Andrew Craig Estate Agents Avaliações 

This property was on the market with two agencies. Andrew Craig got back to me days ahead of the other. The sales progression effort was excellent and relentless. It needed to be because progress from the vendors solitcitors was at best glacial.

TRIED TO SELL MY FATHERS BUNGALOW IN WELL SOUGHT AFTER AREA,MONKTON VILLAGE JARROW,VIA ANDREW CRAIG JARROW BRANCH,AFTER ABOUT 10/ 12 WEEKS DECIDED TO TRY A DIFFERENT AGENT BUT TIED IN WITH ANDREW CRAIG FOR 30 DAYS,WAS APPROACHED BY FRIEND OF FAMILY WHO KNEW OF AN INTERESTED BUYER WHO HAD TRIED CONTACTING ANDREW CRAIG BUT GOT NO RESPONSE BACK FROM THEM,APPROACHED AGENT BUT WAS CUT SHORT & TOLD I LONGER REQUIRED THEIR SERVICES,BUT WAS STILL BOUND TO THEM UNDER THEIR TO &Cs APPLY ,INTERESTED BUYER SHOWN AROUND PRIVATELY, BUT NO SALE AGREED LATER SOLD WITH KEITH PATTINSON JARROW WITH GOOD COMMUNICATIONS,BUT WOULD NEVER EVER RECCOMEND ANDREW CRAIG TO ANY FRIEND OR FAMILY DUE TO UNDERHAND METHODS,VERY BAD SERVICE ,THIS RELATES TO A SALE IN 2020 ,BUT DOES NOT REFLECT ON ANY OTHER BRANCH'S OTHER THAN THE JARROW BRANCH

I would like to thank Andrew Craig estate agents in Jarrow for the most amazing customer service we received when we sold our house recently. Their support, advice and continued communication throughout the process was outstanding.
Any questions we had were answered promptly with fair and sound advice given when requested. Selling a house can be quite a complicated procedure but Beth and Michelle were always on hand to reassure and explain all aspects of the process. Their friendly, approachable and down to earth attitudes made us feel that nothing was a problem. Thank you again ladies, you are proffesional homeselling superstars!!!
Thank you also to Phil, who initially valued our home, giving fair and unbiased advice on all aspects including the EPC.
A special note of thanks from my husband too. He is dyslexic and often struggles with paperwork, Beth and Michelle were fabulous in accommodating my husbands disability and explained everything in layman's terms to ensure he understood. Again Superstars!!!
I would not hesitate to recommend their services when selling a property.

The staff and particularly the Manager have been exceptional in handling the sale of our bungalow. This sale was prolonged due to the personal circumstances of the buyers. Due to the length of time (over 6months) we were at risk of losing the purchase of our new build home. Jackie (mgr) in particular went above & beyond to get us to the point of exchange, making almost daily calls to the buyers & their solicitors to obtain updates etc. Thus ensuring we secured our new build home.

Service was first class, regular contact through a slightly protracted sale. Danielle kept us informed regularly about developments and was extremely helpful
Highly recommend this agent and would not hesitate to use them again

I asked this agency to take over the management of my property (a house split into four self-contained flats), and initially they seemed very keen. Two flat were empty, two were occupied. They even took a rental payment off one of the tenants. They asked for paperwork. I gave them all there was and said they could get gas and electric safety certificates done on one of the flats that didn't have them - and I'll pay for them up-front. Then they very unexpectedly decided they didn't want to manage the property and very rudely stopped answering my emails. From the outset I offered to pay up-front for anything and everything that needed doing, gave them far more documentation than any new landlord would have. They said that because they "don't have all the paperwork" (read into that what you will…) they “couldn't” take over the management. It beggars believe that a company that makes money from managing properties doesn't want to manage properties! And so rude! They should not be in business.

Alison has had to deal with the horrendous sale of my property due to failings of solicitors on both sides but especially mine.
She is a Trojan!
She worked tirelessly and professionally for the whole ten months.
She deserves a medal.

DO NOT USE. The Sunderland branch employees are useless, booked a viewing for a property they had on for sale with a miss Taylor from there Sunderland branch took time off work got to the property and the women I spoke to didn’t even know I was coming.” Very un professional “ turns out she didn’t even submit the viewing onto the system.

From the outset, through the various stages of Purchase and Sale of my property, the Service and Teamwork provided, was at an exceptionally high standard.
Assistance and Support, from the Low Fell office team, at all levels, was consistent throughout.
I therefore have no hesitation, in awarding 5 Stars.

Just sold my home through Andrew Craig, had amazing service from Michelle and Beth which ensured the sale went through really smoothly despite issues with solicitors. Great service and would defo recommend! Thank you!

I was worried about letting out my home but Cara and the team at SS made it so simple and stress free. They were really knowledgeable in all aspects of legislation and found me a tenant in no time. I opted for their full managed service as I have no doubt they have the skill needed to manage my tenant and property in a way I couldn't
First Class Service throughout - Thank You to everyone at Andrew Craig who helped.

We arranged our mortgage through Chelsey at Andrew Craig, she has been incredibly helpful throughout the whole process, she is patient and very friendly which was so important for us as first time buyers. She always made time for us to meet and discuss any queries we had and as a result we have been able to make properly informed decisions. An amazing mortgage advisor, who is very thorough and efficient!

Fantastic Service in all aspects
I have used Andrew Craig to buy, rent and arrange my mortgage and in every area they have excelled in guiding me. Customer service and knowledge is first class. I would highly recommend their services to anyone

Landlord - happy enough to take a percentage of the monthly property rent, for minimal to no work... Money for nothing. Paid for "their fully property managed package" (whatever that is) and they returned the property to us in an in-rentable state, as they did not even bother to inspect it during the tenancy. Save your money and rent your property yourself or use a reputable letting agent.
Based on other reviews it appears they don't provide a half decent service to tenants either - disgraceful, no wonder landlords have a bad reputation. Avoid these crooks.

Horrendous from day 1, until we moved out 2 years later (rented property).

We viewed the property at the end of the first lockdown in 2020, the house was in a terrible state from previous tenants and the garden fence had already fallen over. The carpets were horrendous and were literally black from dog dirt and smelled disgusting and had holes from a previous sofa.

Debbie was present when we viewed the house and told us the house would be cleaned before we moved in and that the fence would also be fixed. There was also an offer of 1 months free rent which would have been a great help. Due to these promises and the offer, we paid the deposit and completed paperwork.

Once this was completed were then told the 1 month free rent offer was no longer an option but gave us an option to back out of the agreement (which we now totally wish we had done).

1 week later and we collected the keys from their offices and when we entered the house nothing had changed. The dog stained carpets hadn’t been touched and there were dog hairs everywhere throughout the house and the smell was disgusting. We complained and Denise then replied and denied anyone saying anything about the house getting cleaned or the fence being fixed. They did then send out a cleaning company to clean the 1 carpet (despite the whole house being stained with dirt and smells).
During the viewing we asked a generic question if the living room carpet could be replaced but never said we would do it, it was this that they used as an excuse for nothing being done.

There were no light bulbs in the house (which wasn’t an issue, we went and bought some) to which we found additional issues. The lights in the living room constantly had power to them and none of the switches worked to turn them off.
We tried getting out of the contract but were told we would have to keep paying until someone else moved in… Despite more lies from Denise saying an inventory had been completed by them, they waited until we submitted one before admitting one had not been done, but told us to take plenty of pictures.

We had countless problems throughout the tenancy and they were useless at getting anything fixed. 2 years later and we’ve thankfully been in a position to buy our first house and it’s safe to say the fence still hadn’t been fixed.

Even after moving out we’ve had contractors ringing us for repairs (the fence) as they forgot we not longer lived there so past on our details.

The windows aren’t sealed properly and the wind whistles through and blows the curtains as if the window was open.
They have put the property back up for rent and have had the audacity to increase the rent by £110/month.

I cannot explain enough, do not use Andrew Craig for any of their services, they’re liars and I promise you will regret it.

We booked an appointment to view a property in Dunston through Andrew Craig, we went there to find that the Tennant won't let us in as, Andrew Craig failed to liaise with the vendor! Andrew Craig never apologized for that!
They then asked us to accept the asking price first then to show them proofs of funds before even we see the property!!
Never seen such a failed unpleasant estate agent!

Thank you Andrew Craig for an outstanding service. My thanks go especially to Andrea Basham from the South Shields office for her wonderful advice and support throughout. She really went above and beyond and I cannot thank her enough. An amazing service, I'd recommend 100%.

They don't return your calls, make excuses when you chase them up and also make false statements to try and cover there inefficiencies.