Beginning Boutique Avaliações 

1.144
O TrustScore é 2.5 de um total de 5

2,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Anyone ordering outside of Australia beware! I ordered 3 dresses to try out as a wedding guest. All 3 were lovely dresses however when I went to return them I realised I had to pay £30 shipping back t... Ver mais

Avaliado com 5 de um total de 5 estrelas

You guys are amazing!! Received my new dress today when I went to post my return. It fits perfectly, I’m so happy I exchanged the first one. Your customer service and postage speed is phenomenal... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Would not recommend purchasing with this store. Very rigid customer unfriendly return policy- items need to be back in their warehouse by 14 days after order! The company refused to work with me even... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Really unhappy with the quality of the dresses which turned up, the fabrics were all really cheap, and there is a stain on the front of one of them. When I tried to get a refund it was not possib... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de moda feminina
  2. Loja de Roupas
  3. Loja de Vestidos
  4. Loja de Acessórios de Moda
  5. Loja de Roupas de Festa

Escrito pela empresa

Welcome to Beginning Boutique, your ultimate online destination for the latest, most sought-after women's fashion. Founded in 2008 by Sarah Timmerman and proudly headquartered in Brisbane, Australia, we have rapidly grown from a local startup into a global e-commerce powerhouse. We are fiercely dedicated to providing fashion forward individuals around the world with an unmatched online shopping experience, exclusive designs, and statement pieces that turn heads. Whether you are searching for the ultimate festival outfit, flattering swimwear for your next getaway, standout party dresses, or elevated everyday casual wear, our expertly curated collections ensure you are always ahead of the curve. Beginning Boutique is also your go-to destination for spectacular formal wear. From waist-sculpting corsets and show-stopping sequin prom dresses to elegant evening gowns and black-tie maxi dresses, we provide unforgettable styles for your most important events. We frequently launch limited-edition drops and staple accessories designed to empower you to express your unique personal style with absolute confidence. We firmly believe that incredible fashion is for everyone. We are completely obsessed with customer satisfaction, and our dedicated team prioritizes fast, reliable global shipping, seamless returns, and highly responsive customer service so your wardrobe updates arrive perfectly and right when you need them. Beyond delivering exceptional fashion, Beginning Boutique is deeply committed to doing better for the planet and our global community. We actively champion sustainable retail practices by utilizing 100% compostable packaging for all our orders and continuously striving toward completely carbon-neutral operations. Furthermore, we are proud to pledge 1% of our annual profits to our chosen charity partners, meaning every purchase you make helps support meaningful, impactful causes. Join our global community today and discover why thousands of customers trust Beginning Boutique for their wardrobe essentials.


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 96% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,5

Todas as avaliações

(1.144)

39 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service, highly recommend. Even when I returned an item, they were generous as I live in Canada and due to Covid it takes longer to ship back. Really appreciate fast, kind customer service!

23 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

They are amazing

They are amazing, the fastest responses from customer service emails to a clothing store I’ve ever had. Their clothes are so adorable my friends are always like dam where’s that from!😁 I absolutely love your clothing❤️

18 de junho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don’t order if your from uk

Don’t order if your from uk. I ordered 3 dresses from here for £218, I paid and everything and it said shipping was nothing so I paid the £218 thinking shipping was free. I then got an email from the delivery website saying I have to pay £82 in import tax to get it delivered. I emailed them saying this and that I had no clue they was going to charge me this much to get it delivered they basically said it was my own fault because they list it on the website, but no where do they say you would have to pay this much. Literally misleading as they should clearly state this. Now I’m stuck and I will either way have to pay even more money to get it returned or if I keep the package and pay £82 and something doesn’t fit I have no choice but to pay more money again to send it back. A lot of other reviewers say this as well so please don’t buy from here if you want to waste loads of money.

10 de junho de 2022
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Hi Emma,
Thanks for taking the time to leave a review and I am so sorry that you were disappointed by your experience.

Unfortunately we do not have any control over your local Customs Authority and any fees that are required to be paid to deliver your parcel are in accordance with your country's Import laws.

We are unable to give any advice on potential fees that may be incurred by you. For more information we would recommend that you get in touch with your local Customs & Importing Authority about the Import Tax they charge.

I have sent you an email so we can try and get this resolved for you xx

Avaliado com 5 de um total de 5 estrelas

Always shop here

Always shop here, but the customer service is amazing, the girls are always helping and willing to assist and take your needs into consideration.

8 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing customer service from Max and Trisha!!

Such amazing customer service by Max and Trisha!! I urgently needed a dress in a different size which was unfortunately out of stock and they were soooo incredibly helpful throughout the entire process. They provided remarkable after hours service and contacted different departments to find the size I needed so I could match the other bridesmaids. Will definitely purchase again from BB because of their amazing team and thanks once again. Xx

31 de maio de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

WARNING ⚠️ ALL GOOD REVIEWS ARE FAKE ⚠️…

WARNING ⚠️ ALL GOOD REVIEWS ARE FAKE ⚠️ They DO NOT reply. Have not received any of my stuff. I paid express shipping.

27 de maio de 2022
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Hi Jamie,
Thanks for taking the time to leave a review and I am so sorry that you were disappointed by your experience.

We have reached out to you via email regarding this delay due to an incomplete address.
In the meantime, I have had a look into your order and can see that your order has been delivered - yay!

Please reach out to us if there is anything else we can help you with xx

Avaliado com 5 de um total de 5 estrelas

I placed an order with Beginning…

I placed an order with Beginning Boutique and promptly received my product. Unfortunately, I ordered a larger size and wished to return and exchange this for a smaller size as the quality of the product was exceptional. I was provided remarkable after hours service from a customer service consultant, who thoroughly assisted me in navigating through the process. Having had over a decade worth of customer service, I was extremely impressed with the level of dedication and care provided by the customer service consultant. I look forward to receiving my item and purchasing more from BB!

18 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had an order with BB

I had an order with BB, and I was sent an email to review my items. However it hasn’t arrived yet and so I emailed the BB team and they responded so promptly. It was amazing, after receiving a second update I received my items the next day! Thoroughly impressed with the customer service and absolutely adore my items!

12 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very happy Plus

Very happy Plus. I purchased the Maeve Blazer White size 12 just 5 days ago online. BB communications are fantastic & the courier service they use (DHL Express) are fantastic. The blazer arrived carefully packed & it is a perfect fit. OMG thank you Beginning Boutique for this lovely blazer & your wonderful service.

26 de abril de 2022
Avaliação não solicitada
logotipo da Beginning Boutique

Resposta da Beginning Boutique

Hi Mary!

Thank you so much for your positive review. We are so glad that you love your order and that the delivery was great.

Thanks so much!

Max xo

Avaliado com 5 de um total de 5 estrelas

10/10 customer service

Such amazing customer service, they replied to my email promptly and resolved my issues, that were my fault! Super happy with their service and will 100% be shopping from them again 😇

10 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wonderful customer service

Wonderful customer service. An item was out of stock and they issued me a gift card. I reached out and explained the situation, they were so understanding. Walked me though how they were going to fix it and came to a solution in which I was happy. Cannot recommend enough!

1 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic Service!!

Fantastic Service!!
I recently made my first ever purchase from Beginning Boutique and was so impressed with the speed, of delivery and communication about when to expect my package that I would not hesitate to recommend this company. The product arrived and was exactly what I had ordered and was in perfect condition. ❤️❤️❤️❤️

28 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

My daughter ordered a few dresses within a couple different orders, trying to find the right style and size for prom. The dresses came quickly and the return/exchange process was easy. Each time I had a question, the customer service agents were very quick to respond, helpful and provided personal follow up. I could not be more impressed with the customer service from this online store!

11 de março de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered a dress that never came.

I ordered a dress that never came.. I contacted someone about it who said there is nothing that they can do because their records said it was delivered.. I was working from home, I would definitely know if it came. The customer care team did not care at all...

23 de fevereiro de 2022
Avaliação não solicitada

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