Apollo Motorhome Holidays - Perth Avaliações 10

A few things to be mindful about if you are planning to rent from Apollo.
Pick-up in Perth at 9-10am is extremelly slow. Allow two hours (that's right, 2 hours) to drive off on your adventure; and completed the online check-in prior, to be "quicker".
Returning the vehicle was fast, no problem.

I booked an Apollo Endeavour, knowing it doesn't have a reverse camera.
But I was handed a Britz van. If you look on Britz's website, they do come with a camera (hurray)... but no, I was handed an old Britz's - likely no longer suitable to Britz. So no camera, old van. It's a big vehicle and of course, I ended up in a small accident reversing the van. But that's a different story.

You must read the T&Cs several times. Print it out and fully understand credit card surcharges. If you decide to pay the Liability Deposit with a credit card, they may charge you a non-refundable credit card surcharge. As of April 2026, Amex = 2.9%; Visa or Mastercard = zero. Well, I also did not know that and was asked to use my card "on file" and ended up paying with my Amex.
In my case the Liability Deposit (bond) charge was $5,145 to my credit card. When I returned the vehicle, I was refunded $5,000. That's $145 of my holiday out to someone else's pocket. So, please use a Visa or MC.

Cleanliness is not their focus either. Plan to stop at the first place possible and give the whole van and utensils a full clean up before you can cook your first meal in the van. Mine was disgusting with oily pans, cutlery and cupboard surfaces.
Finally, mechanically the van's engine light came up during my trip, which resolved by the phone support team. Another different story.

After complaining to senior management, the scripted responses I got were all the same: "we guarantee nothing" and "you should have read the T&Cs". But they resolved my requests in the end.

I chose Apollo thinking they have the biggest network and newer vehicles, but it's not quite like that.

Great experience when we dropped off the motorhome. In and out in 10 mins... picking up not so much. Had to wait an hr when we got there at 9am sharp. Would be beneficial if the motorhomes were ready the day prior since the booking was made 6 months in advance not last minute. With a wide range of fleet available i was shocked that they didnt already have that setup in place.

Friendly staff and the car was in an appropriate condition. We had no issues at all. The pick up took longer than expected but drop off was quick and easy!

We rented an EuroTourer Mercedes van. 93000 km. It was not suitable for rental:
- structural 'creaking' of van body made for noisy trip
- door alarms constantly coming on (due to structural van issue around big side door)
- batteries did not last over night - compromising what we wanted to do with the hire. (The company did rectify this and refund some money at end - thanks.)
- static coming through radio from reversing camera - took 48 hours for person on help line to 'click' to this as problem.

It must be challenging to run a business with depreciating stock, and ensure stock is kept working long enough to make the business viable. But this van either needed to be put out to pasture, or better maintained.

Overall services and vehicle are good enough.

We waited for over 2 hours to receive our van from the original time of pickup which was 9am. Due to the delay we missed planned activities. I asked to speak with the manager, "Mel"at the time of collection to express my frustration. Employees said "she will not speak with you". After asking twice Mel still refused to come and speak with me, claiming that she was busy "doing a van safety check" when she was located the entire time in her office. I knocked on the door after staff had told me where she was. She rudely responded "WHAT DO YOU WANT?", not knowing who I was. I then told her that I wanted to speak with her and she said that she "didnt have time" and i explained id waited 2 hours she said "your not the only one" . I explained that in her role she should be making time to speak to communicate with clients. When I said that I was going to put in a complaint about her, I was encouraged by other staff. When i entered the building one last time she rudely said, "I can speak with you now." This was at the time of our departure from the Perth collection point after waiting for such a long time. I told her I would be putting a complaint in. Her response was "Go for it". Appaling management in that Perth office.

Fantastic camper. Everything we needed was there. Even the dogs . Definitely hiring again.

Camper was in good condition.

The process of collecting the van was very poor. Too many people collecting at the same time, no process to spread people across the day. Just sit over there and wait in the queue. More like attending a cattle auction than someone spending a lot of money with them.
We inspected the van to find one of the side windows was held in by gaffer tape, so obvious that no one could miss it. A branch was sticking out of the roof and over hanging the side and as we could not see the roof top no one could say what had been damaged. This’s was after supposedly being made ready for collection. They had to take the van away and sort out adding to the time we had to wait.
On a positive note the girl who looked after us was excellent and went the extra mile to sort out the issues with the van.