Bedfordshire Barbecue Centre Avaliações 

3.421
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Ordered Grill tray over 2 weeks ago online, paid in full. Never dispatched or received. Order number ST38DE00049114 thanks. Bbq centre sent out order 9.6.26. Received, thankyou for rectifying the issu... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Although well packaged it arrived with minor damage on one door panel. The instructions to construct are lacking in detail and the package of screws is short of four nuts. The back panels don’t have i... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Great follow through when we had a few challenges over which gas to use and the temperature reading the new BBQ was giving . All resolved very satisfactorily and looking forward to the Barbeque Se... Ver mais

Avaliado com 5 de um total de 5 estrelas

Last year I bought my 3 Burner Napoleon BBQ from them after an excellent visit to the store where I was given a wealth of information and buying advice. I've since bought many accessories, griddles, s... Ver mais

Detalhes da empresa

  1. Loja de Churrasqueiras

Escrito pela empresa

Bedfordshire Barbeque Centre has been supplying Barbeques since 1976 and was one of the very first official Weber dealers selling BBQs from the front of a national petrol station. Since then we have gone from strength to strength and have continued to grow. We are one of the largest, and one of the only 100% BBQ devoted stores in the UK. It really is the only thing we sell! We are the Largest UK Broil King Dealer stocking all models, accessories and spares from this Premium Canadian Barbeque Manufacturer. We are Very proud to have been selected as a Napoleon Premier dealer meaning we have to Display and stock all of their BBQs, accessories and carry spares for them. We are a specialist in outdoor kitchens offering advice from initial planning to choosing the correct granite, quartz etc for your work top. A huge range of choice including Weber Barbeques, Outback, Beefeater, Napoleon, Broil King, Char-Broil, Kamado Joe, Traeger wood fired Grills and many other quality brands including BBQ accessories and we carry spare parts for most.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Não respondeu a avaliações negativas

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4,1

Todas as avaliações

(3.421)

2 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Could not fault the advice and…

Could not fault the advice and knowledge. I felt this was well worth the trip and so much easier than trying to buy blind on the internet. Lots of choice in store, did not feel pressured to buy something that was more than my budget and then was left alone to make our decision. Excellent service, would highly recommend.

5 de junho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The barbecue arrived in individual…

The barbecue arrived in individual pieces, it is a massive understatement when they say it requires assembly on arrival, it actually requires total assembly of all parts down to every nut and bolt, even all the gas burners require assembling. Bedfordshire BBQ centre customer service are very unhelpful and insist this is clear on their website, but it is NOT.

21 de maio de 2023
logotipo da Bedfordshire Barbecue Centre

Resposta da Bedfordshire Barbecue Centre

Hi Darren,

We are sorry to hear that you struggled building your BBQ.
We do offer a build and deliver service which Is mentioned in the Delivery section. This is also the section that describes how the BBQ would be delivered.

Your BBQ like most was delivered on a Pallet. I know this was your first annoyance. I sent you an email personally showing you the 3-4 different points where we both display a ‘Pallet delivery’ Icon and also describe the pallet delivery service so that you could see that we in no way tried to hide this.
I think in hindsight you would have been better contacting us about the build and deliver service which we also describe in both the T&Cs and delivery details section. You read and understood these before making your purchase.

The time stamps for your order are

Order Sunday 21/05/2023 @0813
Order Dispatch 22/05/2023 for delivery within 48hrs
Dispatch email sent 22/05/2023 with dispatch information.

From what I can see we have done everything correctly from our end. For Balance here is a couple of reviews from customers who purchased the same Model
https://uk.trustpilot.com/reviews/646bab2ec42344628667e4ac
https://uk.trustpilot.com/reviews/6465e422ae4b83a3092299aa

Obviously there is always 2 sides to every story. Either way we hope you can now enjoy your BBQ now you have built it.

Kind regards
Paul Cobban

Avaliado com 5 de um total de 5 estrelas

Broil King BBQ

There was a slight problem with the bbq when it arrived,but Bedsbbqs response was exemplary and we can't thank them enough.Would not hesitate to recommend or use them again.Once more a big thankyou.

17 de maio de 2023
Avaliado com 2 de um total de 5 estrelas

Slow

When placed my order in January there was no mention of the item being out of stock. (As it was clearly mentioned on other supplier websites).

When the order was placed I was then informed that the item was on back order and it should be in for March.

When chased in March (several times) the delivery was pushed back again and a refund offered.

On chasing again I finally had some good customer service and the item was received in late-May.

Not ideal given it was a gift for a 50th birthday that was at the end of January..

23 de maio de 2023
Avaliado com 5 de um total de 5 estrelas

Customer Service As It Should Be

Ordered a BBQ from them based on a reasonable price and the free delivery, plus also local. Was amazed by the communication about delivery including an estimated time and a call on the day to re-confirm the time of delivery. You're dealing with a proper customer service company!

25 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic service and product

The quality barbecue we bought, arrived without fuss and on time. The kerbside delivery on a pallet was perfect, with a vey accommodating delivery operative moving it on a “pump truck” to exactly where we needed it to be for assembly. Despite the rather scary number of parts to put together, my clever daughter and I spent a happy couple of hours following the clear instructions and having no screws or bolts left over!
Overall I cannot be critical in any way for the quality of service or product, I thoroughly recommend the Bedfordshire Barbecue Centre

11 de maio de 2023
Avaliado com 5 de um total de 5 estrelas

Great Service

Easy ordering process, bbq as described and arrived well packed with quick delivery.
Good quality and fairly easy to put together.
Only issue was tracking link didn't work so I couldn't check when it was going to be delivered.

15 de maio de 2023
Avaliado com 5 de um total de 5 estrelas

Fantastic purchase!!!

Fantastic purchase, fantastic courier, fantastic delivery, fantastic customer service and fantastic price!! they way all companies should be. such a pleasurable experience.

Had my eye on a new CHAR-Broil BBQ for some time and after doing all my research I found BedsBBQ, they were by far the most competitively priced and a pleasure to do business with, I've referred them to my friends and look forward to make additional purchases in the future, I highly recommend them.

17 de maio de 2023
Avaliação não solicitada

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