Babylon Health 

This service has gone downhill ever since Emed took over from Babylon.

Paid for an appointment to be told they could not help me (where before with babylon they could and have done) and kept the funds! Day light robbery.
Dont waste your money

This service was excellent at one point. Then eMed took over. Oh dear. Two weeks for an appointment which will likely then be cancelled the day before. "Please book another appointment in the app". So four weeks, then. Useless. Pointless. Unsafe.
Goodbye eMed.

Extremely poor systems and protocol. There is no check and balance in term of what their GPs are delivering.

Have been raising a matter relating to my parent health for more than two months but the response time is very poor.

I had a phone consultation with an Advanced Nurse Practitioner regarding an issue I've been experiencing since September 2023. Today is March 14th, 2024. Throughout this period, despite consulting with the GPs and being referred to NHS services, appropriate tests to understand the issue were never conducted. Consequently, my health deteriorated, to the extent that I lost 7 kg in a month. As a result, I resorted to utilizing private healthcare services, for which I incurred expenses. During today's consultation, when I mentioned the need for further tests as recommended by my doctor, I was advised to continue relying on private healthcare services. The conversation was unhelpful, with the practitioner displaying rudeness, arrogance, and lack of assistance.

Lost my job and started using again due of Babylon’s inefficiency.
My weekly prescription is frequently late and I have to spend hours on the phone chasing it up but the service desk people can’t do much.
My back seized up at my previous work and I ended up on the restaurant floor unable to move in the middle of service. They told me I was unable to work there anymore. I worked hard to not only get that job but work up to a management position. Then it’s gone in one day.
3 months into my next job and Babylon are late with my prescription on a bad day for my back again. So last night I used heroin to get mobility back and get through my shift. I hate myself for it today. But I still have a job.
I could go on about many terrible incidents I’ve had with Babylon staff.
BUT JUST DON’T USE THEM - PARTICULARLY IF YOU’RE VULNERABLE.

I always find the doctors great and the app convinient. However, their customer service team is TERRIBLY USELESS! I called today to ask where I could go to an A&E that has an optician or an Eye clinic. The answer was “I don’t know, I am not a GP”… I had to explain that I didn’t need a referral but just to know where to go, as regular hospitals don’t have opticians and I was needing to get seen by one, they could easily check this on the system. It was like speaking to a useless robot. The guy had no idea neither wanted to understand how he could actually help, he kept saying that he would refer me to a GP -a GP won’t know how to examine my eyes… and wait till a GP appointment in 2 weeks time and then get a referral.. absolutely absurd. I asked to speak to a supervisor and they said a manager will call me, that never happened. The level of carelessness from the customer service team is shocking, which is a shame cause all the doctors have been great so far. Is not the first time something like this happens where they just refuse to help. They need people that actually want to help, and trained them properly.

Long wait for appointments, careless nurses/doctors that make you come for a blood test a few times in a row since no one has let me know it has to be done at the beginning of the menstrual cycle only. So travel, waste of time, then again wait for appointments for up to a month for a follow up. Can’t even prescribe me meds for insomnia that aren’t over the counter even though I emphasised I tried everything that’s possible to buy without prescription. No one cares

This service used to be good but it’s so inefficient it hurts. It takes 5 appointments with different staff members every three months just to keep my repeat prescription that I’ve been having for 17 years. I have to have a phone appointment to be able to book an in person blood test. Invariably there are not enough appointments in time to get my medication so I have to have a phone appointment to arrange an “emergency supply”. I then have a blood test. I then have to have a phone appointment to review the results. Sometimes that doesn’t result in the repeat prescription being authorised so I then have to book another appointment for a secondary review.

Utter rubbish, tried 3 times to book an appointment regarding leaking CSF, so pretty important stuff, disgraceful service that I pay for as a BUPA patient, don't waste your time.

After many years I have to say goodbye ... On several occasions, they just canceled appointments I was waiting for 10 days. This company is not working anymore and I would not recommend this - useless at the moment.

Absolutely appalling service now. Moved when you could get an appointment within a reasonable space of time, either same day or within 3 days. Now it's a minimum of ELEVEN days before I can get an appointment. Also won't amend prescriptions despite being told to do so by practitioners. Cancel appointments at last minute, then you can't get an appointment for more than eleven days later again. Clearly don't give a flying monkeys about their patients health. Would give 0/5 if it were possible.

Dangerously neglectful of the ill.
I was waiting next to my phone, URGENTLY needing this appointment, and received a message that I was unavailable.
Next, I received a VIDEO call, which I did not request (I requested a phone call), but I can't pick that one up because I haven't given camera permission to the Babylon app. I had to book a new appointment, and that is in JANUARY!
I am furious. Such bad service!

regularly cancel appointments at the last minute that are time sensitive and took weeks to get. absolutely awful

Just dreadful. Appointments are weeks away, in-person appointments are scarcer still, repeat prescriptions are a constant nightmare (they over review some very basic medications that haven’t changed are unlikely to change). The app doesn’t surface the back end changes fast enough, like pharmacy choice and prescription updates. And they advise logging out and in or deleting the app and reinstalling it, which won’t help. Often the clinician needs to call me instead of holding video calls due to technical issues. The support line people are very nice but they are not empowered to do anything to help. It must be terrible being them. Getting medical records updated is awful because there’s no API between borough GP databases and hospitals (eg Lewisham) and GP at hand databases. I have to ask for records and submit them when GPs local to hospitals don’t have that problem.

After a good appointment I have not received my promised prescription. My incipient relapse is accelerating I do not recommend using them and I once loved them. Will note if my complaint is heeded,

Terrible experience I paid £45 and never actually had a consultation they never phoned me. I think it's a scam.

Unable to get my regular subscription meds for weeks because Babylon suddenly needs to "review" them, and there're no available doctor slots. Completely unreliable. Chat in the app is frozen so unable to contact support.

Digraceful service. I have Babylon Health app paid under my health insurance which should provide me free health service. My dependent had a health emergency, I tried to book an appointment on the app. The app prompted me to pay. I called Babylon support to help, they told me to back to my employer and Bupa -the insurance provider- who provides the health insurance and check if my health insurance is in place. I did all the steps advised, lost days during a health emergency. My insurance company confirmed, my health insurance is in place and should cover my dependents. I called Babylon again, they said they would refresh the app and all should work. I asked why the app was not refreshed before, they couldn't respond and asked me to send an email. I emailed and called again after some time, they repeatedly say they are not receiving the email and should use another email address and I have a problem with my emails which was not true. Disgraceful company blaming patients for their faults.

Absolute dogshite. Just a scam so Gp can make extra money when they’re not spanking the nhs. useless service. Make an appointment, confirm the appointment, wait eagerly by the phone, no call, the. Suddenly appointment cancelled as they tried several times unsuccessfully. What a surprise, I assume they get paid to take the appointment