Antler Homes Avaliações 46

I moved into a new Antler home 2 months ago. Danielle Costin from Customer Care has been a delight to work with. She is very responsive, knowledgable and patient in providing information on the home. She comes across as a dedicated professional who takes customer care seriously.

Bought a house at the Wokingham development. Significant number in our snagging list, which was unexpected from a premium brand developer. HOWEVER, despite working under huge company constraints, customer care staff, Danielle and Alison, have been wonderful. They have been caring and professional. It’s important to distinguish between staff and Antler homes. Care staff good but Antler homes scope for improvement.

Almost a year ago, I bought my first home on the Regal Chase site in Alderholt, Dorset.
The whole experience has been extremely pleasant.
I wasn't sure what to expect moving onto an active site that is being built around me, but Antler homes have ensured that we've had minimal disruption. The site is well cared for and the workers have all been really courteous.
The aftercare has been great. Danielle has been a delight to deal with if I've needed any snags sorting (only ever been minor).
Would highly recommend Antler Homes to anyone looking to buy a new build.

I am in the process of buying my dream home in Alderholt with Antler homes.
Ian Ray has been amazing whilst we have a had a blip in our chain. His helpfulness, knowledge and positivity has been 2nd to none.
We can’t wait for the day we move in.
Thank you so much

I work as a New Homes Sales Advisor for Antler Homes at their development in Alderholt, Dorset, so I see the homes and the build quality every day.

What has stood out to me is the level of finish and attention to detail in the properties. The layouts are well thought out and the homes feel solid, modern, and well built.

In fact, I’ve been so impressed that I’m actually buying one of the homes myself on the same development. That probably says everything about how confident I am in the quality of what Antler Homes are building.

We moved into our new home three months ago and Danielle Costin at Antler has been absolutely fantastic throughout the process. She has consistently supported us with anything that needed fixing or following up, always keeping us updated with clear and timely communication.

Danielle has been professional, approachable, and genuinely helpful, which made a big difference during what can be a stressful settling-in period. We’ve built a really lovely, friendly relationship with her, and it’s reassuring to know we have someone reliable looking after things behind the scenes.

Thank you, Danielle, for all your help and continued support!

I have been very impressed with our Antler appointed customer care manager in particular.
In what I am sure is a very demanding role Danielle Costin has been unfailingly courteous, attentive and professional at all times. A credit to the company.

The work was performed online and required the deposit of significant funds to cover commissions related to negative reviews. I paid a total of $40,000, followed by an additional $15,000 in fees due to a six-month completion period.
After full payment, my account was frozen, on the grounds that their credits had decreased because of the delay.

Purchased a new build home from Antler Homes less than a year ago. We wanted to go with a smaller/more bespoke house builder like Antler rather than a high volume, usual race to bottom  kind of house builder that is coming more and more the norm. 

However ‘high specification homes’ they market themselves as isn’t quite what we feel we invested into.

They were OK at putting the initial same old snags right (as would have been within the retention period of their sub contractors- so not at Antlers own cost)

But anything that is of big ticket cost/effort for them to put right they are not interested.

So yes unfortunately  they appear to churn out the typical race to the bottom rubbish you see more and more these days from the larger nationwide outfits in our opinion.

Joint & taped finish rather than plastered ceilings- quality is amateur at best.
They tell you it’s only classed as a defect if it shows in natural lights (knowing full well if you shine any light on the ceilings…you will not know whether to laugh or cry at the state of it.
(Yes joint & tape can be done to a good standard- but this was just not the case and Antler failed or just didn’t care when in came to their own internal quality control- before it reaches post sale- then who wants their NEW home re-plastered once they just moved all their belongings in.

Air vents below external ground levels ‘thats just how we do it’-seems smart.

Poor drainage to garden/ puddles just sit on garden patios (no fall)
Our garden is flooded- Antler just says take it up with Premier Gurentee (who doesn’t cover gardens) ….pride in customer satisfaction…zero.

Would we buy Antler again- no
Would we recommend an Antler Home- unfortunately not.

Moving into my new Antler home earlier this year has been a genuinely positive experience. From the very beginning, the process was smooth and well-organised, and I’ve been impressed with the quality and finish of the property.
A special mention must go to Sue, the site agent, who has been consistently helpful, professional, and approachable throughout. No matter the question—big or small—Sue has always responded promptly and with care, making the transition into my new home feel supported and stress-free.
I’m delighted to be part of the Antler community and would happily recommend them to anyone looking for a well-built home backed by excellent customer service.

I purchased one of the Antler Homes at kingfisher’s, Ashford Hill. The build quality is very good and the area has the best of all worlds….in the country yet close to towns, airports etc.
The purchase process was excellent with the help from Sue (on site representative) who kept me appraised at every stage and Antler who remained patient during a frustrating sale of my property. The follow up on snags from Leanne has been excellent also.

My experience of buying a home from Antler has been exceptional. This is mainly due to Becky, the Sales Manager.

Her communication has been really clear, managing the process by guiding me through step by step.

Buying a new home can be stressful but Becky has been a pleasure to deal with in helping me to make the right choice for me, and ’m really excited to move to my new home.

The quality of the development and little design and eco touches were also a factor in deciding on this development.

When you close double door to back garden, upstairs room floor shake like HS2 passing through our home!!!
Subcontractors , plumbing firm from Bracknell is terrible that couldn't resolve a simple sink leaking issue on 3 visits. Still waiting! WC seats have bolts made by plastics weaker than my son's lego ( I swear no exaguration)!
Electric work okay no problem other than wrong connection on ethernet sockets at first instance.
Plasterboards, crack all around the house! I guess the house is sinking that no proper foundation work applied!!!!
Windonws and doors, cheap of the cheapest!!! Forgot to put sealent between frames and brick work on some windows!!!

By the way, I have a Civil Engineering degree with 5 years budilding development experience in the past...I am filing a formal complaint...
DO NOT TRUST BLOODY BUILDING SURVEYORS REPORTS AS THEY GIVE PASS TO ANYTHING NOWADAYS!!!

Need anymore review? Since march 25 still waiting to hear from them.

Turstpilot only allowed me 2 days to reply your info request query and I couldn't as people are busy for daily matters more than complaints on developers...
They have ingnored most of the queries we made through our estate managers (vivid) and kept quiet since then...
Now theyr are coming for annual uinspection by the end of Feb 2025. We will see how the Inspection firm will act on our ongoing issues...

Dear Antler,
Please find Case reference: CAS-276601-H9X2Y2 to follow up if you care...

We are interested in buying a house at Antler Homes development in Loxwood.
We have visited the development twice and I have to say we have been most impressed with the quality of building work .
Becky the on site sales executive could not be more helpful, she is so professional and has been great at communicating with us .
Also the on site manager who showed us round the development is extremely knowledgeable and answered all our questions.
A real quality builder who clearly have a great team behind them .

I am so surprised by the rating of this company as the experience we have had has been appalling. We have seen other sites with more reflective poor reviews which I wish I had seen before we bought! I wonder how genuine these reviews are! We moved to one of their homes in Jan 24 and have had so many problems. Our snagging list was well over 60 items and even more found once we moved in. We still have 4 major issues outstanding with their response always blaming other people. If their trades are slow to come back they should find others, we should not have to wait the months we have to get things sorted. Their internal workmanship is poor, it looks good when you are taken in by decor of show homes but the reality is something else, groundwork especially is poor with no top soil in gardens and paving that moved even before we moved in, in our case drainage is another real problem. When things go wrong their trades say one thing to us and another to them to avoid doing any work. I have tried on so many occasions to speak to their CEO but he just ignores my emails and calls. I would think very carefully before you buy one of their homes and definitely if it’s one of the last check the workmanship carefully as in our case our home was rushed to get their money by year end!

We recently purchased a property from Antler Homes and I can confidently say that their after-sales service has been outstanding. Their team has been proactive, responsive, and incredibly helpful in addressing any queries and minor issues that arose.
What truly sets them apart is their commitment to customer satisfaction. Any concerns we had were handled swiftly and professionally, with clear communication throughout. Their team ensured that all snagging issues were resolved efficiently, and they went above and beyond to make sure we were happy with our new home.

We considered new properties in the area but eventually decided on the Antler home in Ockham. We were attracted by this small development in a lovely quiet area. The new homes are built to a high standard and we love the generous sizes of the rooms, high quality bathrooms and kitchen and a good size garden.

The move was quite protracted over several months and we eventually moved in much later than originally planned. We are very happy with our new home. There have been a few "snagging" problems as with all new builds but we have found the support and responses from Danielle and Brennan professional and timely. Where there have been delays from some trades, Danielle has always followed up and most of our initial issues are now resolved. It is reassuring to now that we can contact Danielle for anything that arises over the next two years.

We were very impressed with the "out of hours" response to resolve a problem with the boiler/hot water. We received a prompt call back from the heating engineer who was able to talk us through sorting the problem so hot water back within half hour. Danielle called early the next day to ensure all was working - excellent service.

I moved into Green Oak Park in January this year and whilst the process of selling and buying after 32 years in the same house was pretty stressful! once I had moved in, the service from Antler has been excellent.
Danielle has kept in touch and any snags sorted once the correct person and materials had been sourced.
Paul and Brennan have been very helpful and the whole development has a nice friendly atmosphere.
With a mix of house sizes there is a nice mix of ages living here and am hoping that once the communal areas have been landscaped and matured I can relax and enjoy my new home.
A couple of issues that are probably out of the control of Antler but need mentioning.
1- mobile phone signal is very poor
2. The brochure stated that Green Oak Park was in West Horsley but once post code allocated it is is Ockham. Sat Nav systems also dont always bring visitors and deliveries to Edenwood Close ( the address given - no mention now of Green Oak Park ) I wonder why?

After months of searching and feeling repeatedly disappointed by the amount of work that houses in the area needed doing to them —something just not practical with a young family—I decided to take a look at the Green Oak development in Ockham. I had been quite against new-build developments, but to my surprise, Antler Homes completely changed my perception.

The house itself is solidly built, with spacious rooms and a large garden—qualities I didn’t expect from a new build. I really like the all inclusive approach, not feeling left disappointed to realise that everything you see in the show home is extra - all the carpets, turf, flooring, appliances included and limited the need for further negotiation. From the very first visit, Becky was welcoming, knowledgeable, and never pushy. She genuinely seemed happy that I had found a home I could see myself in.

The reassurance grew when we met with Jay and the builder, who took us through the technical plans in great detail. It was clear from that meeting that the quality and thought behind these homes were a step above, especially compared to other developments in the area. The house felt more luxurious and materials use more premium. We also love the small but meaningful details around the development, like the planned children’s play area within the square and the solar lights on the fencing for added safety.

Communication has been fantastic throughout, and becky went above and beyond—even helping to finalise our deal whilst working from a different site. So far, the process has been seamless, and we can’t wait to get the keys!

If you’re hesitant about new builds like I was, I’d highly recommend looking at Antler Homes. They have really exceeded our expectations so far!

We have always found Becky to be very personable. She has first class customer service skills and always strives to achieve the best possible outcome for her clients. Latterly, we have also found Dylan to be friendly and helpful too.