Autohaus Arizona Avaliações 68

They didn't have the part so they canceled my order now they're keeping my money for several days and I'm trying to get it back immediately they told me the bank would process it in 4 days well I called my bank and they said no they would process it as soon as they got it back from them so they're lying to me. That's why this company doesn't have phone number or able to call back because they rob people.

AVOID AUTOHAUS AZ!

The customer service is “POOR” at best!
This had been the first order I had ever placed with AutohausAz. I had decided to stray from my regular trustworthy go to retailers on this transaction because AutohausAz claimed to have everything I needed to fulfill my order.

On two occasions I attempted to order rotors & pads for my BMW M5. In both instances my order was placed & confirmed but I never received the parts. And In both instances the transaction even appears on my credit card account. Instead I received a general BS e-mail reply claiming they couldn’t verify information. When contacted to find out what the issue was, I received a general BS auto reply and no further communication after that. In this day and age of online retailers, customer service is “EVERYTHING” and I mean “EVERYTHING”! … Companies like FCP Euro , ECS Tuning & Turner Motorsport have a deep understanding of this concept and have exceptional customer service. AutohausAz however, does not!

I have purchased parts from FCP, ECS & Turner over the years and they are top quality alternatives with “great” customer service and hassle free transactions. These retailers obviously take a page from the playbooks of successful retailers with exceptional customer service (Amazon, Chewy, Zappos etc.). I will be returning to my trustworthy go to on-line Auto parts retailers for I know I can always rely on them.

On a final note… When faced with incompetent people or business, a mentor of mine use to say (with the most cocky grin on his face) “it will all just work it self out” and it always did.

AUTOHAUS Az is responsible for its own demise.

A Very Disappointed Customer…

Received Porsche trim damaged. AutohausAZ quickly replied to my email and offered refund or new trim. I elected new trim which I received within 2 days. Great customer service.

Price and initial delivery was great. But one wrong part was sent. I informed Autohausaz immediately and heard nothing. I informed them again, they apologized and they said they would be in contact. Nothing… I sent another email. Nothing….Mistakes are made and most consumers accept that fact. When a mistake is made, the integrity of the company or customer is determined by the response. Autohausaz is currently a zero(0)

Ordered a Porsche flywheel and bolts at a great price. Definitely cheaper than other websites, and it arrived within 3-4 days. Great service and packaging.

A great selection of parts, including many OEM Mercedes Benz items, at great prices. Their website can be a bit intimidating, and actually talking with someone can be a bit of a challenge.

Stay away from this Company.
I bought two items, got only one correct, the other was wrong and I returned it immediately. When i request them to send me the right part the started playing dumb. Still not resolved

Placed an order yesterday....no confirmatiion message just a PayPal refund :-).... They seem to be one of those parts resellers who list items for sale as "in stock" when they actually stock no items. I wouldn't waste your time with this seller. Seems to be more of these fake parts sellers popping up these days

Quick service on the parts I ordered for my 2018 Porsche Cayenne. Well-packed parts were sent, parts in perfect condition and exactly what I ordered. Could not be more pleased with everything from AutohausAZ!

It's been a few years since I ordered from autohaus AZ the last experience I had with them was disappointing.

Let's give these guys another chance place another order never received any tracking information couple days later email the company ask for tracking info never hear back parts arrive 6 days after their ordered some of the parts were clearly used boxes were ripped and tip of one of coil pack clearly looks cracked. Other items definitely not right. Air filter was nowhere near OEM quality seem like a cheap knockoff part. Very disappointing still waiting to hear back from autohaus AZ about this order. Really disappointing that they're online chat does not work and there's no way to contact anybody in real time much less two or three day response.

Purchased OEM replacement parts at a reasonable price and prompt shipping. Downgraded one star because chat responder took twenty minutes or longer to come on-line and reply to a question. Responder did apologize but, by that time, I had ready placed the order.

Order several parts (one hard to find) at good prices. One part was missing, Things happen over Holiday season. Contacted customer service and Aaron responded at fixed the problem fairly quickly. Would certainly deal with them again.

Terrible company to deal with. Sent wrong parts, would not refund return. Customer experience poor, said they would call to follow-up and never did. Hundreds of better parts companies to deal with. Avoid these folks.

Never spending another dollar with this place. Untrustworthy. Beware.

All of their products state "Leaves warehouse in 1-2 days." I haven't had a single order leave the warehouse in 1-2 days. Weeks will go by without hearing anything. They state they have a customer support chat with BS hours. They're never online. They offer a BS phone number that doesn't connect you to anyone. Now I have no way of canceling my order that should have been here a week ago. Never again.

Worst customer service ever.. I ordered 10 spark plugs they sent me 6 of the wrong brand. Good luck getting in touch with them. I have used their system to reach them and no response!! They tell you to please call them in the email they send you, but when you call they tell you to just go to their website and fill out a form for them to reach back to you?? BS!

Really disappointed MANY times with this company. They advertise hard-to-find parts as "in stock" and then after you purchase tell you they are not available. This has happened to me so many times. And seems like others have the exact same experience. Customer Service sucks - no phone number to call. Slow to respond. Very unhappy.

I placed my order on 7/19/24. Received a partial shipment. E mails confirmed the items sent; one of the e mails indicated the order was completed. No mention was made about the other items which were paid for. Sent several chat messages via there web site on 7/22,7/23,7/24. I finally got a response on the afternoon of 7/24 ask for photos of the package, etc.
How can you take a photo of something you do not have. You can not talk to anyone because the telephone support number mentioned in their communications is answered by recorded instructions to use their chat message feature.
Will not use this company again!!

These people are scammers! Beware of the bait and switch. They had an ad on several places showing a car advertised for a certain price then once I wanted it said it was going to cost over 50% more with added on unnecessary fees. Ridiculous. Never seen anything like this.

Ordered some parts from here for delivery to the UK,

Parts arrived within 4 days, no stress at all and quality parts. thankyou!