Aurigny Avaliações 

Flight was delayed and delayed and delayed and finally cancelled after 7 hours waiting. Passengers were offered a night in a hotel with no guarantee of a flight for the next two days, or being taken to Southampton to get a late flight the next day but with no accommodation. When we finally did get a flight the staff were rude and surly. Even a free cup of water was out of the question. Terrible airline with appalling customer service. The refund page on their website doesn't work but it's still up there - only when I rang them up did they tell me this so I wonder how many people have filled it in and sent it and are still waiting for some compensation.

Zero chance of flying with them ever again!!!!! I wake up - nice weather and all a bit of clouds and zero wind, my flight being in the afternoon, throughout the day the weather got even better and sunny with almost no clouds whatsoever. An hour or two prior to my fright I get a message saying due to bad weather my flight is being delayed with 5 hours. I go sit in a pub instead of going to the airport and get a few drinks to spend this wasted time which I could have planned to do something with. Another few hours goes by and I get a new message from them saying my flight has been rescheduled for the next morning when I am supposed to be back in London AT WORK. My client got upset and cancelled the job, my boss got upset and almost fired me and I got upset because some bloody useless company could not fly their planes in almost perfect weather. I go to their website and submit a refund form (the least they could do as I could easily sue them for losing a client) and I have not heard from them ever since. Next time I want to go 170 miles away from London above water I'd rather hire a speed boat than give these guys my money!!!!!!!

Utter shambles each time we fly, 8 hours delay coming out and 3 hours delay back home!
Rude checkin staff who don’t know what there doing.. Told more lies than Pinocchio !
The airline is letting Guernsey down in a big way! You should be ashamed of yourselves..

Never run on time, planes are beyond temporamental, boarding on non-functional. They're compensation scheme for cancelled/delayed flights is criminal. The lack of communication about delayed, cancelled flights is non-existant

Flight on time, courteous staff and clean plane.
Very pleasant experience.

Aurigny - avoid whenever possible. Their check-in staff at Guernsey Airport have no idea about customer service, they fail to apologise when they make mistakes, and their security procedures are non-existent. Their customer service people are just as bad, and simply make excuses for their poor service. This airline is letting Guernsey down, and I hope they close down.

I'm really surprised at the terrible reviews. I have had good service and excellent customer help. No complaints whatsoever.

Had to give 1* to proceed. Should be 0*.
Flight cancelled after being kept at airport for over 8 hours when they knew at least 12 hours beforehand that it was never going to take off!!
Left for almost 2 more hours in departure lounge trying to find out what happens next before passengers were taken to a dreadful hotel for overnight stay.
Totally inept and uncaring yet pride themselves on providing a first class passenger experience. They are destroying tourism to Guernsey and that’s not from me but from taxi drivers, hotel staff, restaurant staff, and many others involved in tourism on Guernsey.
Never again!!
Use this lot at your peril.

Terrible airline, zero customer service i will never use again. our flight was delayed for hours then cancelled, no rep at the airport, no one able to help us. Airport offered us a hotel for the night, but no contact from Aurigny, still chasing a refund for our plane tickets 2 weeks later, told to wait 28 days before contacting again while they look at our case, £300+ down for tiekts plus £600 for a non refundable hotel. Airline couldnt care less, take your money for a flight that didnt leave then chasing them for a refund, absolute joke.

Will never visit Guernsey ever again all because of this airline. 7 hours of delays and then cancelled flight had to rebook the next day to a different airport just to get back to the mainland. Has cost me an extra £1000 in hotels, taxis, extra car parking and a bus from stanstead to Gatwick (departure airport) zero help from customer service. I hate this company with a passion!

After 2 and a half years of frequent travel between Southampton and Alderney I can't comment much on Guernsey, but Aurigny staff at both Southampton and Alderney airports have been nothing but charming, helpful and accommodating. Island weather can often disrupt flights but I've always been kept informed of delays and the reasons for them, and one time when I made a mistake with my booking it was very kindly corrected by a young gentleman in Alderney.

Worst airline I've ever used, flew to Guernsey Thursday, they had changed to plane to the oldest plane,it had ashtrays in the arm rest and was a 34 seater plane!! What they failed to tell us is they could fit anyone's booked in hold luggage on the plane. What the did do is offer anyone's small cases that couldn't go into the cabin to go in the hold for free!!! Yep it makes no sense does it. There were people on that flight travelling to weddings and one wedding had bridesmaid dresses in their cases!! What was even worse is when we were told our luggage had been left behind there was no apology, no compassion and no sense of responsibility, they just said nothing to do with us we just work here !!! When my husband asked when would we get our luggage he was told if he was going to be an abusive passenger he would be made to leave by security, even though he had asked politely!!! The people of Guernsey deserve better and so do the visitors to the island. We had to go out and spend our first day shopping for items for the next dayas we had an early start and were told the luggage may be with us by about 1pm the next day.

Aurigny…the 3 syllable word guaranteed to ruin a holiday. Take my advice, you’re better off swimming to Guernsey then using these. Uniform should be replaced by bright colour dungarees, oversized shoes and big red noses 🤡

I booked return flights from Southampton to Alderney, out on 13th June, return on the 17th. Two forty five minute flights was £337. Bad weather meant that after 7 hours in Southampton airport, the flight was cancelled. Since then, nothing, no apology, no email, no offer of money back, nothing.
I completed a claim form which said they would get back to me in 28 days. How is this company still in business? This is the worst customer service I have ever experienced. I would row a boat to Alderney rather than fly with these jokers.

Thursday 27th June can only add to previous comments diabolical service from a once excellent airline. Flight GCI to EMA GR696 due to depart at 12.55 repeated delays due to, we were informed " technical issues " Eventually plane found from Southampton a Saab with lower capacity so 27 passengers were delayed until the following morning. We were fortunate my wife being disabled with assistance did get the flight. Arrived EMA some 4.5 hours late. States of Guernsey should be concerned about this on going situation we for one will NOT be returning to the lovely isle of Guernsey again, it is from the Midlands our only viable way to travel. It must eventually have an impact on holidays, why have Aurigny only got 5 aircraft and rely on leasing other disparate companies to provide a service. This is simply not good enough but I do not imagine that anybody will take the slightest notice of our and others experieces!!!!

For the past year or so my flights (2 returns a month) have been massively delayed or cancelled completely. Today my flight was delayed (what a surprise) but it meant I'd miss my connecting flight in the UK - when I called, the customer service consultant I spoke to had no idea it was delayed - good start! They then insisted they charge £75 for the change to an earlier flight, even though it's their issue.

They are full of empty promises about attempting to fix their problems - I've been patient with them but very tired of it now.

Great airlines.

I flew Aurigny three times in June: LGW->GCI, GCI->ACI and ACI->GCI. The first flight (4-year old ATR72) landed nicely before scheduled time, the second one (6-year old Dornier 228) landed in Alderney three minutes after the scheduled DEPARTURE time and the third one (12-year old Dornier 228) landed Guernsey record breaking 15 minutes before the DEPARTURE time in Alderney (the departure time was 7:15 p.m. but the plane landed already at 7:00 p.m. after 9 minutes and 50 seconds of flying time in Guernsey).

The crew was nice and professional.

If I could give 0 stars I would! Where to begin..

Late cancellations, late notification of flight delays and changes, even splitting flights into two so that half the plane load of passengers have to go 2/3 hours later than planned. Charging through the nose for changes - tried to change a flight (in a months time) to 3 days earlier and it's £99, madness. Even more shocking is charging £700+ for two people for return flights to Gatwick! It's absurd. They're having an absolute laugh and know that unfortunate Guernsey people have no other choice but to use them and take the hit. Tried calling their customer service at 5pm on a weekday only to be automatically cut-off with a recorded message saying they close at 6pm, so that's also a shambles.

Miss the days where Aurigny was almost reliable and didn't charge for luggage. Hoping they go into administration so that we get a real airline! We already know that slightly larger planes can land here, so why can't we get Easyjet? They charge min £25 from Jersey to Gatwick - we are being conned.

If I could give -zero star I would. Flight delayed for technical issues, missed a show, no refund as they are not a UK-based airline, what a crock of S**t.
Lost flight, hotel and show money. Outrageous service and a shameful excuse to keep my money!!! should be ashamed of themselves, holding people to ransom. It's about time something was done about the monopoly situation.

How did a well respected and characterful airline that represented the Channel Islands for decades descend to a fleet of only 5 aircraft yet has the greatest spread of routes in its history? It seems that Aurigny operates now more like an agency than an airline, bringing in whatever they can find on the day with wings to run the services. Yesterday's flight from Southampton to Guernsey was on a Lithuanian registered plane with no livery and announcements from attendants that could not be understood. On the plus side it did take off on time, arrived safely, and had trolley service. However, when passengers book flights we tend to like to know who we're flying with.