Excellent prompt service and communication. Tina Thackray was very courteous and capable. She answered me straight and completely the first time I asked her a question. An admirable professional and a... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The issue i needed advice with was clear and detailed imformation was given to me. I cannot remember the name of the person i spoke to great customer service she was. I would recomment anyone to th... Ver mais
A empresa respondeu
I was very anxious & I called to follow up the submission of my claim, as I had a very tight deadline. Lyn was very reassuring & took the time to explain the whole process. She made me feel so much... Ver mais
A empresa respondeu
Contacted them under a works policy. Spoke to three different people, completed forms and provided medical documents. Once they had all this they informed me that there are no longer my insurance pr... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Arc Legal Group
Escrito pela empresa
Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets.
With over two decades of industry experience, we are experts in our field and our underwriting knowledge and capacity is supported by our parent company, AmTrust. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
To demonstrate our commitment to offer a consistently high-quality service, we were delighted to achieve double ISO certification in June 2023:
- ISO 9001 certification, the world’s most recognised quality management system standard
- ISO 14001 certification, the international standard for environmental management systems (EMS)
Arc Legal Group is a fully registered Financial Services Qualification System (FSQS) supplier and member of the Hellios community, and a member of the Managing General Agent’s Association (MGAA) network.
Informações de contato
Lodge Lane, CO4 5NE, Langham, Reino Unido
- 0344 770 9000
- customerservice@arclegal.co.uk
- www.arclegal.co.uk
4,1
Muito Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Clear concise information.
21 de agosto de 2026
Resposta da Arc Legal Group
Dear Jane,
Thank you for your wonderful feedback! We are so pleased to hear that the information provided was clear and concise..
Arc Legal Group
Tenant eviction advice
The advisor phoned. Me back quickly and was easy to understand and very helpful
21 de agosto de 2026
Resposta da Arc Legal Group
Hi,
We're so glad to hear our advisor was quick, clear, and helpful! Thank you for sharing your positive experience with us.
Arc Legal Group
Excellent service
21 de agosto de 2026
Resposta da Arc Legal Group
Hi,
Thank you for your wonderful feedback and for taking the time to leave us a review.
Arc Legal Group
After talking to I was advised to fill…
After talking to I was advised to fill out a claims form and sent a link which after completing advised me to call instead, really not helpful
17 de agosto de 2026
Resposta da Arc Legal Group
Dear Customer,
Thank you for sharing your feedback. We sincerely apologise for the confusing experience you encountered with our claims process. We understand how frustrating it must have been to be directed to call after completing a form.
We are unsure of the reason for this but if you would like a claim form sent to you by email please contact us at customerservice@arclegal.co.uk and we will arrange for one to be sent to you.
Kind regards,
Arc Legal Group
Very prompt service with a quick call…
Very prompt service with a quick call back after initial query. Advisor was very helpful and informative.
20 de agosto de 2026
Resposta da Arc Legal Group
Dear Customer,
Thank you for your wonderful feedback. We are delighted to hear that our service was prompt and that our advisor was helpful and informative. We appreciate you sharing your positive experience.
Kind regards,
Arc Legal Group
Very good service
17 de agosto de 2026
Resposta da Arc Legal Group
Dear Sukie,
Thank you for leaving positive feedback. We are please we were able to assist you.
Kind regards
Arc Legal Group
I felt really listened to
I felt really listened to. I received great , immediate, advice and referred onto the correct person swiftly
18 de agosto de 2026
Resposta da Arc Legal Group
Dear Linda,
Thank you for your wonderful feedback. We are delighted to hear that you felt listened to and received immediate advice, and that you were swiftly referred to the correct person.
Kind regards
Arc Legal Group
Feedback
Initial contact filled me with lot's of confidence that you could help me with this serious issue.
I fully accept that 5 days is an average response time but my wife has to potentially walk 3+ miles per day with a medical condition..... just needed help quick.
17 de agosto de 2026
Resposta da Arc Legal Group
Dear Mr Martin,
We appreciate you sharing your initial confidence in our ability to assist. We understand the urgency of your wife's situation and regret that our standard response time did not meet your immediate needs. We are always working to improve our speed and efficiency.
Kind regards,
Arc Legal Group
I am struggling waiting 5 days for an…
I am struggling waiting 5 days for an answer when my employer of 26 years is harassing me whilst on sick note till January 2027, I have paid for legal cover to cover employment disputes and as yet have been left to try and muddle my way through, which is not at all ideal
17 de agosto de 2026
Resposta da Arc Legal Group
Dear Ms Rachel,
We appreciate you sharing your experience and understand your frustration with the delay in receiving a response, especially given the sensitive nature of your employment situation. We are actively reviewing your case to ensure we address your concerns promptly and effectively.
Kind regards,
Arc Legal Group
Resposta da Arc Legal Group
Dear Shacka,
We're happy to hear that everything is going well and that you haven't encountered any issues. We appreciate your positive feedback.
Kind regards,
Arc Legal Group
Needed to get some legal advice
Needed to get some legal advice, which was provided quickly. Communication could not have been better and was able to plan/progress with my claim soon after. Hoping that the rest of my claim goes as smoothly.
18 de agosto de 2026
Resposta da Arc Legal Group
Dear Mr Brown,
We're so glad to hear we could provide quick legal advice and excellent communication. We hope the rest of your claim progresses smoothly, and we're here to support you.
Kind regards,
Arc Legal Group
Very kind and helpful
19 de agosto de 2026
Resposta da Arc Legal Group
Dear Mr Gardner,
We are pleased to hear that you considered our team to be kind and helpful and we appreciate your feedback.
With kind regards,
Arc Legal Group
Would not recommend
Would not recommend. This will impact the insurance company come renewal time. This company has lost S.Wheels money.
Response to Arc the claim handler manager said he wasn't going to put through. Do you have full transparency what my covet actually covered is it decided in the day?
18 de agosto de 2026
Resposta da Arc Legal Group
Dear Lorna,
Thank you for your feedback. We note that our legal advisers informed you that policy coverage would not be able to be determined without submission of a claim form and provided you with the link to the Online Claims System. We will be happy to review the circumstances of your dispute, upon receipt of a completed claim form.
With kind regards,
Arc Legal Group
Resposta da Arc Legal Group
Dear Jasveer,
We are pleased you were satisfied with the customer service you received. Thank you for providing your feedback.
With kind regards,
Arc Legal Group
General advice - disappointed
General advice. No written advice. Don’t make hardly any adjustments for known disabilities.
Took out motorhome policy with legal advice and dispute policy and was surprised to find out it is a general advice line with no specific motoring or dvla and registration experts to call upon.
Very disappointed and feel less confident and less supported after calling them
Thank you for the reply. Note you make no mention of disability adjustments!
18 de agosto de 2026
Avaliação não solicitada
Resposta da Arc Legal Group
Dear Mr Nelson,
We are sorry to hear about your disappointing experience and the lack of specific advice you received. We understand your frustration regarding the general nature of the guidance, however the legal assistance helpline is a telephone-based service providing general legal advice. We are constantly reviewing our resources to better assist our customers.
With kind regards,
Arc Legal Group
Resposta da Arc Legal Group
Dear Jon White,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service helpful and efficient.
Kind Regards,
Arc Legal Group
Didn't seem to know what legal…
Didn't seem to know what legal assistance to give although ditectly passed from my insurers. One phone call professing ignorance then nothing!
30 de julho de 2026
Resposta da Arc Legal Group
Dear Customer,
We are sorry to hear that your experience did not meet your expectations. Our legal helpline is a telephone-based service which aims to provide clear guidance. We note that the legal adviser has agreed to provide you with a claim form to complete in order that our Claims Team can assess the specific circumstances of your claim and advise whether or not your dispute is covered by your legal expenses insurance.
If you have not yet received the claim form, please contact us.
With kind regards,
Arc Legal Group
ARC legal expenses, bad company, poor service
1071/000258
Have home insurance with Allianz. Made a claim for legal expenses. Arc Legal are very slow to respond and are adding more stress on the matter I wanted legal assistance with. Now taking me through the complaints procedure, dragging matter on unnecessarily.
I have wrote numerous emails to them. They are blaming their law firm, and diverting the issue. Very bad company . I am very worried now that they have compromised my issue and I will suffer a bigger loss as a result of their actions.
Very slow to respond, refused my claim for a reason which is not fair. They are deliberately longing out the complaint so they do not have to provide their services Appalling service!
10 de agosto de 2026
Avaliação não solicitada
Resposta da Arc Legal Group
Dear Customer,
We understand how frustrating and worrying it must be to feel that your issue has been compromised and that the process is being prolonged unnecessarily. We are committed to reviewing your concerns thoroughly and we have formally acknowledged your complaint which will now be investigated by our Customer Relations Team.
With kind regards,
Arc Legal Group
Resposta da Arc Legal Group
Dear Bharat,
Thank you for your review, we appreciate you taking the time to provide feedback.
Arc Legal Group
AP's review for Arc Legal
My honest personal experience with the Arc Legal is not satisfactory. They did not progressed my claim with the Interparcel Ltd. courier company to get me minimum amount which I was entitle for compensation.
22 de maio de 2026
Resposta da Arc Legal Group
Dear Ashok Patel,
We are sorry to hear you are unhappy with your experience, I have raised a complaint on your behalf and the team will be in touch within 5 working days.
Kind Regards,
Arc Legal Group
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.