I dealt with Rich J who was more than helpful! I explained the situation and tight deadline and he organised payment and delivery and kept me updated including confirming he had checked the order an... Ver mais
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Veja o que dizem as avaliações
I received the wrong product. I had already booked an electrician, so I asked for a quick replacement, but it took almost two weeks despite the correct item being in stock. As a result, I had to bring... Ver mais
A empresa respondeu
Always had great experiences with Arc-Led. We’ve spent several thousand pounds over the past couple of months on high end projects and as always, the service has been flawless. Any problems that ha... Ver mais
A empresa respondeu
Very impressed so far with Arc, Adam has been so helpful with the design for some tricky step lighting we have too install. He provided multiple solutions and quotations for us until we finally placed... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Welcome to ARC-LED! With our bespoke design and production service – we offer an extensive range of LED Tape, Profile and accessories to suit any application.
Informações de contato
Reino Unido
- www.arc-led.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Products and support was outstanding
Products and support was outstanding. They welcomed an impromptu visit to the showroom to discuss some ideas - came away with some samples, and went back to place the order for the whole property :)

Resposta da ARC-LED
Great company to work with
Hayley has assisted me on a few projects so far, would definitely recommend

Resposta da ARC-LED
Hayley and team were great
Hayley and team were great. Excellent knowledge and advice. Swift response, going the extra mile to ensure products supplied at the right time. Thanks!

Resposta da ARC-LED
Very impressed so far with Arc
Very impressed so far with Arc, Adam has been so helpful with the design for some tricky step lighting we have too install. He provided multiple solutions and quotations for us until we finally placed the order. Nothing was too much trouble and we were very impressed with his knowledge of all the products available. Would definitely recommend.

Resposta da ARC-LED
Very happy with Arc-Led
Very happy with Arc-Led, particularly Adam, who helped bring my project into reality. My go-to place from here on.
Highly recommended. A sincere thank you.

Resposta da ARC-LED
Excellent customer care.
Had manufacturing problems with their newest range of neon lights that I ordered. Eventually ordered a different neon light but the customer care was excellent. They took back the faulty lights quickly. Highly recommend.

Resposta da ARC-LED
Really nice people to deal with
Really nice people to deal with, professional and knowledgeable and great product range, thank you.

Resposta da ARC-LED
Great Service and Products.
Great Products, Great Service and very Reliable. Highly reccomended.

Resposta da ARC-LED
Friendly
Friendly, professional advice from Hayley. After being let down by an electrician Hayley helped me purchase just what I needed.

Resposta da ARC-LED
I have used ARC LED for some time now…
I have used ARC LED for some time now an the quality of there products, competitive pricing and customer service is great. I would highly recommend using them.

Resposta da ARC-LED
We manufacture trailers and use Arc LED…
We manufacture trailers and use Arc LED for all our builds. Danny and the team have always been very helpful and fast to come back with quotes and advise. We can highly recommend them and we will continue to use them for a long time to come.

Resposta da ARC-LED
5* service and products
Have been using ARC LED for over 3 years now, always received a 5* service with top quality products. If there's ever been an issue it's always been rectified promptly. Would highly recommend to anyone.

Resposta da ARC-LED
Quality products with great service.
We use ARC Led for nearly 99% of our projects. Orders are placed and arrives the next day. Out of all our electrical suppliers arc led are the best at customer service. Quality products and very good prices. I can’t recommend these guys enough. We use 100s of meters of tape with hardly any failure rate. Thanks guys for all your help as always

Resposta da ARC-LED
arc led are brilliant …
apon reading some of these negative reviews I would like to say I have spent a lot with over the 5+ years and I have never had a issue that has not been resolved or I have not been satisfied with
Danny and Ben are great help and always give me a brilliant experience
When it comes to led I wouldn’t go anywhere els

Resposta da ARC-LED
Knowledgeable, helpful and pleasant to deal with
I am a DIYer and well over retirement age, so knew very little about LED strips, drivers, dimmers etc. I found ArcLED's website informative and placed my first order with them 18 months ago. Despite my lack of knowledge, Tom and Ben were extremely helpful and my project was successful. Again, very recently, I completed a second project. Hayley was similarly helpful in resolving my problems along the way. And again, the project was successful. So, thank you all at ArcLED!

Resposta da ARC-LED
Have used ARC Led for quite some time…
Have used ARC Led for quite some time now. Couldn’t be more helpful from start to finish on any project i ask them to quote/supply equipment for. Highly recommended!

Resposta da ARC-LED
I have been using arc-led for all my…
I have been using arc-led for all my projects since I set up my own company 4 years ago. The technical help is fantastic and all the staff know what they are talking about.
I have had very few issues with equipment supplied by arc and some issues are to be expected with the volume of product these guys ship out.
I’m very happy with the products and services provided buy these guys. Top work as always.

Resposta da ARC-LED
Highly recommend Arc LED!
I am hugely surprised at the bad reviews here, we have used Arc LED for our profile, LED strip and Neon flex for many years now, and I would not go anywhere else.
The customer service we receive is always reliable and fantastic, especially from Ben. I always know he will do his utmost to make sure we get the items we need as quickly as possible. Any mistakes (which are very few considering how many orders we place) are always rectified immediately with no hassle or disagreement. The products are all extremely well made, and we haven't had any issues with failures. They are always happy to advise, and provide exactly what you need, even Neon Flex cut and soldered to the exact mm you require.
I would hate for this company to be judged by a few bad reviews, when they are such a valuable and appreciated supplier for us.

Resposta da ARC-LED
Always had great experiences with…
Always had great experiences with Arc-Led. We’ve spent several thousand pounds over the past couple of months on high end projects and as always, the service has been flawless.
Any problems that have occurred have been rectified straight away.
Can’t see how people as getting such a bad experience when we’ve had the exact opposite. I wouldn’t use anyone else 👌

Resposta da ARC-LED
What an horrible experience
What an horrible experience. All nice when you're buying, but if something goes wrong, they'll find all the excuses in the world not to replace or refund. They'll try to fool you with excuses that do not make sense or too technical for you to understand. E.g tape is not straight, in a led profile, what?! the tape is for example like 12mm and the profile is 15mm (just an example) why cant you go off a mm or or 2 for every meter, does not make sense to why the LED ‘s are not working. Plus it was stated that the chips were falling off their welds but they had nothing relevant to say but the strips were a little out of line which should not affect the LED’s at all. What horrible people, spent so much money with them and the customer service they give, they do not care, you cannot even reason with them. Well guys keep this up and it'll catch up to you.
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