Superb communication and care are the primary reasons for the 5 stars. This was after ordering a wrong part initially by mistake and then being helped to source the right one. Delivery fast and reliab... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
They have a very responsive customer service. I ordered a handwash that has at some point been updated, but kept the same model number. They had the old picture on their website. I emailed them as so... Ver mais
A empresa respondeu
Fast and efficient delivery of a suitable replacement part at a very reasonable price. What’s not to like. I will certainly look to Arcanu as my first port of call for my future plumbing needs.
A empresa respondeu
Arcanu supplied me with thermostat two years ago. Last week I sent an email informing them it had stopped working which prompted an extremely quick response and I received a new thermostat the next mo... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Arcanu is the one-stop solution for all your plumbing, heating and home improvement needs! Whether you're facing chilly winter nights or dreaming of transforming your living space. We specialise in supplying heating & plumbing parts such as immersion heaters, expansion vessels, multiblocs, and thermostats. We also offer a range of electrical fittings, sockets & switches. Arcanu supply a series of fires and stoves as well as cylinders, showers and water heaters.
Informações de contato
Athal Group - Unit A, 82 James Carter Road, IP28 7DE, Mildenhall, Reino Unido
- support@arcanu.com
- www.arcanu.com
4,8
Excelente
85 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Competitive prices, prompt despatch & delivery.
Excellent, easy online ordering, keen price (better than Amazon), prompt despatch and delivery, ordered Sunday, received Tuesday.
Would certainly use these suppliers again.
10 de novembro de 2025
Resposta da Arcanu
Thank you for the fab review! We appreciate you taking the time to share your experience. We’re glad to hear that you found the ordering process easy to navigate, the pricing competitive, and the delivery quick. It’s great to know your experience was a good one, and we appreciate you choosing to shop with us.
Resposta da Arcanu
Thank you for sharing such a positive review. We are delighted to hear that the product and delivery experience met your expectations. Ensuring our customers are fully satisfied is a top priority for us, and feedback like yours reaffirms that we are meeting that standard. We truly appreciate your support and are pleased to know you had a great experience.
Ordered an expansion tank Friday…
Ordered an expansion tank Friday morning and got it Saturday just after 12. Excellent service. In my recent experiences of delivery firms using DPD was a big plus
7 de novembro de 2025
Resposta da Arcanu
Thank you for your wonderful review! We’re so pleased to hear that your order arrived promptly and that you were happy with the service you received. We always aim to provide a smooth and efficient delivery experience, and DPD are a valued partner in helping us achieve this!
Resposta da Arcanu
Thanks for the great feedback! We are thrilled to hear your experience from placing your order to delivery was seamless. Providing excellent service is what we strive for every day, and we’re delighted to know we met your expectations.
Resposta da Arcanu
Thank you for the great review! We're thrilled to know that our team were able to provide the support you needed. Providing excellent customer service is always our top priority, and we're pleased to know we met your expectations!
Good price and delivery
28 de outubro de 2025
Resposta da Arcanu
Thanks for the great review! We are so glad to hear that you were happy with our competitive prices and quick delivery! We hope to welcome you back in the future for any plumbing and heating needs.
Resposta da Arcanu
Thank you for the great review! We are glad your experience from ordering to delivery has met your expectations!
Product as described
Product as described, super fast delivery, well packaged*****
6 de outubro de 2025
Resposta da Arcanu
Thanks for the positive review! Our team is committed to delivering an exceptional customer experience. We are glad to hear that this is recognised and appreciated!
Great item at great price
Great item at great price. Very fast delivery by DPD meant that the new tank was delivered and installed within 3 working days of the old one failing.
22 de outubro de 2025
Resposta da Arcanu
Thanks for the great review! We are committed to ensuring customer satisfaction, so we’re glad to hear that DPD delivered on time and that the product is working as expected!
11 inch immersion heater thermostst
Great 11 incher, insertion was smooth and easy, customer was well pleased
16 de outubro de 2025
Resposta da Arcanu
Thanks for leaving great feedback! We're pleased to hear that the immersion heater you ordered has met all requirements. Providing reliable and high-quality products is what we strive for. If you ever need any further assistance, feel free to contact us
Resposta da Arcanu
Thank you for your sincere review. We always try to be as transparent as possible with our customers, so it's great to hear that this is being recognised and appreciated. Please feel free to contact us for any future plumbing and heating needs!
Resposta da Arcanu
Thank you for taking time to share feedback with us. We're glad to hear that the service received met your expectations as customer satisfaction is very important to us. We look forward to welcoming you back in the future for any plumbing and heating needs!
Superb communication and care are the…
Superb communication and care are the primary reasons for the 5 stars. This was after ordering a wrong part initially by mistake and then being helped to source the right one. Delivery fast and reliable. Would definitely use them again.
14 de outubro de 2025
Avaliação não solicitada
Resposta da Arcanu
Thank you for your kind words! Our customers are always our top priority, so it’s great to hear that our team was able to help you find exactly what you needed.
Fast and efficient service …
Fast and efficient delivery of a suitable replacement part at a very reasonable price. What’s not to like. I will certainly look to Arcanu as my first port of call for my future plumbing needs.
10 de setembro de 2025
Resposta da Arcanu
Thanks for the great review! Ensuring customer satisfaction is our top priority, and we're glad to hear that our services met all your expectations In the future, if you're ever looking for specific products or bulk purchases, please reach out and we'd be more than happy to assist!
Reliable and efficient service and…
Reliable and efficient service and pleased with the product
12 de setembro de 2025
Resposta da Arcanu
Thank you for your kind words! We’re pleased you’re happy with both our service and product.
Fantastic value and very prompt…
Fantastic value and very prompt delivery.
Also part was of high quality
8 de setembro de 2025
Resposta da Arcanu
Thank you for your review. We're glad to hear you were happy with the quality of our service and the product!
Resposta da Arcanu
Thanks for the great review! We're glad to hear the service received met expectations. We look forward to welcoming you again in the future!
Resposta da Arcanu
Thank you for your feedback! We're pleased to hear you were happy with the price and speedy delivery. We hope to see you back again in the future!
Resposta da Arcanu
Thank you for the great review! We're glad you're happy with our good prices & delivery!
Fantastic communication by email
Fantastic communication by email and prompt responses. I attached a photo of the part I required and they sorted a replacement quickly.
21 de agosto de 2025
Avaliação não solicitada
Resposta da Arcanu
Thank you for such a positive review, we're glad we could provide such a quick and helpful service!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.