Mihai met us on arrival and proactively sought to help. He was very knowledgeable, showed us the car we were interested in and took us for a test drive, even though we had dropped in unannounced. He t... Ver mais
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Veja o que dizem as avaliações
Bought our family car from Wilson’s Epsom early this year. Throughout the buying process both Ryan and Jodie were fantastic. Both were non-pushy, yet knowledgeable and very personable. They gave Wilso... Ver mais
A empresa respondeu
I had such a lovely experience picking up my new Peugeot 5008 at Wilson Epson. The car itself is absolutely gorgeous, spacious, smooth to drive, and packed with features that make every journey fe... Ver mais
A empresa respondeu
Lucy is very knowledgable and professional. She made my experience in buying my first mobility car stress free and answered all my qestions. Lovely calm young lady. She is an asset to Wilsons in epsom... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Oficina de Carroceria
- Oficina de Inspeção Veicular
- Serviço de Motorista
- Revendedora de carros usados
Escrito pela empresa
The largest family-run new & used car supermarket in Surrey with over 1000 vehicles in stock. New car dealer for: Abarth, Alfa Romeo, Fiat, Jeep, Hyundai, Nissan, Nismo, Peugeot, MG, Renault & Dacia.
Informações de contato
Kiln Lane, KT17 1DH, Epsom, Reino Unido
- +441372736000
- marketingdept@wilsons.co.uk
- www.wilsons.co.uk
4,6
Excelente
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent purchase experience with Salesman Mihai
Mihai met us on arrival and proactively sought to help. He was very knowledgeable, showed us the car we were interested in and took us for a test drive, even though we had dropped in unannounced. He told us everything that we needed to know about the car, its history, the warranty and insurance packages available and explained the purchase process. He was able to answer our questions and nothing was difficult. Mihai was totally professional, personable and organised the purchase, including a few minor repairs to this nearly new car all within the week. On collection, Mihai showed us more details about how to operate the car including performance tips and he set up the bluetooth to our phone. He couldn't have been more helpful. Thank you Mihai and Wilsons!
22 de abril de 2026
Avaliação não solicitada
Resposta de Wilsons Epsom
Hi Sally, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you received from Mihai, we will make sure that we share your praise with him as it will absolutely make his day. Thank you for choosing Wilsons, and we hope that you enjoy your car for a very long time to come. Best wishes and happy motoring, Wilsons
Lucy and other staff we encountered…
Lucy and other staff we encountered were all very very helpful. Good guidance and support.
Thank you so much.
22 de abril de 2026
Avaliação não solicitada
Resposta de Wilsons Epsom
Hi Mandy, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Lucy and will make sure that we share your praise with her. Thank you for choosing Wilsons, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Lucy Marian has been fantastic
Lucy Marian has been fantastic
22 de abril de 2026
Avaliação não solicitada
Resposta de Wilsons Epsom
Hi Lauren, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Lucy. If we can be of any further assistance, then please do not heistate to let us know. Best wishes, Wilsons
Jack was very thorough
Jack was very thorough, knowledgable and through
21 de abril de 2026
Avaliação não solicitada
Resposta de Wilsons Epsom
Hi Fiona, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Jack, we will make sure that we share your praise with him. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
Mike gave us great service and was very…
Mike gave us great service and was very helpful.
17 de abril de 2026
Avaliação não solicitada
Resposta de Wilsons Epsom
Hi Dawn, thank you for taking the time to leave us your review. We are delighted to hear about the service that you received from Mike, we will be sure to share your praise with him. Thank you for choosing Wilsons and if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Great Employees
Bought our family car from Wilson’s Epsom early this year. Throughout the buying process both Ryan and Jodie were fantastic. Both were non-pushy, yet knowledgeable and very personable. They gave Wilson’s absolute credibility and are the reason we opted to buy our car from here. A real pleasure to deal with. Thanks.
2 de janeiro de 2026
Avaliação não solicitada
Resposta de Wilsons Epsom
Hi there, thank you for taking the time to leave us your 5-star review. We are very happy to hear that you were happy with the service that you received from Ryan and Jodie, we will make sure that we share your praise with them. Thank you for choosing Wilsons, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
I am delighted with my new Hyundai…
I am delighted with my new Hyundai Inster Cross and particularly with the excellent service from Greg Fox and the team at Wilsons in Epsom. His advice and support during the part-exchange and purchase process was tailored to my requirements.
10 de abril de 2026
Avaliação não solicitada
Resposta de Wilsons Epsom
Hi Mrs Sinclair, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Greg, we will be sure to share your praise with him. Thank you for choosing Wilsons and if we can be of any further assistance, then please do let us know. Best wishes, Wilsons
Motobility enquiry
I went to this dealership on spec to look for my new mobility vehicle. When I arrived at the shop I went inside with my son. We were guessing which models were the ones that I could have a gentleman who said he was the manager came up to us eventually, we had been there about 15 minutes at this time asked if he could help. I asked him about the car. He did not offer to let me look at the car. He just said they were losing the contracts at the end of the month and if I ordered it now. I could have it but by the end of the month they wouldn’t be able to order anything. after that, my son and I and I went into the vehicle on display and looked around unassisted when we were leaving because we didn’t seem we were going to get any help. I saw 4 sales staff outside standing by the vehicle I wanted to see ,chatting and laughing. I asked them if they could help me with the vehicle and one offered to help and showed me the one inside the showroom. I asked if he could turn it on so I could see the display he said no because he hadn’t had its pre-road checks, however there was one outside that was a demonstrator but he didn’t offer to take me to that one so I could see how things worked.
I feel that because I was casually dressed came with a young person and I was female they didn’t think I was serious which is disappointing in 2026 Even if they had kept the contract after the end of the month I would not give them my business very disappointed indeed
12 de abril de 2026
Avaliação não solicitada
Resposta de Wilsons Epsom
Hi there, thank you for taking the time to leave us your review. This is not the experience we expect to hear, so we are sorry to hear that you felt disappointed. Can I kindly ask that you send us your full contact details to contactcentre@wilsons.co.uk so that we can look into this for you. Many thanks, Wilsons
Easy professional experience
Jodie was great and very professional but calm start to finish. Gave me time to think through the purchase and chat through other options. Thank you :)
10 de abril de 2026
Avaliação não solicitada
Resposta de Wilsons Epsom
Hi Natalie, thank you for taking the time to leave us your 5-star review. We are very happy to hear about your recent experience at our dealership and the service that you recevied from Jodie, we will be sure to share your praise with Jodie and the team. Thank you for choosing WIlsons, if we can be of any futher assistance, then please let us know. Best wishes, Wilsons
My experience at Loads of Vans was…
My experience at Loads of Vans was positive because of the overall help and guidance from the outset through to handover.
19 de março de 2026
Avaliação não solicitada
Resposta de Wilsons Epsom
Hi Matt, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from the team and will make sure that we share your praise with them. If we can be of any further assistance, then please let us know. Best wishes, Loads of Vans
Excellent service
Excellent service, really took time to find what was best for me and my situation. Scoured through a lot of cars and options making sure it was the best car.
8 de abril de 2026
Avaliação não solicitada
Resposta de Wilsons Epsom
Hi Helen, thank you for taking the time to leave us your 5-star review. We are very happy to hear about your recent experience at our showroom and the service that you received from the team, we will be sure to share your praise with them. THank you for choosing Wilsons, if we can be of any further assistance then please let us know. Best wishes, WIlsons
Unprofessional, false. Manager doesn't know how to do his job.
The Sales person was very helpful and informative. We had some back and forth and negotiated a price and finalised a vehicle. I was excited, and had everything ready, including an insurance quote.
I put down a £99 deposit for the vehicle. I didn't buy it straight away because I wanted to see it in person, but everything seemed fine! The vehicle had been taken off the website and was ready to be mine.
I was just about to book travel (5 hour journey and £90 public transport) when I had a question about the car. I sent them a quick email. The reply I got back was
"Someone actually just came in and saw the car and was ready to pay cash, so my manager sold it to him. This car is no longer available."
And then the sales guy went on annual leave (hopefully he's using it all up and getting the hell out of there because what kind of professionalism is this!) and I still haven't got my deposit back!! £99 on nothing. I'm unsure what's going on and if I'm going to have to take legal action. I have not had my money back and it's been almost a WEEK! Avoid avoid avoid. Just absolutely unprofessional and ridiculous!
2 de abril de 2026
Avaliação não solicitada
Resposta de Wilsons Epsom
Hi there,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the frustration and disappointment caused as this is certainly not the level of service we aim to provide.
We completely understand how exciting it is to secure a vehicle and prepare for collection, so we sincerely apologise for the situation where the car was sold before you had the opportunity to view it. While deposits are intended to reserve vehicles, we recognise that in this instance we fell short in clearly communicating and managing that process.
Regarding your £99 deposit, this should absolutely be refunded promptly, and we’re very sorry for the delay you’ve experienced. This is not acceptable, and we would like to resolve this for you as a priority.
Please could you contact us directly at contactcentre@wilsons.co.uk with your name and any reference details so we can urgently investigate and ensure your deposit is returned without further delay.
We truly value your feedback as it helps us improve, and we regret that your experience did not reflect the standard we strive for. Many thanks, Wilsons
Fantastic service
I received a walk around video of the vehicle, it was cleaned and delivered exactly as requested. Everything went extremely smoothly.
30 de março de 2026
Avaliação não solicitada
Resposta de Wilsons Epsom
Hi Richard, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience with us and the service that you received from the team. We will make sure that we share your praise with them. Thank you for choosing WIlsons, if we can be of any further assistance then please let us know. Best wishes, Wilsons
Lovely Lucy
Lucy is very knowledgable and professional. She made my experience in buying my first mobility car stress free and answered all my qestions. Lovely calm young lady. She is an asset to Wilsons in epsom. Thank you Lucy
6 de abril de 2026
Avaliação não solicitada
Resposta de Wilsons Epsom
Hi Linda, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dearlership and the service that you recevied from Lucy, we will make sure that we share your praise with her. Thank you for choosing Wilsons and if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Resposta de Wilsons Epsom
Hi Tessa, thank you for your review, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Read and be aware
Read and be aware.
I purchased a car from this dealership recently. The car seemed fine at first, but soon started presenting issues. I wrote back, wanting to return the car, Under the Consumer Rights Act 'short-term right to reject', if unsatisfactory. This was immediately rejected by them and wanted the car seen by their technicians. I knew they would try everything to not have the car back.
I took the car to an independent garage. He drove the car for a few miles and found it to be unfit and not smooth. He told me to either take the car back or take it to a main dealer where their qualified technicians can use specific diagnostic tools to check (an expensive service at my own cost). I eventually got rid of the car. An expensive and stressful ordeal.
Be very, very careful. Avoid completely.
7 de março de 2026
Avaliação não solicitada
Resposta de Wilsons Epsom
Hi there, we are sorry to hear about your experience. Here at Wilsons, we always try to strive to give our customers the best service possible so are not happy to hear that this wasn't the case. Unfortunately, we are not able to find you on our system so I am going to very kindly send a request for further information so that we are able to look into this for you, Many thanks, Wilsons
Mike was really helpful when we purchased our new MG ZS
Mike was really helpful when we purchased our MG ZS. He was very informative and friendly and answered all our questions. The personalised videos provided before we visited were also really useful.
3 de abril de 2026
Avaliação não solicitada
Resposta de Wilsons Epsom
Hi Sam, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Mike, we will be sure to share your praise with him. THank you for choosing WIlsons and we hope that you enjoy your lovely MG ZS for a long time to come. Best wishes and happy motoring, Wilsons
I had such a lovely experience picking…
I had such a lovely experience picking up my new Peugeot 5008 at Wilson Epson. The car itself is absolutely gorgeous, spacious, smooth to drive, and packed with features that make every journey feel a bit more special. I’m genuinely so happy with it.
What made everything even better was Jodie Barker, who was amazing from start to finish. She was friendly, patient, and really took the time to make sure I felt comfortable and excited about my choice. Nothing felt rushed or pushy, just genuine care and enthusiasm.
Overall it was such an easy and enjoyable experience, and I couldn’t recommend Wilson Epson and especially Jodie more. Thank you for making it all feel so seamless
30 de março de 2026
Avaliação não solicitada
Resposta de Wilsons Epsom
Hi Ginsara, thank you for taking the time to leave us your 5-star review. We are very happy to hear about your recent experience at our dealership and the service that you received from Jodie, we will make sure that we share your kind praise with her. Thank you for choosing Wilsons and we hope that you continue to enjoy your lovely Peugeot 5008 for a long time to come. Best wishes, Wilsons
Alex has been super helpful in…
Alex has been super helpful in informing me of the options that are available to me. I shall be back to him very soon.
30 de março de 2026
Avaliação não solicitada
Resposta de Wilsons Epsom
Hi David, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our showroom and the service that you received from Alex, we will be sure to share your praise with him. We hope that you enjoy your new car for a long time to come. Best wishes, Wilsons
Hi we were greeted by a lovely man…
Hi we were greeted by a lovely man called Maddox what a wonderful man so helpful just wanted to say what a credit to your company many thanks Daniel finch
28 de março de 2026
Avaliação não solicitada
Resposta de Wilsons Epsom
Hi Daniel. thank you for taking the time to leave us your 5-star review. We are very happy to hear about the service that you received from Maddox, we will make sure that we share your praise with him. Thank you for choosing WIlsons, if we can be of any further assistance, then please do let us know. Best wishes, Wilsons
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