The tree arrived much earlier than we expected. When we opened it up it was clear a lot of thought had gone into packaging and presentation as, unusually, the box is big enough for the tree without ne... Ver mais
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Veja o que dizem as avaliações
Balsam Hill are very incompetent. They can’t even advise prospective customers if delivery is included. One says yes it’s free of charge. Another says no it’s £11.99. A huge chain of emails later and... Ver mais
A empresa respondeu
Firstly, the tree arrived on time, excellently packaged, professional couriered. The directions were clear -we put it together seamlessly. So we have it stored in one of the wardrobes & will see how... Ver mais
The build quality is excellent and the tree looks very realistic , I've only put it up to check everything was ok but can not wait to see it fully decorated at Christmas.
Detalhes da empresa
Sobre Balsam Hill UK
Escrito pela empresa
Balsam Hill™ trees are inspired by nature and loved for years. Experience the realism with our True Needle™ Technology, delight in the craftsmanship of meticulously designed trees, and discover the innovation of our Flip Tree™ and LED light technologies.
At Balsam Hill™, we believe in the quality and workmanship of our Christmas trees and expect that their enduring beauty should be enjoyed over many seasons.
Learn more about the BH Difference here.
Informações de contato
Reino Unido
- www.balsamhill.co.uk
4,2
Muito Bom
7 mil avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great quality but beware of…
Great quality but beware of measurements
Ordered 6ft tree
5 ft is bushy and lovely
The final ft is literally one singular branch that comes out of the top which was disappointing
Especially as technically the tree had been used as. It had bene put up. Before discovering
100% recommend but also 100% recommend sizing up
21 de novembro de 2025
Very good quality!
2 de dezembro de 2025
Christmas Tree
My husband ordered a Christmas tree they are expensive but it’s fabulous haven’t used it but this Christmas will be exciting to put up
22 de janeiro de 2026
Great tree and great derivery
21 de outubro de 2025
Nice tree and good delivery service
Nice tree and good delivery service. Probably not worth the price but let's see how it holds up over thr years
3 de janeiro de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Absolutely appalling customer service
Absolutely appalling customer service. I had to put a charge back through on my card to get a refund for a defective tree as this company were not interested in resolving the matter, shame on you! Told them I would money back despite their pathetic policies and I did.
I would recommend taking your hard earned money elsewhere and avoid buying shoddy goods from this company who don’t care and hide behind their customer service team.
Customer 1 Balsam Hill 0
Update to reply - Your Customer Service team tried to tell me it was not faulty and didn't want to know and they did not care so I will not be reaching out. I have also reported this company to Trading Standards for breach of consumer rights on faulty goods!
15 de dezembro de 2025
Resposta da Balsam Hill UK
Balsam Hill is committed to delivering high-quality products and exceptional customer service, and we sincerely apologize for any inconvenience you may have experienced. We guarantee a replacement or refund for any defective products. Please contact our Customer Service team so we can promptly address your concerns and assist you directly.
Stunning tree and an amazing care…
Stunning tree and an amazing care package and bag it comes with
2 de dezembro de 2025
This flip Christmas tree is the best…
This flip Christmas tree is the best invention ever! Worth every penny and really sturdy. Delivery was fast and efficient great company and I would recommend to anyone who’ll listen.
16 de janeiro de 2026
Beautiful Christmas tree
Beautiful Christmas tree, as described on the website. Packed very carefully, with 2 pairs of gloves to “fluff” the tree!
2 de dezembro de 2025
An absolutely beautiful Christmas tree
An absolutely beautiful Christmas tree. Lots of full, bushy branches with plenty of well placed lights. It really does look and feel like a real tree.
23 de dezembro de 2025
I needed to return my order they helped…
I needed to return my order they helped me throw it no messing about unlike other retailers so for that alone 10/10 ✨
24 de fevereiro de 2026
Excellent buying
Excellent buying, delivery and unboxing experience. I was expecting more from the tree itself being spectacular and it was nice. I just expected it to be exactly like the pictures and fuller.
21 de novembro de 2025
Great speedy delivery and beautifully…
Great speedy delivery and beautifully packaged. Looks amazing.
17 de fevereiro de 2026
Good quality
Tree expensive even on offer but exactly what I wanted, and really solid and looked beautiful and should last many years. Packed well.
27 de novembro de 2025
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