Flight from Manchester to Southampton cancelled 4 hours before take off - informed by text message. Phoned customer service who advised refund would be arranged but never received. Had to book last mi... Ver mais
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Veja o que dizem as avaliações
Ignored via both email and X about being charged for a 19kg bag between two passengers at Bristol airport, but not charged on the way back. No explanation given. On top of that, I was then scamme... Ver mais
The staff were friendly but our flight was delayed, the Airport staff at Orkney said it was a technical issue, but the crew said it was a crewing issue. we then had to sit in the plane which was roast... Ver mais
A empresa respondeu
Had a return trip from Manchester to Orkney via Aberdeen. Without a shadow of doubt two stewardeses that looked after us need the biggest bonus for just being naturally brilliant and lovely. By fa... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Loganair is the UK’s leading regional airline, proudly connecting communities across Scotland, the wider UK, Ireland, and Scandinavia. With all-inclusive fares as standard, every journey comes with a generous luggage allowance, complimentary onboard service, and the chance to collect and spend Avios through Loganair Loyalty. As a family-founded airline with over 60 years of experience, we place reliability, care, and community at the heart of everything we do. Whether reuniting families, supporting island life, or providing business and leisure connections, Loganair is committed to making travel simple, welcoming, and dependable.
Informações de contato
Lightyear Building, 9 Marchburn Drive, Glasgow Airport, PA3 2SJ, Paisley, Reino Unido
- 0344 800 2855
- www.loganair.co.uk
1,8
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697 avaliações
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Respondeu a 81% das avaliações negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Charged with no explanation, then scammed by fake support on X
Ignored via both email and X about being charged for a 19kg bag between two passengers at Bristol airport, but not charged on the way back. No explanation given.
On top of that, I was then scammed by someone pretending to be your customer support on X. Given how you've handled my original complaint, I doubt you'll respond to this one either.
Shocking level of care for customers. I won't be flying with you again.
25 de maio de 2026
Avaliação não solicitada
Flight from Manchester to Southampton…
Flight from Manchester to Southampton cancelled 4 hours before take off - informed by text message. Phoned customer service who advised refund would be arranged but never received. Had to book last minute train ticket down to Southampton. Have submitted 2 x refund claims but still nothing from Loganair. Online chat used but again no help. Have now escalated complaint to CAA PACT. Would not recommend and will not be booking with Loganair again.
23 de março de 2026
Avaliação não solicitada
Poor economy service for a premium price
Used to be a pretty good service between Edinburgh and Exeter, but it is now awful.
Flights arriving into Edinburgh taxi around the airport to a (very) remote stand where you are made to wait for a bus to return to the terminal, adding a considerable delay to the journey.
The last two times I have flown from Edinburgh, all passengers were sent to a gate at the opposite end of the airport from the originally posted gate, only to be returned back to the original gate after a 20 minute wait. The walk is fine for me but was definitely not comfortable for some of the other passengers on the plane.
This used to be my preferred route to travel from Exeter, purely for convenience (definitely not price), but it is now more efficient and cost effective to get three trains and a bus between home and Bristol airport and fly with EasyJet.
14 de junho de 2026
Avaliação não solicitada
No response to compensation or complaint
Put in a compensation claim in January after 2 cancelled flights and 2 day delay in my journey which resulted in me missing work. I have had no response to this claim or my following complaint. I have to use this airline regularly due to where I live (and they are cutting lifeline services for remote areas). It is ridiculous that they are commenting here but still not dealing with their backlog for loyal customers. If I had another option I would not use this airline again.
3 de janeiro de 2026
Avaliação não solicitada
Resposta da Loganair
Hi Elizabeth- We appreciate your frustration and apologise that you have not received a further update since the acknowledgement of your claim Our Customer Relations team is currently working through claims in the order they were received to ensure a fair and consistent review process for all customers. .Please be assured that your claim remains active within our queue and has not been overlooked. Our Customer Relations team will contact you as soon as they have completed their assessment or if they require any further information. Thank you. ^MW
Lost luggage with medication. They couldn't care less
Absolutely appalling customer service from Loganair.
My luggage was delayed, and my inhaler was inside it. I explained that I urgently needed my medication and asked if they could arrange for the bag to be delivered to my hotel by taxi or courier. Despite knowing it contained essential medication, they refused.
Instead of showing any compassion or common sense, I was left without my inhaler and had to deal with the stress and anxiety that came with it. It then took weeks to deal with my complaint, with little meaningful communication throughout.
Mistakes happen, but how a company responds is what defines it. Loganair's response demonstrated a complete lack of urgency, empathy, and accountability. No passenger should have to fight this hard to receive basic customer care—especially when essential medication is involved.
This has been, without question, one of the worst customer service experiences I've ever had. I will think very carefully before flying with Loganair again and cannot recommend them based on my experience.
16 de junho de 2026
Avaliação não solicitada
Resposta da Loganair
Hi-We're very sorry to read about your experience and understand how distressing it must have been to be without your inhaler following the delay to your baggage For safety reasons, we strongly recommend that all essential medication is carried in your hand luggage, as checked baggage can occasionally be delayed for reasons outside of our control. This helps ensure that important medication remains accessible throughout your journey. We'd like the opportunity to investigate your experience further, including the handling of your delayed baggage and subsequent complaint. If you haven't already done so, please contact us via our online form at:https://www.loganair.co.uk/contact/ with your booking details, and our Customer Relations team will review your case. We appreciate you taking the time to share your feedback and are sorry that your experience did not meet the standard of service we aim to provide.^MW
Very Poor Customer Service - Avoid
On 12th December 2025, Loganair somehow managed to lose my suitcase on a one hour flight from Heathrow to the Isle of Man, although by some miracle my husband’s suitcase, which was exactly the same make as mine and tagged at the same time, managed to make it. After filling in the required forms, followed up by several chasing emails and phone calls, I was informed that the claims team would be contacting me. Every time I chase, I am told there is a backlog of complaints they are working their way through (not surprising really). I had a lot of expensive items in my case and I am not willing to let Loganair get away with such appalling customer service. I have raised a complaint with the CAA, who have informed me it will take ten weeks to investigate. I will post an update when I have heard from them. In the meantime if I were you, I would avoid Loganair like the plague.
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Loganair
Hi-We're sorry to hear about your experience and understand how frustrating this situation has been.
Our Customer Relations team contacted you earlier this year regarding your claim, but we did not receive a response. We would recommend checking your inbox (including your spam/junk folder) for any correspondence from us.
If you're unable to locate our previous email or require further assistance, please get in touch with our Customer Relations team via our contact form: https://www.loganair.co.uk/contact/.
We'll be happy to review the status of your claim and assist you further Thanks ^MW
Unprofessional and poor service
I had a 6 hour delay and as a frequent flyer with them it was not for the first time. On the last occasion in February I was told by the cabin crew, who are all lovely, to put in a claim for £220. I did this in February and have since sent 6 contact emails and written 1 complaint to them for not even having the courtesy to come back to me on any of these occasions, apart from the automated email reply. I flew 4 times a month, from Newquay to Manchester and back, I drive now as I'm so disgusted with them. Terrible service and so unprofessional.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da Loganair
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the delay you encountered, and the frustration caused by the lack of follow-up regarding your claim. We completely understand how disappointing this must feel, especially given your loyalty as a frequent traveller.
Please accept our sincere apologies for the disruption to your service and for not responding to your previous correspondence as promptly as we should have. At present, we are experiencing a higher than usual volume of enquiries, which has unfortunately impacted our response times.
That said, please be assured that your claim remains active and is in our system. One of our team members will be in touch with you as soon as possible to progress this for you.
We genuinely appreciate your continued patience and your past loyalty, and we are very sorry that this experience has led you to feel unable to travel with us at this time. ^JH
This was easily one of the worst travel…
This was easily one of the worst travel experiences of my life. I traveled for over 12 hours from Beirut to Aberdeen with two layovers—one in Istanbul and one in Manchester—only to arrive and find out my bag was missing. Many other passengers on my flight (and other following flights) faced the exact same issue. However, most of them were smart enough to use AirTags, so they knew exactly where their luggage was. Thanks to their tracking, I figured out the bottleneck happened during the Manchester transit. The difference? Those passengers got their bags the very same day or the next day. I had to wait four agonizing days to get mine, and I still cannot understand why. Mind you, I was only in Aberdeen for a six-day conference. They completely ruined my entire trip. I had to spend over £200 out of pocket just to buy basic essentials that should have been in my possession. Worse yet, I had to waste my time commuting to the airport multiple times a day because their automated missing bag reports are completely useless and highly inaccurate. For example, on June 7, the system claimed my bag would be delivered to Aberdeen airport on June 8 at 5:30 PM. I showed up excited, only to find out it was never even sent. It felt like a cruel joke, playing with my emotions, my time, and my money. The level of unprofessionalism is staggering. There is no working email address to contact, and the phone numbers listed on their website are never answered. In case I get replied to by being asked for the details of the reports I have filed, my delayed baggage report had the reference number of ABZLM10563, and the compensation request number is 451237.
I am asking everyone to boost this, support my case (as I still haven't received a single penny in compensation), and avoid booking with this airline at all costs! If anyone has advice or suggestions on how I can escalate this legally or contractually, please reply!
6 de junho de 2026
Avaliação não solicitada
Resposta da Loganair
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the delay to your baggage and the impact it had on your trip. We appreciate how frustrating this situation must have been, particularly given the short duration of your stay.
We would like to clarify how our baggage tracking and communication process works. Our online tracking system is designed to provide estimated updates on when baggage is expected to arrive. However, these are projections and can occasionally change due to operational factors. Once your baggage has physically arrived at the airport, this is formally confirmed in the system, and our ground handling agents will contact you directly to arrange delivery or collection. We would never expect or ask customers to repeatedly return to the airport before their bag has been confirmed as available, and we are sorry this was your experience.
We can see that you submitted a claim for your expenses on 15 June. While our current response times are not where we would like them to be, we kindly ask for your patience while we review your claim. Please be assured that all cases are handled in strict chronological order, which ensures fairness for all customers.
We also note your intention to escalate your claim. In line with airline regulatory guidance, a period of up to 8 weeks is typically required before escalation can be considered. We understand that you wish for a faster resolution however we ask for your continued patience as you wait the review of your claim.^JH
Disgraceful business
Disgraceful business. Flight from manchester to newquay. Arrived at the airport on time, went through security, went through the boarding process (and nobody checked any i.d., I could have been anybody), got onto the bus to be taken to the plane. Waited for ages until ground staff got onto the bus and told us all that as they had sent the wrong sort of plane from Aberdeen 8 people would not be travelling. So I and 7 others were taken off the bus and waited another age to be taken back through the airport.
Ground staff hopeless and I suspect didn't have any idea what was going on.
One month later still zero response to a claim for refund and compensation. 3 reminders also all gone unanswered.
Of course they knew hours before the plane got to Manchester that it wouldn't be able to fit everyone on. Why let us go through the faff of security and boarding?
If I treated my customers like this I'd be bust in a month. Complete shambles
23 de junho de 2026
Avaliação não solicitada
Resposta da Loganair
Thank you for taking the time to share your feedback. We are very sorry to read about your experience when travelling from Manchester to Newquay and for the frustration caused on the day.
While we always aim to operate services as planned, there are occasions where we are required to amend the aircraft type scheduled to operate a flight for a variety of operational reasons. When this happens, it can unfortunately result in a change to capacity. We fully appreciate how disappointing and inconvenient it must have been to be denied boarding at such a late stage, particularly after completing the boarding process.
We always endeavour to notify customers in advance wherever possible, and we are sorry that this was not the case on this occasion. We also regret that the ground handling experience did not meet the standards you rightly expect, and your feedback has been noted.
We can confirm that we have received your claim. To ensure a fair and consistent approach for all customers, our Customer Relations team handles claims in strict chronological order. We appreciate your patience while your case is being reviewed, and we apologise for the delay in responding. ^JH
A simple request
We didn't make it onto our flight due to a family bereavement. I've been waiting for almost a month for a simple copy of our cancellation confirmation to be emailed to me, so I can claim back from my own travel insurance provider, but the telephone customer advisors say they can't help me with that. So, I just have to wait for the email enquiry team to get back to me.
However, judging by the number of complaints here, I now understand why it's taking so long for them to get through all the emails.
I'm quite glad we didn't take the flight lookingbat all the comments about cancellations and delays. We had a cruise ship to board, so it would've been a nightmare of we had missed that.
Very poor service from what claims to be "The UK's leading regional airline".
6 de junho de 2026
Avaliação não solicitada
Resposta da Loganair
Firstly, please accept our sincere condolences for your loss. We are truly sorry to hear about the circumstances that prevented you from travelling.
We can confirm that we have received your request, submitted approximately three weeks ago, for written confirmation that your flights were not used. We appreciate your patience while awaiting this documentation. Please be assured that all customer queries and claims are handled in strict chronological order, and your request will be responded to as soon as it reaches the front of the queue.
We understand how important this confirmation is for your travel insurance claim, and we apologise for the delay you have experienced. While our telephone advisors are limited in the support they can provide for documentation requests, our Customer Relations Team is actively working through all enquiries as quickly as possible.
With regard to your wider concerns, as with all airlines, occasional disruption to services can be unavoidable. As a regional airline, we operate in parts of the UK that are often not served by other carriers, where weather conditions and local operating environments can present additional challenges. However, we always strive to minimise disruption and support our customers as best as possible.
Thank you again for your patience and understanding. We will be in touch as soon as your request has been processed. ^JH
Tried for 2 days to book flights…
Tried for 2 days to book flights website is a nightmare after reading reviews lm glad l couldn’t book will stick to more reliable airlines
12 de junho de 2026
Avaliação não solicitada
Flew to newquay from manchester with…
Flew to newquay from manchester with work in december. Arrived to check in and checkin woman had clearly got out of bed the wrong side and was rude and unhelpful. Checked bag and immediately had a sense of foreboding, went through security and went to board. At the aircraft I asked the baggage handler if my case was coming as they only put three cases in the hold off people who had taken theirs through security. Was told they were waiting for them. I watched and the baggage handlers left after 10 mins of waiting and no more baggage added. I asked air hostess but was reassured because we 'have a full flight and everyone has luggage'. Que: arrival in newquay only 3 cases removed and 15 people without luggage... an avoidable situation. Had to wait three days for case but in logan airs calculations 2 days ??? And pay out £119 for toiletries clothing and sleepwear. Put in claim on the 8th December.... finally have communication with claims department 7 months later offering me £50 compensation. I have tried to escalate further but they've said no £50 is the limit !!!!! Disgusted with whole experience would not recommend or use again I would rather drive
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Loganair
Thank you for taking the time to share your experience. We are very sorry to read of the disappointment caused during your journey and the subsequent handling of your claim.
Due to weight and balance requirements, as well as factors such as runway limitations and prevailing weather conditions, it is occasionally necessary to reduce the overall weight of the aircraft prior to departure. This can regrettably result in some baggage being carried on a later service. While we fully appreciate the inconvenience this causes, safety is our absolute priority, and we will never compromise on this.
In relation to your comments regarding the check-in experience, we are sorry to hear of the service you describe. This is not the standard we expect from our ground handling partners. However, without more specific details, we are unable to investigate this matter further, though your feedback has been noted and will be shared with the relevant teams.
We are also sorry for the length of time taken to respond to your claim. We have experienced an unprecedented volume of claims as a result of multiple weather-related disruptions across our network. To ensure fairness and consistency for all customers, claims are processed in strict chronological order, and we appreciate your patience while your case was reviewed.
With regard to expenses, Loganair operates a “First Needs” delayed baggage policy. This is designed to provide reimbursement for essential items in the short term; however, the airline is not able to act as an insurer for all associated costs. For this reason, we always recommend that customers seek additional coverage through their personal travel insurance where possible.
We regret that on this occasion we have not met your expectations and apologise for the inconvenience and frustration caused throughout your journey. ^JH
The staff were friendly but our flight…
The staff were friendly but our flight was delayed, the Airport staff at Orkney said it was a technical issue, but the crew said it was a crewing issue. we then had to sit in the plane which was roasting hot for nearly an hour before we were able to take off. When we got to Aberdeen there were no ground crew to meet us so we had to wait an extra 30 minutes before we could get off the flight. Loganair is full of fantastic staff but unbelievably poor communication.
10 de abril de 2026
Avaliação não solicitada
Resposta da Loganair
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you found our staff friendly, but we’re very sorry for the delays and any confusion around the information provided during your journey. We understand how frustrating it must have been to receive conflicting updates, followed by a further wait on arrival in Aberdeen.
This isn’t the level of service or communication we aim to deliver, and your experience has been shared with our operational teams so we can review what happened and ensure clearer, more consistent updates are provided in future, as well as improve coordination on the ground.
Feedback like yours is invaluable in helping us improve, and we hope to provide you with a much smoother experience next time you travel with us. ^JH
Emailed us with a luggage allowance and…
Emailed us with a luggage allowance and then arrived to the airport to be told we have been downgraded and that now our luggage is 1.5kg overweight and charged and extra £30. What a money grabbing scheme on already overpriced flights. A free tea and biscuit does not make up for the general terrible service
12 de junho de 2026
Avaliação não solicitada
Resposta da Loganair
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and appreciate how frustrating unexpected charges can be when travelling. To clarify, we do not downgrade customers’ ticket types after purchase. However, without specific booking details, we’re unable to fully investigate or address the circumstances of your situation on a public review platform.
If you haven’t already done so, we’d encourage you to get in touch with our Customer Support team via our Help Centre so we can review your booking and provide a more detailed response:
https://www.loganair.co.uk/customer-support/
We hope to have the opportunity to look into this for you. ^JH
Why advertise flights then cancel them
Why advertise flights then cancel them? 1st flight cancelled from Glasgow on the Friday morning to Saturday afternoon. Missing the event I was flying I for. Booked to fly from the Friday to Sunday in November for a birthday party. Friday flight cancelled? Having to apply and wait 21 days for a refund. NOT RELIABLE, WHY ADVERTISE FLIGHTS THEN CANCEL THEM. Would not depend on this service and look for alternative.
Thank you Loganair for your reply. I understand that at times changes need to be made, what I fail to understand. Is loganair advertising and selling flights then changing/cancelling them. We had watch for the November flights going on sell (they were not available at the start of the year). So Loganair sold these, got there money straight away from the bank. Within 2 months or so of these tickets going on sale, YOU cancel the Friday flight??? Changes should be made after your current commitments have been seen to p
12 de junho de 2026
Avaliação não solicitada
Resposta da Loganair
We’re very sorry to read about your experience and understand how disappointing and disruptive this would have been, particularly when it affected important plans.
As I am sure you will appreciate, the preparation of flight schedules is a complex process and, like all airlines, there are occasions where it is necessary to amend our flying programme. While we always strive to operate services as planned, operational requirements can sometimes necessitate changes, including cancellations.
In situations like this, Loganair acts in accordance with UK261regulations and endeavours to notify affected passengers as soon as possible so that alternative arrangements can be considered.
Regarding your refund, if your booking is eligible, once requested our standard timescales are to issue refunds within 7 working days. We are sorry if this has taken longer than expected in your case and appreciate your patience.
We fully understand your frustration and regret that this experience has impacted your confidence in our service. If you would like us to review your booking or provide further assistance, please don’t hesitate to reach out to our Help Centre via the link below:
https://www.loganair.co.uk/customer-support/
^JH
Helpful customer service operated by real people
I use Loganair several times a year and am always impressed by the cabin crews. In April I had to contact customer service a number of times in connection with arranging wheel chair assistance but then ultimately cancelling flights due to my partner's medical condition. I sent a number of messages as the position changed but received helpful and patient replies within a short timescale. Am baffled by the low Trustpilot score. Was particularly impressed when I was given a credit note for one of the flights we had to cancel (a goodwill gesture, they were non-refundable tickets) on production of evidence of my partner's heart attack. Compared to the terrible lack of communication from our holiday insurer Avanti, my experience with Loganair at a very stressful time was and still is much appreciated.
Many thanks to Staszek, Paula & Vicky.
20 de abril de 2026
Avaliação não solicitada
Resposta da Loganair
Thank you so much for taking the time to share your experience and for your continued support to Loganair.
We’re truly pleased to hear that both our cabin crew and customer service teams were able to support you so effectively, particularly during what sounds like a very difficult and stressful time. Your kind words about the patience and responsiveness of our team mean a great deal, and we’ll be sure to pass on your personal thanks to Staszek, Paula, and Vicky—they will be delighted to know they made a positive difference.
We’re also glad that we could offer some flexibility with the credit note gesture, and that it helped ease the situation even a little.
Thank you again for your thoughtful feedback and recommendation—it’s genuinely appreciated.
We hope to welcome you onboard again in the future, and we send our very best wishes to you and your partner. ^JH
Nearly a 3 hour delay from Jersey to…
Nearly a 3 hour delay from Jersey to Bristol this morning, and then a massive delay waiting for baggage. This has added 4 hours to my journey. Not a very good first experience with these but the only option to Jersey! 🤦♂️
10 de junho de 2026
Avaliação não solicitada
Resposta da Loganair
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the disruption to your journey from Jersey to Bristol and the delays you experienced both during the flight and on arrival.
As we do not have your specific flight details, we’re unable to provide a more tailored explanation on this occasion. However, we fully appreciate how frustrating a delay of this length can be, particularly when compounded by a lengthy wait for baggage. Please accept our sincere apologies for the inconvenience caused and the impact this had on your overall travel experience.
We will ensure your comments regarding the baggage delay are shared with our ground handling team at Bristol so that we can review the service provided and work towards improvements.
If you would like us to look into your journey in more detail or provide further assistance, please don’t hesitate to contact our Customer Help Centre via the link below:
https://www.loganair.co.uk/customer-support/
Thank you again for your feedback, and we hope we’ll have the opportunity to provide you with a smoother experience in the future. ^JH
Over priced tiny air craft
Over priced tiny air craft , always changing flight times or worse they get cancelled. Never got offered a complimentary drink, was on back row and wasn’t even asked. Toilet is also absolutely stinking of fishy stale piss
8 de junho de 2026
Avaliação não solicitada
Resposta da Loganair
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your recent experience did not meet your expectations.
Our aircraft are selected specifically to suit the regional routes we operate, allowing us to serve a wider range of destinations efficiently. We appreciate, however, that this may not always align with every customer’s preference, and we regret any disappointment caused.
We’re also sorry to hear that you were not offered the complimentary on-board service. This is certainly not the standard we aim to deliver. Unfortunately, during particularly busy periods or towards the end of the aircraft’s flying day, supplies can occasionally become limited, but all customers should still be attended to by our crew. We will address this with the relevant teams to ensure consistency of service.
Additionally, we apologise for the condition of the aircraft toilet. Cleanliness is very important to us, and your comments will be passed on to our cleaning and cabin teams for immediate review and improvement.
Thank you again for your feedback—it helps us identify where we need to do better. We hope to provide you with a much more positive experience in the future. ^JH
Randomly changed flight times - DO NOT USE
Randomly changed flight times, thus screwing up all my connecting flights meaning i missed my sisters wedding as i couldnt rebook alternatives. Will never use again. Was unable to get refund from connecting flights even with insurance. Loganair did at least refund their part of this but they do not stick to their schedules so cannot be relied upon. Avoid at all costs.
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Loganair
Firstly, on behalf of Loganair, I would like to offer my sincere apologies for the inconvenience and disappointment you experienced as a result of the changes to our flight schedule. I am truly sorry to hear that this disruption impacted such an important personal occasion.
As I am sure you will appreciate, the preparation of flight schedules is a complex process and, like all airlines, there are occasions where it is necessary to amend our flying programme. While we always strive to operate services as planned, operational requirements can sometimes necessitate changes. In such situations, Loganair acts in accordance with EC261/2004 regulations and endeavours to notify affected passengers as soon as possible.
I fully appreciate the frustration caused, particularly as the schedule change impacted your onward travel arrangements. However, as your journey was booked on separate tickets with different providers, no individual carrier holds responsibility for the performance of the others. Unfortunately, Loganair staff are unable to access or amend bookings made independently with other transport providers, and in line with our Conditions of Carriage, we cannot accept liability for onward travel arrangements beyond those ticketed directly with us.
That said, I am very sorry for the overall experience and the wider consequences this had for your journey. We do understand how important reliability is to our customers, and your feedback is taken seriously as we continue to review and improve our services.
Thank you for taking the time to share your experience. ^JH
Take the ferry and avoid these chancers
Flight couldn’t land last night in Sumburgh so flew back to Edinburgh
Told to arrange our own emergency accommodation with no help from their team
Been at the airport 4 hours and flight just been cancelled.
No communication.
Someone says they hadn’t booked a crew
Nobody at Desk 60 where we were told to go to, to deal with disgruntled passengers
We have all paid Loganair a ridiculous amount for the privilege of being treated like we’re not important enough for anything apart from giving them money.
Never again.
2 de junho de 2026
Avaliação não solicitada
Resposta da Loganair
Thank you for taking the time to share your experience, and please accept our sincere apologies for the disruption to your journey.
On the evening in question, weather conditions at Sumburgh were below the aircraft’s safe operating limits, which unfortunately meant that the aircraft could not land as planned and had to return to Edinburgh. While we fully appreciate how frustrating and inconvenient this situation is, particularly given the delays and uncertainty you experienced, safety must always remain our absolute priority. We will never compromise on safety, even when this leads to significant disruption such as delays or cancellations.
We are very sorry to hear about the difficulties you encountered following the diversion, including arranging accommodation and the lack of clear communication at the airport. This is not the level of service we aim to provide, and we understand how this would have added to an already stressful situation.
We can see that you have already contacted our Customer Relations Team. They will review your case in detail and will be in touch in due course with a full response to your concerns.
Once again, please accept our apologies for the disruption caused. ^JH
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