Just been into the Animal store in Cheshire oaks. Fabulous! All togged out with everything we need, plus there was 20% off so that was an added bonus. Emma the store manager was very lovely and all t... Ver mais
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Veja o que dizem as avaliações
Experience was great, employees in the shop were very personable and forthcoming. It’s a shame that Animal don’t make or supply the wrist watches had been manufactured from the old company. …who kno... Ver mais
A empresa respondeu
Love their clothing. But making a return is a nightmare. No clear guidance as to how. Their automated replies to your emails are frustrating. Pointing you to the same useless information for returns.... Ver mais
A empresa respondeu
Have been wearing Animal since a teenager and still love the brand, comfy, well made and good designs, always a nice good smooth process whether in store or online! Shout out to the Cromer team, had a... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Our story began back in 1987 in the South West when two surfers designed our first product. Their brainchild, the ‘Hook and Loop’ watch strap. It was here that the Animal name was born, and an iconic adventure began. Over the past three decades, we have grown to become a leading lifestyle clothing brand for those who share our free-spirited mindset. Our in-house design teams take inspiration from our coastal beginnings teamed with an understanding of today’s customer needs, to create authentic, effortless looks that combine our passion for adventure with a contemporary style. As part of our continued evolution, we’re on a mission to be kinder to the planet. We’ve changed our design and manufacturing process to include more responsibly sourced materials wherever possible. We care about our planet, customers, and future generations. So, we make clothes that last a lifetime and leave little impact on the environment all while retaining the passion for adventure that started the journey all those years ago.
Informações de contato
5 Eccleston Street , SW1W 9LX, London, Reino Unido
- +44 (0) 20 3828 7700
- help@animal.co.uk
- www.animal.co.uk
3,9
Muito Bom
8 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Best game ever
Best game ever! It’s so much fun when you make buddies, go mining, fly around the map, becoming giant and going to space.
17 de março de 2025
Avaliação não solicitada
Resposta da Animal
Hi Oksana,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your order.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
I purchased some vegan walking boots in…
I purchased some vegan walking boots in October, and unfortunately they started leaking. Contacted customer support for advice, and was sent a new pair straight away with next day delivery! Completely unexpected, and great to have such a fast resolution with not a lot of back and forth. Definitely recommend!
30 de janeiro de 2025
Avaliação não solicitada
Resposta da Animal
Hi Jessica,
Thank you for the 5-star review.
It is great to hear that Customer Care were so helpful and helped you with your enquiry
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
This is won of the best games ever and…
This is won of the best games ever and just have funny moments with there gyattt’s and nice job workers and the owner
Name on vr @Haggisfbi.2022.gt
13 de agosto de 2024
Avaliação não solicitada
Resposta da Animal
Hi Harris,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your order.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Order not completed
I ordered a hoodie from padstow store but it wasn't ordered correctly. The item didn't arrive so I contacted mountain warehouse they said nothing had been ordered. Very frustrating.
1 de novembro de 2024
Avaliação não solicitada
Resposta da Animal
Hi Mrs Phillips ,
Thank you for taking the time to provide your review today.
Customer feedback, both positive and negative, is extremely important to us here at Animal as we continually strive to improve our service Thank you for choosing to shop with Animal
Many Thanks
Lauren
Animal Customer Care Team
Excellent service and friendly staff
Excellent service and friendly staff
Would definitely recommend
7 de novembro de 2024
Avaliação não solicitada
Resposta da Animal
Hi ,
Thank you for the 5-star review.
It is great to hear that our staff were so helpful and helped you with your enquiry
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Great customer service
Great customer service, very friendly and accommodating
29 de outubro de 2024
Avaliação não solicitada
Resposta da Animal
Hi Craig,
Thank you for the 5-star review.
It is great to hear that Customer Care were so helpful and helped you with your enquiry
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Very helpful and informative
Very helpful and informative. Great brand of clothing and sales
21 de setembro de 2024
Avaliação não solicitada
Resposta da Animal
Hi Terry,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your order.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Lovely ladies served us today in your…
Lovely ladies served us today in your Bude store. Very polite and helpful
15 de agosto de 2024
Avaliação não solicitada
Resposta da Animal
Hi Kelly,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our Bude Store and that the staff were able to help you find what you were looking for.
Thank you for choosing to shop with Animal!
Kind regards,
Lauren
Animal Customer Care Team
Lovely staff
First visit to the store in Bude. Lovely friendly and helpful staff. Bargains too in the sale!!!!
12 de agosto de 2024
Avaliação não solicitada
Resposta da Animal
Hi Cheryl,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our Bude Store and that the staff were able to help you find what you were looking for.
Thank you for choosing to shop with Animal!
Kind regards,
Lauren
Animal Customer Care Team
Resposta da Animal
Hi Jane,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your order.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Racially profiled in the Padstow shop
I entered the shop with my husband to browse the menswear selection when a member of staff rushed to me from the counter supposedly to point me to the womenswear section but his whole demeanor was tense and watchful. When he saw that I was with my (white) husband he quickly backtracked and let us be. This was odd because no other customer was being treated this way, and I was forced to conclude that I was being racially profiled. Not a good look.
25 de maio de 2024
Avaliação não solicitada
Resposta da Animal
Hi Carol,
Thank you for your review and feedback today.
I am so sorry to hear about your recent experience in our Padstow Store and for any inconvenience or upset, this may have caused. Please be assured that I have passed this feedback onto the store's Area Manager directly so it can be investigated further.
If you do wish to discuss this further, we kindly ask that you send us an email with the date/time you visited the store and any staff names to customer.services@animal.co.uk .
Many Thanks,
Lauren
Animal Trustpilot Team
A great family visit to the Bude shop
A great family visit to the Bude shop. We were looked after and assisted with our purchases, well done Laura
31 de março de 2024
Avaliação não solicitada
Resposta da Animal
Hi Mike,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your order.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
The sales assistant graham was…
The sales assistant graham was extremely helpful and gave me a lot of insight on the company, joyful experience.
31 de março de 2024
Avaliação não solicitada
Resposta da Animal
Hi Graham,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your experience.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Very welcoming pleasant staff will…
Very welcoming pleasant staff will return x
17 de março de 2024
Avaliação não solicitada
Resposta da Animal
Hi Christine,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your visit.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Big shout out for the Bude store
The Bude store is a great place to shop. The staff are friendly without being at all pushy. I wasn't sure if the hoodie I was interested in today would fit, they didn't have the next size up in store but suggested I try it on and if I wanted the bigger size they would order it for home delivery. Happy days the one in store turned out to be the perfect fit, but I really appreciated their helpfulness.
The hoodie is lovely, made from super soft organic cotton.
They were just as helpful when I previously returned an item because I changed my mind, they offered a simple and quick refund.
The Bude Team are a credit to the company
30 de janeiro de 2024
Avaliação não solicitada
Resposta da Animal
Hi ,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our Bude Store and that the team were able to help you find what you were looking for.
Thank you for choosing to shop with Animal!
Kind regards,
Lauren
Animal Trustpilot Team
Outstanding Padstow service
Outstanding service from Neil and his assistant. Nothing was too much trouble and service with a smile ☺
30 de janeiro de 2024
Avaliação não solicitada
Resposta da Animal
Hi Lena,
Thank you for the 5-star review.
It is great to hear that you’re pleased with the service that you received from Neil and his assistant.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Chloe the life saver!!!
I phoned about my order to the animal at junction 32, where i spoke to chloe who more more than happy to help. Chole rang customer services for me who then told her the order had not gone through and that I would need to reorder it, but I didn't have the money and my child was due to go away in a week so couldn't wait for the refund, and I needed these items. Chole with all her powers managed to sort it all out for me, and get me it ordered for next day delivery, to say she is a superstar is an understatement thabk you so much you don't know how much stress you have saved me.
4 de janeiro de 2024
Avaliação não solicitada
Resposta da Animal
Hi Janine,
Thank you for the 5-star review.
It is great to hear that Sophie from our Junction 32 store was so helpful and helped you find what you were looking for.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Great customer service
16 de dezembro de 2023
Avaliação não solicitada
Resposta da Animal
Hi Anne,
Thank you for the 5-star review.
It is great to hear that Customer Care were so helpful and helped you with your enquiry
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
What a fantastic store
What a fantastic store, we had a very warm welcome and Neil helps us so much by finding other sizes from the store room, it was a very pleasant experience and we would like to say thank you and we will definitely be back
13 de dezembro de 2023
Avaliação não solicitada
Resposta da Animal
Hi Diane,
Thank you for the 5-star review.
It is great to hear that Neil at our Padstow store was so helpful and helped you with your enquiry
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Went into my local store in Padstow…
Went into my local store in Padstow Neil was very helpful and a credit to your company
6 de dezembro de 2023
Avaliação não solicitada
Resposta da Animal
Hi David,
Thank you for the 5-star review.
It is great to hear that Neil at our Padstow store was so helpful and helped you with your enquiry
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
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