Had a small issue with me not being able to find cancellation before the cut off of being charged. Isobel got back to me really quickly and actually waived the charge as we hadn’t attended in so long.... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Zoe did an amazing job with response very quick efficient and moreover to the point . Very understanding and quick response was given much happy applause my queries and problem was solved
A empresa respondeu
The gym that i use just did not have the answers when it came to renewing my membership. So i got in touch with Ashbourne and Megan came to the rescue and gave me the information that i needed. Mega... Ver mais
A empresa respondeu
Emailed 2 days ago, of asking support with 12 month agreement which I have entered in May, and never thought that I would be supported by such a high manner and empathy, as my car broke down and then... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Informações de contato
Regus House, B908AG, Solihul, Reino Unido
- www.ashbourne-memberships.co.uk
4,9
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really helpful
Really helpful, friendly staff and great service 10/10
19 de junho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Gemma, thank you for taking the time to give us such an excellent review! We all work hard to support members quickly and efficiently, so your review is really appreciated. Best wishes, Ashbourne
Fantastic team, especially abbie
I had lots of troubles to sort out with my membership and Abbie sorted them all out virtually instantly, great service
17 de junho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Wahhaab, thanks so much for taking time to leave a review, we really appreciate it, and Abbie was pleased to help. Best wishes, Ashbourne
Megan was very helpful
Megan was very helpful, efficient and friendly in assisting me to end a membership today- I did have initial difficulty in using the online link provided and Megan was able to resend it and give me much appreciated advice 🙂
18 de junho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Aliette, thank you so much for your great feedback! Megan was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
Amanda dealt with my question quickly…
Amanda dealt with my question quickly and very efficiently
17 de junho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Paul, thank you for your great review! Amanda was happy to help, and your feedback motivates us to continue to provide our 5 star customer service, Best wishes, Ashbourne
Great
Isobel helped with a fast and efficient cancellation. No quibble, I needed to cancel for my own reasons and it was accepted.
Thankyou
16 de junho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Jon, thank you for your kind feedback! Isobel was thrilled to assist you, and we’re so pleased to hear you had a positive experience. Best wishes, Ashbourne
Great service
Great service! very quick replies and helpful. I was assisted by Zoe on the live chat and was great help.
16 de junho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Daniel, thank you for your excellent feedback! Zoe was delighted to be able to help you quickly and efficiently via our live chat facility. Best wishes, Ashbourne
Megan was super helpful and friendly
Megan was super helpful and friendly, whenever I had a query she answered promptly and efficiently. Megan is a real asset to your team 😊
10 de junho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Kerry, thank you for your fantastic review! Megan was happy to help with your query. Best wishes, Ashbourne
Tiffany is always helpful and very…
Tiffany is always helpful and very customer service focused and does reply very quickly so 10/10 for me, and great communication, well done
11 de junho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Major, thanks for your positive feedback, it’s really appreciated as we work hard to ensure all members receive a great service and Tiffany was delighted to be able to help you. Best wishes, Ashbourne
Excellent customer service.
Zoe was extremely helpful when I contacted Ashbourne. She dealt with my query quickly, professionally, and made the whole process straightforward. Her excellent customer service and willingness to help were greatly appreciated. Thank you, Zoe!
12 de junho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Tiffany, you're very welcome, thank you for taking the time to give us such excellent feedback! Zoe was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Fantastic Customer Service
Sophie who has helped me on a few occasions now always responds very quickly (often within minutes!) and is polite, friendly and the support is 1st class. Fantastic communication and customer service! I'd give more than 5 starts if I could :)
12 de junho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Samantha, thank you for taking the time to give us such an amazing 5 star review! Sophie was delighted to be able to help you. Best wishes, Ashbourne
Isobel was awesome
Isobel was awesome, she was polite straight to the point and had my query resolved in minutes!
12 de junho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Callum, we really appreciate you taking the time to leave us a 5 star review! Isobel was happy to resolve your query swiftly and effectively. Best wishes, Ashbourne
I love Megan
Megan was so polite, efficient and professional! She quickly resolved my direct debit issue (that was my fault) and changed my direct debit date. She was a delight to deal with and I felt so at ease speaking with her.
Loooove her!
11 de junho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Amy, thank you so much for taking the time to give us such a lovely review! Megan was delighted to be able to help you. Best wishes, Ashbourne
Sophie
Sophie, helped me get my issue resolved. It’s nice to have someone do exactly as they say. Thank you for your help.
11 de junho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear David, you are very welcome and thank you for your great review! Sophie was delighted to be able to help you. Best wishes, Ashbourne
Excellent Customer Service Support
Excellent Customer Service Support
I really appreciated the kind and prompt help provided by the Live Chat UK service, it was a fast, easy and accessible way to get the help I needed.
Thanks again :)
11 de junho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Roza, thank you for your excellent feedback! We all work really hard to support members quickly and efficiently via our live chat facility. Best wishes, Ashbourne
Tiffany was so great
Tiffany was so great, quick and efficient. she answered my query regarding my membership so quick and with precision.my interaction with her gave me more confidence and assurance that I have chosen the best gym.
not just her but the staffs at the pegasus branch of Aylesbury as well. very welcoming, feels like a family.
11 de junho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Thanks for your review, its so nice to receive positive feedback as we work hard to help members when required. Tiffany was pleased to help you and we really appreciate the 5 stars! Best wishes, Ashbourne
Great company to deal with
Great company to deal with. Their live Web chat is quick an efficient. I interacted with Charlie today who dealt with my issue with no fuss and most importantly gave a solution to my issue. Many thanks.
11 de junho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Canyon, you are very welcome, and thank you for taking the time to give us such a great 5 star review! Charlie was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Abbie was very supportive and dealt…
Abbie was very supportive and dealt with my case swiftly and efficiently.
9 de junho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Marlon, thank you for your great feedback! Abbie was thrilled to assist you and ensure everything was taken care of swiftly and efficiently. Best wishes, Ashbourne
Very easy to use
Very easy to use. Great company that sorted my subscription
9 de junho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Jayne, thanks so much for sharing your experience with us, we really appreciate your feedback as we all work hard to support members when they contact us. Best wishes, Ashbourne
Very quick live chat support
Very quick live chat support, no complaints
8 de junho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Herbie, thank you for your excellent feedback! We all work really hard to support members quickly and efficiently via our live chat facility. Best wishes, Ashbourne
Shannon was very helpful in helping me…
Shannon was very helpful in helping me cancel my gym membership. Quick response and communicated with the gym for me
5 de junho de 2026
Avaliação não solicitada
Resposta da Ashbourne Membership Management Services
Dear Hamish, thank you so much for your great feedback! Shannon was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
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