Ayvens in the UK Avaliações 

I drive a leaseplan/ayvens van for work and a recent service booking has been a nightmare. Dropped off to the garage at 8am on Tuesday 13th May, did not hear anything until I called the garage and was told the van required 2 brake pads and 2 tyres; but the works could not be done until leaseplan/ayvens authorised the repairs.

Authorisation was given at end of day for the brake pads, but the garage were not authorised to replace the tyres and a mobile fitter was booked instead. The garage was perfectly capable of replacing the tyres and the pads, but now I have to wait until the mobile fitter has replaced the tyres at the garage.

Still not received the van, lost 2 days of work, 2 days off the road for 2 brake pads and 2 tyres!!

Good customer service

Spoke to Affy - he was fabulous really clear and did what he said.
Easily fixed my problem with a change of vehicle and number plate transfer

Huge thanks to Stephanie, who stepped in and effortlessly resolved what was becoming a protracted issue. Great customer service.

Rating: ⭐ (1/5) – A Complete Nightmare

I regret ever dealing withAyvens—my experience was nothing short of a disaster from start to finish. If I could give zero stars, I would.
What Went Wrong:

🚨 Terrible Customer Service – The staff were rude, unresponsive, and seemed completely uninterested in helping.

🚨 No Support After Sale – When I reported issues, they brushed me off and refused to take responsibility.
Final Thoughts:

Avoid Ayvens at all costs. Their lack of professionalism, dishonesty, and complete disregard for customers made this the worst leasing experience I’ve ever had. Save yourself the frustration and go with a reputable company instead.

Never again!

I always have a great experience when dealing with Jas Bhogal at Ayvens. She always goes above and beyond and she is a real asset to Ayvens.

Thanks again Jas.

My complaint was handled by Toni Griffin swiftly and efficiently. Toni clearly identified the long standing confusion with my leased vehicle and addressed to a satisfactory outcome. I was reassured that Ayvens has competent personnel with good communication skills and the ability to get to the heart of the problem.

Definitely not the best out there tbh, leasing the vehicle was ok but the customer service was pretty terrible and then they have all these extra costs as you go along, if you get a parking ticket, you pay it but then Ayven then charge you another £15 which they call an admin fee even though you don’t need and don’t want them to do anything. If you write to them you get some stroppy little girl write back.
Personally I would say they aren’t the worst but they don’t value me enough to use them again in the future and I would prefer to go main dealer

Car was arranged to be collected today between 9am & 5.30pm, received a text this morning confirming collection, haven’t heard anything since. Not even a message to say we are running late.

Appalling service.

We've paid Ayvens £18,000 over the past 4 years, the car that we have been paying for has basically blown up through no fault of our own and not only have they decided to not assist with the repairs, they think it's acceptable to continue the payments when we don't have the car. We have now had to open a case with the legal ombudsmen and have been told that not only are we not able to pause any payments, but if the legal process takes longer than the end of our contract (a timeline in which I have no control over) they will continue charging £400 a month for their car which has been sat in the garage since Feb 17th.

They have left a young family with 3 children with no car, paying their lease every month on top of the hire fees for a replacement car.

No compassion, no support. Just pure greed. Avoid this company.

She was really nice and helpful answering all my questions and helped what I was asking for .

Great service recieved today from Affy. Very clear and acknowledged situation and was able to resolve straight away

The customer service I received was 1st class.

I was recently received customer support from Affy - they were friendly, knowledgeable, patient, and I really appreciate them taking the time to talk through my options and answer all my questions. Always get great customer support from Ayvens.

I was overwhelmed with deciding how to order a new vehicle and Kaldora took the time to talk things through it all. She was also really professional in timely follow up and assisting with my questions on email.

I spoke with Megan Reeves and she was very helpful in helping me sort out an issue with my car.

I have recently ordered an EV from the Ayvens Lease-car company and have had the pleasure of speaking with Affy from the Ayvens Team over the phone, regarding my order and the processing of it. Affy, was extremely, kind, polite, understanding of my request and helpful. I sincerely appreciated Affy's help, information and guidance.

I normally don't provide feedback, but my unexpected interaction with Affy on the call this morning, was refreshing and an example of great customer service - so I felt impelled to give some feedback. Credit where credit is due.
Thank you Affy and thank you Ayvens.
Very much appreciated.

Best regards,
Jason

I spoke to Affy yesterday and he was very helpful in assisting me with an issue I had with my car key. I was very grateful he could help me straight away with my query and he even put me through to the right department who were able to assist me further. Thank you Affy, you made the process easy for me

Hardeep was very helpful and responsive. Great experience all round!

I’m currently leasing 50 vehicles off Leaseplan/Ayvens and have been for going on 5 years now. I find their customer service team and in particular my account manager, Jason Chaplin to be outstanding. They are very responsive and nothing is too much trouble for them. Every time I’ve had an issue or questions they’ve been sorted and I’ve got the honest answers I needed. Couldn’t fault!