Friendly staff in store (Sutton) and overall an efficient service where I was kept fully informed at every step.
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Veja o que dizem as avaliações
I purchased my second bike from balfes because you can always be assured of great service and a good deal backed up with support if you need it.
I needed to bring my bike back to the shop several times because the hub gears weren't adjusted correctly after the initial service. The shop staff were always happy with this, and ultimately sought a... Ver mais
A empresa respondeu
Purchased a new bike from Balfe’s Sutton. Had an amazing service from Kieren who is a Shimano Sram specialist. Being new to electronic shifting he spent a lot of time explaining everything thoroughly... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Bicicleta
- Loja de roupas desportivas
- Conserto de Bicicletas
- Loja de acessórios para bicicletas
- Ciclismo de estrada
Sobre Balfe's Bikes - Sutton
Escrito pela empresa
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Escrito pela empresa
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Informações de contato
126 High Street, SM1 1LU, Sutton, Surrey, Reino Unido
- 020 8076 7400
4,8
Excelente
872 avaliações
Pede aos clientes que avaliem
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Friendly and helpful staff
26 de novembro de 2025
Resposta da Balfe's Bikes - Sutton
Hi Steven thanks for your kind review. hope to see you again soon. Dave and Team Sutton
Resposta da Balfe's Bikes - Sutton
Hi George thanks for your review. Im very proud of all my team and I'm glad they ate appreciated. Remember to recomend us to your friends. Dave & Team Sutton
Very helpful in purchase of Garmin…
Very helpful in purchase of Garmin sensors and helping with compatibility for use,
24 de novembro de 2025
Resposta da Balfe's Bikes - Sutton
Hi Tony. Thanks for taking the time to leave a review. Am glad we were able to.help you choose your sensors and that you are enjoying the information they are giving you. Dave and Team Sutton
Click & Collect order was great.
I ordered online for Click & Collect and it came as expected.
21 de novembro de 2025
Resposta da Balfe's Bikes - Sutton
Hi Jill. Thanks for the review. I am glad your order was trouble free. I hope we see you again. Dave and Team Sutton
Friendly and knowledgable staff
Friendly and knowledgable staff. Every time I’ve been there it’s been great
21 de novembro de 2025
Resposta da Balfe's Bikes - Sutton
Hi Mitchell. Thanks for your recommendation im very proud of the welcoming and professional service my team offer. Hope to see upu again soon. Dave and Team Sutton
STAFF VERY HELPFUL AND FRIENDLY AND…
STAFF VERY HELPFUL AND FRIENDLY AND KEPT ME INFORMED ON MY ORDER .
15 de novembro de 2025
Resposta da Balfe's Bikes - Sutton
Hi Stanley. Thanks very much for the review ia m glad you were happy with your order and that my team were helpful and welcoming. I hope this means we will see you again. Dave and Team Sutton.
Balfes Sutton
Friendliness of Chris ,Kieran and Ollie their knowledge and help in setting up my new bike .
I had a far better experience at Balfes Sutton ,than another local Balfes .
I would definitely recommend Balfes Sutton and will use them again!
Thanks .
15 de novembro de 2025
Resposta da Balfe's Bikes - Sutton
Thanks for the review Simon, and your kind recomendation. I hope we can serve you (& your friends?!) soon. Dave & Team Sutton
Resposta da Balfe's Bikes - Sutton
Hi Carl. Thanks for taking the time to leave a review. I am glad we could help you and look forward to doing so again in the future. Dave & Team Sutton.
Exceptional Service
When I went to Balfes, I didn’t feel like they were just trying to make a sale. They took the time to offer proper support and guidance, which really helped with such a big purchase. The young lad, Kieron, was brilliant — he talked us through the right bike height and sizing, suggested the best bikes for the terrain my boys will be riding on, and even found us the best deal. The manager was also really helpful, making the whole experience feel relaxed and supportive.
I came away feeling confident I’d made the right choice. It’s also great that they’re local, so if we have any problems with the bikes, we can just pop back in. Two very happy boys — and one very happy parent!
11 de novembro de 2025
Avaliação não solicitada
Resposta da Balfe's Bikes - Sutton
Hi Jem Thanks for the review, it was a pleaseure to help you find the right bikes for the boys I hope they are enjoying them. Dave & Team Sutton
Good experience
Good experience, helpful with the purchase of 2 bikes via cycle scheme and a number of accessories.
11 de novembro de 2025
Resposta da Balfe's Bikes - Sutton
Hi Derek Thanks for the review. I am glad we were able to help with your purchase and I hope you are enjoying the bikes. Tell your friends about us and come back soon. Dave & Team Sutton.
Purchased a new bike from Balfe’s…
Purchased a new bike from Balfe’s Sutton. Had an amazing service from Kieren who is a Shimano Sram specialist. Being new to electronic shifting he spent a lot of time explaining everything thoroughly . Also my special thanks to Danny, Dave & the rest of the team who were very professional, knowledgeable & helpful.
3 de novembro de 2025
Resposta da Balfe's Bikes - Sutton
Hi Amin. Thanks for the review. Hope your Iron man training is going well with your new TT bike. I am pleased we were alble to get you all set up. Remember to come to us for your nutrition and electrolites etc. before the event. Dave & Team Sutton.
Excellent
Excellent, really pleased that I picked their Sutton branch to supply my new bike. Nice people to deal with.
26 de outubro de 2025
Resposta da Balfe's Bikes - Sutton
Hi Mike thanks for the review glad we were able to help with your bike I hope you are enjoying it. Hope to see you again soon. Dave & Team Sutton,
Resposta da Balfe's Bikes - Sutton
Hi Svetlana thanks for the feedback hope to see you again Dave & Team Sutton
Customer service at it's best
The guys were great from start to finish. Excellent communication all the way. Also gave some great advice on helmets choices. My son is real happy. would definitely recommend these guys to anyone
13 de outubro de 2025
Avaliação não solicitada
Resposta da Balfe's Bikes - Sutton
We're happy to hear that you had a great experience with our Sutton team! We appreciate your kind words regarding our communication and advice. It's wonderful your son is happy, and we appreciate your recommendation. Kind regards, Balfes Bikes
Great experience!
The team were excellent at helping me pick a helmet and balance for my toddler. The order arrived well within the time frame given and I was contacted straight away!
The bike came assembled and ready to go! These guys know what they're doing - Highly recommended.
15 de outubro de 2025
Avaliação não solicitada
Resposta da Balfe's Bikes - Sutton
Hi Mark. Thanks for the review. Its so great to be involved with getting somone on to their first bike. Let's hope we can be there as your child advances to something with pedals and beyond. Dave & Team Sutton
Strange noises from front wheel.
I took my bike in with a strange noise coming from the front wheel. Turned out to be the bearings. They replaced them with zero fuss and at a reasonable price.
2 de outubro de 2025
Resposta da Balfe's Bikes - Sutton
Hi Ian I am glad we were able to cure your wierd noises. Thanks for taking the time to leave a review. Dave and Team Sutton
We had an issue with our new Scott MTB
We had an issue with our new Scott MTB, Dave and the team at Sutton, took the bike in straight away and fixed the problem, even managed to carry out our first service whi;st in, thank you
27 de setembro de 2025
Resposta da Balfe's Bikes - Sutton
Thanks Phil. Glad we were able to sort your Bike and thanks for the review. Dave & Team Sutton
Everyone was very friendly and helpful
26 de setembro de 2025
Resposta da Balfe's Bikes - Sutton
We're happy to hear that everyone was friendly and helpful in our Sutton store! We appreciate your positive feedback. Kind regards, Balfes Bikes
I didn’t sign up with this company
I didn’t sign up with this company. They just keep emailing me, have asked them to remove me from their mailing list and now they ask for a review so obviously 1 star!
22 de setembro de 2025
Resposta da Balfe's Bikes - Sutton
We apologise for the unsolicited emails. I have raised a request with the relevant team to update our system. Thank you for bringing this to our attention, and we appreciate your feedback. Kind regards, Balfes Bikes
Resposta da Balfe's Bikes - Sutton
Hi Andy thanks for the review glad we could help and get you quickly back on the road Dave & Team Sutton
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