Belstaff Avaliações 1.840

Louisa from customer service was very professional and super helpful! She helped me by answering any questions I had and resolving my request.

Brilliant! Belstaff is and always will be an effortless cool quality label. Had a query re care for my gorgeous Baxter coat, dealt with swiftly and efficiently by wonderful Louisa.

Many thanks Louisa, Belstaff is lucky to have you…🙏🏼

Another fault this time in a racemaster jacket.lightly worn and going in holes.price goes up,quality goes down.every item from belstaff now does not stand the test of time.no wonder they stopped free rewaxing there is rarely a decent coat left to rewax.champagne money product lemonade quality.originally went into Manchester shop to get assistance and told nothing to do with them.Riches for rags.By time this is sorted arms will have fell off and I will have a gillet😂
With five sons I have purchased lots of Belstaff coats,jackets,t shirts,hoodies etc over the years and can say the quality and wearability is getting worse such a shame,customer service in store is none existent anymore.
As advised contacted customer service same as with shop not interested.
UPDATE,EMAIL FROM CUSTOMER SERVICES STATING I GO BACK TO MANCHESTER SHOP WITH JACKET.WHY WOULD I DRIVE FROM SHEFFIELD TO MANCHESTER STORE AGAIN AFTER BEING TOLD IN FIRST PLACE BY STORE IT WAS NOT THEIR PROBLEM HENCE THIS REVIEW YOU COULD NOT MAKE THIS UP.
BOLO EMAILED ME TO GO BACK TO MANCHESTER STORE,I DO NOT KNOW NAME OF CHAP IN MANCHESTER STORE BUT IF I KNEW I WAS GOING TO BE DISMISSED LIKE THIS I WOULD HAVE STOOD MY GROUND IN STORE AS CUSTOMER SERVICE IS AS SHODDY AS THE GOODS.
AVOID BELSTAFF BECAUSE GOODS ARE SHODDY AND CUSTOMER SERVICE DO NOTHING ONCE THEY HAVE YOUR MONEY THEY DO NOT CARE,NO IDEA WHEN THIS COMPANY DESCENDED INTO SUCH A MESS BUT IT IS A SHOP TO AVOID
Fourth person emailed me,no continuity with Belstaff and refused to address the issue like the store as I did not have receipt.Who keeps all the receipts?I expect a jacket costing this much to last and not end up as a gillet.
When lifetime re waxing was offered coats lasted,now Belstaff recommend a re wax every 12 to 18 months!After cost of a couple of those you could buy a new jacket.That shows the faith they have in their products these days.Coats split and go in holes,t shirts go in holes and sweatshirts shrink and lose shape.

I had a fantastic shopping experience at the Belstaff Flagship Store in Manchester. The service was outstanding—friendly, attentive, and genuinely knowledgeable, with great advice throughout. I was even offered a coffee right at the beginning, which set a great tone for the entire visit. I felt completely well taken care of from start to finish. Highly recommended!

Appears complaining on here is the only way to receive a response as when you try to on their website no one responds, I received my jacket back in November after experiencing some delivery issues and items missing from the jacket but eventually got there, fast forward to the start of the biking season and trying the jacket out for the first time only to find a fault with the jacket. Stitching missing from the Velcro that covers the belt fastener at the bottom of the jacket, I have emailed and tried to contact them to resolve the fault but no response received as of yet (Request #340223) hopefully posting on here may help

The very attentive and immediate response of Mike in handling my return and refund was outstanding. It makes all the difference in the world when I deal with someone like Mike, who was so genuinely concerned about my issue.

My online order arrived in good time. I am often between sizes and wanted to exchange to the next size up in store. I spoke to Bolu on the phone, who contacted the local store and checked size availability for me, and also let them know that I would be calling in. All very simple and straightforward. Many thanks

Customer service was excellent. Iona was very knowledgeable of the products and guided me to the right jacket. I was also taken through the offers by Iona ensuring I received the best price. All this was done in a friendly no pressure environment. Very impressed I will be back.

Louisa in customer service is an absolute star. She dealt with a technical issue quickly , efficiently and pleasantly. I will continue to buy from Belstaff.

Very pleased working with Louisa. She answered all my questions and was very helpful in addressing my concerns.

Contacted customer service and Bolu answered all my qustions

Several things,

1st, their very carefully orchestrated returns policy, I think is maximised to keep hold of your money for as long as possible should you need to return anything.
It’s in the small print so just be mindful !

2nd, because you get your money back Belstaff assume that you have had a positive experience, errr no !

Lastly, hundreds and hundreds of pounds for a jacket which you think would be of great quality associated with a name like Belstaff, sadly came in an clear plastic bag and jacket itself I believe to be only flea market quality at best !
I wouldn’t be at all surprised if you could probably fly to Turkey and get better quality knock off and still save some money !

Quite literally the worst customer service. Multiple voice and emails left with no reply. Sat holding £300 for 4 weeks - no offer of apology. Just stick with Hackett or Barbour.

Ich kann nur eine positive Rückmeldung machen.

Von der Kommunikation bis zum Versand und Qualität bin ich sehr zufrieden.

I absolutely adore the brand, my best jacket

I made an error when placing my order .. rang customer services and a very lovely lady named Louisa sorted my query out straight away. Within 30 mins of me raising my issue - it was resolved.
Thank you Louisa for your very efficient service!

Had a query for customer service & Louisa responded to my query promptly & politely in answering my query

David at cheshire oaks belstaff was amazing. He noticed when no one else would have what my husband was looking for (.he is larger sized ) and helped find his size this led to us purchasing 2 items when we would have left empty handed . Cannot praise him
enough highly recommend

My partner and I both love the brand and between us we have many coats jackets jumper t-shirts. The products are of excellent quality and when we shop in store the staff are always very friendly welcoming and helpful. I made my last purchase online and had to use customer service to resolve an issue I had ( my mistake not theirs!) Louisa from customer service was extremely helpful and promptly dealt with my issue which I’m so grateful for and would like to say thank you once again. I would definitely recommend the brand to anyone.

I have always received excellent customer service from Belstaff. I recently returned a belt that was too small and received excellent customer service from Louisa at Belstaff.