ARC-LED Avaliações 

44
•
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I dealt with Rich J who was more than helpful! I explained the situation and tight deadline and he organised payment and delivery and kept me updated including confirming he had checked the order an... Ver mais

Avaliado com 1 de um total de 5 estrelas

I received the wrong product. I had already booked an electrician, so I asked for a quick replacement, but it took almost two weeks despite the correct item being in stock. As a result, I had to bring... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Always had great experiences with Arc-Led. We’ve spent several thousand pounds over the past couple of months on high end projects and as always, the service has been flawless. Any problems that ha... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very impressed so far with Arc, Adam has been so helpful with the design for some tricky step lighting we have too install. He provided multiple solutions and quotations for us until we finally placed... Ver mais

A empresa respondeu

Detalhes da empresa

Informação fornecida por fontes externas variadas

Welcome to ARC-LED! With our bespoke design and production service – we offer an extensive range of LED Tape, Profile and accessories to suit any application.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

44 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(44)

15 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Products and support was outstanding

Products and support was outstanding. They welcomed an impromptu visit to the showroom to discuss some ideas - came away with some samples, and went back to place the order for the whole property :)

21 de dezembro de 2023
Avaliação não solicitada
logotipo da ARC-LED

Resposta da ARC-LED

Thank you for your fantastic feedback! We're so pleased to hear that you had a great experience with both our products and support. It’s always a pleasure to welcome visitors to our showroom and help bring their ideas to life.

We’re delighted that you found the right solutions for your property and truly appreciate your order. If you ever need further assistance, we’re always here to help. Enjoy your new lighting setup!

Avaliado com 5 de um total de 5 estrelas

Great company to work with

Hayley has assisted me on a few projects so far, would definitely recommend

15 de dezembro de 2023
Avaliação não solicitada
logotipo da ARC-LED

Resposta da ARC-LED

Thank you for your feedback! We're delighted to hear that Hayley has been such a great help on your projects. We truly appreciate your recommendation and look forward to supporting you again in the future.

Avaliado com 5 de um total de 5 estrelas

Hayley and team were great

Hayley and team were great. Excellent knowledge and advice. Swift response, going the extra mile to ensure products supplied at the right time. Thanks!

7 de dezembro de 2023
Avaliação não solicitada
logotipo da ARC-LED

Resposta da ARC-LED

Thank you for your kind words! We're thrilled to hear that Hayley and the team provided you with excellent service and expert advice. Ensuring timely deliveries and going the extra mile for our customers is what we strive for, so it's great to know we met your expectations.

Avaliado com 5 de um total de 5 estrelas

Very impressed so far with Arc

Very impressed so far with Arc, Adam has been so helpful with the design for some tricky step lighting we have too install. He provided multiple solutions and quotations for us until we finally placed the order. Nothing was too much trouble and we were very impressed with his knowledge of all the products available. Would definitely recommend.

1 de dezembro de 2023
Avaliação não solicitada
logotipo da ARC-LED

Resposta da ARC-LED

Thank you for your wonderful feedback! We're so pleased to hear that you've had a great experience with Arc-LED and that Adam was able to assist you with your step lighting design. Providing tailored solutions and expert advice is what we aim for, and it’s fantastic to know Adam went above and beyond to help.

We truly appreciate your recommendation and look forward to supporting you with future projects.

Avaliado com 5 de um total de 5 estrelas

Very happy with Arc-Led

Very happy with Arc-Led, particularly Adam, who helped bring my project into reality. My go-to place from here on.
Highly recommended. A sincere thank you.

22 de novembro de 2023
Avaliação não solicitada
logotipo da ARC-LED

Resposta da ARC-LED

Thank you for your fantastic feedback! We're delighted to hear that Adam was able to help bring your project to life. It means a lot to us that Arc-LED is now your go-to place for lighting solutions!

Avaliado com 4 de um total de 5 estrelas

Excellent customer care.

Had manufacturing problems with their newest range of neon lights that I ordered. Eventually ordered a different neon light but the customer care was excellent. They took back the faulty lights quickly. Highly recommend.

25 de novembro de 2023
Avaliação não solicitada
logotipo da ARC-LED

Resposta da ARC-LED

Thank you for your honest feedback! We're sorry to hear about the manufacturing issues with the initial neon lights, but we’re glad our customer care team was able to resolve things quickly for you. Ensuring a smooth and hassle-free experience is our priority, and we truly appreciate your patience and understanding.

Avaliado com 5 de um total de 5 estrelas

Really nice people to deal with

Really nice people to deal with, professional and knowledgeable and great product range, thank you.

22 de novembro de 2023
Avaliação não solicitada
logotipo da ARC-LED

Resposta da ARC-LED

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us and appreciate your recognition of our professionalism and product range.

Avaliado com 5 de um total de 5 estrelas

Great Service and Products.

Great Products, Great Service and very Reliable. Highly reccomended.

1 de novembro de 2023
Avaliação não solicitada
logotipo da ARC-LED

Resposta da ARC-LED

Thank you so much for your wonderful feedback! We're thrilled to hear that you’re happy with our products, service, and reliability. Your recommendation means a lot to us.

Avaliado com 5 de um total de 5 estrelas

Friendly

Friendly, professional advice from Hayley. After being let down by an electrician Hayley helped me purchase just what I needed.

6 de novembro de 2023
Avaliação não solicitada
logotipo da ARC-LED

Resposta da ARC-LED

Thank you for your review and comments. Hayley will be notified of your feedback and will be pleased to hear she was able to assist you in a difficult situation. Arc LED.

Avaliado com 5 de um total de 5 estrelas

I have used ARC LED for some time now…

I have used ARC LED for some time now an the quality of there products, competitive pricing and customer service is great. I would highly recommend using them.

17 de novembro de 2023
Avaliação não solicitada
logotipo da ARC-LED

Resposta da ARC-LED

Thank you for your feedback. We have notified the team and look forward to collaborating on future projects. Thanks again, Arc LED!

Avaliado com 5 de um total de 5 estrelas

We manufacture trailers and use Arc LED…

We manufacture trailers and use Arc LED for all our builds. Danny and the team have always been very helpful and fast to come back with quotes and advise. We can highly recommend them and we will continue to use them for a long time to come.

17 de novembro de 2023
Avaliação não solicitada
logotipo da ARC-LED

Resposta da ARC-LED

Thank you for your review! We are pleased to hear that Danny and the team were able to assist you quickly with your LED projects. We appreciate your repeat business and look forward to continued collaboration in the years to come.

Avaliado com 5 de um total de 5 estrelas

5* service and products

Have been using ARC LED for over 3 years now, always received a 5* service with top quality products. If there's ever been an issue it's always been rectified promptly. Would highly recommend to anyone.

16 de novembro de 2023
Avaliação não solicitada
logotipo da ARC-LED

Resposta da ARC-LED

Hi John, thank you so much for your kind feedback. We love working with you on your LED projects and look forward to more business in the future. Speak soon, Arc LED!

Avaliado com 5 de um total de 5 estrelas

Quality products with great service.

We use ARC Led for nearly 99% of our projects. Orders are placed and arrives the next day. Out of all our electrical suppliers arc led are the best at customer service. Quality products and very good prices. I can’t recommend these guys enough. We use 100s of meters of tape with hardly any failure rate. Thanks guys for all your help as always

7 de novembro de 2023
Avaliação não solicitada
logotipo da ARC-LED

Resposta da ARC-LED

Thanks for your kind feedback, Hanif! Always a pleasure working together. Appreciate your loyal business over the years and hopefully many more! Speak soon, Arc LED.

Avaliado com 5 de um total de 5 estrelas

arc led are brilliant …

apon reading some of these negative reviews I would like to say I have spent a lot with over the 5+ years and I have never had a issue that has not been resolved or I have not been satisfied with
Danny and Ben are great help and always give me a brilliant experience
When it comes to led I wouldn’t go anywhere els

11 de outubro de 2023
Avaliação não solicitada
logotipo da ARC-LED

Resposta da ARC-LED

Thanks so much for your kind review, Axel. We always enjoy speaking with you and supplying lighting for your projects. Speak soon! Thank you, Arc LED

Avaliado com 5 de um total de 5 estrelas

Knowledgeable, helpful and pleasant to deal with

I am a DIYer and well over retirement age, so knew very little about LED strips, drivers, dimmers etc. I found ArcLED's website informative and placed my first order with them 18 months ago. Despite my lack of knowledge, Tom and Ben were extremely helpful and my project was successful. Again, very recently, I completed a second project. Hayley was similarly helpful in resolving my problems along the way. And again, the project was successful. So, thank you all at ArcLED!

16 de novembro de 2023
Avaliação não solicitada
logotipo da ARC-LED

Resposta da ARC-LED

Hi Robin, thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you have been satisfied with the service provided by all colleagues you have spoken with during your orders. We are glad that your projects have been successful and we hope to continue providing you with great service. Thank you for choosing Arc LED.

Avaliado com 5 de um total de 5 estrelas

Have used ARC Led for quite some time…

Have used ARC Led for quite some time now. Couldn’t be more helpful from start to finish on any project i ask them to quote/supply equipment for. Highly recommended!

16 de novembro de 2023
Avaliação não solicitada
logotipo da ARC-LED

Resposta da ARC-LED

Hi Ben, thank you for your review. We always enjoy speaking with you and discussing your upcoming LED project. We look forward to seeing the one you placed with us yesterday completed. Speak soon, Arc LED!

Avaliado com 5 de um total de 5 estrelas

I have been using arc-led for all my…

I have been using arc-led for all my projects since I set up my own company 4 years ago. The technical help is fantastic and all the staff know what they are talking about.
I have had very few issues with equipment supplied by arc and some issues are to be expected with the volume of product these guys ship out.
I’m very happy with the products and services provided buy these guys. Top work as always.

16 de novembro de 2023
Avaliação não solicitada
logotipo da ARC-LED

Resposta da ARC-LED

Hi Chris, Thank you for taking the time to leave us a kind review. We are delighted to hear that you have been enjoying our LED supplies for the past four years and we look forward to continuing our partnership for many years to come.

While we do handle huge volumes of orders, sometimes things can go wrong. However, we are glad that we were able to efficiently resolve any problems you experienced.

Looking forward to the next project!
Arc LED

Avaliado com 5 de um total de 5 estrelas

Highly recommend Arc LED!

I am hugely surprised at the bad reviews here, we have used Arc LED for our profile, LED strip and Neon flex for many years now, and I would not go anywhere else.
The customer service we receive is always reliable and fantastic, especially from Ben. I always know he will do his utmost to make sure we get the items we need as quickly as possible. Any mistakes (which are very few considering how many orders we place) are always rectified immediately with no hassle or disagreement. The products are all extremely well made, and we haven't had any issues with failures. They are always happy to advise, and provide exactly what you need, even Neon Flex cut and soldered to the exact mm you require.
I would hate for this company to be judged by a few bad reviews, when they are such a valuable and appreciated supplier for us.

16 de novembro de 2023
Avaliação não solicitada
logotipo da ARC-LED

Resposta da ARC-LED

I greatly appreciate your kind review! It has been a wonderful experience working with you and your colleagues throughout the years, and we have successfully built a strong business relationship over time. We always enjoy speaking with you and finding the best possible solutions for your upcoming LED projects. Once again, thank you for choosing Arc LED.

Avaliado com 5 de um total de 5 estrelas

Always had great experiences with…

Always had great experiences with Arc-Led. We’ve spent several thousand pounds over the past couple of months on high end projects and as always, the service has been flawless.
Any problems that have occurred have been rectified straight away.
Can’t see how people as getting such a bad experience when we’ve had the exact opposite. I wouldn’t use anyone else 👌

1 de novembro de 2023
Avaliação não solicitada
logotipo da ARC-LED

Resposta da ARC-LED

Thank you, Sean, for your kind feedback! It's always a pleasure working together on projects. I'm glad to hear that any issues have been efficiently rectified. Looking forward to the next one!

Avaliado com 1 de um total de 5 estrelas

What an horrible experience

What an horrible experience. All nice when you're buying, but if something goes wrong, they'll find all the excuses in the world not to replace or refund. They'll try to fool you with excuses that do not make sense or too technical for you to understand. E.g tape is not straight, in a led profile, what?! the tape is for example like 12mm and the profile is 15mm (just an example) why cant you go off a mm or or 2 for every meter, does not make sense to why the LED ‘s are not working. Plus it was stated that the chips were falling off their welds but they had nothing relevant to say but the strips were a little out of line which should not affect the LED’s at all. What horrible people, spent so much money with them and the customer service they give, they do not care, you cannot even reason with them. Well guys keep this up and it'll catch up to you.

10 de agosto de 2023
Avaliação não solicitada

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