Apprentus Avaliações 

782
•
O TrustScore é 3.5 de um total de 5

3,7

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Apprentus found us a great tutor named Ollie. He was able to understand the difficulties my daughter was experiencing studying maths and really helped her to get the grade she needed on her IGCSE. Th... Ver mais

Avaliado com 1 de um total de 5 estrelas

This platform is a classic bait and switch operation. You only discover that there's a "membership" once you're about to book what you think is one lesson. The only other options are bundles... Ver mais

Avaliado com 4 de um total de 5 estrelas

Explains to me different ways in which to solve the same equations and makes me think before doing calculations. Asks for study material few days beforehand to prepare for the lesson and encouraging e... Ver mais

Avaliado com 5 de um total de 5 estrelas

Apprentus est une plate-forme qui tient ses promesses.En tant que professeur d'arabe je suis ravie de mon expérience. La mise en relation avec les apprenants est simple et efficace, et j'ai pu dévelo... Ver mais

Detalhes da empresa


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

782 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(782)

32 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Needless scammy website

Apprentus created a profile for me, adds money onto my lesson price and makes the student pay said extra...

Surely, I should just increase my lesson price?!!!
Why should students pay over my usual and fair lesson price to line the pockets of the owners of this uselss and scammy platform?!

Apprentus is uses hard-working professionals existing businesses to try and skim money, devaluing both the lessons worth by needlessly increasing the price, but also the credibility and reputation of the teacher.

Upon trying to delete this unwanted account, I can't find any way to!

UPDATE:
They did reply with instructions of how to close the account...
In French!

It looks like they're an English based company.
All my details, including all my contact to them has always been in English, even though I'm based in Berlin, Germany.
So, French?

These guys so totally suck.
Account: closed

1 de fevereiro de 2023
Avaliação não solicitada
logotipo da Apprentus

Resposta da Apprentus

Dear,

Wr cannot locate your profile on our platform, we cannot find any data about you on Apprentus.
We do add a commission to the lesson price to cover the costs of running the platform, but this is clearly communicated to both tutors and students.

We are an international company and strive to provide support in multiple languages, but we understand that this can be frustrating so we try to reply to the user according what we think it's the language they speak.

Could you please contact us here: https://www.apprentus.com/help/take_private_lessons
We would like to clarify all the details for you, because accusing us of scam is a serious wrong accusation.

Best regards,

The Apprentus customer service team

Avaliado com 1 de um total de 5 estrelas

De pena

De pena. Queremos que se mejoren las condiciones laborales y tienen a los " Profesores" (porque muchos no tienen ni títulos) en Negro. Hablando con un "profesor", además de dejarnos tirados varias veces y coger a otra chica, nos dijeron que no les hacen contrato.
Es una vergüenza que se potencien estas acciones. Es por lo que hemos decidido apuntar a nuestro hijo a una Academia y la diferencia es mucho mayor. Al menos tenemos horarios claros y un sistema con profesores cualificados.
Además, no hay que olvidar que las academias también son autónomos.
Una vergüenza jugar así con el futuro de nuestros hijos, su educación y las condiciones laborales de cualquier persona¿ nos gustaría estar así al resto? Si la pregunta es No, mejor Cambiemos.

18 de novembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Misleading (NEVER GOT MY REFUND)

I paid for the first 5 lesson under the promise that I wouldnt be charged the subscription fee and that I would get my money back if I dindt like the lessons or if something went wrong.

What they dont mention is that the money will be give back in credits on the platform and that they will deduct the subscription fee for any amount left.

My teacher moved to another country, a last minute decision according to her, and when I tried to get a refund of the remaining balance they refuse to pay the full amount.

BS. This website is a scam, and misleads people.

20 de outubro de 2022
Avaliação não solicitada
logotipo da Apprentus

Resposta da Apprentus

Dear Cleber, we found your information on our data base, and we also found out that you have been refunded both on the lesson you did not have and the sign up fee and you have been contacted to informed you about the refunds done. I invite you to update your review because it's a false claim and serious wrong accusation. I hope all is clear now, we will be looking forward to your reply.

Avaliado com 1 de um total de 5 estrelas

Theft

I gave my first lesson and did not receive any money! It's just theft.

9 de junho de 2022
Avaliação não solicitada
logotipo da Apprentus

Resposta da Apprentus

Dear Maya,

We take payment processing very seriously and we want to assure you that this is not theft. There may have been a delay in processing your payment, however saying it's a theft is a very serious and unfair accusation so could you please provide us with your account details and any relevant information regarding the lesson in question so we can assist you further.

Thank you for bringing this to our attention and we apologize for any frustration caused.

Best regards,

The Apprentus customer service team

Avaliado com 4 de um total de 5 estrelas

Teacher

As a teacher, I chose to work through apprentus for the safety it provides to me when a new student reaches out, and the rules are very clear if you spent the time to actually read them. I am a professional teacher so I know what applies, and I find it fair. I do have a small issue with the messaging, through. The messages take a long time to come, and then I reply immediately but it seems my messages take long too. Meanwhile the student might change their mind or find another teacher, which is really bad for me who does this full time. Also, my profile shows a very slow response to messages, but that's inaccurate. The customer service from apprentus is always good, but also takes a bit of time as well. Overall, I wish that this site expands more and solves these issues and it should be the best experience for both teachers and students.

18 de maio de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor user unfriendly website.

Poor user unfriendly website.

This website does not work as expected, appointments disappear randomly, although they were confirmed minutes ago, rendering in a situation where no one knows (teacher & student) when the next lesson takes place.

Next is the poor navigation in the whole website.
All information of importance should be centered in one location, that's not the case.

Although it looks tempting at first glance, in practice it's a poorly executed platform.

Cheers.

11 de janeiro de 2022
Avaliação não solicitada
logotipo da Apprentus

Resposta da Apprentus

Dear Marc,

We're sorry to hear that you have had a poor experience using our website.
Could you please try to reach us on the platform so we can help you?

Thank you for taking the time to share your experience with us and we hope to earn your trust and satisfaction in the future.

Best regards,

The Apprentus customer service team

Avaliado com 1 de um total de 5 estrelas

No transparency at all!

They asked me if I wanted to teach for them and told me it was "completely free" for teachers. After a long search I found that students have to pay a commission, but they didn't want to tell me how that worked, so they are lying: they take some unknown part of the students money, which is the same as a commission for the teacher. I read here that they also charge a "membership fee" without saying that in advance. If they wanted to be transparent, they could say "We charge 10%, or we charge a monthly fee of..." or something like that, but they have no transparency at all and I absolutely don't like that.

28 de setembro de 2021
Avaliação não solicitada
logotipo da Apprentus

Resposta da Apprentus

Hello Koen,

I am really sorry to read your frustration because there is some kind of misinterpretation of how our system works.
I have sent you a message in your Apprentus inbox to clarify the commission and the membership fee. I am looking forward to your reply so we can solve this misunderstanding together.

Best regards,
Amal
Apprentus support team

Avaliado com 1 de um total de 5 estrelas

What a lousy and expensive experience

What a lousy and expensive experience. Booked a package of 5 piano lessons and faced poor communication from the teacher, starting with incorrect address for the location of the lesson, and surprise cancellation charges when I asked to reschedule a lesson time. On top of this zero support from Apprentus. The teacher can apparently make up their own charges, and no where in the booking process does Apprentus make these charges clear. So I have ended up paying Euro 110 for one very mediocre lesson.

31 de julho de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Is this website genuine?

I used the website for the first time and booked a piano lesson. The teacher never arrived. She has now even deleted her profile page. Not even sure if this is a genuine company.

29 de julho de 2021
Avaliação não solicitada
logotipo da Apprentus

Resposta da Apprentus

Hi Tom, we absolutely are a genuine company. Did you send a message to our customer service team on the platform? They are great and really quick to reply if you have a problem.

Avaliado com 5 de um total de 5 estrelas

Thank you for an amazing experience

I am very happy and feel fortunate to have been given the opportunity to have drawing lessons through your very efficient company by Sahand Saher from Bruxelles.
I am learning so much of technic and at the same time I enjoy the ability to express my personal perspective. Sahand has a unique talent to teach in a pleasant manner, yet very precise and at the highest level. Each lesson is a great elevation for me. I have improved my skills and abilities a great deal and cannot wait for the next lesson to come.

10 de julho de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Je n'ai pas eu mon paiement

Je suis un formateur chez Apprentus depuis trois ans, je déclare que c'est la deuxième fois qu'ils m'ont pas payé pour mes cours a temps la dernière fois ça été avec un retard de deux mois, en m'accusant que j'ai déjà reçue le paiement, même si j'ai envoyé mes relevés bancaires comme justificatif mais jusqu'à maintenant il ya toujours rien environ un mois de retard pour une somme de 250€.
C'est tellement frustrant :( , comme ça je perds vraiment trop d'énergie pour rien.

22 de junho de 2021
Avaliação não solicitada
logotipo da Apprentus

Resposta da Apprentus

Bonjour Yassine,
Cette réclamation est devenue récurrente, à chaque fois nous vous avons expliqué que votre paiement a déjà été fait, et nous vous avons envoyé les preuves (les ordres de paiements).
Soyez-en sûr qu'Apprentus procède au paiement chaque lundi, mercredi et vendredi de manière à ne rater aucun paiement !
Prière vérifier votre compte à nouveau, nous restons à votre disponibilité en cas de besoin.

Avaliado com 1 de um total de 5 estrelas

Kindergarten

Just really bad..instead of just saying they don't have time the teacher(teacher?)can't make it.... passed the contact to another, who is interested but late than she passed to another than another... The same story.. without any real intention of giving any lessons.... I saw it immediately but I wanted to see for how long will they persist and they wont stop, like a small children

28 de maio de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Hallo universe,

Hallo universe,
enkele dagen geleden stelde ik mijn probleem voor aan een desbetreffende potentiële leraar, het gaat hier over digitale muziekproduktie,maar ik zit nog steeds te wachten op een antwoord, indien de boodschap is aangekomen kan ik enkel een "0" als appreciatie aan Apprentus geven
en anders is het een abuis dat niet juist was!
Het gaat over een leraar woonachtig in Adinkerke,

Robby Buvens

17 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very happy with my experience with…

Very happy with my experience with Apprentus. Having had poor service from another provider, it was a pleasant relief to deal with a more honest and transparent company. The website was slightly confusing, but the charges are reasonable.

25 de março de 2021

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais