...who wait. I bought a new Sage/Breville Barista Exoress and got a free two small bags of coffee via Beanz, wasn't happy with the outcome, wrong flavour profile due to a mix up on the site, an... Ver mais
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Veja o que dizem as avaliações
Eine Lieferung hatte etwas Verspätung. Mir wurden direkt im Express zwei kostenlose Tüten Bohnen nach meiner freien Wahl als Entschuldigung zugesendet. Super Service
Beanz is my top choice for the freshest coffee beans. I will continue to shop from here for life. The best company for fresh coffee beans ! Customer service is excellent. Never had better customer se... Ver mais
I would have given a 5 star if the respond time was faster. I received my replacement bags (2) since the oroginal 2 bags were never shipped but once shipped my card was charged again for the replacem... Ver mais
Detalhes da empresa
Escrito pela empresa
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz currently available in
Escrito pela empresa
- United Kingdom
- https://www.beanz.com/en-gb/
- Germany
- https://www.beanz.com/de-de
- United States
- https://www.beanz.com/en-us
- Australia
- https://www.beanz.com/en-au
Informações de contato
Estados Unidos
- www.beanz.com
4,3
Excelente
699 avaliações
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
All good things come to those....
...who wait.
I bought a new Sage/Breville Barista Exoress and got a free two small bags of coffee via Beanz, wasn't happy with the outcome, wrong flavour profile due to a mix up on the site, and was offered a replacement.
I've just started on that replacement and it was great. Nikeziwe at Beanz was super helpful and totally understood the issue and resolved in good time.
I'm happy to recommend from my first experience.
14 de abril de 2026
Avaliação não solicitada
Customer service is abysmal
Customer service is abysmal! Endless calls and emails and acknowledgment that they were wrong but still fail to honour their suggested goodwill gesture. False promises and lack of communication and follow through. Regardless if the coffee is good or bad il take my business elsewhere.
13 de abril de 2026
Avaliação não solicitada
Schnelll und kundenorientiert
Der Support hat sehr schnell reagiert und das Problem zu meiner vollsten Zufriedenheit gelöst.
11 de abril de 2026
Sehr schnelle Reaktion und sehr kulante…
Sehr schnelle Reaktion und sehr kulante Lösung!
9 de abril de 2026
Der Kontakt war sehr freundlich
Der Kontakt war sehr freundlich, schnell und hilfsbereit...
27 de março de 2026
Super Support
Im Kaffee-Abo ist nicht intervallgerecht geliefert worden. Auf meine Mail habe ich innerhalb von wenigen Stunden eine sehr effektive Rückmeldung erhalten. Genau so stellt man sich das vor. Danke!
1 de abril de 2026
Schnell und professionel
31 de março de 2026
Eine Lieferung hatte etwas Verspätung - Direkt Lösung gefunden
Eine Lieferung hatte etwas Verspätung. Mir wurden direkt im Express zwei kostenlose Tüten Bohnen nach meiner freien Wahl als Entschuldigung zugesendet.
Super Service
31 de março de 2026
Beanz is my top choice for the freshest…
Beanz is my top choice for the freshest coffee beans. I will continue to shop from here for life. The best company for fresh coffee beans ! Customer service is excellent. Never had better customer service than beanz!
20 de março de 2026
Ich bin sehr dankbar
Ich bin sehr dankbar, dass das Problem umgehend behoben wurde. Vielen Dank.
20 de março de 2026
Beware the Beanz coffee cashback con
I bought a Bambino machine October 2023 with an offer of £50 cashback for every 20 purchased up to a maximum of £200 within 2 years of purchase. Initially there was a problem starting the cashback so I assumed (wrongly) the 2 years started from the activation. I have just made my last claim for £50 which has been rejected. My problem is that the online account kept updating with every order towards my cashback so I assumed I was still qualifying.
I claimed in good faith but despite 10+ emails I was declined. So if your claiming cashback be aware the cashback status on your account might not be correct.
26 de março de 2026
Avaliação não solicitada
Resposta de Beanz
We appreciate you taking the time to leave a review. We’re sorry to hear your experience fell short of expectations. We will pass your feedback along to the appropriate teams.
I’ve taken out a subscription however…
I’ve taken out a subscription however the first delivery was thrown over the fence and left soaking wet, second delivery sent wrong beans and next delivery they charged me twice and sent 2 orders even though I only ordered one and I’ve been waiting 3 weeks for a refund ! It seems very disorganised and inefficient. The coffee is nice but I wish they’d sort the deliveries and my refund asap
20 de março de 2026
Avaliação não solicitada
The person who called me and resolved…
The person who called me and resolved my issues was very nice and really wanted to help me. He exceeded my expectations.
24 de março de 2026
Amazing care
Beans team took care of the issue right away.
They even went above and beyond sending new beans next day.
Thank you
14 de março de 2026
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