Balsam Hill UK Avaliações 

Wonderful Xmas tree - all as described

Fabulous service. Great wreaths!

There will be no hassle in putting lights on the Christmas tree

Lovely tree even better when done stunning

Cannot really give a review of tge item as it was bought after Christmas so not put up yet. Looks good quality, packaged really well and comes with the bag, gloves etc. Plugged in to test the lights.

From date of order,quick delivery and such a beautiful pre-lit 7ft tree,also it was well packed.

Beautiful tree. We packaged storage bag a good size.

Excellent product and great customer service

My favourite company to order Christmas trees from. Are they expensive, yes, but you pay for the quality. The recent tree I purchased is still in the box (this is tree no 3 😊) so cannot review this one in particular but my other 2 I've had for several years and they still look box fresh.

Bought the tree in the sale, so price was very good
Description of tree doesn’t do it justice, lovely full tree and not so ‘skinny’
Delivery was super quick

I had a very positive shopping experience I was excited to see my tree and decorations and I wasn't let done they were beautiful
I will be back for more
Anne-Marie

Lovely tree. Easy to assemble.

Edit post response from Balsam Hill: Note that their response to every negative review is the same: acknowledge, excuse, do nothing. They do this to pump up their trustpilot response stats. Actual trustworthy companies take action.
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We have ordered many products from Balsam Hill and so review with solid experience. Summary is - if you want something that is purely decorative and isn't powered in any way - you're probably going to be okay. But when things go wrong, they will not make things right.

First things first is that their products all are of moderate quality - as long as you're after decoration and not function, you will probably be okay. Probably.

Their lit garlands EAT batteries like no tomorrow. 8xAA batteries per garland, and you'll be changing them every couple of days if you use them on the maximum timer (8hrs on, 16 hours off). Over Christmas period this works out to be around 24-48 batteries per garland. Additionally the wires are very flimsy and all of our 4 garlands have a fault where many of the LEDs don't light up or light up very dimly.

We have taken very good care of all of our decorations, returning them into their original packaging every year after simply hanging on the wall for a month.

We also bought one of their lit wooden animated swiss scenes at £329. It looks beautiful but again, function falls short. The motor that drives the animation is louder than our dishwasher and at times louder than the washing machine. Not something you want turned on for 8 hours a day. You can't turn the motor off without also turning off the LEDs and so you either have a very loud motor and the lights + animation. Or just the wooden decoration.

At £329 you would expect a quiet motor for something driving something so small and light. Not to mention that this is made in china, so they're probably turning a profit of £300 per item....it would be a couple of quid to put a quieter motor on each of these.

Then there's the customer service. Initially they offered a replacement on the animated scene, which we accepted, expecting it to be a one-off fault, but when the 2nd one arrived and it was exactly the same we asked for a refund which they denied due to it being 4 days outside of their warrant period of 30 days.

I've spent thousands with Balsam Hill and they wouldn't even offer a refund for the sake of 4 days. Stunned.

Finally - we ordered a tree topper from them for £89 and after sitting on the tree untouched for a month it broke as we took it off in January.

My final conclusion is that although for many years we've been satisfied with Balsam Hill - this year we've wasted over £400 and their service after the fact is awful.

You know how most decent companies allow you to return Christmas purchases for a longer period to allow for the Christmas period? not Balsam Hill...purveyors of Christmas Decorations. So if you make the mistake of buying from them - be sure to unpack and pressure test your purchase....I'm sure you don't want to be setting up your Christmas Tree in July, but if you're buying out-of-season then I'm sure you also don't want to be stuck with a faulty tree in December when it's too late to do anything about it and you're near to £1,000 in the hole.

Also UK customers should beware especially - they are based in Ireland and do not share their UK address.

Great product and delivered promptly. The tree was so easy to assemble and looked amazing!

Beautiful trees but absolutely bombarded with Emails

As described, delivered on time and packaged well.

The tree is stunning far better than the photo and really fast service but please note this is a very heavy try but it’s ultimately the best quality

This company and its products are great. They might cost slightly more but the quality of my tree and wreath are excellent. Receive regular compliments at Christmas for their look and feel.

Excellent product

Looking forward to Christmas 2026when we can use the tree, will be able to give a better review then but delivery good.