A Vintage Fit Avaliações 

91
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I ordered two dresses and paid for next day delivery because I needed them for the weekend. One of the items was a preorder, but it wasn’t obvious to me during the ordering process that this wo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Brought a custom jersey from AVF and the turn around was so quick and the customer service was amazing, keeping me up to date with delivery etc. I’m absolutely obsessed with it and alway get complimen... Ver mais

Avaliado com 5 de um total de 5 estrelas

Quality & service is top tier! I always get the most compliments when I wear an AVF outfit. Everything is so flattering and don’t have any problems with sizing I usually do. Shipping is super fast too... Ver mais

Avaliado com 5 de um total de 5 estrelas

The quality of the clothes and the designs are insane! Literally never got so many compliments in my life. One of my jeans that I’ve purchased about 3 years ago I am still wearing almost everyday and... Ver mais

Detalhes da empresa

  1. Loja de Roupas
  2. Loja de Jeans
  3. Loja de Vestidos
  4. Loja de roupas vintage

Escrito pela empresa

Based on a love of vintage denim and a struggle to find such fits in the modern world, A VINTAGE FIT was created to combine the two. Offering a range of custom designs, we celebrate nostalgic styles, marrying the past with the present. From women in London, to women all over the world, we introduce a one of a kind, staple wardrobe, tailored just for you.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

91 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 70% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(91)

42 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Obsessed is an understatement

Obsessed is an understatement! A Vintage Fit is the only place I buy my custom jeans. They fit like they were made for me! The denim is super comfy, and the attention to detail is next level. Finally, jeans that hug in all the right places! A Vintage Fit, you've won my heart (and my closet).

15 de abril de 2024
Avaliação não solicitada
logotipo da A Vintage Fit

Resposta da A Vintage Fit

Hey Louisa,

Thank you so much for your feedback and kind words. We are so glad to hear you have finally found vintage denim to fit you just right. We are honoured to have won the heart of your closet!

AVF x

Avaliado com 1 de um total de 5 estrelas

I ordered a pair of jeans

I ordered a pair of jeans, asked for sizing which I provided- waist size. I was sent wrong sizing of the jeans I paid for. I kindly sent an email to get store credit or refund to get the jeans in the correct sizing and I was told I couldn’t as they have a strict no return policy. Emails went back and forth with me providing proof and they will still not refund. They will not take responsibility for their error. I would advise strongly to not order from this company as their customer service skills are awful and no accountability taken.

3 de abril de 2024
Avaliação não solicitada
logotipo da A Vintage Fit

Resposta da A Vintage Fit

Hey Mel,

Thank you for sharing your experience and we are sorry to hear of your disappointment. Our team ensure all denim is tailored to the correct size prior to dispatch and we would take full responsibility if any error was made on our end. I have taken a look into this and can see the correct size inputted was received.

AVF x

Avaliado com 1 de um total de 5 estrelas

Avintagefit a scam company

I pre-ordered a pair of jeans on Avintagefit
website in December 2023.
They were due to be delivered on the 21of February 2024. No communication from them on the order updates.
I emailed them requesting updates on my order and I got a reply saying that my order would be delivered before the 21st or on the 21st of February. No dispatch emails, no tracking links.
Still no jeans delivered.
Now, I'll have to request a refund. It's a scam company. I should've read the reviews before ordering from them.

21 de fevereiro de 2024
Avaliação não solicitada
logotipo da A Vintage Fit

Resposta da A Vintage Fit

Hey,

Thank you for your review and we are so sorry to hear you are disappointed with your experience shopping with us. All orders are aimed to be dispatched within the time frame, however if there is an error or issue with any order we would be happy to issue a full refund instead. We appreciate all customer feedback and assured we would never scam, but an unintentional error may have been made.

AVF x

Avaliado com 5 de um total de 5 estrelas

Great fitting jeans

I ordered a pair of minimal jeans and the fit was great! Always struggle to find jeans that fit me so super happy to have found this brand. The customer service team assisted me in picking the right waist measurement and hip size. Very happy with my jeans!

27 de janeiro de 2024
Avaliação não solicitada
logotipo da A Vintage Fit

Resposta da A Vintage Fit

Hey Grace,

Thank you for sharing your experience and we are so glad to hear you have found denim to fit and that our team were able to assist with this. We hope you are loving your new jeans.

AVF x

Avaliado com 1 de um total de 5 estrelas

If I could give zero stars I would

If I could give zero stars I would.
I ordered a pair of jeans in October (4 months ago) and was told it would be 8-10 weeks to dispatch, fine.
After 3 months I reached out to the team and was told that they were getting them ready and they would be dispatched in 1-2 weeks.
After 2 weeks I reached out again only to be told that they had “reviewed my order” (whatever that means) and were refunding my money.
I told them how unhappy I was with their shocking service and they tried to justify it by telling me they weren’t happy with my jeans so they cancelled the order! It’s actually laughable. Just get another pair???!!!
What an incompetent team. DO NOT WASTE YOUR TIME OR MONEY ON THIS BRAND.
They care to cater for influencers and don’t care about their customers.
They clearly don’t source enough clothes to actually send out so they take your money and hope you eventually forget about it.
SCAMMERS.

9 de fevereiro de 2024
Avaliação não solicitada
logotipo da A Vintage Fit

Resposta da A Vintage Fit

Hi Lauren,

Due to the nature of vintage stock supply and alterations, unfortunately unexpected delays can occur. We are truly sorry for the delay that was encountered.

Upon quality checking, we were not entirely happy with the outcome of your denim on this occasion and therefore could not fulfil your order at this time. This was outlined to you via email where we offered a discount code for future purchases to apologise for the inconvenience.

We would have been more than happy to process an alternative pair for you. However, due to the numerous emails which have been sent by yourself outlining your disappointment with waiting and emails containing insulting remarks to our team, who work hard to both keep customers satisfied and speak to them in a manner of respect, we believed asking you to wait for another pair of denim to be complete would not be the best course of action.

We appreciate customer feedback and we are truly sorry for your disappointment on this occasion.

AVF x

Avaliado com 1 de um total de 5 estrelas

You’ll never get a pair

I’m pretty sure all the positive reviews are employees or friends.
I ordered a pair in October and as of December no jeans. I emailed the company to get a condescending reply back from someone named Betty. I do have to say she did reply 3 of the 4 emails sent… I finally asked to cancel the order, no reply. I was forced to call my bank and stop payment for the order.

10 de janeiro de 2024
Avaliação não solicitada
logotipo da A Vintage Fit

Resposta da A Vintage Fit

Hi,

As outlined on our website, our pre-order items have a processing time of 10 weeks before dispatch.

We apologise greatly that the last email sent was missed by our team. However, as outlined on our website, unfortunately we are unable to cancel any orders once they have been made. Any order cancellations must be made up to 30 minutes after purchase.

AVF x

Avaliado com 1 de um total de 5 estrelas

Don’t order from them!

Ordered a pair of jeans which were in stock and 6 weeks later they had still not been dispatched although the timeframe was 2-4 weeks during busier periods. I then sent them an email which they ignored and I had to try several times for them to get back to me. They took ages to respond and assured me my jeans would be sent out by the end of the week. They were not sent out and I had to chase AGAIN. After going back and forth several times (which was a headache as they just don’t reply) I just had to ask to be refunded. They didn’t give me any reasons as to why there was such a long delay or how long I should have to wait. I shouldn’t have to chase for my jeans and be lied to. Just be upfront and honest - you don’t have the jeans which were apparently in stock! They have time to post on social media and send out items to influencers yet don’t have time to respond and fulfil their paying customers orders. Waste of time and the poorest customer service I’ve ever received. A fraudulent company which should be shut down and investigated.

18 de dezembro de 2023
Avaliação não solicitada
logotipo da A Vintage Fit

Resposta da A Vintage Fit

Hi,

We are so sorry to hear about your disappointment on this occasion.

Our processing time for the product was up to 4 weeks during our normal working periods, as outlined on our website. Unfortunately, this order did encounter a delay. We are truly sorry for this, rest assure we work very hard to ensure every customer receives their order as soon as possible. Our social media and PR team are completely separate to our operations team and have no impact on customer orders.

Our customer service team operates Monday - Friday between 9am and 5pm, and we ask customers to kindly allow 24-48 hours for our team to respond to your query due to a large number of cases that they handle on a daily basis.

Unfortunately, due to the nature of vintage stock supply and reworking operations, it can be difficult to provide an exact date once an order encounters a delay, however, we do our best to keep the customer up to date with the information that we have. However, we do understand the concern with unforeseen delays and in this circumstance were more than happy to cancel this order for you.

AVF x


Avaliado com 1 de um total de 5 estrelas

I ordered a pair of jeans from them

I ordered a pair of jeans from them, they came completely broken and unfit for purpose. They said they wouldn’t refund even though legally they should, they would fix them but I said I wanted a refund. They then went on to say if I was so in persistent about a refund that they clearly didn’t fit me and I’d ordered the wrong size. So so rude entitled the girl who runs it thinks she is gods gift to earth I am disgusted by them. My husband then ordered from them for a gift for me the jeans took 3 months to arrive and they hadn’t even been altered, I had ordered a size 27.5 waist and they measured 34!!!!!!! A total joke. Still then they only offered an exchange. Can’t wait for this company to get shut down. Stupid millennial entitled children running it. Absolute morons.

11 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

AWFUL! DONT WASTE YOUR MONEY.

DONT WASTE YOUR MONEY
I ordered an item after it came back into stock (with an added price increase of £35 from when it was advertised as out of stock).
The item took over 4 weeks to arrive. I contacted them multiple times asking for an update as it was showing as in stock but was fobbed off by them stating that it was a custom order even though no custom requests were made. I asked for a refund and for the order to be cancelled which they ignored.
When the item finally arrived it is completely different to what was advertised. I have contacted them multiple times about this but customer service is awful!!!

25 de outubro de 2023
Avaliação não solicitada
logotipo da A Vintage Fit

Resposta da A Vintage Fit

Hi Carmen,

We are so sorry that you feel this way about your experience with us.

As outlined on our website, our denim items have a 4 week processing time as they are made to order.

It is outlined on the product made the denim on the model is just for reference and denim within this collection can vary from light to mid blue with varying degrees of distressing.

We are so sorry your email was missed by our team, however our returns policy is outlined on our website.

AVF x

Avaliado com 3 de um total de 5 estrelas

Anyone knows where you can find those…

Anyone knows where you can find those boyfriend cargos that they sell? Found some on military first but they’re not quite the same . I’m scared to order from them after reading the reviews.

19 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

i have been waiting 3 months for two…

i have been waiting 3 months for two pair of cargos. Absolutely no response or refund yet. I had previously ordered a custom skirt and it took over a month, but the skirt looked so cute once i got it... i foolishly ordered again. I will never ever order here again. it's not worth the wait. By the time i receive them it will be out of season.

16 de novembro de 2023
Avaliação não solicitada
logotipo da A Vintage Fit

Resposta da A Vintage Fit

Hi Kemba,

We are so sorry to hear about your dissatisfaction on this occasion.

As outlined on our website, our pre-order time-frames are 10 weeks, this was also outlined to you via email.

AVF x

Avaliado com 1 de um total de 5 estrelas

DO NOT PURCHASE

DO NOT PURCHASE

Paid $155 and ordered a pair of jeans in July. Oct 8th (the date they were supposed to be shipped on or *before and also my bday so I was excited for the new custom jeans) came around and I hadn’t heard anything so I emailed and they said they would be sent out in another 2-3 weeks.. it is now November 4th and I got a refund atleast but no explanation as to why they didn’t communicate and couldn’t send my jeans in over 3 months. So disappointing

4 de novembro de 2023
Avaliação não solicitada
logotipo da A Vintage Fit

Resposta da A Vintage Fit

Hi Katie,

Thanks for your feedback and we are very sorry that this was your experience with us.

We have since worked hard to improve our processing times and customer support communication.

We hope you will shop with again in future.

AVF x

Avaliado com 1 de um total de 5 estrelas

DO NOT BUY ANYTHING FROM THEM!!

DO NOT BUY ANYTHING FROM THEM!!! THIS IS A SCAM AND THEY WILL TAKE MONTHS TO SHIP AND THE HAVE THE WORST CUSTOMER SERVICE!

AVOID AT ALL COSTS. THEY RUN A BUSINESS BY SHOWING EDITED JEAN PHOTOS OF CELEBRITIES THAT GET THE JEANS ALTERED ANYWAY TO CONVINCE PEOPLE TO PAY FOR LEVIS AT 3X THE PRICES.

I WISH I COULD GIVE A ZERO-STAR

3 de novembro de 2023
Avaliação não solicitada
logotipo da A Vintage Fit

Resposta da A Vintage Fit

Hi Yasmine,

We are very sorry that you were dissatisfied with your experience on this occasion.

As outlined on our website, each item has a different processing time depending on supply, demand and alteration.

We under no circumstances edit any of our products in our photographs. All of our denim is made to measure and altered for a more tailored fit.

AVF x

Avaliado com 1 de um total de 5 estrelas

Cargos never arrived

Ordered a pair of cargos, and had to pay for express delivery as that was the only option available. The cargos still had not arrived a month later, emailed them to complain they never responded. 2 months later the cargos never arrived, end up just getting a refund to my account with no explanation. Terrible experience

5 de outubro de 2023
Avaliação não solicitada
logotipo da A Vintage Fit

Resposta da A Vintage Fit

Hi F,

We are so sorry to hear this.

Every item ordered is dispatched with express shipping after the allocated processing time. Our pre-order time frame is up to 10 weeks.

As we are a small business with very high demand, unfortunately we can encounter delays on certain items. We apologise greatly for this.

We are continuing to improve our processing times and hope that you will shop with us again soon.

AVF x

Avaliado com 1 de um total de 5 estrelas

NOT WORTH IT

don’t even bother buying anything from this brand, literally glorified scammers. ordered a pair of jeans almost 12 weeks ago. The website states it takes ‘UP TO’ (key word) 8 weeks for pre order items. Absolutely zero updates or communication about my order. Maybe they should spend less time posting pictures of kylie jenner to their instagram feed and more time actually processing, making and dispatching their products. terrible.

31 de agosto de 2023
Avaliação não solicitada
logotipo da A Vintage Fit

Resposta da A Vintage Fit

Hi Lily,

We apologise that you were not satisfied with your experience with us on this occasion.

Unfortunately, I can see that your order encountered a delay due to vintage stock supply issues. As soon as we were made aware of your frustration with the delays, we went ahead and cancelled the order for you.

Our customer service and processing team are completely separate to our social media and PR team and therefore this has no impact on customer orders.

We hope you understand.

AVF x

Avaliado com 1 de um total de 5 estrelas

DONT ORDER

DONT ORDER! I ordered a skirt three months ago and it hadn't come yet, sent them multiple emails which they responded every time that my ordered would be dispatched in a week which was a lie!! They were very rude in their responses and didn't help, so I cancelled my ordered after waiting three months. So disappointed!

7 de agosto de 2023
Avaliação não solicitada
logotipo da A Vintage Fit

Resposta da A Vintage Fit

Hi Sophie,

Thank you for your feedback and we apologise that you feel this way about your experience.

Our team is never dishonest and works hard to provide the most accurate time frame for made to measure items, however unfortunately on this occasion there was an unforeseen delay.

We have since greatly improved our processing times.

AVF x

Avaliado com 1 de um total de 5 estrelas

Completely different to what you see on Instagram

I ordered a pair of the classic blue jeans and measured myself properly. They look nothing like the fit that all the influencers are wearing on their Instagram page. First of all, the colour was completely off, it was nearly a navy blue and on the website and on their Instagram it looks like a light blue. They said they stated this in the description but surely it shouldn’t vary that much? The sizing was all off? I’m the same height as the model but my 32” jeans were cropped on me and hers were hanging below her heels? They had the baggiest crotch ever, it was honestly laughable and completely unwearable. The whole fit was appalling and they could easily exchange my sizing as I’m sure the size I ordered was a popular size. But it was no refunds allowed

2 de junho de 2023
Avaliação não solicitada
logotipo da A Vintage Fit

Resposta da A Vintage Fit

Hi Bonnie,

We are so sorry that you feel this way about your experience with us on this occasion.

As outlined on our website, denim within this collection varies between light and mid blue. Upon review of the photos you had provided, the denim received was true to the reference images and description.

As each body type is very different, clothing items will look slightly different on everyone. Hence the importance and encouragement to measure yourself carefully rather than relying on the model's measurements and size.

As outlined on our website, we do not accept returns or exchanges on our custom denim items as they are specific to each customer's measurements. Moreover, it is the customer's responsibility to select the correct size upon purchase.

If you would like assistance with sizing for future purchases please do let us know!

AVF x

Avaliado com 5 de um total de 5 estrelas

BEST JEANS EVER!!!

Jeans arrived today - beautifully wrapped and BEST jeans EVER!!! Perfect fit and look amazing!! Bought a black denim skirt 2 weeks ago - had so many compliments that I’m going to order another in blue. Customer service was so helpful with sizing. Highly recommend!!

30 de maio de 2023
Avaliação não solicitada
logotipo da A Vintage Fit

Resposta da A Vintage Fit

Hi Marcia,

Thank you so much for your feedback.

We are so happy that you love your skirt and that your enjoyed your experience with us!

We hope you shop with again soon!

AVF x

Avaliado com 1 de um total de 5 estrelas

DO NOT even think about ordering from…

DO NOT even think about ordering from this website. I ordered a skirt, it looks nothing like the imagine on website. It was faulty they said I can send it back they said they could see the fault and will sort it. Im cutting a really long story short because not waisting my energy on this company. But I ordered in march and they refusing give me my money back and I still have no item! It’s honestly not worth the money you can find they’re stuff else where or make it yourself.

30 de maio de 2023
Avaliação não solicitada
logotipo da A Vintage Fit

Resposta da A Vintage Fit

Hi Carly,

We are so sorry that you had this experience with us on this occasion.

I can see that a resolution was found whereby the skirt was returned and exchanged for an item that was up to standard.

We apologise for any inconvenience caused.

AVF x

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