Ann Taylor Avaliações 

I don’t even know where to begin. I have been a loyal customer for years. My last order I put in was for a pant suit unbeknownst to me they came separately or were to come separately from different warehouses. I ordered it October 1 and finally got the slacks October 13. Where is the blazer that goes with it nowhere to be found. The website says it is still processing after two weeks! I spoke to representative for an hour to get an answer about why it is taking so long to get the blazer and she said because it’s out of stock and I said to her then you need to let your customer know that it’s out of stock instead of assuming that it is going to be shipped along with the pants that goes with it otherwise I can’t wear it without the other. It is a pant suit. Since they didn’t have it in my size. I said I would try another size. she said OK I will ship it and she charged me for extra shipping costs . Why are you charging me for shipping? I’ve already paid for shipping when I ordered the suit. She said well because this blazer is under the $150 for free delivery you have to pay. I said it’s the exact same suit I already paid for it once why are you gonna charge me again? I did not think that was fair. Then I decided you know what if you’re gonna charge me again for shipping because the blazer is under 150 even though I paid for this suit together and got free shipping. I canceled the whole thing and I will return the slacks, but they will have to pay for it for the return. That is all the while I suggest maybe I’d like to speak to your supervisor because the logistics have been very poor as of late and I was on the phone with this representative for an hour and she says hold please well i connect you to our supervisor and half an hour later she says I’m sorry she’s busy with other customers and I said yeah I wonder why sarcastically of course. She then assured me that I would get a phone call as soon as she’s finished with the other customer. It is been three hours later and I have not heard back. I will not be shopping at Ann Taylor even though I’ve been a loyal customer for over 20 years. I am a content creator and I will voice my discontent and poor service experience with those who follow me on social media.

Awful Ann Taylor. I have been a customer for many years. Never again. I placed an online order. Was sent the wrong items. And cannot get a return label to return. Have spent a total of 6 hours and two day speaking to customer service . Stay away. This company is a scam now I believe.

I purchase two items online from Ann Taylor. One was a strange color so I went to return it. When I discovered I had to pay for the shipping to return I opted to return to a store, which was a drive for me. It would have been a drive to ship & pay so opted for the store. The store could not get return to process but told me to look for an email confirming return. Days later & I still have not gotten a confirmation of this return - a return of an item the store has in their hands. No email, no. return. I had to call and wait on hold to inquire. Still no return. I was told it could take a week. They took my online order in second along with taking the money out of my account within seconds of purchase - not the return, Nightmare retailer to deal with.

Placed an order near midnight end of sale, then saw in reviews it did not match the jacket they were selling with it. Tried to cancel immediately but they make you talk to customer service instead of a button. They did not open for 8 hours and then I had to wait for 55 minutes on "livechat" and phone and text never responded. They refused to cancel the order. They should have a cancel button if they are taking orders 24 hours you should have a cancel button 24 hours. really rude too

Sizes are not consistent. Then pay for a return. I am done ordering from Ann Taylor.
Too many other online options available.

Quality of clothing has deteriorated significantly. Orders paid for and not fulfilled. Very disappointing experience in my latest purchase. After I paid, received email stating that 2 items arrived. Only one item arrived. After spending 2 hours on various calls and chat, learned that 2nd item was not available even though it was charged for this item. What happened to Ann Taylor? Used to be my favorite place to shop. Not anymore.

never again will i buy from Ann Taylor. Purchased two items. One came rolled up like it was garbage and the second item was never shipped. They blamed the carrier but never bothered to send me an email stating that I was not receiving it or worse they never shipped it in the first place. Horrible customer service

Horrible!!! Ordered a pair of shoes! Never shipped! Called 3 times each time waited on hold forever! Kept being told they would ship and that there was stock in the item. Last time i called they said they couldn’t process the refund! Asked for a supervisor. Kept me on hold for hour! Had to hang up…no resolution or response! NEVER purchase from Ann Taylor!

I would give 0 stars if that were an option
3x I’ve placed an order that was not delivered
3x I wasted 45 minutes on hold trying to find out what happened to the order
Finally I was told they would place a new order which was much more expensive than my original order
When I questioned this I was then told sorry we don’t have the items anymore
The worst possible customer service
I will NEVER waste my time with Ann Taylor again

Would give zero stars if I could. I wish I would have looked up reviews before I tried to purchase from Ann Taylor but I never would have imagined this would happened form a company that was so well respected in the past. Last week, my order was cancelled twice. I spent hours on this Saturday--once with Jennifer Gutierrez as an online chat, and I was kicked off it, even though I kept telling the bot that interrupted us that I was still there (to avoid being kicked off every 59 seconds). I was not only kicked off but my $1,000 order was lost. So then, I called and spoke with Christian who went over every item and we ordered it manually and confirmed everything that was still available (some items were no longer for sale in that short amount of time). I received the confirmation in me email. Then I got an email a day or two later, cancelling the entire order for no reason, which is outrageous.

I emailed twice to ask why--no response.

I was so excited to find out Ann Taylor even still exists and I told the reps that. I'm an older woman who wants a classic style. I asked them to call if any items will be delayed or are out of stock but it made no sense that all the items in a $1,000 order needed to be cancelled.

I spent two hours on this on one of my precious days off of work. I needed these clothes for work. I will make it my mission to give this review everywhere I can think of, which I never do, but this was just beyond...

I have been a VIP long time customer at Ann Taylor, spending thousands every year on work clothes. They have been on a serious decline over the past few years in terms of the quality of their clothing, sizing issues, and while using the Ann Taylor card being charged excessive late fees as I am paying on time. You will wait on the chat and on the phone for extended periods of time, only to speak to various representatives that will get you no where, and then you will have to call them again. I had been paying my Ann Taylor bill not only on time but early. I have been doing this consistently for years, literally on the same date. My bank and I called Ann Taylor and Commenity bank on four different occasions. My bank provided documentation that the bill was paid early, but after spending many hours on the phone, mailing proof, etc. the Ann Taylor card refused to take off late fees, insisting, even with documented proof from my bank, that they had no record of my payment. So basically, although I am early in paying my bill, they robbed a long time, loyal VIP (according to them) customer, and had no shame in their game doing so. The next month, they did the same thing again. I paid the bill early, they charged a late fee. I finally just gave up because I didn’t want to invest days and hours with multiple people on the phone. Next, I can say the quality of their clothing has gone down significantly, they use cheap materials that fall apart after the first wear and charge high prices. It used to be you spent the high prices for quality clothing that lasted a long time. In my last encounter with them, I got a “deal” by paying $80 for a dress that was marked as final sale. I normally have to size up two to three sizes when shopping at Ann Taylor as their clothes are not made for curvy women. Everywhere else, I take a size 6 on the bottom, but due to having larger breasts, when I shop at Ann Taylor for dresses, I have to order a size 12 or 14 because they do not make clothing for women with a larger breast size. I don’t get caught up in a size if I like the clothing, so I just size up there. I just purchased a size 6 from Express that was actually large on me, and at the same time I made an on line purchase at Ann Taylor for a size 12 dress that I was initially excited to receive because of the lovely style. When I received the dress, the bottom was big and the top was so small I couldn’t even zipper the dress. This was after going up two sizes of my normal size. I waited 30 minutes to get someone on the chat or phone, only to be met with a refusal to exchange the dress as I was made aware that it was a final sale. So basically, I was again beat out of $80. In the past few months, I have been charged over $100 on late fees when I paid early and my bank submitted proof of this, and then robbed another $80. being forced to keep a dress that is so large on the bottom, and that I can’t zip on the top, so it is rendered useless. This is how they treat their VIP loyal customer of twenty years. Needless to say, I will no longer be shopping there, and they will no longer be charging excessive fees to my account as I pay on time, which by the way effected my credited score. I will be reporting all of this to BBB and I have a feeling it will not be long before Ann Taylor is out of business. They are so desperate for money, they will actually rob you. What a shame, it was once a high quality place to shop with a good reputation.

It is so disappointing how the Ann Taylor brand has gone to the dumps. There is no customer service and all the customer service calls go to a call center where they go by a script. I will no longer spend my hard earned money with this company.

I actually really like their clothes, which is why the online experience was so disappointing. The quality and fit of the things I’ve bought have been good, and the staff in the store were always really nice.
The problem started with my online order. It took much longer than expected to arrive, and when I tried to contact customer service, I had to wait forever for a response. When I finally got one, it didn’t really help with the problem.
I’d still buy from the store, because I like the clothes, but I honestly wish they’d improve their online service and customer support.

Tried to return an item I bought online at the store so I wouldn't have to pay the return shipping fee. When I got to the store, I was told I couldn't return the item there because I had initiated the return process online (as the website instructed). They told me they'd email me a return label and confirmed that return shipping would be free. However, when Ann Taylor emailed me the label, they told me I'd have to pay for return shipping. I called and spoke to a supervisor, who gave me a case number and said to call back after I received the item refund to request the shipping label refund. Called back, rep told me they couldn't refund the shipping cost, told me a supervisor would return my call, I never got a call back. I have been a loyal Ann Taylor customer for DECADES and I'm disgusted. I won't be shopping there any more.

Ordered two blazers that were on sale. I needed them for a conference coming up in a week and a half, so I paid extra for expedited shipping. Five days go by and my order is still "processing", so I reach out to customer service using the chat box. Took a while to be connected, that's fine, but the customer service rep (Richard) was less than helpful and I swear he kept triggering a banner asking "Are you still there?" At first I thought it would pop up after a certain amount of time, but no, it would pop up at uneven intervals, particularly when it was my turn to respond. He eventually told me one of the blazers was on backorder, but that the other one was packaged up and waiting for carrier pickup. I can live with that. I asked about expected carrier pickup and shipping and he gave a non-answer. He seemed checked out, definitely wanted me to move on. So when he triggered the "Are you still there?" banner yet again, I just said no, even though I did not get an answer. I was polite the whole time. Well the next day, I get an email from Ann Taylor saying that both items are unavailable and the order is cancelled. So customer service lied about the package waiting for pickup, and Ann Taylor screwed me over for this conference. What an awful experience.

I wish I had read these reviews before. I inadvertently placed 1 order, paid for the expedited shipping, then ordered something else immediately afterwards and paid for expedited shipping again ($17 x 2). I emailed to ask if there was anything they can do, and got a response that they would only charge me once. Then I had to return one of the items at a cost to me of $10. I called to see if there was anything they could do and apparently they can't. So I've now spent $44 on shipping, with very poor quality clothes & I am sure with customer service like this they will be going under very soon.

I had a gift card to Loft/Ann Taylor. Was excited to order two nice blouses from AT. One had makeup smudged on collar and neck and smelled revoltingly of body odor. It was also a dull icky light beige and very thin fabric-- nothing like the beautiful cream colored blouse on the Web site. The second blouse was just a plain white button up, but the material was cheap and stiff and the fit was awful. Today I find out AT was bought by private equity around 2020. What a shame. They used to have such nice clothes.

Oh boy, I had to deal with Ann Taylor customer service today for a size exchange and wish I had known what I was getting myself into. It took 2 hours! Don’t bother with chat—it takes a half hour for them to come on, then 10 minutes between each chat. I kept getting almost timed out. And then the agent just stopped talking. I noticed in my account that she had placed a new order for me in the wrong size. I was able to call and an agent was able to straighten it out. Hopefully my new size actually ships. But this was some of the worst customer service I’ve ever experienced.

Their website is awful customer service is terrible I ordered two items weeks ago over the phone talking with a woman that could barely speak english never got an order confirmation tried three times to chat the wait time was so long I gave up tried sending emails the website would not let me send it. Never shopping with them again there is definitely something crazy going on with this company

I ordered a sweater from Ann Taylor and called their 800 to exchange it for a differnet size. Their online site states for an exchange to call and they will send a replacement with no shipping charge. The person I spoke to said he couldnt do an exchange and I had to place a new order and pay for shipping. I explained to him what their site stated about exchanges and he said it was wrong.... TERRIBLE CUSTOMER SERVICE