Bathshop321 Avaliações 

3.696
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This is what I wrote to them "Thank you so much for your trouble in this matter, you have made a bewildered oap very happy. I'm old enough to remember when good customer service was quite norma... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Everything was efficiently dealt with and delivery timescale was better than I had expected. The only downside which I guess Bathstop had no control over was the toilet seat was delivered by DPD in da... Ver mais

Avaliado com 5 de um total de 5 estrelas

First class service from Bathshop321. I was contemplating the purchase of a sink / worktop but needed specific measurements to ensure the unit would fit. I sent an email to Bathshop321 and received... Ver mais

Avaliado com 3 de um total de 5 estrelas

Mixed review!! This screen was bought to replace one previously installed, this was the closest match I could find. It wasn’t easy even for a professional bathroom fitter to follow the instructions... Ver mais

Detalhes da empresa

  1. Loja de Acessórios para Banheiros
  2. Reforma de Banheiros
  3. Loja de artigos para reforma residencial

Sobre Bathshop321

Escrito pela empresa

Bathshop321 is a family-run UK business offering a wide selection of bathroom suites and products for sale online including baths, toilets, basins & sinks at the best price possible prices.

We are The UK's Best Value Bathroom Shop.

We supply thousands of quality well priced, quality bathroom suites every month from market leading brands and help customers to design and choose products for standard bathrooms, wet rooms, compact & small bathrooms, en-suites as well as complete bathroom solutions.

Our Bathroom products come in a variety of styles including modern & contemporary suites, L and P shaped shower baths, corner, whirlpool and double-ended baths. We also have a range of accessories including wetroom & bath panels, concealed cisterns, taps, shower enclosures, vanity units and basins, bathroom heating and furniture.

Established in 2009, our underpinnings stem from over 40 years of experience in supply and manufacturing of stylish and affordable bathroom suites and accessories.

Our dedicated team of bathroom experts are on hand 5 days a week to ensure you buy the right bathroom products for your project; this is reflected in our ‘Rated Excellent’ Trustpilot score.

Just call 0330 053 6040 to speak to one of our friendly and knowledgeable UK team members..

*Subject to Terms and Conditions.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(3.696)

31 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great customer service and support

Great customer service and support, agent was fabulous

17 de janeiro de 2024
logotipo da Bathshop321

Resposta da Bathshop321

Thank you very much for your kind feedback - I am glad you were happy with our service and hope to assist you again in the near future

Avaliado com 3 de um total de 5 estrelas

Decent service but poor communication

Decent service but poor communication. They send you an email the day before delivery asking you to email them if you are not going to be at home. I emailed the straight away to ask if my purchase could be delivered in the afternoon. No response and so I had to change my plans which was time consuming and inconvenient. So, what’s the point of asking if you have no apparent intention to act on a reply from a customer? Today I received a text with a phone number to call but it’s too late now, I’ve already had to change plans! Delivery driver was great, friendly and professional.

7 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don’t Waste Your Money, Use someone else

Customer service and products absolutely awful. They don’t deserve 1 star!

Ordered items that turned up damaged (I have a photo of them on their delivery van with the box damaged) driver assured me that the products were fine and the cardboard had just ripped. On opening the box when we came to fit the suite it had obviously been dropped and was badly damaged. Reported it straight away with the image of the item on their van clearly showing the damaged box, however got a response to say that as we didn’t report it within 3 days there’s nothing they could do however I could purchase a new one at full cost if I wanted… how kind of them!

On another note their items are poor quality anyway their stuff makes ikea look like a premium brand!

There are plenty of other bathroom showrooms on the same industrial estate as the Cheadle store do yourself a favour and use someone that’s more reputable Bathstore321!

6 de dezembro de 2023
Avaliação não solicitada
logotipo da Bathshop321

Resposta da Bathshop321

Thank you for taking the time to leave a review. I just want to address your comments with a few facts:
You received your delivery on 31st August
You have not contacted us about any issues with your items until yesterday.
You have had the items for more than 100 days and not checked them
You have come into the showroom and shouted at and intimidated three female staff
If you want a replacement unit then you will have to place an order and we will deliver it for you.
No other company on this trading estate would replace your unit for you under the same circumstance
As for the quality of our items - every single item you have bought was on display and available to view and inspect before purchase - we sell good quality goods at excellent prices and pride ourselves on this.

Avaliado com 5 de um total de 5 estrelas

Brilliant Customer Service

I ordered a shower, but unfortunately it wouldn't have come in time for my plumber to complete my bathroom. I phoned Mikey in the store loads of times to try to rearrange delivery and he was brilliant!!!! I am in the customer service industry and the service I received was SO good. I requested a refund and Mikey said I would receive a full refund. I was expecting to wait a few workings days at least, but when I checked my bank the next working day the refund was there! I will definitely buy from them in the future and recommend to others. Brilliant service! Thank you!!!!!

2 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service from Laura and her colleague helping with a new WC. First time shopping at 321 and pleasantly surprised by the product range and pricing

23 de novembro de 2023
Avaliado com 5 de um total de 5 estrelas

The first bath panel received was…

The first bath panel received was incorrect. Unusual these day's I actually spoke to Bath Store people on the phone!!!, both male and female, the team there were very helpful sorting the problem out . The replacement panel arrived a week later. All's well now, Exceptional service.
The Bath Store is a great place to deal with nice people. Arthur Cole.

7 de novembro de 2023
Avaliado com 5 de um total de 5 estrelas

Great company to deal with.

Great company to deal with.
Excellent price, excellent communications and a really professional delivery partner - Robert Lee.
Top quality companies shine though and I would buy from Bathshop321 again and recommend them to friends to family.
Thank-you.

1 de dezembro de 2023
Avaliação não solicitada

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