Barnet Council Avaliações 

Someone needs to be held accountable for the cycle lane saga
What a waste of council money

Website not working and phone lines cut you off after going through endless options. Nice work Barnet!
Is this deliberate to fob callers off?
If so it's great work.
For the past month I have been trying, unsuccessfully to get Barnet refund an overpayment on my council tax as I have moved outside the borough.
I received a credit note that said I would need to apply for a refund.
Never heard of such nonsense!
Despite many attempts to contact Barnet online and by phone I have failed to get any answers on how I can get my money back.
Finally when I threatened to take them to court they replied that a refund will be paid in a week.
It's been 2 weeks now and no refund.
Why are Barnet not investigated over appalling customer service?
I won't even mention their illegal behaviour in granting questionable planning permissions and breaking the law by not carrying social care assessments I'm angry nothing is done about it. Should I mention how impossible to claim any council tax discount as Barnet have designed the system to make it IMPOSSIBLE. It's disgraceful but this scandal is kept largely out of view. Where is the press?
I'm relieved I'm out of the corrupt borough! Barnet, if you reading this you have lost many good people who volunteered for the community and contributed their time and resources for free. But we are all sick living in a incompetent, greedy and corrupt local authority.
Where is my refund?
Tomorrow I'm filing the court case online.
Enough of this bull***t!

got a parking ticket with no street sign and lost the tribunal after sending evidence of no strret sign because they just dont care they wana steel ur money they are one big gang with badges who think they have authority

Place full of incompetent people who have no clue how to do their jobs. From stealing and lying managers (when caught they’re just let go with their own resignation, fraud with no court, no justice - one case with lots of money wasted on half a year investigation) to useless HR and payroll. I worked there, awaiting P45 (meant to receive it 2 weeks ago) and the delay is causing me problems in a different country as I need to provide the documents. Please, get rid of these government run institutions as they will never work. Each person just cares about how to hide from work and count minutes to reach the lunch breaks and go home. No one cares about anything and anyone here. Fake diversity, fake equal opportunities, fake interest in the residents. All just fake work wasting people’s tax money!!!

website is rubbish, i would like to make a complaint about noisy neighbours playing music at 12 am on to 2.30ish and then Carried on in the morning im lucky I didn't have to go to work today but last week my neighbour was even louder we knocked at the door 2 in the morning,it stopped but I didn't think it would carry on last night as people work in the week ,so I don't know what's worse the drill music or your cant use the barnet website 🙄 to complain, im sooo tired

I wouldnt even give any stars!!! Numbers out of service, not responding to noise complaints, useless!! I will be reporting them to the authority

This is the most incompetent council you could ever dream of living under. Even to the last minute despite telling them we have moved and giving them new owner name they still were mixing things up adding our name plus new owner to new bills. They are also the most insensitive. Once told them a tenant they were paying housing benefit to was not paying us the money and there reply was the tenant has asked not to discuss the issue of our flat with the landlord making us lose over £5,000 trying to evict the tenant.

Rude incompetent staff, who talk at you like they are talking to a dog. It amazes me how one can actually pay for rent and council tax, and still be spoken to like they are doing you a favour as a landlord for fixing things in your home. Get a crip customer services, its your job role to respond.

There is an alarm at one of the coffee shops Trio Lounge which goes on 3 times every night starting around 23:00PM and finishes 4 in the morning!!! Tried to call the owner on registred numbers and no response!!!

I've been on the phone now waiting for someone to pick up, for over 90 minutes. They picked up 3 times in between and there was complete silence on the line and then someone disconnected. I've had to call back 3 times, each time going through the painful menus again, having to listen to a million other problems people might have.

I've tried setting up a direct debit and standing order several times now. They confirmed to me on the phone that there was nothing to worry about - it's all set up. I still kept receiving letters that the payments weren't going through. Now I've been slapped a final tax notice to pay a £1000 at once. I'm a student with debt and two children that rely on me. What an awful experience and not the first time. My experience of the tax and child maintenance people is horrendous. It almost seems that the people working there are as robotic as their telephone and computer systems.

The worst council by far.
Just greedy trying to rip of the people, and when you trying to appeal or to contact them about some problem you just hitting the wall.
Tried to contact them about dangerous building site next to my property ( nobody come back to me), got the parking ticket and I was next to the car talking to the traffic warden so got the ticket without any common sense, appeal for it and of course rejected because council need the money.
So really really bad experience.
And as much as I can see lot of you shares same experience.
So many negative reviews and nobody do nothing about that.
Something has to be done about this shameless greedy ........

Appalling service. If you’re lucky enough to get through the infinite loop of automated messages and speak to an actual person, they’re unprofessional and incompetent. Keep transferring the call to someone “who should know”. Very reluctant to deal with anything at all, fly tipping, pot holes, noise complaints, the council does not care.

If I could leave a Zero star review I would do so.
In December I realised after out of hospital from a cancer surgery that the recycle bags were running low so I called and eventually after tries go someone who ordered them for me. By January I was out of them and called again and they apologised and re-ordered them. By April I had not received them so I called yet again. Eventually someone answered, which is a rarity with Barnet and people do not exist only automated systems that dont work. The guy was so apologetic and promised he would get me 3 rolls and a roll for my neighbour as I had borrowed one from her. WE are now in June 6 months later and they have not come. I leave my recycling out in plain white recycled plastic bags and the bin guys do not take them. This council has gone done the drain and is such rubbish.

I've had a few interactions with Barnet both before and after my mother's death. I contacted directly the committee in charge of housing on one occasion and the un-gilded contempt that I was treated with was very upsetting.

I've just tried to contact them about council tax and the fact that my mother has died despite filling the Tell Me Once form. The phone has gone dead several times after navigating a bewildering number of options.

Their policy to not collect compost material is lazy and ignorant.

While the registrars for deaths service works well. That is the end of the positive side. I recently received a council tax assessment by post. Despite having successfully filled in the form on the "Tell us once" website, which is supposed to notify all germane government bodies, the council tax notice was addressed to the deceased as well as me. The amount was wrong. I went onto the Barnet website and informed them of this. I received an email telling me that the new bill was available for viewing.Having logged in, I could see that my address was incorrect and was not editable. It had not been entered by me. But at least I had access, or so I thought. Not so. It was not possible to view the council tax bill. I tried several times, on different browsers. I then tried ringing. No joy there either.

I probably won't know what the bill is until money is deducted by direct debit. If it's the wrong sum, I'll just cancel the mandate and leave them to contact me.

Incidentally, the email that informed me recommended that I pay by direct debit, so they may not have managed even that.

A final point is the the council knows the online service is not fit for purpose. Otherwise, why include the message "If you have any problems accessing your bill please contact us on ..." in the email? In the circumstances, they should send a corrected bill by post.

The worst service, staff are all incompetent and there is nothing positive about any of them.
The bad reviews are all true and if you have experienced anything that is below standard you can take it further don't waste your time raising a complaint it will covered up and you would have wasted your precious time on people who are not fit for the role.

Barnet street service department – has useless, unprofessional and lying staff. Three times I requested to speak to a manager from this department, and for all three times, I’ve been told that a manager will call me in a specific time-frame. In fact, I’ve been lied to as no one call me back. The name of the manager who supposed to contact me is Donna.
SHAME ON YOU Barnet street service department!

Totally useless Council
Online complaint system useless does not work
No reply to letter I sent
Will report them to local government ombudsman.
Would give 0 stars if possible

I need to discuss a council tax matter. I phoned the number twice, went through two variations of the menus. It ends saying "thank you for calling" but you never get to speak to anyone.

Genuinely one of the worst services you are likely to receive. Don't expect to speak to anyone as it seems all automated recordings redirect you to a shambles of a site. Even if your call is regarding something that is not covered by their options.. guess what, you're redirected to this monstrosity of a site that a child could design to be more efficient. Add to that, as a council they are useless and lazy when it comes to resolving anything.... you have to wonder whose pockets the council tax is lining as it certainly isn't improving their services. No wonder the borough is declining with donkeys wasting money on this shambles of an outfit.