Great Experience with Ancaster Group We recently bought our new car from Ancaster Group and had a fantastic experience. From the moment we walked in, the sales team was incredibly welcoming, maki... Ver mais
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Veja o que dizem as avaliações
Martin Rozario at Nissan Eltham was brilliant, honest and helpful from start to finish. From the moment he called me to arrange an appointment, to the point he handed over the keys to me everything wa... Ver mais
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After a very stressful experience at another Nissan dealership (Glyn Hopkins in Milton Keynes), i ended up at Ancaster Eltham…and so glad I did. James was such a pleasure to do business with, not pus... Ver mais
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I bought my car from Ancaster and, when the battery needed replacing, the radio, satnav and rear camera stopped working and needed a code. Ancaster were most unhelpful. I no longer live near Bromley... Ver mais
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Detalhes da empresa
- Concessionária de veículos motorizados
- também em
- Concessionária da Renault
- Concessionária Hyundai
- Concessionária Nissan
- Concessionária Skoda
- Revendedora de carros usados
Escrito pela empresa
Welcome to Ancaster Your trusted car dealer for 75 years. Discover the best car buying experience in South London, West London, Surrey & Kent At Ancaster, we take pride in being one of the largest and most reputable car dealerships in the region. With 14 sales locations and a trade parts warehouse, we represent seven leading brands, including Nissan, Hyundai, MG, Renault, Dacia, Genesis & Škoda. A legacy of quality and value Since our establishment in 1949, we have been committed to delivering exceptional service and providing top-quality vehicles to our valued customers. With 75 years of experience serving the local community, you can trust us to meet your automotive needs with utmost professionalism.
Informações de contato
London, Reino Unido
- www.ancaster.co.uk
4,4
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Today my visit to Ancaster
Today my visit to Ancaster, was truly amazing! 1st class customer service from Vanessa, Anita and Eddie! Nothing was too hard for either of them to do! I have been recommending Ancaster to family and friends, who are extremely happy!
12 de junho de 2026
Avaliação não solicitada
Resposta da Ancaster Group
Hi Joanne, thank you for your fantastic review and five star rating. We are thrilled to hear about your amazing experience at Ancaster Hyundai Croydon and your kind words about Vanessa, Anita and Eddie. It means a lot to us that you are recommending us to your family and friends. We look forward to welcoming you again in the future.
Excellent customer care
Truly amazing customer care and first class service from Vanessa Anita and Eddie. They went above and beyond to make sure my customer needs were met.
12 de junho de 2026
Avaliação não solicitada
Resposta da Ancaster Group
Hi Marlene, we are thrilled to hear about your amazing experience at Ancaster Hyundai Croydon. Vanessa, Anita and Eddie will be delighted to know they went above and beyond to meet your needs. Thank you for your kind words and the five star rating.
Hyundai mobility scheme. Customer service from Anita was absolutely amazing 👏
Anita was absolutely amazing 👏
She took me through everything and was understanding and helpful especially as I suffer from anxiety.
Anita helped me pick a car that was suitable for my progressive rheumatoid arthritis.
Checking I was able to get in and out easily and that I understood driving an automatic car. I always drove a manual before.
I cannot state how great Anita was to me.
If I could give her a million stars I would in a heartbeat.
Thank you Anita 😊
10 de junho de 2026
Avaliação não solicitada
Resposta da Ancaster Group
Hi Clair, we are thrilled to hear about your wonderful experience at Ancaster Hyundai Croydon. Anita will be delighted to know how much her care and support meant to you, especially in helping you find the perfect car to suit your needs. Your kind words truly mean a lot to us and we are so pleased Anita was able to make the process smooth and enjoyable for you. Thank you for your glowing review and the five star rating.
The process of purchasing my vehicle…
The process of purchasing my vehicle was smooth and straightforward. Jurie was helpful throughout, ensuring that everything was handled efficiently. Communication was clear, and any questions I had were addressed promptly. The paperwork and final handover went without issue, which made the experience much easier than anticipated.
I am pleased with how things were managed and would consider returning for future purchases due to this experience.
10 de junho de 2026
Avaliação não solicitada
Resposta da Ancaster Group
Hi Andrew, thank you for your fantastic review and five star rating. We are thrilled to hear that your vehicle purchase experience at Ancaster MG Shepperton was smooth and straightforward. It is great to know that Jurie provided helpful and efficient service and that the communication and handover process met your expectations. We look forward to welcoming you back for future purchases.
The process turned out to be really…
The process turned out to be really straightforward. Special thank you to Barry- he was very professional and friendly, making everything feel much easier than we expected. He kept us updated throughout and was quick to reply whenever we had questions. It felt like things were handled promptly, which took a lot of stress off us. We were happy with how smoothly everything went in the end.
8 de junho de 2026
Avaliação não solicitada
Resposta da Ancaster Group
Hi Sashko, thank you for your glowing review and five star rating. We are delighted to hear how smooth and stress free your experience was at Ancaster Hyundai Croydon. Barry will be thrilled to know his professionalism and friendly approach made such a positive impact. We appreciate your kind words and look forward to assisting you again in the future
I recently purchased a car and found…
I recently purchased a car and found the process smooth and well organised. The staff didn’t pressure me at any point and allowed me to take my time when making decisions. Everything, including handling the payments, was straightforward and effective. It all went as expected without any hassle.
8 de junho de 2026
Avaliação não solicitada
Resposta da Ancaster Group
Hi Adrian, we are pleased to hear you had such a smooth and hassle free car buying experience with us at Ancaster Nissan Penge. It is great to know our team made you feel comfortable and supported throughout the process. Thank you for your wonderful review and five star rating.
MG Main Dealer 1st Service
Booked the service online, and within two days, I received a follow-up call to confirm. Dropping off the car was straightforward, and booking in was handled smoothly. I was kept informed throughout and notified when the car was ready for collection. Picking it up went without any problems, and all paperwork was provided. My only small observation is that previous dealerships I’ve used cleaned the car before returning it, which wasn’t done here despite being a main dealer.
5 de junho de 2026
Avaliação não solicitada
Resposta da Ancaster Group
Hi Eddie, we appreciate your detailed review and are glad to hear that the booking process, communication and collection of your car went smoothly. We apologise for not meeting your expectations regarding the car cleaning, and we will pass this feedback on to the team to see how we can improve this aspect of our service. Thank you for sharing your experience with us
Wouldn't go anywhere else
I went in for a test drive, and Anita was helpful and professional throughout. She took the time to ensure the car suited my health needs and kept me updated on the order process.
5 de junho de 2026
Avaliação não solicitada
Resposta da Ancaster Group
Hi, we are delighted to hear about your positive experience at Ancaster Hyundai Croydon. It is great to know Anita provided such helpful and professional service, taking the time to address your health needs and keeping you informed throughout. Thank you for your five star review.
All staff friendly and polite.
5 de junho de 2026
Avaliação não solicitada
Resposta da Ancaster Group
Hi, thank you for your five star rating and kind words. We are delighted to hear you found our staff friendly and polite. We look forward to welcoming you back to Ancaster MG Bromley in the future.
The process was straightforward and…
The process was straightforward and well explained. Michael was welcoming and efficient, making everything clear from the start. Communication was good, with regular updates to keep me informed along the way. I felt looked after throughout, which made the whole experience much easier. No issues at all.
4 de junho de 2026
Avaliação não solicitada
Resposta da Ancaster Group
Hi Anna, thank you for your fantastic review and five star rating. We are delighted to hear that Michael provided a welcoming and efficient service, keeping you informed throughout the process. It is great to know you felt looked after and had such a smooth experience. We look forward to assisting you again in the future at Ancaster Nissan South Croydon.
I visited Ancaster Hyundai Croydon and…
I visited Ancaster Hyundai Croydon and found the dealership to be clean and professional. The atmosphere felt welcoming, which helped me feel more at ease since I was a bit unsure initially. Everything seemed well organised, from the layout of the showroom to how they managed appointments. I also appreciated that they gave honest advice without making me feel pressured into anything. It made the experience much less stressful than I expected, and I left feeling confident in my decisions.
4 de junho de 2026
Avaliação não solicitada
Resposta da Ancaster Group
Hi Erasmus, we are delighted to hear that your visit to Ancaster Hyundai Croydon was a positive and comfortable experience. Thank you for highlighting the welcoming atmosphere, professional environment and the honest advice you received. We are pleased that we could make the process less stressful and help you feel confident in your decisions. We look forward to seeing you again in the future.
Resposta da Ancaster Group
Hi Petar, we are thrilled to hear about your positive experience at Ancaster Nissan Penge. Your kind words about our team and service mean a lot to us. Thank you for taking the time to leave such a wonderful review and a five star rating.
Grossly disappointed with the sale…
Grossly disappointed with the sale service. I was immediately withdrawn the feedback link because they are aware of the dissatisfaction. Important information was withheld from the sale, only found out after I sign the papers. I felt tricked into buying a car, with different specifications. No letter of apology. Very much disappointed with the management.
18 de maio de 2026
Avaliação não solicitada
Resposta da Ancaster Group
Hi, thank you for taking the time to provide us with feedback about your recent experience. we understand you are already in touch with our Customer Service Team in regards to this issue. Best regards, Ancaster Hyundai Croydon.
The friendliness and polite personnel I
3 de junho de 2026
Avaliação não solicitada
Resposta da Ancaster Group
Hi Denise, thank you for the kind review and five star rating. We do hope to see you again in the near future. Best Regards, Ancaster Group.
The team took the time to explain…
The team took the time to explain everything clearly and answered all my questions, which made the process much smoother. It was nice that Edward Suares reintroduced himself after several years, and his promotion seems well-deserved. However, the showroom seating could be more comfortable during longer visits.
27 de maio de 2026
Avaliação não solicitada
Resposta da Ancaster Group
Hi Elizabeth, we are delighted to hear about your positive experience at Ancaster Nissan South Croydon. Thank you for your kind words about Edward and for highlighting his well deserved promotion. We also appreciate your feedback regarding the showroom seating and will take it into consideration to enhance our customers' comfort. We look forward to welcoming you again in the future.
Buying a used Nissan Juke
I was a bit unsure about finding the right car, but Petar made it easy. He was polite, professional, and patient while helping me stay within my budget. I left with a car I’m happy with.
3 de junho de 2026
Avaliação não solicitada
Resposta da Ancaster Group
Hi Philip, we are thrilled to hear about your positive experience at Ancaster Nissan Penge. It is wonderful to know that Petar was able to assist you in finding the perfect car while respecting your budget. Thank you for your kind words and the five star review.
The showroom had a welcoming and…
The showroom had a welcoming and friendly atmosphere, which made the visit comfortable. Communication was clear throughout, with all questions answered promptly. Kieron was professional and ensured everything was explained without feeling rushed. The process felt efficient, which I appreciated. The dealership seemed well-organised and approachable, making it an easy experience to navigate.
29 de maio de 2026
Avaliação não solicitada
Resposta da Ancaster Group
Hi Claire, we are thrilled to hear about your positive experience at Ancaster Nissan Slough. It is wonderful to know that Kieron's professionalism and the clear communication made your visit comfortable and efficient. Thank you for your kind words and five star review.
The staff at the Service desk were…
The staff at the Service desk were polite and approachable. They kept me informed throughout, which made the process much easier. Communication was clear and timely, so I always knew what was happening with my car. The team handled everything in a professional manner while still being friendly, which left a positive impression.
I collected my vehicle without any issues.
2 de junho de 2026
Avaliação não solicitada
Resposta da Ancaster Group
Hi Sara, we are thrilled to hear about your positive experience at Ancaster Nissan Slough. It is great to know that our Service desk team kept you informed and made the process smooth and professional. Thank you for your kind review and the five star rating.
I would like to thank Katie Prince…
I would like to thank Katie Prince (Ancaster Nissan Slough), for her outstanding customer service throughout this process. She was extremely helpful, professional, and went above and beyond to accommodate us. Katie managed to arrange a courtesy car for us on the very same day, which meant we could continue with our daily commitments without major disruption.
She has been supportive and responsive throughout the entire period while our car has been at the dealership due to a software issue. Her communication, dedication, and willingness to help made a stressful situation much easier to manage.
Thank you, Katie, for your excellent service and for always doing your best to assist us. It is greatly appreciated.
29 de maio de 2026
Avaliação não solicitada
Resposta da Ancaster Group
Hi Hasan, thank you for your fantastic review and the five star rating. We are thrilled to hear about your positive experience at Ancaster Nissan Slough. Katie will be delighted to know her dedication, professionalism and exceptional customer service made such a positive impact during a challenging time. We truly appreciate your kind words and look forward to assisting you again in the future.
Great experience today test driving…
Great experience today test driving Santa Fe. Anita was excellent from setting up the appointment and meeting today. She was so helpful, professional and great at her job
3 de junho de 2026
Avaliação não solicitada
Resposta da Ancaster Group
Hi Petula, we are thrilled to hear about your great experience at Ancaster Hyundai Croydon. It is wonderful to know Anita provided such helpful and professional service during your test drive of the Santa Fe. Thank you for your kind words and the five star rating.
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