Atlantech Online, Inc. Avaliações 

39
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We've been customers of Atlantech Online for 17 years and counting. Our company was able to grow and scale over the years because of their high quality data center hosting services and their top notc... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have been using Atlantech for several years and have been extremely satisfied with their service. Honestly, the best Internet service provider I have ever used. I really like the fact that I... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We have used Atlantech for a very long time, and their customer service is very thorough and helpful. They are able to assist with any questions/issues I may have as soon as possible. They ask quest... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

We recently ported to Atlantech within the last few months. The WSSC team has found Atlantech to be very responsive and helpful whenever we have questions or want to discuss any concerns that we have... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de telefone e internet
  2. Provedor de internet
  3. Provedor de serviços de internet
  4. Empreiteira de Telecomunicações
  5. Empresa de telecomunicação
  6. Companhia telefônica

Escrito pela empresa

Atlantech Online, Inc. is a leading public utility that operates in Maryland, Virginia and the District of Columbia, offering a range of top-quality fiber, telephone, and data center services to both business and government organizations. In addition, Atlantech also offers fiber and telephone services throughout the United States. With its headquarters situated in Silver Spring, MD, Atlantech is committed to providing its customers with exceptional service and state-of-the-art technology. At the heart of Atlantech's operation is its core fiber network that links its data centers and connects to more than 300 major office buildings throughout the Washington, DC region. The company's range of services includes high-speed internet service, cloud connectivity, MPLS, and other data networking solutions, telephone service, and colocation in its wholly owned and operated data centers. Atlantech's cutting-edge services are designed to meet the unique needs of its customers, whether they require high-speed internet for their business operations or cloud connectivity to streamline their data storage and management. The company's telephone services, including Microsoft Teams Calling (Operator Connect, Direct Routing and Direct Routing for GCC High) SIP Trunking, hosted PBX, UCaaS, PRI, POTS Line Replacement, and call center services are tailored to meet the specific needs of business and government. In addition to its extensive range of services, Atlantech boasts a multi-terabit per second fiber backbone that can support a wide variety of solutions as its customers' networks evolve. This scale ensures that Atlantech can continue to meet its customers' changing needs well into the future. For those interested in learning more about Atlantech Online and its services, additional information can be found at www.atlantech.net, or by contacting the company directly at 800-256-1612.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

39 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(39)

7 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Fast resolution of the problem

Fast resolution of the problem.
As always, customer service is top notch !

18 de dezembro de 2023
logotipo da Atlantech Online, Inc.

Resposta da Atlantech Online, Inc.

Chris, thank you very much for the positive review. It is very much appreciated. -- Tom

Avaliado com 5 de um total de 5 estrelas

We've been loyal customers of Atlantech…

We've been loyal customers of Atlantech Online for a couple of years now, and the transition to their Microsoft Teams voice service has been nothing short of revolutionary for our insurance company. It has streamlined our communications in ways we couldn't have imagined.

The support from Atlantech has been consistently exceptional. Whenever we reach out with questions or need to make changes, their team is incredibly helpful and responsive. Whether it's through their chat function or submitting tickets over the phone or by email, we've always experienced swift turnaround times. The Microsoft Teams voice interface is fantastic allowing us to manage voicemails and personal settings from anywhere.

What sets Atlantech apart is the ability to directly call and get a knowledgeable support person on the line promptly. Their proactive alert system keeps us in the loop about planned maintenance and any potential issues that might affect us.

We can't speak highly enough of the seamless experience we've had with Atlantech's Microsoft Teams voice service with Atlantech’s support. It has truly transformed our operations.

7 de novembro de 2023
logotipo da Atlantech Online, Inc.

Resposta da Atlantech Online, Inc.

Thank you for the kind words, Alan. We are grateful to have been a part of transforming operations for your firm. Please reach out if we can be of any assistance. -- Tom

Avaliado com 5 de um total de 5 estrelas

Great company to work with

Our company has enjoyed a very positive experience with Atlantech for several years now. We highly recommend them!

2 de novembro de 2023
logotipo da Atlantech Online, Inc.

Resposta da Atlantech Online, Inc.

Thank you for the recommendation. We're very grateful to have earned your trust. - Tom

Avaliado com 5 de um total de 5 estrelas

Very Helpful Support Team

The team is very helpful when I reach out with issues. I've used their chat function and have submitted tickets and both have had good turnaround time. I like the new customer portal as well. Great for checking voicemails and changing personal settings from anywhere.

16 de outubro de 2023
logotipo da Atlantech Online, Inc.

Resposta da Atlantech Online, Inc.

Thank you for your comments regarding the voice portal. We aim to empower customers to help themselves but our tech support team is available 24/7 and are eager to help, too.

Avaliado com 5 de um total de 5 estrelas

Great response/communications.service

Very quick service. Internet works as described. Communication from the team is fast and constant. Great customer service. Would recommend.

6 de outubro de 2023
logotipo da Atlantech Online, Inc.

Resposta da Atlantech Online, Inc.

Jason, thank you for your review. We're grateful to have your recommendation. -- Tom

Avaliado com 5 de um total de 5 estrelas

Switching Downtime

We were were most worried about the downtime as we switched to Atlentech Online. It turns out, I did not need to worry! I don't think we missed a single call.

15 de novembro de 2022
logotipo da Atlantech Online, Inc.

Resposta da Atlantech Online, Inc.

Russell, we're glad that your worries didn't come to fruition. Thank you for your review! -- Tom

Avaliado com 5 de um total de 5 estrelas

Highly Recommend!

We use Atlantech Online for internet connectivity and telephone service and have been extremely happy with them. We also use Atlantech to light our Class A commercial properties in the Washington DC region with fiber as well as provide low voltage wiring services for tenant buildouts. Atlantech has been a huge value to our tenants and it has been comforting knowing that a trustworthy and competent team is working with us and our property manager to deliver the best service.

On the rare occasion we do have to call in, the support team is very responsive and you really feel like they care about helping you. We cannot recommend their service or their tech support enough. A special thanks to Morgan Henry. He is always available to help with even the smallest question.

26 de setembro de 2023
logotipo da Atlantech Online, Inc.

Resposta da Atlantech Online, Inc.

Thank you Katie for your kind words. I'll be sure to pass your comments on to Morgan.

Avaliado com 4 de um total de 5 estrelas

Very happy with our decision to…

Very happy with our decision to rollout Teams Phone and Cloudfax with Atlantech as our partner.

There were a few bumps along the way, as with any rollout. But as always, the Atlantech Online team was very responsive, agile, and quick to act.

24 de setembro de 2023
logotipo da Atlantech Online, Inc.

Resposta da Atlantech Online, Inc.

Hello Patrick,

Thank you for sharing your experience with us! We're glad to hear that the rollout, though it had some bumps, resulted in you being very happy. I'll pass on to our technical support team that you felt they were responsive. One thing I can promise is that our level of support will remain the same! We're here to serve you and your firm.

Warm regards,
Tom

Avaliado com 5 de um total de 5 estrelas

Atlantech is great to work with.

Everyone at Atlantech is generous with their time and explanations about the systems and in answering questions.

15 de agosto de 2023
logotipo da Atlantech Online, Inc.

Resposta da Atlantech Online, Inc.

Thank you, Stephanie for saying so. I'll make sure I let the staff know about your feedback.

Avaliado com 5 de um total de 5 estrelas

Excellent ISP

I have been using Atlantech for several years and have been extremely satisfied with their service. Honestly, the best Internet service provider I have ever used.

I really like the fact that I can call them directly and a well-trained knowledgeable support person promptly answers the phone. They also have a great alert system that regularly sends notifications of planned maintenance updates or any known issues that could affect customers.

Great circuit! Great company! Great service! You can’t go wrong with Atlantech!

25 de setembro de 2023
logotipo da Atlantech Online, Inc.

Resposta da Atlantech Online, Inc.

I'll be sure to share your kind words with the tech support management team and our Director of Network Engineering will be happy to hear the positive feedback regarding our alert system. Thank you!

Avaliado com 5 de um total de 5 estrelas

Atlantech, an excellent data center partner

Morgan Henry and the Atlantech team went above and beyond to help us during a very abrupt company restructure and assisted in re establishing colo services in Rockville, MD.

1 de agosto de 2023
logotipo da Atlantech Online, Inc.

Resposta da Atlantech Online, Inc.

Thank you. I'll be sure to pass your sentiments on to Morgan.

Avaliado com 5 de um total de 5 estrelas

Every time I submit a ticket for…

Every time I submit a ticket for assistance, the support is always prompt to assist saving me lots of time that could be wasted driving down to the Data Center.
The Sales Director, Tom Collins, is an exceptional help and never fails to assist where possible and checking on us! Customer service is a definite 10/10.

25 de setembro de 2023
logotipo da Atlantech Online, Inc.

Resposta da Atlantech Online, Inc.

Thank you, Daniel. I'll make sure to pass on your thoughts about tech support to the team.

Avaliado com 5 de um total de 5 estrelas

I have used AOI as my phone/internet…

I have used AOI as my phone/internet vendor for more than 20 years. AOI is very responsive and always there when I need them. All employees are very knowledgeable and customer service oriented. To put it simply, AOI provides the best customer service of any vendor that my law firm has ever used. I would give them more stars if I could.

29 de agosto de 2023
logotipo da Atlantech Online, Inc.

Resposta da Atlantech Online, Inc.

We appreciate your continued trust in our service and aim to serve your firm for another 20 years (and more!).

Avaliado com 5 de um total de 5 estrelas

Excellent Service!

Atlantech Online has always provided us with excellent service. They always go above and beyond to satisfy their customers.

25 de setembro de 2023
logotipo da Atlantech Online, Inc.

Resposta da Atlantech Online, Inc.

Thank you for your review. We look forward to working with your team on this next project. Very exciting.

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