Wardrobe is actually a nice product Took me about 4 hours to build on my own but I wasn’t hurrying Instructions could be better as was quite difficult to see what ways some items needed to be es... Ver mais
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Veja o que dizem as avaliações
I needed a mattress for my 19th century daybed. Bed Factory Direct offered exactly what I wanted at an excellent price. They delivered really quickly and Louis in Customer Services was so helpful with... Ver mais
Bought a divan base. Very good quality and well made. Good communication via email plus you can call them. My only issue is they didn't unpackage the base and put it together which, given their requir... Ver mais
A empresa respondeu
Everything just ran perfectly, I ordered online got the email minutes later, told a date for delivery, then on the delivery date got a text telling me what time which was spot on
Detalhes da empresa
Escrito pela empresa
Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.
Informações de contato
Marl Road, L33 7UH, Liverpool, Reino Unido
- 0151-548-1554
- customerservice@bedfactorydirect.co.uk
- www.bedfactorydirect.co.uk
4,5
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 23% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good quality divan base
Bought a divan base. Very good quality and well made. Good communication via email plus you can call them. My only issue is they didn't unpackage the base and put it together which, given their requirement to have the old base dismantled for removal at a cost of £40, I thought was a bit of a cheek. The delivery team were very friendly and efficient.
7 de setembro de 2026
Avaliação não solicitada
Resposta da Bed Factory Direct
Thank you so much for your 5-star review, Julie!
We’re delighted to hear that you’re pleased with the quality and finish of your new divan base, and that you found our communication clear and helpful. It’s also lovely to hear that our delivery team were friendly and efficient.
We appreciate your comments regarding the unpacking and assembly of the base. Your feedback is valuable to us, and we’ll make sure this is passed on to the relevant team for consideration.
Thank you again for choosing us and for taking the time to share your experience. We hope you enjoy your new divan base for many years to come!
It was made to size
It was made to size, which was perfect . Thank you so very much our daughter was very happy 😊
Mrs lynette Cresswell
2 de setembro de 2026
Resposta da Bed Factory Direct
Thank you so much for your lovely 5-star review, Lynette!
We’re delighted to hear that the made-to-size item was a perfect fit and, most importantly, that your daughter is very happy with it 😊
Thank you for choosing us and for taking the time to share your experience. We really appreciate your kind feedback!
Excellent bed and very efficient free…
Excellent bed and very efficient free delivery
2 de setembro de 2026
Resposta da Bed Factory Direct
Thank you so much for your 5-star review, Rob!
We’re delighted to hear that you’re happy with your new bed and that you were pleased with our free delivery service.
Thank you for choosing us and for taking the time to share your feedback. We hope you enjoy your new bed for many years to come!
I don't have any complaints about…
I don't have any complaints about anything as everything went really great.
26 de agosto de 2026
Resposta da Bed Factory Direct
Thank you so much for your 5-star review!
We’re delighted to hear that everything went smoothly and that you had such a great experience with us from start to finish.
Thank you for choosing us and for taking the time to leave your feedback. We really appreciate it and hope to welcome you back again in the future!
I still have not received my order
2 de setembro de 2026
Resposta da Bed Factory Direct
Good Morning Tamineh, I hope you are well
You asked us to rebook your delivery for 9th september which is tomorrow?
I hope this helps
I’m 100% happy from start to finish.
I’m 100% happy from start to finish.
I placed my order for single divan with mattress, headboard and side drawers. I was kept up to date with confirmations . I then booked in a date for delivery.Everything that was stated at that time was followed to the letter.
I had a phone call to say a time for delivery on the day I asked for & again to say they had arrived.
Very helpful and friendly .
I would recommend this company to all.
2 de setembro de 2026
Avaliação não solicitada
Resposta da Bed Factory Direct
Thank you so much for your fantastic 5-star review, Susan!
We’re delighted to hear that you were 100% happy with your experience from start to finish. It’s wonderful to know that you were kept well informed throughout the ordering and delivery process and that everything went exactly as expected.
We’re also pleased to hear that our delivery team were helpful and friendly. Your recommendation means a great deal to us!
Thank you for choosing us, and we hope you enjoy your new divan, mattress and headboard for many comfortable years to come.
The Bed Factory…delivery excellent !
Gary and Alex from The Bed Factory delivered our new mattress, we received an email the day before to advise a delivery slot of 2 hours and a notification just before the delivery to give a precise time. The delivery service they provided was excellent, the old mattress was slightly smaller and they took the time to measure the bed frame before removing the old mattress- they were friendly and did the job quickly respecting my home. We have used the company for a number of years, the quality of the products is excellent and we have never had any issues with the service- can highly recommend!
3 de setembro de 2026
Avaliação não solicitada
Resposta da Bed Factory Direct
Thank you so much for your wonderful 5-star review, Vicky!
We’re delighted to hear that Gary and Alex provided such an excellent delivery experience. It’s great to know they took the extra time to check everything carefully, while being friendly, efficient and respectful of your home.
We’re especially grateful for your continued support over the years. Knowing that you’ve consistently been happy with both the quality of our products and the service we provide means a great deal to us.
Thank you again for your kind words and recommendation. We look forward to welcoming you back in the future!
I am very happy with my purchase.
I am very happy with my purchase.
I wasn't in when they delivered but I was able to arrange to collect it easily.
27 de agosto de 2026
Resposta da Bed Factory Direct
Thank you so much for your 5-star review, Zoe!
We’re delighted to hear that you’re very happy with your purchase and that arranging collection was quick and easy after you missed the delivery.
We really appreciate your feedback and hope you enjoy your purchase for many years to come!
Quick delivery and helpful staff
Quick delivery and helpful staff; good service all round.
17 de agosto de 2026
Resposta da Bed Factory Direct
Thank you so much for your 5-star review, Jack!
We’re delighted to hear that you were happy with the quick delivery and found our team helpful. It’s great to know you received good service all round.
Thank you for choosing us, and we really appreciate your feedback!
Excellent buying experience
Excellent buying experience. Helpful, knowledgeable staff. Quick delivery. Great price! They even took our old bed away.
31 de agosto de 2026
Avaliação não solicitada
Resposta da Bed Factory Direct
Thank you so much for your fantastic 5-star review, Sam!
We’re delighted to hear that you had an excellent buying experience and found our team helpful and knowledgeable. It’s also great to know you were pleased with the quick delivery, great price and our old bed removal service.
Thank you for choosing us and for taking the time to share your experience. We really appreciate your support and hope you enjoy your new bed!
Good mattress
Mattress is great. Delivery (by a 3rd party) was supposed to be on Tuesday but didn't show up until Wednesday - communication could have been better.
25 de agosto de 2026
Resposta da Bed Factory Direct
Thank you for your 4-star review, Claire!
We’re delighted to hear that you’re happy with your new mattress.
We’re sorry that the delivery did not arrive on the scheduled day and that the communication from the third-party courier could have been better. We understand how frustrating this can be and appreciate you bringing it to our attention.
Thank you for your patience and for choosing us. We hope you enjoy many comfortable nights on your new mattress!
Bed base was greyed and ripped and…
Bed base was greyed and ripped and mattress was dirty
Not a good experience
26 de agosto de 2026
Avaliação não solicitada
Lovely metal headboard looks amazing in…
Lovely metal headboard looks amazing in our bedroom. Good value for money and no problem with delivery
24 de agosto de 2026
Resposta da Bed Factory Direct
Thank you so much for your lovely 5-star review, Sheila!
We’re delighted to hear that your new metal headboard looks amazing in your bedroom and that you’re happy with the quality and value for money.
It’s also great to know that everything went smoothly with the delivery.
Thank you for choosing us, and we hope you enjoy your new headboard for many years to come!
Great mattresses....so comfortable
Great mattresses....so comfortable. Speedy delivery.
24 de agosto de 2026
Resposta da Bed Factory Direct
Thank you so much for your 5-star review, Lesley!
We’re delighted to hear that you’re finding your new mattresses so comfortable and that you were pleased with the speedy delivery.
We really appreciate you taking the time to share your experience. Wishing you many comfortable and restful nights ahead!
Satisfied customer
Bed looks great. My daughter loves it. Plenty of space in the ottoman.
Tricky to put together.. the female screw threads on the headboard are of questionable quality but we powered through and it all came together. I suspect it will not come apart well if we need to dismantle it in the future.
I stumbled with my left and rights for the lifting mechanism.. it is from the perspective of lying on the bed. The arrow sticker should point towards the side of opening.
Very helpful customer services when I thought there was an issue (before I worked out my left and rights!).
19 de agosto de 2026
Resposta da Bed Factory Direct
Thank you for your 4-star review, Kim!
We’re delighted to hear that the bed looks great, your daughter loves it, and you’re pleased with the generous ottoman storage space.
We appreciate your feedback regarding the assembly, screw threads and lifting mechanism instructions. We understand how clearer guidance could make the assembly process easier, and we’ll make sure your comments are passed on to the relevant team.
It’s also great to hear that our customer service team were helpful when you contacted us.
Thank you for choosing us and for sharing such detailed feedback. We hope your daughter enjoys her new bed for many years to come!
The item was fine no problems
The item was fine no problems.
The delivery day was choosen by me but it was changed as a issue with the item going from one depot to another, I was not informed of this change until I keep on calling the company.
25 de agosto de 2026
Avaliação não solicitada
Resposta da Bed Factory Direct
Thank you for taking the time to leave your review, Jane.
We’re pleased to hear that you’re happy with your item and that there were no problems with the product itself.
We’re sorry, however, that your chosen delivery date was changed and that you weren’t kept informed. We completely understand how frustrating it must have been to have to contact us several times for an update. Your feedback regarding communication will be passed on to the relevant team so we can work to improve this.
Thank you for your patience and understanding, and we hope you enjoy your purchase.
Gary and Alex on time
Gary and Alex on time - notification before arrived, courteous, polite and professional - thanks both appreciated
27 de agosto de 2026
Avaliação não solicitada
Resposta da Bed Factory Direct
hank you so much for your 5-star review, Sara!
We’re delighted to hear that Gary and Alex provided such a professional and friendly delivery service. It’s great to know they arrived on time, kept you updated and made the whole experience a positive one.
We’ll be sure to pass your kind comments on to them both – they’ll really appreciate it!
Thank you for choosing us.
Brilliant delivery service iexcellent…
Brilliant delivery service excellent delivery drivers Gary and Alex so helpful cheerful and went the extra mile thank you
27 de agosto de 2026
Avaliação não solicitada
Resposta da Bed Factory Direct
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you received such a brilliant delivery service from Gary and Alex. It’s wonderful to know they were helpful, cheerful and went the extra mile to make your delivery experience a great one.
We’ll be sure to pass your lovely comments on to them both!
Thank you for choosing us, and we really appreciate your kind feedback.
Gary and Alex were both so kind and…
Gary and Alex were both so kind and helpful on the delivery of my new mattress today! All the packaging was taken away and no mess left behind. Excellent service well done lads 👍
26 de agosto de 2026
Avaliação não solicitada
Resposta da Bed Factory Direct
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that Gary and Alex were kind, helpful and provided such excellent service when delivering your new mattress. It’s great to know they took care of all the packaging and left everything clean and tidy.
We’ll be sure to pass your lovely comments on to them both – they’ll really appreciate it!
We hope you enjoy your new mattress and have many comfortable nights ahead!
Quality product.
Great communication. Kept up to date with every step from placing order through to delivery.
Excellent quality product. Made such a difference in comfort compared to our old bed frame.
Delivery very good to a room of our choice.
20 de agosto de 2026
Resposta da Bed Factory Direct
Thank you so much for your fantastic 5-star review, Brian!
We’re delighted to hear that you were kept well informed throughout the whole process, from placing your order right through to delivery.
It’s wonderful to know that you’re pleased with the quality of your new bed frame and, most importantly, that it has made such a difference to your comfort. We’re also glad the delivery to your room of choice went smoothly.
Thank you for choosing us and for taking the time to share your experience. We hope you enjoy many comfortable nights in your new bed!
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