Armoire Avaliações 

264
O TrustScore é 3.5 de um total de 5

3,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Their clothing does not feel high-priced, even though it is valued at a higher end. The pieces I choose (10) I only ended up wearing one of them. I saw reviews showing the quality and the variety. I'm... Ver mais

Avaliado com 5 de um total de 5 estrelas

changing my review as promised, because they promptly took care of me when I had an issue on a sunday night. They were responding promptly on monday! Thank you armoire! Sorry I got such anxiety, but... Ver mais

Avaliado com 4 de um total de 5 estrelas

Able to try new brands and styles without committing. Found a few classic pieces I really love and got to sample a few slightly outside my normal picks that I ended up enjoying. Sometimes the selectio... Ver mais

Avaliado com 4 de um total de 5 estrelas

Great quality clothing I have enjoyed trying out Armoire's rental service. The clothes are great quality, sometimes new with tags. I do feel the size availability on items I want is limited - and t... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de moda feminina

Escrito pela empresa

Rent an infinite closet, styled just for you. Armoire is a women's clothing rental membership that styles you with curated, high-quality items for every occasion. Using a combination of technology and personal touch, Armoire provides recommendations for you based on fit and style preferences that you share via a style quiz and overtime through your rental behavior and reviews.


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

264 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,4

Todas as avaliações

(264)

17 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Clothing quality can be hit or miss

Clothing quality can be hit or miss. I've had about 1/3 of the items show up in really poor or damaged condition. Also their return process is PAINFULLY long. It seems that items I return don't register as "returned" until almost 3 weeks after I take them to the post office, which holds up my ability to get new items, so I feel like I am paying for a service that I don't get to utilize because their internal system is not logistically optimized. The plus side is that there are a LOT of options from brands that I like, way better than I have experienced with other rental services. I am going to give it another month before deciding whether to quit.

2 de agosto de 2023
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Resposta da Armoire

We're sorry to hear you didn't have a great experience with Armoire, and greatly appreciate your helpful feedback, Erin. While we have a stringent quality process to prevent damaged items getting to our members, rarely damaged items slip through. We will share your feedback with our operations team so that they can use it to improve their processes.

Avaliado com 1 de um total de 5 estrelas

Illegitimate Billing Practices

Armoire charged me for a membership but provided me no rentals. Armoire agreed to refund my membership fee, pretending that it was doing me some sort of favor, but improperly withheld me a $10 processing fee for processing the refund. Yes, you read that right, Armoire failed to provide me what I paid for and then charged me for the privilege of returning the money it illegitimately took from me in return for 0 rental services.

There are many clothing subscription services out there. Choose one of them and save yourself the trouble of dealing with Armoire.

31 de julho de 2023
Avaliação não solicitada
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Resposta da Armoire

Thank you for your feedback - I'm sorry that you had a negative experience with Armoire. I followed up with our member experience team, who confirmed they have been in contact with you.

Avaliado com 3 de um total de 5 estrelas

Have received some great pieces and…

Have received some great pieces and even bought a few. Trouble when returning items- seems to take forever to get back to them. Also. Selection is very limited for summer styles. Concept is good seems to maybe have some growing pains.

20 de julho de 2023
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Resposta da Armoire

Thanks for your review and valuable feedback. We're adding new styles to our closet daily and look to our members to help us decide what to buy. I'll share this feedback with our merchandising team.

Avaliado com 5 de um total de 5 estrelas

Super helpful

Super helpful, great styles

17 de julho de 2023
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Resposta da Armoire

Thank you for your review, Sara! I am so glad to hear that you are enjoying your experience and we hope you continue to find rentals you love with Armoire!

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. They deliver what was promised. I didn't realize you also have good options for purchasing clothing, esp if you decide that you like a piece you've worn. The only part I don't like is it can take quite a while for their systems to recognize your returns and this can limit the number of exchanges they do per month on the unlimited plan.

14 de julho de 2023
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Resposta da Armoire

Thank you for your review, Austin! We appreciate your feedback and we will share this with the appropriate teams to keep improving your experience.

Avaliado com 3 de um total de 5 estrelas

Poor Seasonal Selection

We are experiencing summer temps but all of my items are geared toward cooler weather. I’ve had 2 shipments but have only been able to wear a couple items out of both boxes.

20 de julho de 2023
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Resposta da Armoire

Thank you for your review and feedback, Ginny. I'll pass this along to our merchandising and product teams so we can improve our recommendations for our members.

Avaliado com 4 de um total de 5 estrelas

Love the rental wardrobe idea!

It's so fun to get new, stylish clothes that don't clutter up my life. I love that you get the option to keep for longer or purchase as well if you just can't part with something!

13 de julho de 2023
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Resposta da Armoire

Thank you for your review, Amy! I am so glad to hear that you are enjoying your experience and we hope you continue to find rentals you love with Armoire!

Avaliado com 5 de um total de 5 estrelas

Ideal clothing rental company

Ideal clothing rental company

I've had a great experience with Armoire! Large selection, easy to return, like the option of having someone else style your cases. Also really like it is easy to review clothes and see what you have rented before

9 de julho de 2023
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Resposta da Armoire

Thank you for your review, Kasey! I am so glad to hear that you are enjoying your experience and we hope you continue to find rentals you love with Armoire!

Avaliado com 4 de um total de 5 estrelas

Enjoying armoire

I have really enjoyed trying out new styles with the option to buy. I have purchased several items and find it a great way to add to my wardrobe. I prefer to choose my own items.

30 de junho de 2023
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Resposta da Armoire

Thank you for your review, Hayley! I am so glad to hear that you are enjoying your experience and we hope you continue to find rentals you love with Armoire!

Avaliado com 5 de um total de 5 estrelas

Loving this company!

I love that I can keep the clothes until my new ones arrive, I love the high quality of items I receive as well.

28 de junho de 2023
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Resposta da Armoire

Thank you so much for your review, Natalie! I am so glad to hear that you are enjoying your experience and we hope you continue to find rentals you love with Armoire!

Avaliado com 3 de um total de 5 estrelas

The idea is great… the devil is in the details

The idea is great, the system of delivery and returns is easy and convenient .
However, the selection of clothes is very limited. On the site, finding the section where you can look for alternative styles beyond the suggestions is very cumbersome to find. Also don’t really like the style suggestions - feels more like full of clothes they want to get circulating as opposed to styles I would want

30 de junho de 2023
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Resposta da Armoire

Hi Fran, I'm sorry to hear you weren't able to find styles you loved. We'll share this information with our inventory team to help them improve the selection. Thank you for your feedback.

Avaliado com 3 de um total de 5 estrelas

I like having access to a stylist who…

I like having access to a stylist who can see more than me. I have had several successful, quality rentals. However, the web site is not intuitive for me. Further, I mistakenly got 2 stylist choices in my last case. One of the was a spaghetti strap, which I have asked numerous times to delete from my feed. I also asked for mini skirts and sheaths to ne deleted for my options. ⁵

29 de junho de 2023
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Resposta da Armoire

Hi Ann-Marie, we're sorry to hear you didn't have a great experience with Armoire, and greatly appreciate your helpful feedback. While we have a stringent quality process to prevent unwanted items getting to our members, sometimes items slip through. We will share your feedback with our operations team so that they can use it to improve their processes.

Avaliado com 4 de um total de 5 estrelas

Community makes Armoire different!

An Armoire member for several month now. Great selection of clothing, many arrive new with the tags still on, and the rest are well laundered and look like new. I appreciate the easy to use playform, chat feature with staff, and love the community participation with other Armoire users. I love getting a few new pieces every month to round out my capsule wardrobe, especially for work items, without owning more clothes. Definitely recommend!

26 de junho de 2023
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Resposta da Armoire

Thank you for your review, Laura! I am so glad to hear that you are enjoying your experience and we hope you continue to find rentals you love with Armoire!

Avaliado com 5 de um total de 5 estrelas

Easy to use

I am enjoying the ease of the app and the quality of the clothes available.

20 de junho de 2023
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Resposta da Armoire

Thank you for your review, Misty! I am so glad to hear that you are enjoying your experience and we hope you continue to find rentals you love with Armoire!

Avaliado com 1 de um total de 5 estrelas

I sent everything back

I sent everything back. It was not my style at all. I am still getting charged but nothing else besides the first delivery has arrived

17 de junho de 2023
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Resposta da Armoire

Hi Susan, thanks for your review and valuable feedback. We're adding new styles to our closet daily and look to our members to help us decide what to buy. I'll share this feedback with our merchandising team. Please email hi@armoire.style if you are still being charged after cancellation.

Avaliado com 2 de um total de 5 estrelas

More prenatal outfit options and sizes…

More prenatal outfit options and sizes please!

16 de junho de 2023
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Resposta da Armoire

Hi Kristina, I'm sorry to hear you weren't able to find styles you loved in your size. We'll share this information with our inventory team to help them improve the selection. Thank you for your feedback.

Avaliado com 3 de um total de 5 estrelas

I really like the concept

I really like the concept. I do find that some styles don’t work for me or there is something off about the clothing (pocket flap won’t stay flat, lining shows on a dress) and then I’m stuck with something I won’t wear. Going to keep trying for a bit, but not sure if I’m getting the value.

18 de junho de 2023
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Resposta da Armoire

Hi Michelle! Thanks for your review and valuable feedback. We're adding new styles to our closet daily and look to our members to help us decide what to buy. I'll share this feedback with our merchandising team.

Avaliado com 1 de um total de 5 estrelas

Horrible customer service / Poor quality items

I was unable to wear any of my 7 selections due to fit/style/fabric. I made a similar subscribtion through rent the runway and was able to wear 4 out of 5 selections. RTR was a much better value/quality. Also, when I went to cancel subscription with Armoire I had already been charged for next month's subscription even though it was the day my clothes were due for return and they would not remove it so ended up paying $200 for nothing!

5 de junho de 2023
Avaliação não solicitada
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Resposta da Armoire

We're sorry to hear you didn't have a great experience with Armoire, and greatly appreciate your helpful feedback. While we have a stringent quality process to prevent damaged items getting to our members, rarely damaged items slip through. We will share your feedback with our operations team so that they can use it to improve their processes.

Avaliado com 1 de um total de 5 estrelas

I'm disappointed - Limited selection

I'm disappointed! I just signed up and the selection in my size was extremely limited and all the best seasonal pieces/colors/brands/styles are unavailable. I felt like i was shopping in an second rate consignment shop:( I've heard such good things.

I also don't like that you have to put a credit card down before you shop and then you can't cancel. I will be canceling as soon as i am able (you can't until you get your first "case"). All the reviews I have read state the return shipping can take up to two weeks! You have to get all the items back by the next billing cycle or your membership reinstates?! So if it takes 2-5 business days to get the items and the up to two weeks to get them back, you have no time to wear the stuff if you want to cancel. Now I have anxiety of being charged twice. All feels very deceptive and I have buyer's remorse.

1 de junho de 2023
Avaliação não solicitada
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Resposta da Armoire

Hi Brooke - thank you for your feedback. I'm sorry that you had a negative experience with Armoire. We're reviewing our messaging to make sure all communications are clear and helpful about our shipping processes. If you have further concerns, don't hesitate to reach out to hi@armoire.style.

Avaliado com 4 de um total de 5 estrelas

Experience has been above average for…

Experience has been above average for sure. Quality of clothes, variety, service, etc, all good. The website is okay. It takes a while to master the filter, search, etc.

20 de maio de 2023
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Resposta da Armoire

Thank you for your feedback, Tif! We are glad to hear you are enjoying the service. We are always looking to improve our members' search experience, so we'll share your feedback with our product and merchandising teams to help them improve.

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