Apprentus Avaliações 

782
•
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Apprentus found us a great tutor named Ollie. He was able to understand the difficulties my daughter was experiencing studying maths and really helped her to get the grade she needed on her IGCSE. Th... Ver mais

Avaliado com 1 de um total de 5 estrelas

This platform is a classic bait and switch operation. You only discover that there's a "membership" once you're about to book what you think is one lesson. The only other options are bundles... Ver mais

Avaliado com 4 de um total de 5 estrelas

Explains to me different ways in which to solve the same equations and makes me think before doing calculations. Asks for study material few days beforehand to prepare for the lesson and encouraging e... Ver mais

Avaliado com 5 de um total de 5 estrelas

Apprentus est une plate-forme qui tient ses promesses.En tant que professeur d'arabe je suis ravie de mon expérience. La mise en relation avec les apprenants est simple et efficace, et j'ai pu dévelo... Ver mais

Detalhes da empresa


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

782 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Não respondeu a avaliações negativas

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3,7

Todas as avaliações

(782)

32 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

French language

Apprentus helped me to find the way and the teacher to learn French. I'm really happy to have lessons online each Monday, I found it super useful.

25 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The best online teaching European platform

I have been teaching on Apprentus for years now, and as a European citizen I find this to be the best online platform for a tutor. I have recommend it to many people already and will continue to do so. I just wish it would have more grip over potential student to increase the number of requests.

4 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Trustworthy and efficient


I didn't think about it, but I have indeed been with Apprentus for 6 years. This proves that I feel good with your organization and am always looking forward to new assignments. I find it enriching to be in contact with so many cultures and I myself also learn a lot from my foreign-speaking students. I really value your appreciation, which can only encourage me to keep teaching for as long as possible.

4 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Chère équipe Apprentus

Chère équipe Apprentus,

Je suis ravie d’apprendre que mon travail sur Apprentus est apprécié et je suis heureuse de pouvoir contribuer à l’amélioration de la plateforme.

C’est avec plaisir que je prendrai le temps de partager mon expérience positive sur Trustpilot. J’espère que mon avis pourra aider d’autres professeurs et élèves à découvrir et à profiter pleinement de ce que propose Apprentus.

Merci encore pour votre reconnaissance et pour le travail que vous faites pour nous tous.

Je vous souhaite beaucoup de succès !

Amicalement,
Mariem

25 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Platform with Outstanding Support for Tutors

I am extremely pleased with my experience using Apprentus. The platform is user-friendly, making it easy to create a professional profile and manage teaching schedules. One of the standout features is the excellent support system. Whenever I had questions, the support team responded promptly and efficiently, ensuring that any issues were resolved quickly. I truly appreciate their dedication and assistance. Overall, this platform has been instrumental in helping me reach more students and positively impact their learning journeys."

25 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

Honestly! I'm delighted I started using Apprentus 3 years ago, doing what I love and getting paid to do it while having assistance from this company.
Thank you! :)

22 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

For teachers

For teachers, It is very good and reliable platform to reach the students, and for students it is also perfect to find a teacher you trust. Thanks

4 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great platform for both teachers and students

As a teacher I love working with Apprentus. You can set your own rate which gives you a lot of freedom. Also there is a fair cancellation policy and payment is always prompt. My only criticism would be that the website can be a bit unclear sometimes. For example, I am used to asking my students for a review after they finished the course, but I can't find a link for this to send to them.

21 de agosto de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Très satisfaite d'utiliser Apprentus…

Très satisfaite d'utiliser Apprentus comme plate-forme en tant que professeur dans l'ensemble. En revanche, elle mériterait d'être améliorée sur deux points: afficher les prix que paient l'élève AVEC les prix dégressifs dans les packs de 5 et 10 cours ET la possibilité de joindre une personne d'Apprentus par téléphone. Je suis en effet prise au dépourvu quand les élèves demandent mes tarifs avec des formules de 5-10 leçons et qu'il m'est impossible de leur répondre, car je n'y ai pas accès. Pour le téléphone, c'est IMPORTANT d'avoir un numéro de téléphone clairement indiqué sur le site sur lequel joindre une personne en plus d'un contact mail. Toutes les entreprises ont des numéros de téléphone pour appeler directement et discuter DE VIVE VOIX en cas de nécessité. Ce serait un bon investissement plutôt que d'avoir uniquement un formulaire de contact.

20 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Apprentus is a truly amazing platform…

Apprentus is a truly amazing platform for freelance teachers like me. Clients can find my services easily and book me securely. I am not scared about not getting paid, as Apprentus’ system of payment is secure- even with last minute cancellations of clients.

20 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Motivated Participants and easy to handle

This platform really offers motivated students. As a trainer I really appreciate the easy to handle platform for booking new lessons for payment service as I do not need to discuss course fees and payment options with each participant. I can highly recommend apprentus.

20 de agosto de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

EN TANT QUE PROFESSEUR/ AS A TEACHER

"HELENE LANGUES MONTPELLIER" TEACHER OF FRENCH AS A FOREIGN LANGUAGE anglais, allemand, espagnol. En tant que professeur considéré comme l'un des meilleurs professeurs par certains interlocuteurs ou élèves :
+ plateforme bien organisée,
+ personnel très aimable,
+ règlent régulièrement,
+ service par messagerie très aimable,
- service téléphonique TRES LENT à réagir, d'autant que lorsque l'on a une urgence, ceci peut amener des problèmes...
- service client par messagerie INEGAL, très aimable, quelquefois clair et efficace et dernièrement, un interlocuteur se permettant de faire des remarques par écrit inappropriées. C'est la première fois.
--- A ETUDIER : AU SUJET DES ANNULATIONS, l'élève peut réserver d'un jour pour le lendemain avec, en cas d'annulation, une petite pénalité. MAIS, s'il souhaite prendre un cours quotidien pendant un mois mais qu'il n'y a aucune obligation d'engagement, il peut annuler à tout moment le mois demandé ( ce qui est différent dans les écoles classiques) sans payer au professeur le mois demandé (dans les écoles, on paie avant). Cela vient de m'arriver avec un élève et je précise qu'il était très content de mes cours et très assidu. RESULTAT : si je refuse d'autres élèves, je les perds. Si je parcours 700 km pour revenir donner un cours le surlendemain et que la personne annule (cela m'est arrivé, mon père étant mourant !), je perds mon temps et des moments précieux.
++++ Ceci étant, je suis globalement contente de cette plateforme ,

17 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Misleading Practices and Poor Customer Service

I had a disappointing experience with Apprentus. I initially purchased a package of 10 lessons with the assurance that I could receive a full refund for any unused lessons without any additional conditions. However, when I decided to cancel and request a refund for 9 unused lessons, I was informed of additional conditions that were never disclosed at the time of purchase. This feels like a clear case of misrepresentation.

Moreover, despite several attempts to resolve the issue directly with Apprentus, they refused to honor the original agreement. I even tried to obtain the transcript of our conversations by using the "email transcripts of the chat" feature, but it never worked. When I inquired about it, the representative informed me that this feature is not implemented.

This experience has left me frustrated and disappointed. I expected transparency and integrity from a service like Apprentus, but unfortunately, they did not meet those expectations. I hope they address these issues to improve their customer service and avoid misleading future customers.

7 de agosto de 2024
Avaliação não solicitada
logotipo da Apprentus

Resposta da Apprentus

Dear Kat,

We're truly sorry to hear about the frustration and disappointment you encountered.
We want to clarify that our team promptly addressed your concern by refunding the membership fee and sending a detailed message through our website explaining the situation. It seems there was a misunderstanding regarding our policies, and we apologize if this wasn't clear from the start.

In addition, our team tried to reach out to you personally by phone to discuss the matter, but unfortunately, the number we had for you did not seem to be correct. We made every effort to ensure your concerns were heard and addressed promptly.

Our intention is always to be transparent. We regret that this issue led to your dissatisfaction and are committed to improving our communication to prevent such misunderstandings in the future.

We genuinely care about our customers and their experiences with us. If you have any further concerns, please don't hesitate to reach out. We're here to assist you and hope to have the opportunity to serve you better in the future.

Best regards,

Avaliado com 5 de um total de 5 estrelas

How 45 minutes changed my life on Apprentus

My experience with Apprentus has been very very good. The platform has helped me extend my teaching services to countries I never thought I could reach. Over the past two years, Apprentus has been very supportive in providing me with insights on how to teach my subjects better to international students. This has ultimately made me a great educator. I have met students and parents from many different countries with different social and cultural backgrounds. This has enriched my teaching career. Apprentus is not just a Teacher - student platform, it's home for me.
What makes Apprentus great is that it's very trustworthy. They have a proper payment system where a student pays for the lessons before they are taught. The money is held by Apprentus and only released to a teacher after after the lesson has been taught and confirmation from both ends has been done. This creates trust between the teacher and the student.
As a teacher, I am assured that I will be paid as long as I do the lesson. Before Apprentus, I had some experience whereby I teach and the student and their parents disappear without paying.
All this changed when I subscribed to Apprentus website.
I would encourage more parents and students from all over the world to use Apprentus for all your tutoring or even full time schooling. Apprentus has the best qualified and experienced teachers like myself from all over the world.
I highly recommend Apprentus!!

29 de julho de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Apprentus is a great plateform

Apprentus is a great plateform. They always pay on time. The interface is great and all the system well designed. I am not fond of the cancelation policy (to flexible) but that's the only negative point.

23 de julho de 2024
Avaliação não solicitada

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