Balsam Hill UK Avaliações 

Firstly, the tree arrived on time, excellently packaged, professional couriered. The directions were clear -we put it together seamlessly.
So we have it stored in one of the wardrobes & will see how it fares during Christmas when we decorate. This is a first for us ( a fake xmas tree) so hopefully we’ll be content with the result this coming Christmas 🎄

just love the product but the care taken to ensure it is well stored and easy to assemble is above anyone else

Prompt shipping. Good quality product

Fantastic product quick delivery and excellent price

Awful experience! Never received a full refund. Terrible customer service.

Thank you for your response. I have checked my bank records carefully following your reply.

I can confirm that I received £260.10 from Balsam Hill on 12 November 2025, together with a separate payment of £15.00 from Balsam Hill on the same date. This means that I received £275.10 in total.

However, my original order confirmation shows that I paid £290.09, meaning there is still a £14.99 difference.

I find it particularly disappointing that your response suggests that I should contact my bank to establish what happened, when I have already spent many hours contacting Balsam Hill's customer service trying to resolve this issue. My experience of customer service was extremely poor, including dealing with representatives whom I found rude and unhelpful.

Rather than investigating the discrepancy, your response appears to simply suggest that the problem is with my bank. I have now checked my bank statements and can confirm exactly what payments I received from Balsam Hill.

This has unfortunately reinforced my original experience: not only was I unable to obtain what I understood to be a full refund without spending a considerable amount of time trying to resolve the matter, but I am now being directed back to my bank rather than having Balsam Hill properly address the £14.99 difference.

I stand by my review. I would be happy to amend it if Balsam Hill explains the outstanding £14.99 and resolves the matter.

Item was received very quickly, well packed and in perfect condition. The tree is beautiful and of lovely quality although it will need to be treated carefully as due to its design it is quite delicate. I will probably add some wire fairy lights to make it sparkle.

Very quick delivery, I cannot say I have opened the box yet but come December I will be putting it up. Hopefully it is the correct tree 🤣

The tree arrived in perfect condition

Fast delivery. Although I have not put tree up yet I can tell it will look stunning as foliage looks so real. Love the addition of storage bags and gloves to protect hands when fluffing out the foliage. Overall very impressed.

Wonderful tree. Tested it out to make sure the lights worked etc and easy to assemble and works beautifully. Quick delivery. Glad I got it in the sale as definitely expensive if buying full price.

Good service. Fast delivery. Good communication. Excellent product.

Balsam hill trees are extremely realistic I love them so much I’ve just bought my third tree, the oldest is eight years old and still looks as beautiful as the day we bought it. 100% recommend buying one

Informed of delivery and delivery was on time. Have not yet opened the package.

Excellent product and very quick service; my previous experience was similar.

Great service. Fast delivery. Great Quality. Easy to put up. Can't wait to see it in it's full glory at Christmas.

The tree arrived beautifully packed, and clear instructions. It looks great when unpacked.

No way is this a realistic Christmas tree, luckily I was able to send it back and got a full refund less an admin fee. For the price they charge it was awful.

Quality product delivered without delay

I have yet to receive my items