Bathroom Village Avaliações 

210
•
O TrustScore é 2.5 de um total de 5

2,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Looks like these are the same scammers that run Union Bathrooms too that have left me out of pocket. Seem to set up bathroom shops and rinse customers and then close down.

Avaliado com 5 de um total de 5 estrelas

Great service and advice received each time I have visited. We have been restoring our Edwardian Villa which over time requires attention to four bathrooms. Devon is always helpful, patient and willi... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Alarm bells started ringing after a couple of days with no contact following order confirmation. Call up to find that they don’t have the stock and delivery would ‘probably be by the middle of next we... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Ordered and took around 5 weeks to be delivered to warehouse - arrived smashed, they reordered and sent out. No time slot so had to wait in all day. Arrived broken - aside from cardboard box, no pro... Ver mais

Detalhes da empresa

  1. Loja de Acessórios para Banheiros

Escrito pela empresa

Bathroom Village - Beautiful Bathrooms from the South West


Informações de contato

2,4

Ruim

O TrustScore é 2.5 de um total de 5

210 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,4

Todas as avaliações

(210)

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Avaliado com 5 de um total de 5 estrelas

Excellent service

A difficult bathroom in the eaves of a cottage requiring careful planning and a bespoke shower door especially made to fit the sloping ceiling. I received excellent advice and service from Laura. Very pleased with the end result.

29 de junho de 2022
Avaliação não solicitada
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Resposta da Bathroom Village

Hi Suzanne,

Thanks for the 5 stars and taking time to leave your feedback.

Great to hear we were able to assist and that you were pleased with the service provided.

If you do need any further assistance please do not hesitate to contact us.

Kind Regards

Avaliado com 5 de um total de 5 estrelas

Good range of units on display

Good range of units on display. Excellent service from Bathroom Village in particular Laura.

20 de junho de 2022
Avaliação não solicitada
logotipo da Bathroom Village

Resposta da Bathroom Village

Hi David,

Thanks for the 5 star review, we will ensure your feedback is passed over to Laura.

Should you need anything further from us please do not hesitate to get in touch.

Kind Regards

Avaliado com 5 de um total de 5 estrelas

Excellent service

After a lot of deliberation which involved many trips to the store and trying different designs we finally ordered a bathroom suite and tiles in October, the store were happy to keep hold of them until we were ready to have them fitted. A few problems upon delivery were swiftly and professionally sorted by the team as you would expect. Very happy with everything and would highly recommend to anyone sourcing a good quality bathroom.

10 de junho de 2022
Avaliação não solicitada
logotipo da Bathroom Village

Resposta da Bathroom Village

Hi Conor,

Thanks for the 5 star review, we really appreciate the feedback.

We hope all is going well with your planned work and if you do need any further assistance please do not hesitate to contact us.

Kind Regards

Avaliado com 5 de um total de 5 estrelas

Bathroom Village visit

We recently visited Bathroom Village in Wellington and was delighted with their choice of products.
We met Laura and we were especially pleased with her product knowledge and friendliness. I would definitely reccomend them.

8 de junho de 2022
Avaliação não solicitada
logotipo da Bathroom Village

Resposta da Bathroom Village

Hi Angie,

Thank you for taking time to leave your review and feedback.

We will pass on your thanks to Laura and the team in our Wellington showroom.

If there is anything further we can help with please do not hesitate to get in touch.

Kind Regards

Avaliado com 5 de um total de 5 estrelas

We recently visited the showroom in…Wellington

We recently visited the showroom in Wellington where we were helped by Laura who was very informative and knowledgable and helped us with our purchase.

19 de maio de 2022
Avaliação não solicitada
logotipo da Bathroom Village

Resposta da Bathroom Village

Thank you for taking time to leave your review, we will ensure your positive feedback is passed on to Laura in our Wellington showroom.

If there is anything else we can assist with please do not hesitate to contact us.

Kind Regards

Avaliado com 5 de um total de 5 estrelas

Excellent Service from the Team in…

Excellent Service from the Team in Wellington branch. They were patient and helpful with my wife and I and talked through the options to fit within our budget. It is great to have a large showroom to actually look at products available rather than pictures on a website and the home visit and plan provided was so useful to be able to decide on what we wanted. Storage and Delivery when the plumber required was exceptionally useful too. Thanks to Laura and Daryll--- and thanks also for a connection to a brilliant plumber who fitted the bathroom JNP Plumbing & Heating

8 de abril de 2022
Avaliação não solicitada
logotipo da Bathroom Village

Resposta da Bathroom Village

Hi Trevor,

Thanks for taking the time to leave your review, we really appreciate the fantastic feedback.

So pleased to hear you were happy with the service and items provided. Should there be anything else you require assistance with please get in touch.

Kind Regards

Avaliado com 5 de um total de 5 estrelas

Bathroom goods

Having been in the Plumbing and Heating installing trade for fifty years prior to my retirement I was most surprised at the excellent service I received from Laura at Bathroom Village,No pressure just good honest advise and the follow up to the delivery was great, even the guy that delivered the goods unloaded it himself and placed everything in the garage with out any problem, I would recommend Laura and Bathroom Village without any hesitation

22 de março de 2022
Avaliação não solicitada
logotipo da Bathroom Village

Resposta da Bathroom Village

Hi Neville,

Thank you for the 5 star review, we appreciate you taking the time to share your experience.

We will make sure this feedback is passed on to Laura in our Wellington showroom and also our delivery team.

We hope all is going well with your planned work and if we can help with anything else please let us know.

Many Thanks

Avaliado com 5 de um total de 5 estrelas

Highly Reccommend

Ordered a gold wall shower mixer tap which was £540 I had not selected other companies due to bad ratings. This company was very communicative, responding to emails quickly and giving relevant information. I highly recommend them and would not hesitate to buy from them again. Very pleased with product that arrived on the delivery date given. Excellent company.

18 de março de 2022
Avaliação não solicitada
logotipo da Bathroom Village

Resposta da Bathroom Village

Hi Xavier,

Thank you for taking the time to leave your review and for the positive feedback.

We are pleased to hear you are happy with your order and for the service we have provided.

Should you need any further assistance please do not hesitate to contact us.

Kind Regards

Avaliado com 5 de um total de 5 estrelas

Wellington branch gives a very good service

At the Wellington branch, Laura was really helpful showing us illuminated bathroom cabinets and giving advice and helping us choose the right one. We purchased a HIB Paragon 60 cabinet and was offered the same as the online price. Delivery was very efficient as the driver phoned beforehand so we could give directions etc and the timing was as advised. The delivery was nearly 3 weeks although we were advised it would be at least 10 working days. However there was also good communication about the slight delay.
The HIB cabinet is excellent with colour changing led light on the sides which is good for doing makeup etc. The mirrored doors also have demisting pads inside and you can charge your shaver and toothbrush with the shaver point inside.

28 de fevereiro de 2022
Avaliação não solicitada
logotipo da Bathroom Village

Resposta da Bathroom Village

Hi Rose,

Thank you for taking time to leave your feedback and for the 5 stars!

We are pleased that you are happy with your purchase and the service provided. Should you need any further assistance please do not hesitate to contact us.

Kind Regards

Avaliado com 4 de um total de 5 estrelas

Highly recommended

Laura was incredibly helpful in finding me the ideal bath and getting delivery organised.
Would highly recommend her and the company .

15 de fevereiro de 2022
Avaliação não solicitada
logotipo da Bathroom Village

Resposta da Bathroom Village

Hi there, thank you for taking the time to leave this positive review.

We really appreciate the feedback and will ensure it passed over to Laura in our Wellington showroom.

Should you need any further assistance please do not hesitate to get in touch.

Kind Regards

Avaliado com 5 de um total de 5 estrelas

First class service

First class service. Very helpful advice.

5 de janeiro de 2022
Avaliação não solicitada
logotipo da Bathroom Village

Resposta da Bathroom Village

Hi there,

Thanks for the 5 stars and positive feedback.

If there is anything else you need help with please get in touch.

Many Thanks

Avaliado com 5 de um total de 5 estrelas

Very helpful staff- when my order from…

Very helpful staff- when my order from another bathroom supplier (online company) wasn't going to arrive in time for the re-fit, the staff quickly found similar products and put together a new order that was delivered next day. Should have used them in the first place, very knowledgeable staff.

2 de janeiro de 2022
Avaliação não solicitada
logotipo da Bathroom Village

Resposta da Bathroom Village

Hi Claire,

Thank you for taking time to leave this review and for the 5 stars!

This is just the sort of feedback we like to hear. We are pleased we were able to assist when you were let down and that the delivery was with you quickly.

We hope your planned work is all going well and if you do need any further support or assistance please do not hesitate to contact us.

Kind Regards

Avaliado com 5 de um total de 5 estrelas

Excellent service from Bathroom…

Excellent service from Bathroom Village. Daryl talked us through our options, helped us pick products to suit our budget. Looking forward to seeing our bathroom when it's completed.

22 de dezembro de 2021
Avaliação não solicitada
logotipo da Bathroom Village

Resposta da Bathroom Village

Hi Louise,

This is just what we like to hear, thank you for your 5 star review.

We will pass on your feedback to Daryl. We hope your bathroom project goes well and if you do need any further help please let us know.

Many Thanks

Avaliado com 5 de um total de 5 estrelas

Thoroughly recommend!

We cannot fault the products or the fabulous customer service from Bathroom Village. Laura was our designer and her approach was excellent from the start. We were always kept informed and up todate and she was approachable, professional and extremely friendly.
We found their products to be of exceptional quality and really good choice on all items. The showroom is really well laid out.
We would not hesitate to recommend Laura and Bathroom Village, we are truly delighted with our bathroom, it is perfect.

20 de dezembro de 2021
Avaliação não solicitada
logotipo da Bathroom Village

Resposta da Bathroom Village

Hi Val,

Thank you for taking the time leave your review, we really appreciate the feedback.

We will pass on your comments to Laura in our Wellington store and if you do need any further assistance please do not hesitate to contact us.

Kind Regards

Avaliado com 1 de um total de 5 estrelas

8 weeks and still no delivery

I orderd two items from Bathroom Village on 4th September which I was advised were in stock and would be delivered within 7-10 days, after 2 weeks when they had not arrived I was advised there was a delay as one item was out of stock and they would be despatched asap, 3 weeks later I contacted again and finally 8 weeks later I have been told the courier has lost my parcel. at no point has onyone kept me informed, I have had to chase the delivery, and after 8 weeks I still am without these items and have an unfinished bathroom.

10 de novembro de 2021
Avaliação não solicitada
logotipo da Bathroom Village

Resposta da Bathroom Village

Hi Susan,

Thanks for taking the time to leave this feedback and sorry to hear of the issues with the order.

We have looked into the issues and can confirm that the £56 order was placed with us on the 16th of September. The estimated delivery timescale of 7 - 10 working days was quoted to you whilst the order was placed.

Following your phone call on the 30th September we advised that part of the order had unfortunately not yet arrived with us and was out of stock and you were informed via email that the item was due into us on the 7/10. Sorry to hear that this was not confirmed to you prior to this.

As quoted the item arrived with us on the 7th October and the order was fully dispatched from our warehouse on the 8/10 via our courier FedEx and tracking details would have been sent to you by them via text message.

On the 3rd November you contacted us to advise the order has not arrived and requested a refund. After speaking with FedEx it appeared the parcel had been lost by them, apologies for this. As requested the order has been cancelled and a full refund has been processed.

Unfortunately sometimes these things happen as we do rely on external couriers to make deliveries.

We hope your planned work is going well and should you wish to discuss this matter further or require any further assistance please do not hesitate to contact us at info@bathroomvillage.com or via our customer services 0344 774 66 66 option 3.

Kind Regards

Avaliado com 5 de um total de 5 estrelas

Choosing a bathroom with confidence

We visited Bathroom Village Wellington on the recommendation of our plumber. Our sales lady was Laura and after handing her our list of requirements…she guided and advised us and we were blown away by her knowledge and expertise. It was so good to see the furniture..and match all the colours…right down to the flooring…a quality one stop shop! We came away with the bathroom we are going to love..and can not thank Laura enough for all her advice and professionalism. Would 100% recommend.

10 de novembro de 2021
Avaliação não solicitada
logotipo da Bathroom Village

Resposta da Bathroom Village

Hi there,

Thank you for taking time to leave your review, we appreciate the fantastic feedback and are pleased that you were happy with the service provided by Laura in our Wellington showroom. We will ensure this feedback is passed on.

We hope your renovation is going well and if there is anything else we can help with please get in touch.

Many Thanks

Avaliado com 5 de um total de 5 estrelas

We needed a new bathroom for our…

We needed a new bathroom for our disabled son We had heard good things and wanted to shop local. We went and saw Laura and placed our order. We then needed flooring and went and saw Daryl. Who was fantastic and came to our home with some samples so we could really see the colours in our bathroom under that lighting.
They then held it all in stock whilst we waited for a date from our plumber. Deliverly was fantastic, given a phone call before the date and arrived the time they said. Fitting day came and we had few issues with the taps being wrong and shower screen not what we ordered but Daryl again was amazing he sorted it all out on the same day within the hour so our bathroom wasn’t held up and fitted that day. His customer service is outstanding and I would recommend bathroom village to any one. Daryl is a credit to the company.

10 de novembro de 2021
Avaliação não solicitada
logotipo da Bathroom Village

Resposta da Bathroom Village

Hi Mr & Mrs Pollard,

This is just what we like to hear! Thank you for taking time out to leave this positive review and share your experience.

We will make sure that Daryl and Laura hear your feedback.

We hope your sons bathroom is coming along nicely and if you do need anything else please let us know.

Kind Regards

Avaliado com 5 de um total de 5 estrelas

Excellent service from Bathroom Village

We visited Bathroom Village to purchase some sink taps for our bathroom. The showroom has a good range on display with plenty of choice and we found what we wanted. While we were there we saw a display of working shower heads which prompted us into replacing our old dated one. Laura was very helpful and gave us good advice in making our selection, we purchased a shower head which was on the stock clearance shelf at a very good price. When we got home I realised that I didn’t get the shower head holder to go on the wall, I called back into Bathroom Village but unfortunately they didn’t have any. Laura said that it wouldn’t be a problem and she would order one and give me a call when it was in, a few days later Laura phoned to tell me that the holder had arrived. An excellent service, will definitely use Bathroom Village again.

21 de outubro de 2021
Avaliação não solicitada
logotipo da Bathroom Village

Resposta da Bathroom Village

Hi Dave,

Thank you for taking the time to leave this feedback. We will ensure it is passed over to Laura.

We hope you are pleased with the items purchased and should there be anything else we can help with please do not hesitate to get in touch.

Many Thanks

Avaliado com 5 de um total de 5 estrelas

Fantastic quality and service

We decided to purchase our bathroom suite from Bathroom Village, at their Wellington outlet, because we were very impressed by the quality of their product range and their thorough explanations of all the available solutions to our requirements, with absolutely no sales pressure.

The after sales service is second to none; we had some technical issues with the installation, not of B.Village's making.

Daryl, the Branch Manager, very quickly contacted the manufacturer of the item and we received a replacement part within two days, meanwhile, Daryl continued to obtain further advice and information from the manufacturer, including a video to provide further clarification to deal with the problem, which is now resolved.

We would like to sincerely thank Daryl, Laura and Steve for their quick and very helpful interventions, in what was essentiality our problems, they did this with great politeness and concern for our predicament.

21 de outubro de 2021
Avaliação não solicitada
logotipo da Bathroom Village

Resposta da Bathroom Village

Hi Derek,

Thank you for taking time to leave this review.

We are pleased that you were happy with the items and service provided and will ensure your positive feedback is passed over to our team in the Wellington showroom.

If there is anything else we can assist with please get in touch.

Kind Regards

Avaliado com 5 de um total de 5 estrelas

Wellington branch really helped me…

Wellington branch really helped me source some hard to find special toilet seats and got them delivered the next day.
Great service - thank you so much
Keith Martin

15 de outubro de 2021
Avaliação não solicitada
logotipo da Bathroom Village

Resposta da Bathroom Village

Hi Keith,

Thank you for taking the time to leave this review.

We are pleased that you were happy with the service provided and that we managed to source the seats that you needed.

If you do need anything else please let us know.

Many Thanks

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