Very absorbing, Met family I never knew I had ( niece USA & cousin Yorkshire ).I have been in contact and messaging cousins and relatives I've found on Ancestry. I've also been able to answer some... Ver mais
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Veja o que dizem as avaliações
Great... subscription for 'all UK records' which only allows access to birth and marriage registers. What a scam. And now there's a glitch where I cannot crop any photo - it turns it into a pixel! The... Ver mais
A empresa respondeu
I love using Ancestry particularly DNA matches as I have found many distant relatives and even a Niece I did not know existed ! I just have to save a bit harder to set it these days.
I store my family tree on Ancestry. I love searching through the parish records and looking at other people's trees. I did my DNA which only confirmed everything that I had found so far. It meets m... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Ancestry.co.uk
Escrito pela empresa
Ancestry® is the UK’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.
With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*
START A FREE TRIAL
AncestryDNA® is a simple one-off test that reveals your origins and the countries, counties and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.
GET A DNA KIT
Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.
VISIT OUR SUPPORT CENTRE
*Free trial terms apply
Informações de contato
3,5
Bom
9 mil avaliações
Pede aos clientes que avaliem
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Review.I find ancestry very easy to use unlike…
I find ancestry very easy to use unlike other sites I have tried.
26 de junho de 2026
Resposta da Ancestry.co.uk
Hi Carolyn. Thank you so much for the wonderful feedback! We place a huge emphasis on keeping our platform intuitive and user-friendly, so it is fantastic to hear that Ancestry stands out as the easiest option for you compared to other sites. Dealing with family history involves a massive amount of data, and we believe the technology should make your research smooth and enjoyable rather than overwhelming. We are thrilled that you’ve found your rhythm on our site, and we wish you many more exciting discoveries as you continue building out your family tree!
my family tree
Its so interesting to find out about your family ancestors
to see what jobs they had and what they are all about.
9 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Hi Malcolm! We're so glad to hear that you've enjoyed your journey so far! We're intrigued to know what the most interesting jobs you found about your ancestors has been! Here's to continued excitement as you keep learning about your ancestors!
Data Discovery Excellence
It allows me to find data that I would not find in any other way.
25 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Hi Linda, thank you so much for the 5-star review! We are thrilled to hear that Ancestry is helping you uncover records and family connections that you wouldn't have found anywhere else. Helping our members break through those tough research walls is exactly why we do what we do. Happy discovering!
Good insights
24 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Happy to hear, Joanne!
Killian was so very helpful and…
Killian was so very helpful and reassuring. Wonderful service. Enjoyed speaking to him.
24 de junho de 2026
Resposta da Ancestry.co.uk
This makes us glad, Jacqueline. We'll make sure to forward your kind comments about Killian and glad we were able to help!
Ancestry Review
If you’re interested in exploring your family history, this platform is one of the best available. It offers helpful hints and connections to others who may share the same ancestors, making the process straightforward, engaging, and enjoyable.
24 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Thanks for taking the time to review Ancestry, John. We're delighted to hear that you're enjoying your time on the site and wish you all the best as you continue to explore your family history!
Happy Customer
Very good Customer Service and he was so helpful and patient with me!
Sorted out my account as I had 2 accounts and sorted my payment
Also the Phone was answered very quickly!
Thank you
Andria
23 de junho de 2026
Resposta da Ancestry.co.uk
Hi Andria, thank you so much for the wonderful 5-star review! We are thrilled to hear that our customer service team was able to quickly resolve your payment and merge your duplicate accounts. We appreciate you taking the time to share your experience, and we wish you the best of luck with your family history research!
Resolved our membership issues.
Resolved our membership issues.
AI experience not so good, but once we spoke to a real person, it was easy
23 de junho de 2026
Resposta da Ancestry.co.uk
Thank you for sharing your feedback with us! We are so glad to hear that our team was able to get your membership issues sorted out quickly and easily.
Your feedback is incredibly valuable to us as we work on making our automated systems smoother and less frustrating. Thank you for your patience, and we are so happy you're back to exploring your roots
Rate it as the best overall site for…
Rate it as the best overall site for research and software development,
10 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Thank you so much for the incredible review! We are absolutely thrilled that you rate Ancestry as the best overall platform for your research. We truly appreciate your feedback and support as we continue to build and innovate. Happy researching!
Renewal without permission.
If I could give less than 1 star i would.i cancelled my subscription as per their instructions on leaf. The notification stated my account was cancelled but valid until the end of the payment period as expected. But then they arbitrarily renewed it one month later without authority , are stating their policy says they need two days notice before the renewal date to get a refund which I could not do because it was cancelled
22 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Thank you for taking the time to share your review, and we are sorry for the frustration this situation has caused. It is understandable to be upset about receiving a charge after attempting to cancel your subscription, especially when being quoted a notification policy for a renewal that you intended to prevent.
Please reach out directly to our customer support team so we can look up your account details. Our team will need to investigate the system logs for that specific cancellation date to review what occurred and determine the appropriate next steps for your account.
https://bit.ly/3WW1rUh
Customer service gaslighting
Awful customer service experience. I started getting cryptic error messages in timelines like "! Something went wrong" and some records coming back with "n undefined". Customer service just gave me the usual runaround of telling me it's my device, it's the cache, it's cookies, it's an adblocker. They said if the android app was working fine that proved my windows browsers were the problem. Really?!! Then asked me to fill in a huge report: Steps to reproduce the problem, URLs, device type etc. I refused and ended the chat. Waited 5 minutes and things started working again without any intervention on my part. The problem was their end. Customer service is all about convincing you that you are the problem and everything at their end is fine, which it is because they've already got your money.
Edit after reply:
It's great that you use AI to generate patronising replies. A loading error wouldn't show up across multiple different browsers at different times. Making it sound like I'm getting frustrated because I "just want things to work" is a further insult to my intelligence. I now know better than to warn you of technical problems with your site. I'll certainly be looking for alternatives in the future.
22 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Hi Mark! We're sorry for the frustrating support experience, but we are very glad to hear that your timeline is loading correctly again.
When sudden errors appear and then clear up a few minutes later, those types of intermittent issues can often point to a temporary browser conflict or a loading error on the device, though it is also entirely possible you experienced a brief hiccup on our end. Because intermittent glitches can stem from either side, our team typically starts with standard suggestions like clearing cache and cookies, as they do resolve the vast majority of issues like these. If the issue doesn't clear up, we collect more detailed reports so our technical team can replicate your exact environment and pinpoint the root cause.
We completely understand how tedious it feels to be asked for this information when you just want the site to work, and we appreciate your feedback. We hope this offers some insights and wish you all the best with your family research!
A good tool for searching family links…
A good tool for searching family links and information that you'd never gain accurately through conversation and recollection, but a little too expensive for continuous use over a long period of time.
22 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Thank you for the review! We are glad the platform is helping you uncover accurate details that go beyond family stories, but we completely hear you on the cost. To help make continuous research more budget-friendly, you can pause your paid subscription at any time without losing your tree, or check if your local public library offers free access to Ancestry on their computers. We truly appreciate your feedback!
Resposta da Ancestry.co.uk
Thank you for sharing this lovely review with us, Lauren. We're delighted to hear that you've enjoyed your experience using Ancestry to date and have found lots of great information. We're excited for you to continue climbing your tree and piece together your family's story.
Very easy to use with helpful hints.
20 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
We appreciate you sharing this review with us, John. It's wonderful to receive this feedback that you find Ancestry so user-friendly and find our hints so helpful in progressing your research. We are excited to see where your research takes you.
I can find everything everything pretty…
I can find everything everything pretty easily
20 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
That's wonderful to hear, William! We're thrilled to hear that you have enjoyed so much success researching your family history to date and want to wish you the very best of luck as you continue to climb your family tree.
My go to database
I have been using Ancestry for years and love the fact that it's getting a bigger repository of databases to use to explore my roots and branches, as I would not be able to travel all over the globe to carry out in person research.
20 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Thanks for reaching out to us with this review, Briony. We're delighted to hear that you are enjoying your experience researching with us to date. We're proud to be the host of the world's largest collection of family history records and want to wish you the very best of luck piecing together your family history.
Resposta da Ancestry.co.uk
Thank you for reaching out to us with this review, Anita. We're delighted to hear that you are enjoying using the Ancestry website and have found family with our help. We want to wish you continued success on your journey of personal discovery with us.
A great genealogy site to further your…
A great genealogy site to further your findings into past generations to reveal more about yourself and what made you. I recommend Ancestry.
19 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
We're so glad you're enjoying your research, Antoine! We're wishing you all the best!
Resposta da Ancestry.co.uk
Thank you for sharing this review with us, Brooke. We're delighted to hear that you're enjoying using Ancestry. We're excited to see where your continued research will take you.
Ancestry is interesting and informative
18 de junho de 2026
Avaliação não solicitada
Resposta da Ancestry.co.uk
Thank you for taking the time to share this review with us, David. We're delighted to hear that you are enjoying your research on Ancestry and are excited to see where your continued research will take you.
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