Both our orders were packaged well and shipped promptly. MY only gripe - we live in Northern Ireland, at present still part of the UK - but you don’t ship there. We were just lucky that family in Eng... Ver mais
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Veja o que dizem as avaliações
The table arrived in prefect condition and as described in the advert . I spoke to a courteous knowledgeable agent about the finish on the table before ordering . I have bought Alexander Rose gard... Ver mais
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The furniture is just so low quality. It was great for the first few years. But it was rotting quietly and then just started to fall apart. It is not solid wood, but some kind of pressed composite whi... Ver mais
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I had some issues with a self assembly corner sofa. The connections did not align. I contacted AR by email, and within 4 days ( including the weekend ), the matter was resolved. Chloe was extremely po... Ver mais
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Detalhes da empresa
Escrito pela empresa
We design and manufacture premium garden furniture that combines timeless style with enduring quality. From benches and tables to chairs and contract pieces, every item is built using the finest materials and expert craftsmanship - made to withstand the elements and elevate outdoor spaces for years to come.
Informações de contato
Victoria Road 59, RH15 9LE, Burgess Hill, Reino Unido
- customerservices@alexander-rose.co.uk
- www.alexander-rose.co.uk
4,4
Excelente
192 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quality product and customer service!
My wife and I had seen a garden table and chairs set in a Garden Centre whilst visiting family a long way from our home. We noted the supplier (Alexander Rose) and upon our return looked up their website. The set was available, but the colour of the parasol we had seen and wanted was not avaialble. I phoned customer services who confirmed that the colour we wanted was no longer avaialble, but suggested I contact the distribution centre to check. A very helpful gentleman checked the storage area and found the only remaining parasol of the colour we wanted! He advised which base to use and arranged for both to be delivered. Upon arrival I had difficulty getting the parasol pole to sit snuggly into the base housing and was concerned about the measure of movement of the parasol. I sent a video of the movement. My concern about the movement was answered satisfactorily, and a request made to the workshop manager to phone me about the housing. The call took longer to come than I hoped, but resulted in some clear instruction and the assurance that if the remedy didn't work a replacement would be sent without question. I am impressed with both the quality of the product and, overall, the quality of pre and post purchase customer service.
19 de maio de 2025
Resposta da Alexander Rose
Dear Mark,
Thank you for sharing your experience. We're so pleased you found the perfect parasol and that our team could support you both before and after your purchase. We truly appreciate your patience and are delighted that the guidance provided helped resolve the issue. It’s wonderful to hear you’re impressed with the quality of both the product and the service.
If you need anything else or have any questions, we’re always here to help. Enjoy your new covers.
Warm regards,
Alexander Rose Team
Resposta da Alexander Rose
Dear Gary,
Thank you so much for taking the time to share your review. We're delighted to hear that you’re enjoying your luxury garden chairs and that our team could provide helpful advice along the way. It’s wonderful to know the delivery met your expectations too.
Your feedback truly means a lot to us - we hope your new chairs bring you many relaxing moments in the garden.
Warm regards,
Alexander Rose Team
Resposta da Alexander Rose
Dear Judy,
Thank you so much for your kind words. We’re thrilled to hear you’re pleased with both the product and the delivery.
Your support truly means a lot to us. If you ever need anything, we’re always here to help.
Warm regards,
Alexander Rose Team
Great company quick delivery def 5 star
10 de março de 2026
Resposta da Alexander Rose
Dear Annamaria,
Thank you so much for the wonderful 5‑star review. We’re delighted to hear that your delivery arrived quickly.
Your support means a lot to us. If you ever need anything else, we’re always here to help.
Warm regard,
Alexander Rose Team
Replacement cover
Replacement cover, the ends had been chewed by mice, while stored over winter in the garage. Glad l didn’t have to replace the whole parasol. I have had Alexander Rose parasols for as long as I can remember. There are cheaper options but in terms of longevity and quality, they can’t be beaten
5 de março de 2026
Resposta da Alexander Rose
Dear Alison,
Thank you so much for taking the time to share your lovely review. We’re really pleased to hear that your replacement cover resolved the issue.
It’s wonderful to know you’ve been choosing Alexander Rose parasols for so many years. Your loyalty means a great deal to us, and we’re delighted that the quality and longevity continue to meet your expectations.
Should you require any further assistance, please do not hesitate to contact us.
Warm regards,
Alexander Rose Team
Cushion covers
I was kept informed when the covers would be delivered and they arrived as promised
3 de março de 2026
Resposta da Alexander Rose
Dear Anne,
Thank you so much for your lovely review. We're delighted to hear that you were kept well informed and that your cushion covers arrived right on time.
If you need anything else or have any questions, we’re always here to help. Enjoy your new covers.
Warm regards,
Alexander Rose Team
Good service
Phone call asking for information was handled well. It was easy to use the website for ordering. Staff kept us informed of our order and delivery.
17 de fevereiro de 2026
Resposta da Alexander Rose
Dear Julie,
Thank you so much for your kind review. We’re delighted to hear that our team handled your call well and that you found our website easy to use. It’s wonderful to know you felt well informed throughout the ordering and delivery process.
We truly appreciate you taking the time to share your feedback, and we hope to welcome you back again soon.
Warm regards,
Alexander Rose Team
Resposta da Alexander Rose
Dear Martin,
Thank you for your review and for choosing to support a local company - it truly means a lot to us. We’re proud to serve our community, and we’re delighted to have you as a customer.
If there’s ever anything more, we can do for you, we’re always here to help.
Warm regards,
Alexander Rose Team
Service and quality of products.
When I was chosen to pick a new bench by my church l knew I had to get it right. I’m a retired carpenter so I knew exactly what I was looking for. After days of fruitless searching I finally landed on the Alexander Rose website and my search was over. The bench made from Roble is absolutely magnificent. You won’t find a better bench in the UK.
Then I come to the dream team of Chester and Georgie. It was Chester who knows the product backwards that persuaded me to order the bench. Georgie who arranged to have the bench delivered on a specific date and time and Georgie got things absolutely spot on. I can’t thank Chester and Georgie enough for what they did for me.
If you are in the market for a beautiful bench made from beautiful wood then look no future than Alexander Rose.
5 de março de 2026
Avaliação não solicitada
Resposta da Alexander Rose
Dear Roger,
Thank you so much for taking the time to share such a thoughtful and detailed review. We’re genuinely honoured that you chose Alexander Rose for something as meaningful as selecting a new bench for your church, and even more so knowing it had to meet the high standards of a retired carpenter.
Hearing that our Roble bench exceeded your expectations truly means a lot to us. Roble is one of our finest timbers and knowing it has found a place in your community makes it all the more special.
We’ll make sure your kind words are passed on to Chester and Georgie. They take great pride in supporting our customers, and they’ll be absolutely delighted to know that their product knowledge, care, and attention made such a positive difference to your experience.
Thank you again for your trust, your recommendation, and for choosing Alexander Rose. We hope the bench brings beauty and comfort to your church for many years to come.
Best regards,
Alexander Rose Team
Resposta da Alexander Rose
Dear Barry,
Thank you very much for your kind words. We’re delighted to hear that you were pleased with the service you received from Alexander Rose.
If there’s anything else you need, we’re always here to help.
Thank you again for choosing us.
Best regards,
Alexander Rose Team
Resposta da Alexander Rose
Dear Steve,
Thank you so much for your kind words. We’re delighted to hear that you received excellent service and that your spare part arrived quickly.
If you ever need anything else, we’re always here to help.
Thanks again for choosing us.
Kind regards,
Alexander Rose Team
5' bench cover
Ordered online a new cover for 5' Alexander
rose bench seat to replace an old one . It arrived promptly and with clear instructions. Very pleased it is clearly an updated version, have placed a bucket on seat to allow airflow, per instructions,and used
tent pegs to secure base
Very pleased.
11 de fevereiro de 2026
Resposta da Alexander Rose
Dear Barbara,
Thank you for your lovely review. We’re delighted your updated 5' bench cover arrived quickly and that the instructions were clear and easy to follow. We're so pleased you’re happy with the fit and setup.
If you ever need anything else, we’re always here to help.
Best regards,
Alexander Rose Team
What made my experience with Alexander…
What made my experience with Alexander Rose so good was their honesty and openness about a delivery issue they were having when I placed my order. They kept me informed of progress, and when the product did arrive it was really good quality.
21 de janeiro de 2026
Resposta da Alexander Rose
Dear Theresa,
Thank you so much for your wonderful review. We’re delighted to hear that our honesty and communication made a positive difference to your experience.
While we always aim for smooth and timely deliveries, we truly appreciate your understanding and patience during the delay. It’s great to know that you felt well informed throughout the process and that you are pleased with the quality of your product.
Thank you again for choosing Alexander Rose.
Best regards,
Alexander Rose Team
Resposta da Alexander Rose
Dear Roy,
Thank you so much for your wonderful feedback. We’re delighted to hear that you’re happy with your purchase. Knowing that you’d choose us again truly means a lot. We look forward to welcoming you back soon.
Best regards,
Alexander Rose Team
I bought a seat cover for a 4ft bench…
I bought a seat cover for a 4ft bench seat. The product is fine but the delivery was a disaster. The order was placed in July 2025 but not received until 22nd January 2026 following delays importing the product from China. I commend the company for periodically notifying me of the delays but if ever there was an example of why we should be manufacturing products in this country rather than abroad this is it. This delay meant that my bench seat has been exposed to the elements at the time of the year when it needed to be covered up and I have been unable to apply the preservative treatment which I have bought from you.
21 de janeiro de 2026
Resposta da Alexander Rose
Dear Richard,
Thank you for taking the time to share your feedback, and we’re really sorry for the long delay you experienced with your bench seat cover.
We appreciate your patience throughout the delays, and we’re glad to hear that the updates were helpful. However, we completely understand that this doesn’t make up for the inconvenience caused.
If you have any concerns about the current condition of your bench or would like advice on applying the treatment, our Customer Services team will be happy to assist. Please email them directly at customerservices@alexander-rose.co.uk with photos of the bench, and they’ll advise you on the best next steps.
Thank you again for your feedback.
Best regards,
Alexander Rose Team
Bench cover is perfect
Really pleased with our bench cover.
Website and communication very good and delivery was very quick
Thank you
29 de janeiro de 2026
Resposta da Alexander Rose
Dear Carol,
Thank you so much for your lovely review. We're delighted to hear that your bench cover is a perfect fit and that you're really pleased with it. It's great to know that you found our website easy to use, communication helpful, and delivery quick - we always aim to make the whole experience smooth and enjoyable.
If you ever need anything else, we’re always here to help.
Thank you again for choosing us.
Best regards,
Alexandra Rose Team
Promises kept
Made no rash promises but kept us informed re long delivery date.
21 de janeiro de 2026
Resposta da Alexander Rose
Dear Kenneth,
Thank you so much for your review. We really appreciate your patience and understanding regarding the longer delivery time. We always aim to communicate clearly and keep our customers updated, so it’s great to hear that this was reflected in your experience.
If there’s anything else we can help with, please don’t hesitate to reach out.
Best regards,
Alexandra Rose Team
The initial sales experience was good…
The initial sales experience was good but this product took 4 plus months to get here. The sales team did keep me updated but the delay was very disappointing.
Having received the order in January 2026 it meets the specifications but is vastly inferior in quality to the original cover purchases in 2020.
21 de janeiro de 2026
Resposta da Alexander Rose
Dear Sarah,
Thank you for your feedback. We’re pleased to hear you were happy with the sales experience, but we’re very sorry for the delay and that the product didn’t fully meet your expectations. We’ll make sure your comments are passed on to our product development team.
If there’s anything further, you’d like us to look into, our customer care team is here to help.
Kind regards,
Alexander Rose Team
Nice garden seat covers
26 de janeiro de 2026
Resposta da Alexander Rose
Dear Bernard,
Thank you so much for your lovely feedback – we’re glad you like the garden seat covers. We truly appreciate your kind words, and if you need any assistance or have any questions in the future, please don’t hesitate to reach out.
Best regards,
Alexandre Rose Team
Everyone has been helpful
Everyone has been helpful. The ordering and delivery were good and when I rang I got through straight away.
23 de janeiro de 2026
Resposta da Alexander Rose
Dear Linda,
Thank you so much for your kind feedback. We’re delighted to hear that ordering and delivery were smooth and that our team was easy to reach when you needed us.
We really appreciate your kind words and if you need any assistance or have questions in the future, please don’t hesitate to reach out.
Best regards,
Alexander Rose Team
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