Allen Ford UK Avaliações 375

Took my car to be serviced at Jutsums Lane. Sarah on reception was fantastic and so lovely. Definitely recommend this place if you need a Ford service.

So pleased with my new ecosport
I had searched for this spec for some time and finally found it at Allen ford
The purchase was all done virtually and the car was delivered from swindon.
A very professional service from start to finish. Would highly recommend

Great experience the whole thing was very smooth and love the new car

Rugby dealer terrible service two visits to fix a problem.

Absolutely over the moon with my new (to me) car. But not only that the service and professionalism from start to finish from Wayne and Alex has been amazing. There was a slight delay in me getting my car through no fault of Ford but I was kept informed and then given a beautiful bunch of flowers. The car was spotless and delivered straight to my door. Thank you

Was kept up to date on the progress of my car, and they found a fault, which was fixed at no extra cost to me, and was delivered right to my door the following day, and I ma very happy with the car, so thank you

Would not buy from this dealership again. Bought a second hand Kuga a couple of months ago. First the front water washer system stopped spraying within the first few weeks, took into my local Allen Ford dealership in Sittingbourne, and the rude, elderly woman behind reception, lectures me that its not covered by the warranty! as if i automatically know, as that is wear and tear and i am liable to pay for a new washer motor (she actually hadn't looked at the car). Then today, the warning light comes on for the oil to be serviced, well the car WAS serviced prior to me purchasing it, or so i thought!
Terrible customer service! save your sanity, pennies, and find a more reputable dealership.

Recently bought a ford ecosport from Allen brentwood,
and I have to say the best buying experience I have had for many years,nothing was too much trouble and Russell and Daniel are a credit to the company,although they are now KIa I would not hesitate to use them again.
Many thanks

My experience with James and the team was immaculate very smooth process and i got my car within a week!! brand new I am so happy everyone in the team was supportive and helpful

I Ordered my new Ford Kuga ST Line PHEV in February and had it delivered to my front door in May.
I saved £3k on list price and was £1.6K cheaper than my local Ford dealer would come down to.
AMG gave me regular updates on production and shipping ETAs.
Very pleased with AMG and the whole process of buying a new car from start to finish.
This will probably be the last car I ever buy but would definitely recommend my family and friends to buying online from Allen Motor Group.
Defiantly the best way to buy a car and save £££.

Firstly I would just like to say a big thanks to James from the online team who I dealt with from start to finish! He was nothing less than excellent in the way he looked after me throughout the purchase. He's is every customers wish in a car salesman. I would have given 5 stars but the cars battery was completely dead when the delivery guy came to collect it so delivery didn't happen first time. I asked for a new battery to be fitted but the garage said it tested out OK. I have since had the battery replaced after receiving the car because it kept going into power saving mode because of the battery but hasn't since having the new one fitted. I would purchase from them again as overall it was an excellent service except for the battery issue.

This was the first time buying a car on-line. I was a little apprehensive at first because I received responses from various people and it felt a bit disjointed. But once Wayne and Laura got involved they gave me the reassurance I needed and responded quickly to my e-mails. The car was delivered in super quick time.

It was a bit of a leap of faith going down the on-line route rather than via a showroom. But so far so good and I saved myself a few quid!

Absolutely wonderful from the team that sorted my car out to the gentleman that drove it down all the way from Romford for me which is a long way and he has sorted the car out and was really helpful. Everybody on the Ford Team was absolutely wonderful can’t complain at all very pleased..Nothing was to much trouble.

Please note despite the date being this far back the "case" has now been closed by the Ford Allen Group based in Rayleigh Weir, Stadium way. My Ford Transit Custom broke down on me back in February and had to have it towed back to my nearest Ford which is where this nightmare began never mind the reason for the break down alone.

It turns out the fault is the de-lamination of the wet belt, which is a common manufacturer fault in Ford Custom Vans. I was asked to provide evidence of the service history over the course of ownership. Having provided this information after going back to the garages, I was told there was information missing, such as dates, type of oil used etc.

Having provided the information again it would appear that the goal posts have been moved time and time again, with a new ridiculous request... serial numbers from the parts of the service completed 3 years ago, 3 services later.

If you do not want to fix the problem you are already aware of on a manufacturer level, just be honest with your customers instead of sending them on a wild futile goose chase.

Beyond a joke that I am still chasing a reasonable resolution to an already existing fault with Ford I am told through a customer resolution representative that unbeknown to myself the case has been closed, and I am still without my Van which is used for work purposes let alone trying to work out a replacement in the mean time.

For what I pay for this Van, to receive this level of deception, from a company as big as Ford to rectify a problem they already know about with their vans, is beyond a laughing matter.

If and when i get my van back, I vow to never go with Ford again and I am determined to make sure the company I work for will look to spread the word of how bad the customer service is from a face to face level upwards to a customer relations representative. and more.

Steer well clear of Ford if you want to save your money in this current climate!!!

Absolutely faultless from start to finish. Ordered my Focus ST with added track pack on Feb 2023 after having a great quote through carwow.
Eta was end of may. Car arrived beginning of may and the online team couldn’t have been any more helpful.

Buying a car blind and online is always nerve racking but Laura and the team from the Northampton online team were fantastic!

Thanks for everything :)

I bought/part exchange Ford Kuga plug in Hybrid 2020 in Rugby in January 23. Selling service was great. 3 months later battery died, not charging correctly, radio skips. I am trying to book a service on warranty for over a month now. Once booked over the phone but didn't get the confirmation email as promised. Trying to contact them, 24th in the queue to be connected. Request for call back 3 times, no one calls back. Went on the chat, "someone will call you back " that was 3 days before bank holiday. No one calls back. I want to give the car back now as it looks like service and warranty execution does not exist with Ford!
Looks like Ford does not great quality cars and takes NO responsibility, just your money.
Very disappointed.

On line sales- first time Ford buyer and never again. Order placed Dec 22 and went very smoothly- cannot fault. Estimated delivery early April 23. This is where it went downhill. Calls not returned. Customer team unavailable, messages not passed on. Economical with the truth as to where vehicle is actually located in uk (if indeed it actually was). Extremely poor service and nothing offered to correct. Sold my cheap runaround on the back of comms received. Now left with no vehicle and no confirmed delivery date. Reluctantly after waiting 5 months cancelled the order. Customer team appear not to be able to make decisions to put things right. Avoid and don’t be fooled - back to looking for another vehicle which will be the trusted German brands - assuming my deposit will be returned which no doubt will be the next challenge.

Excellent service and customer support. Delivered to the door. Loving my new Puma

100+ stars!
A pristine car that was a perfect fit for me, alongside settling existing finance ensured it was affordable and a great deal.
Pre-Sale, Jason took the time and effort of sending a video of all of the features on the specific car which just made the decision to go ahead so much easier.
Handover with Gabbi was seamless and turnaround for collection was really swift. Cannot fault Michelle and the team 🙌 100% would recommend to anyone looking for a new vehicle!

Delivered and guys ran through all the features, I love my Puma, probably best car I have driven