Anxiety UK Avaliações 

103
O TrustScore é 2.5 de um total de 5

2,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Paid £25 didnt get solid advice , he wasn't even listening to what im saying just grabbing pieces that I said and applying a pre meditated answer , in fact made me think my anxiety is worse than it is... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I think it's great you're profiting over people's suffering. Praying on desperate, vulnerable people to get their money seems like a great business practice. Selling information that is free e... Ver mais

Avaliado com 5 de um total de 5 estrelas

I regularly attend one of the three anxiety support groups which run on Mondays, Tuesdays, and Thursdays. I find them hugely beneficial and a safe space to share what is on your mind. The facilitators... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Really. Let's move past the surface-level anxiety that is often talked about and focus on those who are experiencing real, deeply disabling anxiety that impacts every aspect of their lives. Who is... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de saúde mental

Escrito pela empresa

Anxiety UK was established to promote the relief and rehabilitation of persons living with agoraphobia and associated anxiety disorders, phobias and conditions. Formed in 1970 we have over 50 years’ experience of supporting individuals and organisations. We are a dedicated, friendly and approachable charity that believes that anxiety, stress and anxiety-based depression are treatable and manageable. We offer a range of innovative and high-quality services delivered by professionals; supported by staff and volunteers with personal experience of anxiety, stress, and anxiety-based depression. While we are a charity, we currently receive no public funding from any source and are wholly self-sufficient. and rely on the kindness of fundraisers, donors and the income generated from the provision of our own services to fund the charity. We do provide some free resources, see the link below. We do acknowledge all feedback and do our best to use this to improve our services, we would appreciate kind and compassionate communications. We are a small staff team many of us with personal experience of anxiety and stress related conditions. Anxiety UK delivers a wide range of services including: • Therapy services • Helpline & text support service • Courses & groups • Anxiety research fund • Webinars and podcasts • Anxious Times magazine • Free resources We also operate a popular membership scheme. If you have any queries please do contact us here: services@anxietyuk.org.uk or call 03444 775 774 For administration please email: admin@anxietyuk.org.uk


Informações de contato

2,3

Ruim

O TrustScore é 2.5 de um total de 5

103 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,3

Todas as avaliações

(103)

1 avaliação nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Robbery without any service provided.

I pay yearly membership on 28.12 2022
In a week I am receiving emails about how my membership expires in 20 days. on 27.01.2023

I contact membership-anxiaty.co.uk email is non-existing
BRILLIANT

the server can not find either one domain name
either anxiaty.co.uk or anxiaty.org.uk

makes one wonder, what is this all about?

6 de janeiro de 2023
Avaliação não solicitada
logotipo da Anxiety UK

Resposta da Anxiety UK

Dear Lora I think there may have been an admin error in respect of your renewal date but you are trying to contact a domain that does not exist - you need to email membership@anxietyuk.org.uk please and we can fix this for you.

Avaliado com 5 de um total de 5 estrelas

I volunteered for just over 6 months…

I volunteered for just over 6 months with anxiety UK on their helpline. The support and training we received was excellent and the experience was invaluable! The work they do is so important and they offer a variety of methods for support for those struggling with anxiety. Among the free support which is provided there's a membership which allows you to gain access to lots more for just £40 a year which includes a smaller fee for those on benefits. This also gives you access to reduced cost therapy which is really helpful and again, the cost is based on your household income which makes it even more accessible. Overall, working with anxiety UK was a great experience and I would recommend it to anyone who wants to gain experience working within mental health or if they just want a way to help others.

10 de julho de 2022
Avaliação não solicitada
logotipo da Anxiety UK

Resposta da Anxiety UK

Thank you Liam for your support and kind words, they mean a ,lot to our small staff team and we really value your time as a volunteer with Anxiety UK.

Avaliado com 1 de um total de 5 estrelas

They need to get their act together

They need to get their act together! I paid for a download of 'Fear of Flying' to be told that an automatic email with this would arrive instantly. It hasn't!!! I've spent too much time now "trying" to get it resolved! Its them WHO create ANXIETY, I've never known such chronic service!
I've since been asked to review my already made comments. I stand by what I have said. As soon as I paid the donation requested, I should have received an EMAIL with an ATTACHMENT! When I endeavoured to get some form of help, I was "eventually" told to try looking in my junk emails and then told that it would have been downloaded to my download folder!?*

10 de novembro de 2022
Avaliação não solicitada
logotipo da Anxiety UK

Resposta da Anxiety UK

Dear Jim the free resource was provided for you at the time you made your donation, did you check your downloads folder on your device? A further copy has also now been emailed to you, we hope you would consider amending your review to reflect the good follow up service you have received.
We're a small staff team of seven working hard to support you. Please be kind and compassionate in your communications with us.

Avaliado com 1 de um total de 5 estrelas

All the help seems to rely paying to get it ….

All the help seems to rely on someone suffering from anxiety to pay for help , and it is supposed to be a charity…could not find and email address to contact the “Charity” confidentially…sadly very disappointing

27 de outubro de 2022
Avaliação não solicitada
logotipo da Anxiety UK

Resposta da Anxiety UK

Dear Tony we were sorry to hear you felt this way, our small staff team of seven work extremely hard to support people living with anxiety.

While some of our services are paid for they are heavily discounted for our members while there is also a wide range of resources, booklets and information available on our web site that you can download for free.

You can also find details of how to contact us, including by email, in the footer of every page on the website.

While we are a charity, we receive no public funding from any source and are wholly self-sufficient, relying on the kindness of fundraisers, donors and the income generated from the provision of our own services to fund the charity.

Avaliado com 1 de um total de 5 estrelas

I was referred by a charity after…

I was referred by a charity after contacting them initially struggling with cost of living but was referred through the charity to anxiety UK because of how I was feeling.

I don’t think there was any contact at all with the charity where they didn’t mention their reasonably priced services. Even in the initial assessment the individual conducting it mentioned the reasonably priced mindfulness sessions I could obtain (in the middle of me discussing why I was struggling) subsequently I was sent information following assessment and they outlined what they thought would help and stated they’d go back to the charity who referred me to do a funding spec to see if they could fund me but if not then they would contact me about self funding options.

At this point I withdrew from the process because this ‘charity’ who are supposed to be supportive kept mentioning payment etc and if I’m honest it felt like they didn’t care.

Also if I’m referred by another charity who I’ve contacted for cost of living assistance you’d think they’d have the common sense to know that self funding wouldn’t have happened.

If you want to feel like a walking £ sign then contact anxiety UK.

6 de outubro de 2022
Avaliação não solicitada
logotipo da Anxiety UK

Resposta da Anxiety UK

Dear Sion
Thank you for taking the time to leave a review. We are very concerned to learn of your experience and would ask that you get in touch with us via email so that we can organise a time convenient to yourself, to enable us to understand what has happened here and to try to put things right. We most certainly do not want anyone that uses our service to feel the way that you have been left feeling and will do our best to get this resolved.

Avaliado com 5 de um total de 5 estrelas

Affordable & Accessible therapy, with helpful AnxietyUK team

AnxietyUK has been so helpful to me - I joined to access affordable therapy, though I was worried there might be a long wait list. This was absolutely not the case, and I was assigned a therapist super quickly! They were also super helpful when unfortunately our schedules didn't align, and I was matched with a therapist with availability that matched mine. I really recommend AnxietyUK to everyone- they also have fantastic group resources and I think it's really really helpful, especially if you can't afford private therapy and the wait lists in your area are too long.

22 de setembro de 2022
Avaliação não solicitada
logotipo da Anxiety UK

Resposta da Anxiety UK

Many thanks Soph for your kind words, it means a lot to our small staff team to hear such positive feedback and we're delighted that you are finding the support so helpful.

Avaliado com 5 de um total de 5 estrelas

Anxiety management course

I attended the first session of a course focusing on anxiety management and I found this to be very accessible and clear with useful resources and tools provided.

13 de setembro de 2022
Avaliação não solicitada
logotipo da Anxiety UK

Resposta da Anxiety UK

Hi Jennifer many thanks for your kind words and feedback, it means a lot to our small staff team to hear how our services are making a difference.

Avaliado com 5 de um total de 5 estrelas

Fantastic resource and the UK is lucky…

Fantastic resource and the UK is lucky to have such a wonderful charity which helps so many people. I've been a member for two years and have access the weekly sessions as well as CBT. My CBT therapist has made a significant impact on my life and how I deal with things! I am grateful that such an organisation exists. I've also signed up my husband who is new to Anxiety. Thank you!!!

19 de agosto de 2022
Avaliação não solicitada
logotipo da Anxiety UK

Resposta da Anxiety UK

Thank you Holly your kind words mean a lot to our hard working but small team and we are delighted to hear you have had such a positive outcome from using our services.

Avaliado com 5 de um total de 5 estrelas

An organisation I can rely on and who make a difference

The organisation is Highly organised and compassionate in their way of assessment and introduction. I felt welcomed and without judgement.
My therapist is absolutely amazing. An experienced, highly empathic and Genuine individual. I look forward to every session which has made a huge positive impact to my life.

8 de agosto de 2022
Avaliação não solicitada
logotipo da Anxiety UK

Resposta da Anxiety UK

Hi Cornelia many thanks for your feedback and we're delighted to hear you have had such a positive experience. Our small seven -strong staff team will really appreciate your kind words.

Avaliado com 5 de um total de 5 estrelas

Helpful experience

I have had quite a few telephone conversations now with my counsellor and I wanted to let you know that I am very pleased to get her help. My counsellor is very supportive and empathetic.She is very professional at the same time as easy to get on with. Her worksheets on helping me to cope with my anxiety are useful and I use some of the techniques regularly.I have some way to go yet but, hopefully,I will get there.

2 de agosto de 2022
Avaliação não solicitada
logotipo da Anxiety UK

Resposta da Anxiety UK

Thank you Claire, delighted to hear you are getting such good support.

Avaliado com 4 de um total de 5 estrelas

Hoping for continued progress.

Has started off very well.

I had my first session last week. The session went smoothly and was an introductory to the future sessions. It was in my view a good start and it was explained to me what the two components of the sessions would cover & monitoring of progress.

I am pleased I took this step to ask for help.

Hoping for continued progress.

5 de julho de 2022
Avaliação não solicitada
logotipo da Anxiety UK

Resposta da Anxiety UK

Hi Abdulkhaliq, Thank you for the kind review and we are glad to hear your first session was successful. Our small staff team always go the extra mile and appreciate your feedback.

Avaliado com 5 de um total de 5 estrelas

Incredible experience with Anxiety UK

I ran/cycled 200k for Anxiety UK in May 2022. I had contact from the Charity from the moment I decided what I was doing and am still in contact with them now. I’ve never had a charity be so involved and genuinely interested in what I was doing and felt really supported all the way through. They posted on their social media about my event, checked in with me, congratulated me, nominated me for an award and reached out asking me if I’d like to be a part of additional things. It made the challenge even more rewarding for me and I can’t wait to hopefully work with them more in the future. Everyone I had contact with was so incredibly friendly.

24 de junho de 2022
Avaliação não solicitada
logotipo da Anxiety UK

Resposta da Anxiety UK

Hi Jess
Thank you so much for your kind review and support through the 200K. We are always appreciative of such positive feedback.

Avaliado com 5 de um total de 5 estrelas

Webinar about Health Anxiety.

I have attended a webinar about Health Anxiety by Dr Jo Daniels. It was brilliant and extremely compelling!

24 de junho de 2022
Avaliação não solicitada
logotipo da Anxiety UK

Resposta da Anxiety UK

Hi Rita many thanks for your kind review and we were delighted to hear you enjoyed the webinar.

Avaliado com 4 de um total de 5 estrelas

Met other people with similar problems

Was anxious about what to expect. I was able to meet others who have similar problems. Was brave enough to talk and ask questions as well. Will use the site again, but not yet, as I other issues as well and use other sites.

21 de junho de 2022
Avaliação não solicitada
logotipo da Anxiety UK

Resposta da Anxiety UK

Thanks Maria, glad you found the anxiety support group helpful, it's rewarding to our small staff team to hear such positive feedback and know we are helping.

Avaliado com 5 de um total de 5 estrelas

After having a bad time with the NHS…

After having a bad time with the NHS over the past year, I had essentially become housebound and very isolated. Anxiety UK set me up with a therapist very quickly and also has a lot of useful services. So glad to have found them!

16 de junho de 2022
Avaliação não solicitada
logotipo da Anxiety UK

Resposta da Anxiety UK

Hi Mi and thank you for your kind words, our small staff team of only seven work hard to provide the support our members ask for and it's always rewarding for them to hear such positive feedback.

Avaliado com 5 de um total de 5 estrelas

Excellent experience as a student

I signed up to the student membership earlier this year after finally taking the jump to starting therapy. After filling out the referal form I was handed to a MBACP registered therapist who I've been with for the past twelve weeks and have had an excellent experience with.

It's made counselling very affordable to me as a student and I am very greatful for the service that Anxiety UK have provided. Keep up the great work!

8 de junho de 2022
Avaliação não solicitada
logotipo da Anxiety UK

Resposta da Anxiety UK

Hi Alex thanks for your kind words, we're delighted you had such a positive experience and our small staff team of seven love hearing such wonderful feedback.

Avaliado com 5 de um total de 5 estrelas

Amazing experiance

After not being able to access a therpaist through the NHS, I was refered to Anxiety UK which helped to get me set up with a therapist in no time at all. Over the course of the sessions, my therapist Marisa helped me to regain my confidence and improve my outlook, I cannot thank them and her enough.

15 de maio de 2022
Avaliação não solicitada
logotipo da Anxiety UK

Resposta da Anxiety UK

Thank you, you kind words mean a lot to our small staff team and we're delighted to hear you had a positive experience.

Avaliado com 1 de um total de 5 estrelas

Money Extract Charity

Claim to be a charity but the main purpose is to EXTRACT MONEY from the USERS. Got auto renew membership without my consent. Email them they answer that should give them 10 days notice. I never use the service why do I need to pay. Even so I have 30 days return policy. YOU CAUSE PEOPLE ANXIETY not helping!

28 de abril de 2022
Avaliação não solicitada
logotipo da Anxiety UK

Resposta da Anxiety UK

Dear Ethan we were sorry to hear you were unhappy with your membership subscription renewing but we do send a reminder 21 days before the renewal date to allow you time to cancel should you wish to. However, please contact subscriptions@anxietyuk.org.uk and we can review this for you.

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