ABD.co.uk Avaliações 

328
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Avoid Autobulbs Direct (ABD.co.uk) at all costs! I ordered "brand new" OSRAM bulbs, but they arrived previously opened with tampered seals. I had them installed at a certified auto center, and the p... Ver mais

Avaliado com 3 de um total de 5 estrelas

I ordered some car detailing products. I noticed one of the products wasn't what I ordered. After contacting ABD, I was asked to return all the products, which I did, except for two bulbs I needed.... Ver mais

Avaliado com 5 de um total de 5 estrelas

I've fully kitted out two of my own cars and my best friends car from these guys and they've been brilliant. For the first time I had to claim on warranty for replacement LED's last week and I've spok... Ver mais

Avaliado com 5 de um total de 5 estrelas

Been a customer for years and they are still my go to for car bulbs. Such an easy way to find out what bulbs you need by entering your reg number, so helpful. Plenty of purchase options, brands and st... Ver mais

Detalhes da empresa

  1. Loja de Iluminação
  2. Demolidora de veículos

Escrito pela empresa

Car Lights, Car Bulbs, Headlights, Wiper Blades and Xenon Bulbs available for any manufacturer. Find yours today on Autobulbs Direct Ltd


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

328 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 72% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(328)

32 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Caring people.

Amazing service delivered by caring people. I had an issue the day before we were due to go on holiday. ABD were brilliant, even paying for a morning delivery so I got what I needed on time. Will not hesitate to use ABD again and fully recommend them.

23 de maio de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Missing parts in order

Purchased products at the end of December, did not open parcel then as we had only just purchased the vehicle and had a dispute with the dealer. Only just opened the parcel (admit 4 months after purchase) opened and one item not in parcel, rang today explained, said happy to purchase another one as it was my fault for delay, could anything be done with delivery costs. Answer a flat NO. Asked again and still a flat NO. Shame

30 de abril de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Disappointing experience

A useable product (just about) dispatched swiftly and delivered next day exactly as promised.

However, what I received was obviously not new but returned to ABD from a previous customer. The box had been ripped open, parts unpacked, some assembled and scuffed, and there had been no effort to repackage this for resale. The box even included the original receipt showing another customer's name, address and price paid. So much for GDPR.

The product itself did a job, but not without some huffing and swearing (presumably why the bars had been returned by someone else with more time). Describing the fixing kit as 'vehicle-specific' is a bit of a stretch. The connection point between bars and pylons is widely adjustable - a nice feature, but the instructions give no idea of where to set it for a particular car, so trial and error for the required fit is rather time-consuming. It's also designed with the front fixing bolts intentionally 5mm shorter than the rear, but this makes it impossible to thread them into the roof mounting points. The only way they would attach was by omitting chunky washers that the manual seemed to think were essential.
Eventually, the bars felt securely fixed and did support the weight of a full roof box for our trip, but after this experience, I'm sorry I cannot recommend the product or the company.

12 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The bulbs arrived quickly

The bulbs arrived quickly, and the Osram nightbreakers solved the dim dipped-beam problem on my Volvo V50 - now I can see the road when I dip!

The discount helped me to go for the more expensive of the two Osrams, and they're really good.

1 de abril de 2025
Avaliado com 5 de um total de 5 estrelas

Item exactly as descibed

Item exactly as descibed, well packaged and very quick delivery. First reaction is relief the tyre actually fitted. Secondly, pleased with the product and speed of delivery therefore I,'m more than happy to recommended this company.

1 de abril de 2025
Avaliado com 5 de um total de 5 estrelas

Needed a new bulb and spotted the Xenon…

Needed a new bulb and spotted the Xenon (stealth-35w-xenon-hid-conversion-kit) upgrade kits and took a punt. Very pleased, pretty easy to fit and they are so much better than the old bulbs. Literally night and day difference!

4 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Damaged packaging ,and missing parts

Damaged packaging ,and missing parts

3 de março de 2025
logotipo da ABD.co.uk

Resposta da ABD.co.uk

I'm very sorry that you have received a damaged item. I can see my colleague is already in communication with you to arrange this to be replaced at no cost to yourself.

While this is certainly not the experience we expect for our customers, we will do everything in our power to rectify the situation as quickly as possible.

We're always here to help so if you have any further queries, please do not hesitate to contact us.

Avaliado com 1 de um total de 5 estrelas

I ordered and paid for some bulbs from…

I ordered and paid for some bulbs from ABD.
I paid for next day delivery as they were urgently required. The delivery did not show up the next day.
After contacting the company to find out what was up I have been told that they are trying to track the package down and they would issue me a refund for the postage.
I did ask if they would send another set of bulbs out to me but received no response to this request.
So far I have also not received the refunded postage charge either.

On the whole a bad company for me with this experience and I will definitely not be using them again. Poor customer service.

7 de fevereiro de 2025
Avaliação não solicitada
logotipo da ABD.co.uk

Resposta da ABD.co.uk

We're very sorry for the delivery issue on your order. Unfortunately we were let down by the courier in this instance. Normally they are very good and we get very few issues at all, however no courier is 100% perfect and in this case your order got affected.

When this happens, as advised we do have to investigate to see if the parcel can be found as this is often the quickest way to get the items you ordered to you.

Unfortunately the courier company were unable to locate the parcel so we resent it again which we can see has been delivered to you safely.

As promised, we have also refunded the next day shipping charge you paid.

Once again we are very sorry for the issues you have experienced with your order.

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