The tree arrived much earlier than we expected. When we opened it up it was clear a lot of thought had gone into packaging and presentation as, unusually, the box is big enough for the tree without ne... Ver mais
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Veja o que dizem as avaliações
Balsam Hill are very incompetent. They can’t even advise prospective customers if delivery is included. One says yes it’s free of charge. Another says no it’s £11.99. A huge chain of emails later and... Ver mais
A empresa respondeu
Firstly, the tree arrived on time, excellently packaged, professional couriered. The directions were clear -we put it together seamlessly. So we have it stored in one of the wardrobes & will see how... Ver mais
The build quality is excellent and the tree looks very realistic , I've only put it up to check everything was ok but can not wait to see it fully decorated at Christmas.
Detalhes da empresa
Sobre Balsam Hill UK
Escrito pela empresa
Balsam Hill™ trees are inspired by nature and loved for years. Experience the realism with our True Needle™ Technology, delight in the craftsmanship of meticulously designed trees, and discover the innovation of our Flip Tree™ and LED light technologies.
At Balsam Hill™, we believe in the quality and workmanship of our Christmas trees and expect that their enduring beauty should be enjoyed over many seasons.
Learn more about the BH Difference here.
Informações de contato
Reino Unido
- www.balsamhill.co.uk
4,2
Muito Bom
7 mil avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great price quality and quick delivery…
Great price quality and quick delivery ,can’t wait to to put it up.
16 de setembro de 2026
Great item cant wait to put it on my…
Great item cant wait to put it on my new tree the item was will protected in its own box and delivery was on time.
14 de setembro de 2026
Such a beautiful product can’t wait to…
Such a beautiful product can’t wait to dress my tree at Christmas 🎄
14 de setembro de 2026
The tree is a really quality product…
The tree is a really quality product much better than cheaper trees. The light wires running
through the trunk is a bonus also.
Its a very realistic looking tree does not look fake
14 de setembro de 2026
Always wanted a Balsam Hill tree
Always wanted a Balsam Hill tree. When I saw one at my friends. It's absolutely exactly as described. And what's more they last years if you take care of them. Cannot fault the tree at all.
14 de setembro de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Damaged arrivals and four month wait for replacement
So, I have had many trees from BH, The last one arrived with the tree punctured the box and damaged bent, I asked for a replacement part which I have to wait till next year for, eg past Christmas, this is September. I was an offered a 10% refund. Not good enough really
11 de setembro de 2026
Resposta da Balsam Hill UK
Hello Stephen! We sincerely apologize for the inconvenience caused by receiving a tree that arrived damaged. At Balsam Hill, we are committed to providing high quality products and exceptional customer service. We always strive to address our customers' concerns fairly and work toward the best possible resolution. If there is anything further we can assist you with, please don't hesitate to contact our Customer Service team.
I purchased the delux rolling bauble…
I purchased the delux rolling bauble chest but when it came it was faulty. I arranged to send it back but you deducted money off my refund for the returns label. As it was faulty I did not expect to have to pay for the returns label. It was a shame as I did really like the product.
11 de setembro de 2026
Resposta da Balsam Hill UK
Hello Mary! We sincerely apologize for the inconvenience caused by the faulty Deluxe Rolling Bauble Chest and the return label fee deduction. Please note that we have emailed you with an update about your order. If you have any further questions or need assistance, our team is always here to help.
Dealing with your staff on the phone…
Dealing with your staff on the phone who kept putting me on hold no clue what I was say and not once asked what was wrong with the goods we ordered which are not pound land goods we paid a lot of money for a trolley that was broken to be told at point that we could not have another we still got to work out how to send it back and hope the new one comes fit to use
11 de setembro de 2026
Resposta da Balsam Hill UK
Hello Ray! We apologize for the inconvenience with your Deluxe Rolling Bauble Chest and your phone experience. At Balsam Hill, we are committed to customer satisfaction. This chest is crafted with durable 600D polyester, padded canvas, steel frame, and integrated wheels for lasting quality. Your return is in process, and we’ll ensure your replacement arrives in perfect condition. For further help, our team is always ready to assist.
High end decorations - terrible service
Customer support was bot like. Hard to use and left in parts of AI replies. Will not ever buy from you again
11 de setembro de 2026
Resposta da Balsam Hill UK
Hello! At Balsam Hill, we are committed to providing high quality products and exceptional customer service. We strive to assist our customers with their concerns in a helpful, fair, and professional manner while ensuring our policies are applied consistently. If you need any further assistance, please don't hesitate to contact our Customer Service team.
I took some time choosing the tree
I took some time choosing the tree. Easy to order, delivery a few days later. Haven’t opened the tree yet as September is a bit early!! Looking forward to putting it up.
10 de setembro de 2026
LED free standing candles for the tree
I bought some LED candles years ago & wanted to get some more for my Balsam Hill Vermont multi light tree. I like the way they clip onto the branches & they don’t fall over. I also like the way the remote control allows you to use different settings too.
They appear to have come down in price which is a bonus.
Easy to order and delivery was really quick.
9 de setembro de 2026
A fantastic tree
A fantastic tree! It takes time to fluff but the end result was amazing. Everyone complimented it. Wish I’d bought one sooner 🎄❤️ Delivery was as scheduled.
29 de novembro de 2025
Avaliação não solicitada
Spent £400 tree did not arrive and…
Spent £400 tree did not arrive and having a nightmare trying to get a refund
Update .. now they are stating they have sent another tree, with a tracking number that is not recognised, and lies upon lies, please do no order from this company m, asking me to stay in touch ….. with a chat bot
7 de setembro de 2026
Resposta da Balsam Hill UK
Hello Kelly! We apologize for the delay in the delivery of your tree. Rest assured that your order is on its way, and we will continue to provide updates regarding its status. Please keep your phone lines and email accessible, as we may send important delivery updates. At Balsam Hill, we are committed to providing high quality products and ensuring your order arrives as smoothly as possible. If you need further assistance, please don't hesitate to contact our Customer Service team.
Terrible experience
Terrible experience! Never received a full refund am £15 short plus they charge plus £15 return fee so £30 down in total..rip off. Do not use this company. Scammers!
21 de setembro de 2026
Avaliação não solicitada
Resposta da Balsam Hill UK
Hello Alison! Regarding the refund and return process, Balsam Hill adheres to transparent policies to ensure fair and consistent service for all customers. As outlined in our policy, the return label fee applies to returned. For any questions or further assistance, please contact our Customer Service team.
Beautiful tree, lots of snow.
It was so easy to pick the tree I wanted, the site is easy to navigate as is ordering. Delivery was quick and with no problems. You had better like snow if you buy this tree it was all over the place. A small price to pay for a beautiful Tree. Now I'm like a child waiting for christmas so I can put my tree up and decorate it with my Granddaughter.
27 de agosto de 2026
Stop thinking about it and buy the tree…
Stop thinking about it and buy the tree !!! Carnt recommend balsam hill enough. Tree Arrived within 3 days. The packaging and the tree feel and look very premium. All sections slot into each other so easily and light up. Very realistic looking with a nice warm light glow. Stunning tree! Went for the pre lit 7ft woodland spruce. Comes with a large robust storage bag, fluffing gloves and spare bulbs. Extremley happy with the service , got a big discount too as a sale was on. Carnt wait for christmas!
16 de setembro de 2026
Avaliação não solicitada
Amazing quality products from Balsam…
Amazing quality products from Balsam Hill. Never disappointed with my purchases. They also have brilliant customer service should you ever need to contact them with a concern.
20 de agosto de 2026
Christmas tree
I have to say I was really surprised on the delivery of my tree I ordered it on a Friday and it turned up Saturday morning so it’s still in the box at the moment will be unboxing it over the weekend
28 de agosto de 2026
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