Appello Avaliações 202

Elderly mother left for 4 days with system not working. Despite me being told it would be sorted out within 24 hours.

Why are all the 5 stars from people talking about SBRs and managers of retirement companies? Most of us users don’t even know what you mean and its us paying therefore writing reviews! They’re not paying or making the calls and some of your own staff have even had to write and it still comes out the lowest of all the telecheck providers.
Since swapping from the lovely company I was with, my ‘welfare checks’, if, when and with who they happened started giving me panic attacks, I’ve not had these for over 30 years since I was a teenager. ( I have to add to this that H,C& I and S occ when she rang later are all 5 star people and this doesn’t apply to them)

After 5 months staff still did not know why they were calling me, the paperwork was all over the place ( at the admittance of your own staff who are mostly lovely people) and there is nothing bespoke. You don’t even do welfare checks after 10- it would have been nice to know that rather than be told every night ‘I don’t know what I’m doing but I was given ‘this job’s’.

Last week I had 5 ambulances called because I didn’t pick up the phone for a welfare check-4 of which were not done properly, when I phoned to cancel with Appello i still had ambulances calling me in the early hours just because I didn’t pick up the phone. I stopped sleeping at night through fear of my keyholder being woken or me wasting money on ambulances,

Paradoxically, I accidentally pressed my button last week and then realised 45 mins later that no one had called. I rang to check pendant was working only to find out that the operator was ‘having problems with her headset’. Then pass it to someone else, for goodness sake! I have this service partly because I choke when eating.
I am so relieved that my welfare check’s have gone back to my previous wonderful company ( who have no care managers or staff writing 5* reviews for them) but I am left terrified for my safety as my box is left with this useless good for nothing company. There are some 5 star staff but the management are not fit for purpose they don’t have paperwork, I even had two ambulances called cos they lost my mobile number and even tho my keyholder had got hold of my and said I was ok they wouldn’t stand them down.
Fortunately I recorded myself cancelling ambulances etc on their behalf, and no, I don’t want to talk about it, just writing this is making my pulse race knowing that my life is in your hands. Fortunately I have found a Shortcut to my old provider by giving emergency details back to my old company and only needing to press one button on my mobile if I’m fit and conscious enough to do so ( which may not be the case). Having to find charity funding to get my box and falls detector back to original people

In December, my mother's care alarm started to make regular beeping noises. I contacted Appello to report the issue and have been appalled by the response.

The fault report line seems to be answered by whoever happens to be available, including people with zero call training who don't even work in the correct department.

It further transpires that the alarm has not been functioning at all for a long time. Something that may well have proved fatal if my mother had suffered a fall or accident.

They also fail to comply with GDPR obligations to keep accurate records and contact information.

To make matters worse, these crooks just tried to debit my mother's account for a full year of service in a single payment instead of the agreed monthly installments.

I have telephoned every phone number I could find for your company. No answer on any of them. Told to leave a message. Absolutely appalling. Can you give me the number for your CEO's secretary - or an email address. Otherwise I will have to write a letter to him.

Call to access took 40 minutes to sort out :(

Because they have kept safe in my own home. And always they have help when I am out and about

I feel safe being connected to a system that can help me if I need help
Living alone is scary when you are ill but I always feel I have an allie
Their response time is very good I have no complaints whatsoever of appello

I have worked at Appello for over a year now and i can honestly say that it is such a great company to work for. The transition into the role was so easy and everyone made me feel so welcome. My team are such a dream and management are so supportive.

Appello have been assisting with our Housing Association Digital upgrade and are so helpful , transparent and knowledgeable. They have certainly given us confidence they will deliver exactly what we need for customers living in our Extra Care Scheme

Appello have supported myself and colleague on introducing the Digital Scheme equipment into 2 housing providers. During the journey I have questioned and challenged additional sensors that can be added to the scheme to get the most out of the technology. Appello was great in coming back to me and answering my question and explaining why, how it works and alternatives if my idea wasn't suitable.

Appello answer and act quickly in emergency situations, excellent system and communication.

I have worked with Appello for over 10 years and can honestly say that the service has improved. The staff are friendly and polite they pass over any messages every day. The print outs that we receive each year have also improved, we are no longer having to chase this and double check they have been completed as I have confidence this is completed the first time. The engineers are always friendly, brilliant with residents and take the time to explain the issue thoroughly.

Appello teams have been excellent in supporting us as we embed the system and iron out the teething problems trying to run it on our council IT network.
We love SBR and the easiness in adding, amending and updating the data. The demographic reports are very impressive to pass on to our housing partners and assist with TSA compliance.

Very helpful staff, prompt dealing with issues & resolving problems

Appello have been providing our service with their support for the past 4 years we are expanding there service across our schemes because we are so impressed with the level of communication and professionalism.

My Appello alarm was repeatedly sending false alarms to their call center. I called Appello on numerous occasions and they told me that I must be pulling the emergency cord, even when I was at work.
Eventually a third party company came to fit a new fire alarm and immediately confirmed that there was a glitch in the wiring.
Bottom line: don't have anything to do with these crooks.

No alarm working for my 88 year old mum. So far 3 phone calls over last 6 days to Appello . Customer services said on last 2 occasions that “case has been resolved “ yet had no contact from company and it still not working .Told by customer services today to ring sales team so I tried but from 430pm onwards the phone kept ringing. While I was on phone sent email but so far no response. This is a safeguarding issue. May be this review might make something happen. In meantime looking for other companies.

Made emergency call on the careline system in my flat and waited seven minutes before a response.

Appalling company. Insisted on calling an ambulance even though they were told the property was empty. Woke me in the early hours even though the problem was a low battery. Some helpful call handlers but some useless or rude ones. Still waiting for a supervisor to contact me

Without pulling a cord I was connected to Appello twice on the 28th of July enquiring if I was OK.
This without contacting Appello. Very moving and re-assuring. LOL
September last year I had been on the floor for 7 1/2 hours after total failure of emergency call system. My DM called it "a service second to none" a few days before the event. The Area manager advised me to carry my mobile with me in case I would like to call 999
We are paying for this service!!!
I had been in hospital for 3 month after the fall