Bedlinen Direct Avaliações 

366
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great service and good quality. Although they didn't have what I ordered, they emailed me straight away and offered me an acceptable alternative. I received my sheet the next day as well as the partia... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Hotel Suite Dual Layer Mattress Topper So comfortable we got a second, fast delivery, only pointer would be great to able to track the delivery. The toppers were reasonably well packaged.... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

I would love to say that my order is high quality, but sadly, despite ordering a duvet over two weeks ago, I still haven't recieved it. Customer service, although polite, are not particularly helpful... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

On Wednesday 5th May my wife ordered Hotel Collection 540 thread count bedlinen: 1KS Quilt set 2KS fitted sheets in Ivory. She also ordered1 pillowcase set in Navy. On Thursday we received an e mail &... Ver mais

Detalhes da empresa

  1. Loja de Roupas de Cama
  2. Loja de artigos para cama, mesa e banho

Informação fornecida por fontes externas variadas

Bedlinen Direct supply luxury bedlinen from some of the UK's premium home textiles manufacturers direct to your door. Based in Manchester since 2006 we strive to give our customers the very best possible service at the best possible prices all year round.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

366 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 90% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(366)

56 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great service and good quality

Great service and good quality. Although they didn't have what I ordered, they emailed me straight away and offered me an acceptable alternative. I received my sheet the next day as well as the partial refund

9 de julho de 2026
Avaliação não solicitada
logotipo da Bedlinen Direct

Resposta da Bedlinen Direct

Thank you very much for taking the time to give us a great review, customer service is very important to us, so we are delighted you had a good experience :)

Avaliado com 4 de um total de 5 estrelas

I have had no problem with Bedlinen Direct

I have had no problem with Bedlinen Direct as to delivery of the product I am just extremely disappointed, and angry, about the quality of the sheets from Belledorm. After investing £75 and three extensive washes later the sheets are still unbearable to sleep on, scratchy and hard. This is not Bedlinen Directs fault but the cost of this disaster is now a write off as you can’t possible know the sheets will be like this until after you have used them. There is no way I can see either of informing Belledorm of their grossly substandard linen. 4 stars for Bedlinen Direct as they themselves are ok, just wish I hadn’t bought the sheets they had.

11 de junho de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Missing item and no help from customer service

I would love to say that my order is high quality, but sadly, despite ordering a duvet over two weeks ago, I still haven't recieved it. Customer service, although polite, are not particularly helpful and don't seem to be chasing the order, the courier or offering any alternative. I requested a refund and that was refused. So now I'm stuck in limbo without a product that I desperately need. I ordered from this company based on the good reviews and now I'm regretting it.

1 de julho de 2026
Avaliação não solicitada
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Resposta da Bedlinen Direct

Hi Lucy
We are very sorry for your frustrations and that you felt you had to leave this review.
Its not often a courier takes a while to deliver, however it does happen sometimes.
We did file an investigation with them as soon as you said you had not received it.
At this point it was sadly out of our influence or control to stop, however, shortly after this happened the parcel began to track again and was delivered 3 days later.
We are very happy you now have your duvet and hope that you will shop with us in the future.
Kind Regards
Bedlinen Direct

Avaliado com 5 de um total de 5 estrelas

Hotel Suite Dual Layer Mattress Topper

Hotel Suite Dual Layer Mattress Topper

So comfortable we got a second, fast delivery, only pointer would be great to able to track the delivery.

The toppers were reasonably well packaged.
Have used for the past four nights and it has made a too firm bed more comfortable.

I suggest placing an old duvet on top of the topper before placing one's bedsheet to give it more comfort and longevity.

3 de junho de 2026
Avaliação não solicitada
logotipo da Bedlinen Direct

Resposta da Bedlinen Direct

Thank you for your great feedback....we really appreciate it!

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, thankyou Samantha for all your help and advice for my out of the ordinary order. The sheets and pillowcases are very good quality and I received my order very rapidly. I recommend Ben Linen direct.

14 de maio de 2026
Avaliação não solicitada
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Resposta da Bedlinen Direct

You are most welcome Beverley :)

Avaliado com 5 de um total de 5 estrelas

Excellent in every way!

The pillows I ordered were of excellent quality and delivered promptly. Really good value for money!

11 de maio de 2026
Avaliação não solicitada
logotipo da Bedlinen Direct

Resposta da Bedlinen Direct

Thanks so much Richard :)

Avaliado com 5 de um total de 5 estrelas

VERY speedy delivery!!

VERY speedy delivery of excellent product ( fitted sheets) for adjustable bed. Thank you!! Bedlinen Direct: Order BD77205 I. Young

29 de abril de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I ordered tw white fitted bed sheets…

I ordered tw white fitted bed sheets for my 7feet x 6feet bed. I had previously ordered the same sheets from this company in 2017. The product was exactly what I ordered and fits well. It took a couple of weeks longer than I thought for them to arrive, but I have no complaints at all. I can only recommend this firm. Excellent.

23 de março de 2026
Avaliação não solicitada
logotipo da Bedlinen Direct

Resposta da Bedlinen Direct

Thank you so much for taking the time to review us and for bearing with us a little longer at this busy time, its really appreciated!

Avaliado com 5 de um total de 5 estrelas

Great service

We were looking for 2’6” singles for a new rise and recline bed. Ordered two sheets and two mattress toppers, both coolmax. Had to chase up delivery but Samantha was extremely helpful and expedited a quick delivery. Quality of the sheets was excellent. Will definitely use again!

19 de março de 2026
Avaliação não solicitada
logotipo da Bedlinen Direct

Resposta da Bedlinen Direct

Thank you for your feedback and kind words about our service and products

Avaliado com 5 de um total de 5 estrelas

Samantha in Customer service is…

Samantha in Customer service is amazing. A really human to deal with. Fantastic company to deal with. Products we bought are superb.

Very happy customer

9 de fevereiro de 2026
Avaliação não solicitada
logotipo da Bedlinen Direct

Resposta da Bedlinen Direct

Really appreciate the great feedback! Thanks so much!

Avaliado com 4 de um total de 5 estrelas

Great product but poor communication

Our duvet took longer to arrive than initially indicated and communication was lacking to the point where we thought we might have been scammed. Suddenly the duvet arrived and we are really pleased with it. The quality is great and the option to have different tog ratings on either side suits us perfectly. This would have been a five star review if communication was better!

22 de dezembro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I actually ended up not buying from…

I actually ended up not buying from this company , as after making payment for mu item, they emailed me to say it was out of stock.
Most companies that I ve shopped from,do actually specify, at the time of ordering that item is out of stock and don’t actually take your money for the unavailable item!?!
So they had to give me a full refund.

1 de dezembro de 2025
Avaliação não solicitada
logotipo da Bedlinen Direct

Resposta da Bedlinen Direct

Dear Nadereh
We appreciate your feedback.
Items are normally showing correct stock however sometimes items sell so fast that its hard to keep the stockfile 100% up to date 100% of the time and that’s why we contacted you immediately to advise you of this and as you did not want to wait for the new stocks to arrive we refunded you in full.
We are very sorry for your frustrations, however.
Kind regards
Bedlinen Direct Team

Avaliado com 5 de um total de 5 estrelas

Excellent for adjustable beds

Delivered promptly
Sheets are cotton jersey needed for adjustable beds.
Have always had finest quality woven sheets before but these feel good and have washed well

17 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely first class

Absolutely first class. We had an issue with the delivery which was no fault at all of Bedlinen direct but they sorted everything.

Excellent products and excellent service.

Thank you

2 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Order pillow cases then ask for more money when they made mistake

Order a set of pillow cases from company website, paid for product

Received a email asking for additional payment for postage after sales completed in direct contradiction to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2

With the amount of scams out there why would any respectfully company ask to send the customer a link to make additional payment After making my concerns felt company did not take responsibility and fulfil order, but at least they did refund original payment poor show

27 de janeiro de 2026
Avaliação não solicitada
logotipo da Bedlinen Direct

Resposta da Bedlinen Direct

Dear Customer
We received your order and advised you immediately that the postage and packing payment had been missed off and we gave you a choice to either pay for it or have an immediate refund of your payment
We were honest and upfront about the mistake that the system made and feel it quite unfair to have such a poor review
Kind regards
Bedlinen Direct

Avaliado com 1 de um total de 5 estrelas

11 days on and multiple promises of…

11 days on and multiple promises of delivery from DPD and my £300 order is nowhere to be seen this despite multiple "pre -delivery" notifications No support from BedLinen Direct -it seems its my problem

***
Update
****
OK...the response below is a "cut and paste"sent to yet another complainant? and not in any way connected to my own complaint .These people will not speak to you and leave you in limbo. Avoid

Really poor customer engagement and has the audacity to complain about a factual review
Goods arrived in battered parcel 12 days later.

22 de janeiro de 2026
Avaliação não solicitada
logotipo da Bedlinen Direct

Resposta da Bedlinen Direct

Dear Stephen

We were very sad to see that you took to writing us bad reviews and we apologise that you felt this was necessary.

We are terribly sorry for the delay with the courier, it is very rare we have any issues with the couriers that the manufacturers use but sadly sometimes these things do happen.

We pride ourselves on our customer service and feel that we did what we could when the issue was quite out of our control, very frustrating for us also.

We are however very happy your delivery is with you and we hope you enjoy it.

Kind regards

Bedlinen Direct

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