Beginning Boutique Avaliações 

1.144
O TrustScore é 2.5 de um total de 5

2,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Anyone ordering outside of Australia beware! I ordered 3 dresses to try out as a wedding guest. All 3 were lovely dresses however when I went to return them I realised I had to pay £30 shipping back t... Ver mais

Avaliado com 5 de um total de 5 estrelas

You guys are amazing!! Received my new dress today when I went to post my return. It fits perfectly, I’m so happy I exchanged the first one. Your customer service and postage speed is phenomenal... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Would not recommend purchasing with this store. Very rigid customer unfriendly return policy- items need to be back in their warehouse by 14 days after order! The company refused to work with me even... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Really unhappy with the quality of the dresses which turned up, the fabrics were all really cheap, and there is a stain on the front of one of them. When I tried to get a refund it was not possib... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de moda feminina
  2. Loja de Roupas
  3. Loja de Vestidos
  4. Loja de Acessórios de Moda
  5. Loja de Roupas de Festa

Escrito pela empresa

Welcome to Beginning Boutique, your ultimate online destination for the latest, most sought-after women's fashion. Founded in 2008 by Sarah Timmerman and proudly headquartered in Brisbane, Australia, we have rapidly grown from a local startup into a global e-commerce powerhouse. We are fiercely dedicated to providing fashion forward individuals around the world with an unmatched online shopping experience, exclusive designs, and statement pieces that turn heads. Whether you are searching for the ultimate festival outfit, flattering swimwear for your next getaway, standout party dresses, or elevated everyday casual wear, our expertly curated collections ensure you are always ahead of the curve. Beginning Boutique is also your go-to destination for spectacular formal wear. From waist-sculpting corsets and show-stopping sequin prom dresses to elegant evening gowns and black-tie maxi dresses, we provide unforgettable styles for your most important events. We frequently launch limited-edition drops and staple accessories designed to empower you to express your unique personal style with absolute confidence. We firmly believe that incredible fashion is for everyone. We are completely obsessed with customer satisfaction, and our dedicated team prioritizes fast, reliable global shipping, seamless returns, and highly responsive customer service so your wardrobe updates arrive perfectly and right when you need them. Beyond delivering exceptional fashion, Beginning Boutique is deeply committed to doing better for the planet and our global community. We actively champion sustainable retail practices by utilizing 100% compostable packaging for all our orders and continuously striving toward completely carbon-neutral operations. Furthermore, we are proud to pledge 1% of our annual profits to our chosen charity partners, meaning every purchase you make helps support meaningful, impactful causes. Join our global community today and discover why thousands of customers trust Beginning Boutique for their wardrobe essentials.


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 96% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,5

Todas as avaliações

(1.144)

39 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing customer service!

The customer service staff are so lovely! I had submitted a return request and made a second instant order, however didn't realise that they go out with standard shipping (1-6 business days). I was hoping to get the order before going overseas and that delivery timeframe meant that I might not have received it on time. I sent a message via the chat enquiring into it and received a quick reply with the staff (shout out to Max!) being very understanding and upgrading my delivery to express shipping with no added cost! Would definitely recommend BB, they've always been incredible! x

27 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I am so impressed with Beginning …

I am so impressed with Beginning Boutiques customer service!
I accidentally ordered the wrong thing online and asked whether it could be cancelled and reordered. They replied and refunded me my money straight away even though it was out of office hours. Bridget was so lovely and easy to chat to. Everytime I’ve purchased items from this store I’ve never been disappointed! I highly recommend Beginning Boutique!

26 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Incredible

I cannot begin to express how positive my experience was with this company. I’m truly in awe of them. I ordered the wrong size of pants and they went above and beyond to ensure I got the right size before a photoshoot. They liaised with me out of office hours and continued the following days to ensure I got the product needed. I spoke to multiple different staff members and they were all so friendly, kind and professional. This was the first time I have bought from beginning boutique and I can ensure you I will be purchasing from them again. You guys are awesome and restored my faith in humanity. Thank you again!

20 de outubro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible Experience

Horrible Experience! First they tried to charge me an additional $30 for "customs" fees, then when I refused to pay/tried to cancel my order the customer service was horrible - the girls were rude and the cherry on top is that they tried to refund me via gift card! as if i'd ever shop there again.
As well they only returned me half my money ($55 out of $118)
Don't shop here unless you want to be treated as subclass and ripped off.

29 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered 2 dresses from this site and…

I ordered 2 dresses from this site and waited few days for it to be shipped only for me to receive poor quality dresses with their measurements off. I ordered a size 2 US and got size 6 dresses which is correct but when I tired both dresses on it’s equivalent to size L (I’m size S or XS) so their sizing on website is wayyy off than what they deliver out to customers. I paid $40CAD for international shipping which already costed me a lot for nothing and when I called customer they won’t atleast offer any deal for the inconvenience and dissatisfaction. I’m still paying the return fee $23CAD. So now I’m left with no dress to use for my event and still costed me $63CAD for nothing. I’ll never order from this site again. Most disappointing Australian site.

10 de outubro de 2022
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Hi Frances,
I'm sorry to hear that you didn't love your order!

I have sent you an email with more information and some options for resolution. xx

Avaliado com 1 de um total de 5 estrelas

Posting this review on the behalf of a…

Posting this review on the behalf of a friend - “If I could give them no star I would. I paid an extra $10 for express shipping and my clothes took over a week to get to me when the website and email said 3-4 days. So disappointed in this company as this is the second time this has happened. Gave them a second chance but again was dissatisfied with the service and apparent express shipping. Half the clothes on the website you can find at other popular stores for cheaper and those stores will actually get it to you on time with no issues. Don’t waste your money.”

7 de outubro de 2022
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Hi Shenaye,
I am really sorry to hear that your order didn't arrive in the expected timeframe.
I am having trouble finding your order, if you could please reply with your order number so I can look into this to find a resolution! xx

Avaliado com 5 de um total de 5 estrelas

Great customer support

I love this store and the quality of the clothing. Wish they had a store in the US. Yesterday I was experiencing an issue with the return portal. Trisha was incredible sending me the correct link as well as getting the issue resolved. Trisha answer quickly which make the support incredible.

3 de outubro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

TERRIBLE DRESS & RIP OFF $$

DO NOT PURCHASE FROM THIS COMPANY!!!
I ordered a dress for my daughter, flimsy and size off.
Took almost a month for return.
The dress was $74, shipping $15 and a NY charge of $3.
They REFUNDED ME TODAY, $64!!!

BUYER BEWARE - THIS IS AN ASIAN COMPANY!!!! TERRIBLE

18 de agosto de 2022
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Hi Lori,
I am really sorry to hear that you were disappointed with your order! I have sent you a follow up email. xx

Avaliado com 4 de um total de 5 estrelas

Great experience

Great experience, fast shipping, cute dress. Quality could be slightly better (stitching wasn't too good) hence the 1 star missing. Otherwise really good

24 de agosto de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I was excited about the clothing I…

I was excited about the clothing I received but sizing wasn’t right. Instead of a refund they gave me store credit, which is interesting to have a policy that is not 30 days. But additionally, after receiving items when ordering with store credit the sizing wasn’t right again. So upon returning they failed to provide a refund to my account and it’s been almost a month (it should have taken 5 business days). So needless to say it’s disappointing to support a business who doesn’t seem to care about customer service/experience. Feel pretty scammed honestly.

17 de agosto de 2022
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Hi There
Thanks for leaving a review and I am sorry to hear that you were disappointed with your experience.
I am having a bit of difficulty locating your order, so if you could please send us an email with the details of your order to info@beginningboutique.com.au and our team can help you further from there. xx

Avaliado com 5 de um total de 5 estrelas

AMAZING CUSTOMER SERVICE!!!

Had the most amazing customer service experience. Massive thank you to Trisha and Chantal. Both girls went above and beyond to make sure my order was delivered on time. Thank you ladies, we need more people like you in the world 🫶🏼🫶🏼

8 de agosto de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered a while ago

Ordered a while ago, website said delivery would be 2-3 days but 3 weeks later and my order still hasn’t arrived so I emailed them and was told it was still processing, I asked for a cancellation because it was taking too long and they refused. A month came and I asked where my order is and they said it was lost during delivery, absolutely waste of time

29 de julho de 2022
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Hi Naomi! We would love to talk to you about your order and store this out asap. Can you please email us so we can help you out? x Sarah

Avaliado com 2 de um total de 5 estrelas

Don't buy!

Their sizing is so dodgy, not standard at all, despite what it says. The product doesn't look like the image they show on the website, don't trust it! The quality is alright, my order was XS but what they gave me couple fit someone three times as big, it was XXL!! And when I complained they responded, but the price for return was too much.

11 de julho de 2022
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Hi Ella,
Thank you for taking the time to leave a review and I am so sorry to hear that you were disappointed with your order!

I am having some trouble locating your order details, if you could please respond with your order number so I can look into some alternative resolution options for you! xx

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service. Friendly and very efficient. We will definitely shop here again!

11 de julho de 2022
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

You have made my Friday thank you Catherine! x Sarah

Avaliado com 1 de um total de 5 estrelas

Really disappointing

Am leaving a review here because they filter reviews on their website. My review for Taleah Cut Out Maxi Dress Sage:

"At a higher price point I was honestly expecting the dress to be higher quality. Fabric is not that breathable, stitching is sloppy, and cut-outs at the ribs are uneven (enough to be noticeable when I put it on!). Really disappointing."

Update: Returned the dress and paid roughly AUD38 for shipping. They would not reimburse me the cost. Gave me store credits which I won't be using.

7 de julho de 2022
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Hi Wai,
Thanks for taking the time to leave a review, and I am really sorry that you are disappointed with the garment you have received.
It is never our intention to send you something that you are not 100% happy with, so I am really sorry that you didn't love this.
I have sent you an email so that we can get this resolved for you! xx

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