LOFT Avaliações 

Customer service is horrible dishonest and will not help to correct situation!!! DO NOT PURCHASE FROM THIS BUSINESS! Fraudulent!!!!

DON'T LET THEM CANCEL YOUR ORDER!!!! READ THIS CORPORATE BLUEPRINT.
Beware of their inventory management and billing. My order was stuck in a loop of renewed bank holds for almost a month. Customer service claimed the item was oversold, yet the website actively showed it was in stock for new buyers. Phone support offered zero solutions. I refused to let it go, took screenshots of the live website inventory, and escalated the paper trail to Corporate Care. Only then did they manually pull the item and ship it. If you are being jerked around by their customer service scripts, do not give up. Document the website inventory and escalate to corporate to get what you paid for.

Love the designs

Shipping was delayed. No email saying when it finally did ship. Tried the live chat twice. Nobody answered. Never again.

I have had multiple orders that show as processing for weeks and then I get emails saying the orders have been canceled. Their customer service has been hard to reach. I used to love shopping here but no longer will be after having so many bad experiences with them.

Horrible horrible customer service on the chat. Spoke with agent Johann G, I
Ordered 4 items and ALLLLL came expired. Now I have to take time out of my day to submit a return and drop it off. Mind you I live in a very high traffic area so this is such an inconvenience. On top of this no such thing as a compensation gift or anything. Didn’t even care if it was a gift card or not but at least some points to my account but he said “nope”. So sad how loft does business for upset customers regarding their mistakes.

Horrible customer service. I have spent over two hours online with CS attempting to locate part of my order that is missing. The label was created (expedited shipping as well that costs approximately 17$), but the item never moved. I first messaged them 3 days after the label was created, was told it wasn’t delayed even though I expressed that the item was obviously still sitting in the warehouse. I started messaging again the day after that and again a day later. On CS agent named “Santa” said it would be sent priority after they stated they didn’t know what to do and I had to guide them to a resolution. Well, still no order, no replacement. Nothing. The last CS agent just simply dropped out of the chat. Now my item is missing, I have a trip tomorrow and needed it. I’m out the funds. No explanation, no resolution. Will absolutely not order again.

I would give them a 0 if it's possible. There were two specific instances when the address on my order was wrong. I reached out to their customer service - No one calls back, chat is pretty useless because they can't cancel the order OR issue refund and one specific instance they said they changed the address but that never happened. WORST experience ever, I shop a lot at loft but now I question my choices.

Customer service isn't what it use to be at Loft! Insanely long hold times, had 3 orders cxl'd on me due to no inventory but clearly the item was available! Item doesn't look like picture ( tops are cropped) tried to contact corporate and received an email from someone at Talbot. They had no idea why I was calling them!? The horrible experiences go on and on! I feel like they're going out of business and just don't care!? Will not be shopping here anymore!

The worst online shopping experience I have ever had.
I ordered 6 pairs of pants online. Three of them were final sale, so I kept them. The other three were eligible for returns.

I successfully returned 2 of the 3 returnable pants at the store. However, the third pair of pants was never shipped to me. Instead, they sent me a T-shirt in a package that had the pants’ label on it.

When I took the package to the store to return the wrong item, the cashier told me that their online orders often have incorrect shipments like this and that this was apparently not an isolated issue. She offered to take the T-shirt and refund me approximately $25, which was the price of the T-shirt.

But I did NOT order a $25 T-shirt. I ordered a pair of pants that cost $48.58. The cashier told me there was nothing she could do and that I needed to contact customer service.

I went home with the T-shirt and called customer service. That’s when I discovered another major problem: their online system showed that they had received only ONE of my TWO returned items.

On top of that, the T-shirt they sent me by mistake is still with me because their system incorrectly marked it as a returned item. Therefore, I cannot even create a return for it.

It has now been three months, and nobody has taken responsibility or properly resolved this issue. I have spent hours dealing with the store and customer service, yet I am still missing the refund for an item I returned, while also being stuck with an item I never ordered.

This company’s online ordering and return system is absolutely unacceptable. It does not properly track shipments, returns, or refunds, and the customer is left to deal with the consequences of their mistakes.

I feel completely ripped off as a customer. Three months is more than enough time to fix a simple shipping and refund error.

If you shop online with this company, be extremely careful!!! Check every item you receive and keep all your receipts and tracking information. The system doesn’t show any returns, price adjustments etc. correctly!

Do not ever get a Loft credit card. I was totally unprepared for their predatory tactics and ended up paying 240 dollars for a couple of shorts and a shirt I gave away.

If I could give no stars, I would. Customer service is so badly done that it leaves you feeling as though you've been taken advantage of. After 4 phone calls of at least 30 minutes each, receiving a return label, then being made to PAY FOR THE RETURN LABEL, item getting lost, still receiving no refund and engaging with an unpleasant, aggressive customer service staff member, I will NEVER make the mistake of giving this company any money in the future. Truly awful.

I’m only giving this review one star because it won’t allow me to proceed without at least one. I will never buy another piece of clothing from this over prized store. Their sizing is way off and inconsistent. Two pairs of the same pant, same tag size yet two completely different fits. And their tops? Who do they have making their clothes? Do they not provide them with rulers? Every dam blouse is oversized in the arm all while having the length of a toddlers blouse. And trying to return their pathetic excuse of clothing, almost impossible.

The customer service is terrible in the Pleasant Prairie Outlet Mall. I was there today for a simple return the cashier and the manager were rude. I totally understand now why people don't show at this location. I will never return to this location.

M Loft is severely overhyped, especially for bridal shopping. We went to select an outfit for my brother's fiancée, but the experience was deeply disappointing. The choices were extremely limited, and despite giving a clear budget upfront, the staff kept pushing items well above our price range to suit their own sales interests.
​By contrast, our experiences at Mahalekshmi Silks and Kalyan Silks were vastly superior. Even though both stores were far busier, their staff were exceptionally attentive, cheerful, and respectful of our budget and preferences. M Loft relies heavily on social media hype, but lacks the basic customer care and inventory depth of established places. Save your time and head elsewhere for wedding shopping.

I ordered online a final sale dress using rewards. What inches was an ugly sweater now dress out of stock and they want me to go to ups to return this ugly sweater I didn’t order for them to give me a refund. Their quality control has gone downhill, they must outsource last order was missing an item. I am done shopping Loft online.

I placed my order using PayPal as the payment method.
During the PayPal checkout process, I was not shown the shipping charges or the final order total before authorizing the payment.
Only after the order was placed and my PayPal account was charged did I realize that shipping charges had been added. Had the shipping charges been clearly disclosed before I authorized the payment, I would not have completed the purchase.
Because the final amount charged was different from what I reasonably expected during checkout, I requested cancellation within minutes of placing the order.
I contacted customer service immediately after placing the order and was informed that my order would be canceled.
I never received a cancellation confirmation. I contacted customer support again via chat, and the representative informed me that the cancellation request had been submitted again and created a case.
Despite my immediate cancellation request and my follow-up through chat, the order was still processed and partially shipped.
I later contacted customer support again to check the status of Case #.
During today's chat, instead of addressing my cancellation request, I was told that an email had been sent explaining why shipping charges were applied. That response did not address the issue I reported. My concern has never been why shipping was charged; my concern is that I requested cancellation immediately because those charges were not disclosed before I authorized the PayPal payment.
This leads me to believe that my previous case was not properly documented or investigated, and that my actual concerns were not addressed.

This experience has been extremely disappointing. I have contacted customer service multiple times, requested cancellation immediately after placing the order, followed up repeatedly, and have had to explain the same issue over and over.

I have been buying Loft's clothes for the past 5 years. Their items are okay if you only need to find something simple. I think they are a step down from Ann Taylor. What I hate is their Customer Service. There is a disconnection between the stores and what the stores call "Customer Service". I have never seen any issues that are resolved. Neither of them claims to know what is going on. Email follow up is basically to "get lost". Don't get me wrong some of the store associates are really nice. They do not know how to help though. They keep telling to call Customer Service who does not know what happened to your return particularly. I have lost money a few times now. Customers are only source of money and that is it for Loft. If they have to do more, forget it. They would follow up with one email and that's it whether issue is resolved or not! Horrible service with okay clothes. I would never buy anything from this store anymore. There are plenty of brands out there.

Customer service is not that great. I tried ordering a couple of clothing items but could not choose PayPal so I decided to get help through chat. Lashon W. was the name of the customer service agent who was zero help. Agent did not offer to order items since the site was having problems. He/she needs to be retrained. Agent told me to follow instructions. Ok but agent didn’t send any instructions and based on all my previous thousands of online purchases I have always chosen my form of payment and voilà item paid for. My simple suggestion is don’t have PayPal as a choice if you can’t choose it. But my biggest pet peeve is the customer service agent. No help whatsoever…poor training could be the culprit. SMH

Customer service is TERRIBLE. No reason a simple fix needs to have me wait 30+ minutes to a whole day to get an answer on switching a return from in-person to mail return.