Anistenhomes Avaliações 

71
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The gold standard of property management Ayesha Ameen is simply unmatched. In an industry so often defined by stress and delays, Ayesha Ameen operates in a league of her own. She didn’t just hand... Ver mais

Avaliado com 5 de um total de 5 estrelas

I've been dealing with Anisten Homes for the last 5 years and I can honestly say my experience with them has been effortless. I receive my funds consistently each month, and if there are any issues (w... Ver mais

Avaliado com 5 de um total de 5 estrelas

Anisten Homes have been fantastic from day 1. Picked up the keys from my home and everything was dealt with professionally and promptly. Communication was always on point. Nus was very helpful with... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

As a Landlord we have been with Anistenhomes over 10 years. The only reason we are with them because of their dedicated staff Nusrat . Any problems or difficulties we faced she is there and tried t... Ver mais

Detalhes da empresa

  1. Corretores de Imóveis

Escrito pela empresa

Anistenhomes was established in 2008 and has built an enviable reputation for achieving great results for clients whilst delivering the highest levels of professionalism and customer care. We never lose sight of the fact that buying and selling, letting and renting property represents a major decision and that people are at the heart of every transaction. The team at Anistenhomes is dedicated to helping you achieve your goals and look forward to speaking with you. At Anistenhomes we put the emphasis on you and on ensuring your selling, buying, letting and renting decisions are based on having the best information and the best support and guidance throughout the transaction.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

71 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(71)

18 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Avoid this place at all costs

Avoid this place at all costs! They offered a role and then the director tried to cut the salary agreed by £10k. Also tried to make changes to the hours increasing them to 10 hour days and then had the cheek to try and pay £50 per day for a trial week for a 9-6 day.

1 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid this agent if your planning to…

Avoid this agent if your planning to let out your property. Once you hand over your keys and a tenant is found. No inspections take place as agreed prior to agreeing to letting the property out.

The contractors that they use scam landlords, carrying out dodgy electric and gas certificates and without fail, the contractor will fail the inspection to attempt to get more money from the landlord. I've sent contractors that I found online a few days later and they confirm my property is in good condition for gas and electric, surprise surprise... I get my certificates issued with no fuss.

The contract between agent and landlord.. complete scam yet again with a never ending contract which forces fees on the landlord which is completely unfair.. don't even think this is legal but will further investigate this matter.

Also to add, when we agreed a rental increase and instructed anisten homes to agree with the tenants. I was told it was accepted but later found out that the tenant agreed paying anisten homes more than agreed with anisten home not informing me of this... scammers again..

Can see that they are using many of their friends to leave positive reviews on Google but this will not fool everyone.

I strongly recommend to use another agent and avoid these scammers.

FOLLOW UP COMMENTS AFTER THEIR REPLY.

As a responsible landlord, I allow the agents to carry out the safety checks when needed without questioning the cost which are extremely high (contractors fee plus the agents finders fee) and they seem to find issues yearly without fail so after their so called checks, I get my own contractors out to complete the checks and confirm with the contractors that there is actually no faults and they confirm this so this is a clear way that the agent and their dodgy contractors attempt to rob more money for faults that don't exist.

Regarding paying the exit fee, I have already explained to the agents that it will be paid once they fully explain their handover procedure to me and complete their hand out to myself of my own property... still awaiting a clear reply to how we can make this happen... these agents are only interested in grabbing your money!

17 de junho de 2024
Avaliação não solicitada
logotipo da Anistenhomes

Resposta da Anistenhomes

Dear Mr. Lee,

We have noted your recent comments and would like to address some concerns.

Throughout the management of your property, we have consistently provided opportunities for you to use your own contractors for safety checks and maintenance needs. When these opportunities were not utilised, we proceeded with the necessary actions, always giving prior notification and adhering to our obligations. The rental income you have received reflects our commitment to effective management and compliance with the terms of our agreement.

Our terms have always been transparent, and we appreciate your agreement to them. We would like to understand your current concerns regarding the fees and the review you posted. Under our management, there have been no rental defaults, legal claims from tenants, or property damage, which we believe demonstrates our competence as your managing agent.

We invite you to email us at info@anistenhomes.co.uk with any further information you can provide. We are committed to investigating this matter further and addressing any issues you may have.

Kind regards,
Customer Relations Team

Avaliado com 5 de um total de 5 estrelas

Thanks a lot to Mrs Nus Wazir

Thanks a lot to Mrs Nus Wazir for excellent service and help provided during the whole procedure of tenancy renewal. She is brilliant, professional and always happy to help and sort out the problem if there is any.
Rest of all team members at Anistenhomes are also very helpful and I am quite happy with the service provided by them every time.
Kind regards
Muhammad Ilyas

7 de maio de 2024
Avaliação não solicitada
logotipo da Anistenhomes

Resposta da Anistenhomes

Thank you Mr Ilyas for the 5* review on your overall experience with us and in particular for acknowledging Nus, who you have been working closely with.

We value your feedback and look forward to many more years of servicing your tenancy.

Avaliado com 5 de um total de 5 estrelas

Thanks Mr Abdul for your help

Thanks Mr Abdul for your help. I truly appreciate your help
You make me feel very welcome in my home. Thank you very much.

19 de abril de 2024
Avaliação não solicitada
logotipo da Anistenhomes

Resposta da Anistenhomes

Thank you for leaving a 5-star review for our Lettings Consultant Abdul. It is great to know your satisfaction in the dealings you have had with Anistenhomes thus far.

Warmest regards
Warm Regards
Customer Relations Team

Avaliado com 5 de um total de 5 estrelas

Big thanks to Anistenhomes team for…

Big thanks to Anistenhomes team for quick support regarding problem I have reported.
Especial thanks to Poonam to make it happened.She is very supportive & friendly with positive gesture.

Best wishes for anistenhomes !

25 de janeiro de 2024
Avaliação não solicitada
logotipo da Anistenhomes

Resposta da Anistenhomes

Thank you Ehsan for your kind words and 5* review we appreciate your support.

Avaliado com 1 de um total de 5 estrelas

Several late and missed payments and poor service in general

As an Essex-based Landlord my father Wilson Chowdhry won a £900 compensation award against Anisten Homes for several failings in their conduct during a Rent Guarantee Scheme on four residential properties.

Industry Ombudsman The Property Ombudsman (TPO) cited several failings including;

informing the landlord that a termination notice that was valid was invalid,
failure to promptly provide rent renewal figures
failure to promptly respond to emails
failure to give notice to occupiers of property
failure to pay rent promptly on time and missed monthly payments on may occasions.
Attempts to renege on an agreement
Seeking to unilaterally change a contract and failure to allow exit without penalty.
There were also several failings regarding building repairs.

DONT USE THIS COMPANY

19 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Poonam and Fariha have always handled…

Poonam and Fariha have always handled any issues regarding the property we are renting very quickly and have been very supportive and understanding. We have always felt comfortable approaching them. The whole team are very friendly and I would recommend Aniston homes. Definitely improved as a company in the last 8 years.

24 de novembro de 2023
Avaliação não solicitada
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Resposta da Anistenhomes

Thank you Arosa for your kind words and 5* review we appreciate your support.

Avaliado com 5 de um total de 5 estrelas

Top service from Anisten Homes and Nus Wazir

I've always had excellent service from Anisten Homes, particularly around property maintenance and repairs. The agent I dral with most of the time is Nus Wazir, and she a wonderful and professional lady over the years, very prompt and dedicated to providing good service.

11 de novembro de 2023
Avaliação não solicitada
logotipo da Anistenhomes

Resposta da Anistenhomes

Thank you Daniel, for your kind words and feedback on services received thus far. We really appreciate your support.

Avaliado com 5 de um total de 5 estrelas

Thank You

As a landlord, I would like to say a big thank you to the team at Anistenhomes especially Anita.

She is a legend! Words cannot express my gratitude and appreciation for all her help and support during my time with them.

Always professional, understanding and going that extra mile.

A big credit to the company.

4 de novembro de 2023
Avaliação não solicitada
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Resposta da Anistenhomes

Thank you Mr Kansara, for your wonderful review on Anistenhomes' services received, particularly those provided by our manager Anita, who truly is a asset to the company. We really appreciate your feedback and thank you for your custom to date.

Avaliado com 5 de um total de 5 estrelas

Title

Title: Exceptional Service and Smooth Process

I had the pleasure of working with Mr abdul Gaffar from anistein homes , and I must say the experience was nothing short of fantastic. From the very beginning, their professionalism and dedication to finding the perfect home for me were evident.
I am grateful for their support in finding me home, and I would not hesitate to seek their services again in the future.

25 de junho de 2023
Avaliação não solicitada
logotipo da Anistenhomes

Resposta da Anistenhomes

Thank you Mohammed, it has been a pleasure to be able to assist you in finding a suitable property. We value your feedback and look forward to serving your tenancy for years to come.

Avaliado com 5 de um total de 5 estrelas

I would highly recommend Anisten Homes

I would highly recommend Anisten Homes. Thier customer service is amazing and they listened in detail to what I wanted and ensured this was done throughout the whole process. After searching for rentals for 6 months now, Abdul went above and beyond to make the process as fast and easy as possible, he explained everything in detail and ensured all my questions were answered efficiently and promtly. They are truly the best estate agents I have ever dealt with and Abdul is really an asset to the business also. Thank you Anisten Homes for providing me with such a beautiful property, I look forward to working with you for many years to come. Will be recommending you to everyone I possible can who wants an amazing experience looking for thier dream home.

7 de novembro de 2023
Avaliação não solicitada
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Resposta da Anistenhomes

Thank you Sunaina for your kind words and 5* review we appreciate your support and looking forward to working with you.

Avaliado com 5 de um total de 5 estrelas

Excellent service during Property Inspection

Today Fariha came to my home and was very respectful. She wore shoe protectors. She was friendly and protective of my children. She made sure not to take pictures of them

24 de outubro de 2023
Avaliação não solicitada
logotipo da Anistenhomes

Resposta da Anistenhomes

Thank you Aysha for your 5* star review.

Avaliado com 5 de um total de 5 estrelas

Tanent

Ainenstine they manage the property very well. They made cope up in estimated time but it’s should be more faster. But, I want to thanks Mr. Abdul for his gentle and approachable attitude to the client, he’s polite and fast responser which satisfied to their service. Surely I’m gonna recommend my family and friends!

15 de fevereiro de 2023
Avaliação não solicitada
logotipo da Anistenhomes

Resposta da Anistenhomes

Dear Azmaine,

Thank you for the lovely review you have left on services provided by Anistenhomes and your kind words acknowledging Abdul’s services.
We appreciate your feedback and are delighted that you are satisfied.
Kind Regards
Anistenhomes

Avaliado com 5 de um total de 5 estrelas

Service of AnistenHomes

First up all, Staff attitude and way of approach to the client is very gentle and very polite mostly Nuz and Abdul. I am very satisfied their service. And am surely recommend my family and friends.

14 de outubro de 2023
Avaliação não solicitada
logotipo da Anistenhomes

Resposta da Anistenhomes

Thank you Janie, for your kind words and we look forward to servicing your tenancy.
Warm Regards
Anistenhomes

Avaliado com 5 de um total de 5 estrelas

Landlord review with Anisten…

We entrusted our property with Anisten Homes for approximately 5 years now. Starting from day 1 Nusrat has been very helpful, kind and professional to look after our property when there was a problem Poonam was pretty swift at sorting things out. The Boss Minhaj Communication is excellent. A company that truly cares about their reputation we would highly recommend Anisten Homes.

11 de outubro de 2023
Avaliação não solicitada
logotipo da Anistenhomes

Resposta da Anistenhomes

Thank you for your 5-star rating and kind words for your overall satisfaction with our property management services over the past five years. This is truly valued by us, we thank you for your custom and support thus far.

We are look forward to continuing managing your property for many years to come and to deliver services that both meet and exceed your expectations.

Warm Regards
Customer Relations Team

Avaliado com 5 de um total de 5 estrelas

Letting

I had a fantastic experience with Anistain homes, and I want to give a special shoutout to Abdul, who was incredibly helpful and dedicated throughout the entire process. Abdul's professionalism and commitment made a significant difference in ensuring a smooth and successful transaction. I highly recommend their services and wouldn't hesitate to work with them again in the future. Thank you, Abdul, and the entire team for your outstanding support

11 de outubro de 2023
Avaliação não solicitada
logotipo da Anistenhomes

Resposta da Anistenhomes

Thank you for your review, we are so pleased you are happy with the service from Abdul and the rest of the Anistenhomes team. We value your feedback and we look forward to working with you.

Warmest Regards
Anistenhomes

Avaliado com 5 de um total de 5 estrelas

Lettings agency

Letting my house with anistenhomes, so far all good, Nusrat especially who has been the point person at anisten who was very friendly, organised and responsive at getting things done quickly.

Keep up the good work.

22 de setembro de 2023
Avaliação não solicitada
logotipo da Anistenhomes

Resposta da Anistenhomes

Dear Kamrul,

Thank you for leaving a 5-star review for our Lettings Manager Nus with a wonderful commentary.
It is great to know your satisfaction in the dealings you have had with Anistenhomes thus far.

Warmest regards

Avaliado com 5 de um total de 5 estrelas

Fariha has always been friendly and…

Fariha has always been friendly and helpful and always gets things done for me regarding the 2 properties that are rented by them.

Fariha always communicates back to me.

11 de setembro de 2023
Avaliação não solicitada
logotipo da Anistenhomes

Resposta da Anistenhomes

Dear Mr Tailor,

Thank you for the 5-star review you have left for our Property Manager Fariha. Your comments are valued and highly appreciated.

Regards,
Customer Relations

Avaliado com 5 de um total de 5 estrelas

Staff fariha choudhury very polite and…

Staff fariha choudhury very polite and helpful she explain to me what the inspection was about then she take me true it step by step I was a very happy tenant I couldn't ask for anything else well done 👍

1 de agosto de 2023
Avaliação não solicitada
logotipo da Anistenhomes

Resposta da Anistenhomes

Dear Rohan,

Thank you for the 5-star review you have left for our Property Manager Fariha in relation to the Property Visit she had conducted. Your comments are valued and highly appreciated.

Regards,
Customer Relations

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