i lease an EV through salary sacrifice . Arval have a wide range of vehicles available with clear pricing and their online catalog is easy to use when obtaining a quote. The lease payment includes... Ver mais
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Veja o que dizem as avaliações
For three and a half years I have leased a vehicle from Arval. It’s been seamless throughout the process with special credit to Charlotte Cobb. I would not hesitate to do business with them again.... Ver mais
I got a vehicle with these people through Pink Lease (who were great, now called Total Motion). The contract started in December 2025, within the contract I was charged 3 months ahead therefore told... Ver mais
A empresa respondeu
I’ve had a very positive experience overall. Everything has been handled professionally and efficiently, and communication has been clear throughout. Any queries I had were dealt with promptly, wh... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
A part of BNP Paribas Group, we provide unrivalled customer service in the car and vehicle leasing sector for customers of all sizes.
Informações de contato
Whitehill House,, SN5 6PE, Swindon, Reino Unido
- 01793 887 000
- info@arval.co.uk
- arval.co.uk
4,3
Excelente
6 mil avaliações
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent Service
For three and a half years I have leased a vehicle from Arval. It’s been seamless throughout the process with special credit to Charlotte Cobb. I would not hesitate to do business with them again. Well done.
17 de abril de 2026
Avaliação não solicitada
Jo Maxted (My Hero)
Jo Maxted went above and beyond on numerous occasions for myself during the ordering off my new car following and accident in the old one, she kept me up to date on the progress at all times - Thank you
24 de abril de 2026
Avaliação não solicitada
Three weeks on from requesting a…
Three weeks on from requesting a manager call back and still nothing!
Great at taking your money, awful customer services and support.
Do yourself a favour and spend your hard earned money with another company who care!
24 de abril de 2026
Avaliação não solicitada
Resposta de Arval UK
We’re sorry to hear how frustrated you’re feeling, and we apologise that you’ve been waiting so long for a response.
Requesting a call back and not receiving one is understandably disappointing, and we recognise how this can leave you feeling let down. This isn’t the support experience we aim to provide, and we’re sorry for the lack of follow‑up.
We’d like the opportunity to look into this properly. If you can share a few details with us via the contact request we’ve sent, we can make sure we can find your account and direct to the right team and followed up as a priority.
Thank you for taking the time to raise this. We do take feedback like yours seriously and want to ensure your concerns are addressed appropriately.
Failed collection, poor communication, and ignored complaint
I had a very disappointing experience with Arval.
A vehicle collection was arranged, requiring me to remain available between 8am–6pm. As a self-employed individual, I took a full day away from work to accommodate this. The driver did not attend, and I was not contacted proactively at any point.
I had to call at 14:47 myself to request an update, at which point I was informed the collection had failed.
I raised a formal complaint, but this was dismissed without properly addressing the loss of earnings or the lack of communication. I then followed up multiple times and formally escalated the complaint, including copying additional departments, but received no response at all.
The lack of accountability and complete breakdown in communication has been extremely frustrating. I would not expect this level of service from a company of this size.
I have now been forced to escalate the matter externally .
Very poor experience overall.
27 de março de 2026
Avaliação não solicitada
Resposta de Arval UK
We’re really sorry to read about your experience and the frustration this has caused.
We appreciate how disruptive it is to set aside a full day for a vehicle collection, particularly when you’re self‑employed, and it’s not acceptable that the collection didn’t take place as planned or that you weren’t proactively kept informed. We also apologise for the way your concerns were handled afterwards and for the lack of follow‑up when you took the time to escalate the matter.
This clearly isn’t the level of service we aim to provide, and we understand why this has left you disappointed.
We have contacted you via Trustpilot to request some additional details, including the vehicle registration, so we can ensure this is passed to the correct team and fully investigated. Once we have this information, we’ll be able to review what went wrong and respond appropriately.
Thank you for bringing this to our attention. We genuinely regret the experience you’ve described and would like the opportunity to look into this properly.
Been our van providers for years great…
Been our van providers for years great company
9 de abril de 2026
Avaliação não solicitada
Resposta de Arval UK
This is wonderful news! We appreciate your kind words!
Very Poor customer service
Arranged the collection of my car at the end of the contract, collector Anglia did not arrive sent a msg 3 days later saying they would not collect on the agreed date, Tried repeatedly the contact Arval returns dept and customer services thay just fobbed me off, don't trust this company, their staff are unbelievably incompetent. Will never use them again.
13 de abril de 2026
Avaliação não solicitada
Resposta de Arval UK
We’re really sorry to read about your experience and understand how frustrating this must have been, particularly at the end of your contract. The issues you’ve described around the agreed collection date and the lack of clarity afterwards are not the level of service we aim to provide, and we appreciate you taking the time to raise this.
To allow us to look into this properly and understand what went wrong, we’ve sent a request for some additional information (including the vehicle registration) via Trustpilot to the email address linked to your review. Once we have this, we’ll be able to investigate with the relevant teams and make sure this is resolved.
Charged for item which are not longer supplied with new vehicles
When my vehicle was returned they tried to bill me £500 for a spare key and a service book I was never supplied with the vehicle, they must have known this as audi service is done on audi database and the vehicle was only supplied with 1 key due to the chip shortage In 2022 what a rip off
13 de março de 2026
Avaliação não solicitada
Resposta de Arval UK
Hi Claire, thank you for providing the additional information.
We can see that someone is dealing with your case, we have made them aware of your review and a member of the team will be in touch.
Best wishes
Lack of communication from Arval
Throughout the whole experience of leasing a car from Arval, communication was a large problem. I found it very difficult to get any information.
Issues I had with the delivery of the vehicle were never resolved as they just ignore all correspondence.
several questions I asked during the Lease period were never answered.
At the end of the Lease, when they took an additional payment from my employer that they were not entitled to, they point blankly refused to talk to me.
If this is your only way to get a Salary Sacrifice car, then I wish you good luck.
The 1 star is because I was unable to give no stars.
20 de abril de 2026
Avaliação não solicitada
Resposta de Arval UK
Thank you for taking the time to share your experience. We’re sorry to hear how frustrating this has been and that you felt unsupported throughout your agreement with us. This isn’t what we aim to deliver, and we appreciate you raising these concerns.
We’ve sent an email to the address linked to your Trustpilot account to request some further details. Once we have this information, we’ll be able to locate your lease and ensure your points are reviewed with the appropriate teams, including the matters you’ve mentioned around queries, delivery concerns and the final charge.
We do want to look into this properly and make sure the issues you’ve highlighted are understood. If you can respond to our email, we’ll take things forward as quickly as possible.
Thank you again for bringing this to our attention.
Poor customer care
Feb 26 had required a tyre replacement through out maintenance package purchased. The incorrect tyre fitted, now 17th April and 7 visits from a tyre company organised by Arval and still no tyre. Incorrect tyres ordered, tyre suppliers not arriving. Arval don’t care, they don’t call back. They even said it’s fine to drive on the tyre fitted. I asked why tyre I have and they couldn’t tell me. The car is now parked up not being driven still paying the monthly fee. Yet they can’t even get a tyre replacement right. Left reviews on X that are now being ignored, told on the 17th April they will call back and no call back.
20th April 2026, Tyre fitter arrived with yet again the incorrect tyre, Arval Tyre line aren't bothered refusing to escalate to a manager, and the tyre line agent is very dismissive.
17 de abril de 2026
Avaliação não solicitada
Resposta de Arval UK
Hi Gareth, thank you for providing your contact details. We have passed these on to our Customer Service team and a member of the team will be in touch.
Best wishes
Excellent customer service
The standard of customer service is excellent, very professional, helpful and polite,from day 1 when I got my car in September 24.
Always happy to help and advise with any queries I had.
Thank you
2 de abril de 2026
Avaliação não solicitada
Resposta de Arval UK
Thank you very much for sharing your experience with us. It’s great to hear that you’ve felt well supported from the very beginning of your journey with your vehicle and that our teams have been able to help whenever you needed guidance.
We truly value your kind words and will make sure they’re passed on to those involved. Thank you again for choosing Arval.
I’ve had a great experience with Arval…
I’ve had a great experience with Arval through my salary sacrifice car scheme. Communication has been excellent throughout, and the team are consistently professional, responsive, and genuinely supportive whenever needed. The whole process has felt easy and well‑managed. Highly recommended.
9 de abril de 2026
Avaliação não solicitada
Resposta de Arval UK
Thank you for taking the time to share such positive feedback. We’re really pleased to hear that your journey with Arval has been smooth and reassuring from start to finish.
Knowing that you felt looked after and confident throughout your salary sacrifice experience means a great deal to us.
We’ll be sure to pass your kind comments on internally, and we truly appreciate your trust in Arval.
EV leasing
i lease an EV through salary sacrifice . Arval have a wide range of vehicles available with clear pricing and their online catalog is easy to use when obtaining a quote.
The lease payment includes serving and insurance so there are no hidden costs.
Excellent communication from Arval, dealership and delivery company.
1 de abril de 2026
Avaliação não solicitada
Resposta de Arval UK
Thank you very much for sharing your experience. We’re delighted to hear that the salary sacrifice process felt clear and easy to navigate, and that the range of electric vehicles and transparent costs met your expectations. It’s especially great to know that the inclusive package helped keep everything simple, with no unexpected surprises along the way.
We’re also really pleased that the coordination between our team, the retailer and the delivery partner made for a smooth and well‑communicated journey. Thank you for choosing Arval, and we hope you enjoy many miles in your new EV.
I purchased my vehicle off arval at end…
I purchased my vehicle off arval at end of lease. Arval were awful and I will not go anywhere near them again. I spent 120minutes on hold trying to speak to someone. They charged me road tax 1 month after id purchased my van. They charged me rental costs even though I was told there would be no extra charge after my contract end date, as they said I could have a grace period for a few days while the finance company and arval sorted funds. This delay was not my issue so I was unfairly charged.
Good morning arval, yet another 344 has been taken out of my account this morning thanks for that! My reg is JO11 RDG. I hope you will contact me as soon as possible.
15 de abril de 2026
Avaliação não solicitada
Resposta de Arval UK
Thank you for sharing your experience. We’re sorry to hear about the frustration caused during your end-of-lease vehicle purchase, including delays, unexpected charges and the time it took to reach us. That’s not the experience we want customers to have.
We understand your concerns about being charged after being advised a short grace period would apply, and we’re sorry this wasn’t resolved more smoothly. We also apologise for the time you spent on hold.
To help us investigate, please could you update your Trustpilot review to include the vehicle registration number. This will allow us to locate your agreement and review the charges raised, after which our team will be able to respond directly.
Avoid - sharks in suitS.
I got a vehicle with these people through Pink Lease (who were great, now called Total Motion). The contract started in December 2025, within the contract I was charged 3 months ahead therefore told I did not need to pay until February. However, these people took it upon themselves to try and charge me then threaten me with negative file entries if I did not pay them again. You cannot speak to a person, because they are allergic to answering the phone, unless you have 50 minutes to wait for someone to answer the call. When they do, they are cocky and arrogant with little knowledge of the case.
i have written a formal letter of complaint and will wait to see how long before they learn to read that! they have been paid and on time. I now seek a better lender.
15 de abril de 2026
Avaliação não solicitada
Resposta de Arval UK
Thank you for taking the time to share your experience. We’re really sorry to hear about the frustration and upset caused, particularly around payment communications and the difficulty you’ve had getting through to us. That’s not the level of service we aim to provide.
We understand how concerning it is to feel challenged on payments when you believe everything has been paid correctly, and we appreciate you raising this formally so it can be reviewed in detail. We’re also sorry to hear about your experience when trying to contact us by phone and how those interactions came across.
To allow us to look into your agreement, billing history and the concerns you’ve raised properly, we’ve sent you a request for some additional information via Trustpilot. This will be delivered to the email address linked to your Trustpilot account. Once you’ve responded, our team will review everything fully and come back to you directly.
Thank you again for bringing this to our attention. We do take feedback seriously and will use this to help improve both our processes and customer experience.
Delivery agent kept me informed at all…
Delivery agent kept me informed at all times of arrival time. Once here gave me a thorough talk on new vehicle.
27 de agosto de 2025
Resposta de Arval UK
Thank you for your feedback. We’re pleased to hear the delivery agent kept you well informed and took the time to walk you through the vehicle on arrival. We’ll be sure to share your comments with the team
Easy contact & issue\query resolved
25 de setembro de 2025
Resposta de Arval UK
Thank you for your feedback. We’re pleased to hear that getting in touch was straightforward and that your query was resolved quickly.
Top marks!
Helpful, friendly, professional team that did well to answer all questions and fill requests.
6 de outubro de 2025
Resposta de Arval UK
Thank you for your kind feedback. We’re really pleased to hear that the team was friendly, professional, and able to support you thoroughly throughout the process.
Your comments are much appreciated and will be shared with the team.
Well managed through by Mario
Mario was great through the process. Some confusion and delays caused by Mercedes issuing revised carbon performance criteria for the key during the order process but we got to a good outcome thanks to Mario.
4 de agosto de 2025
Resposta de Arval UK
Thank you for your feedback. We’re pleased to hear that Mario supported you effectively throughout the process and helped achieve a positive outcome.
We appreciate your patience around the changes introduced by the manufacturer during the order stage and will be sure to pass on your comments to Mario.
Leaser beware!
Leaser beware!
This company automatically pay parking fines on vehicles leased to you - accepting full liability on your behalf with no communication, when they should not be doing so. To add insult to injury, they charge you an exorbitant admin fee to pay the fine.
Edit to respond;
You have already “investigated “ this using your own apparently impartial review team.
You, as a company should not be admitting parking fine liabilities to a private parking company.
14 de abril de 2026
Avaliação não solicitada
Resposta de Arval UK
Hi Eddie,
Thank you for taking the time to share your experience. We’re sorry to hear about your frustration and appreciate you raising these concerns.
We understand how unexpected handling of a parking notice, along with an administration charge, can feel disappointing. Our processes are designed to manage statutory notices efficiently, but we recognise that the way this is experienced by customers is equally important.
To allow us to fully review what has happened in your specific case, we’ve requested some additional details via Trustpilot, which have been sent to your registered email address. Once we receive this information, we’ll make sure it’s passed to the appropriate team to investigate thoroughly and provide a clear response.
We value your feedback, as it helps us review our approach and identify where we can improve communication and clarity for our customers.
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