Staff at the Bishop Auckland branch were very helpful. We bought the bed, mattress, duvet and pillows while there was a promotion on and made quite a saving. I had to push the delivery back a little... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 2 Watling Road, Fylands Drive, DL14 9AH Bishop Auckland, County Durham, GB
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Veja o que dizem as avaliações
The service was brilliant and Gemma was so efficient, informative and pleasant and spent a long time helping us to choose the right mattress. The delivery men were also very pleasant and experienced a... Ver mais
A empresa respondeu
Great purchase from start to finish. Sales assistant was very helpful and informative. Delivery team were excellent with attention to detail on installing and instructions for care. Very respectf... Ver mais
Well i do think when buying a bed they tell you that you are paying for the cleaning product instead of us presuming it was with the bed .
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Bishop Auckland
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 2 Watling Road, Fylands Drive, DL14 9AH, Bishop Auckland, County Durham, Reino Unido
- 1388606572
4,9
Excelente
353 avaliações
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Really helpful when choosing my new bed…
Really helpful when choosing my new bed very understanding about what i needed
19 de setembro de 2026
Resposta da Bensons For Beds - Bishop Auckland
We're so pleased to hear that our team was very helpful and understanding when you were choosing your new bed. Thank you for sharing your positive experience with us!
Team Bensons
Purchased a mattress from the Bishop…
Purchased a mattress from the Bishop Auckland store, Wanted a good mattress to support my back problem, spoke to Steph who was super helpful, very supportive & knowledgeable, she was patient and listened and wasn't pushy, my daughter thought she was fun which made the experience so much easier as its never easy shopping with a 12 yr old if you're not shopping for them 😂. Would highly recommend
19 de setembro de 2026
Resposta da Bensons For Beds - Bishop Auckland
We are absolutely delighted to hear about your wonderful experience! It's fantastic that our team member was so supportive, knowledgeable, and patient, especially with your specific needs. We're also thrilled that your daughter enjoyed the visit, making the process easier for you. Thank you for your high recommendation!
Team Bensons
No pressure
We were able to look at the beds and ask questions without any pressure to buy. Jasmine was very knowledgeable about the sealy mattress we were interested in. Hope when the mattress arrives we love it as much as we think we will. Thank you
18 de setembro de 2026
Resposta da Bensons For Beds - Bishop Auckland
Thank you for your kind words! We're thrilled to hear that you had a great experience with Jasmine. We strive to provide a pressure-free environment and expert guidance. We hope you love your new Sealy mattress when it arrives. If you have any more questions, feel free to reach out!
No pressure by sales staff and plenty…
No pressure by sales staff and plenty of choice, communication during the order process excelent.
13 de setembro de 2026
Resposta da Bensons For Beds - Bishop Auckland
Thank you for your wonderful feedback! We're so pleased to hear that you experienced no pressure from our sales staff and found plenty of choice. We're also delighted that our communication during the order process was excellent.
Team Bensons
From going into store to receiving my…
From going into store to receiving my product I was kept up to date every step of the way . Thank you Bensons’s my furniture is beautiful.
11 de setembro de 2026
Resposta da Bensons For Beds - Bishop Auckland
We're so pleased to hear that you were kept informed every step of the way, from your store visit to receiving your beautiful new furniture. It's wonderful to know you're happy with your purchase!
Team Bensons
New bed
Good service from. The team at Bishop Auckland
Plenty of updates for when the new bed got delivered...great communication.
Delivery men were exceptional.
Would recommend
2 de setembro de 2026
Resposta da Bensons For Beds - Bishop Auckland
We're so pleased to hear you received excellent service from the team and were kept well-informed about your new bed's delivery. It's wonderful that our delivery team was exceptional!
Team Bensons
Excellent service from showroom staff…
Excellent service from showroom staff to delivery drivers. Given all rewuired information required in showroom.
7 de setembro de 2026
Resposta da Bensons For Beds - Bishop Auckland
We're delighted to hear that you received excellent service from our showroom team through to our delivery drivers! It's great to know you were provided with all the information you needed to make your purchase with confidence, and that the service remained outstanding every step of the way.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Cant fault the staff
Cant fault the staff, Decent selection of mattresses. No drawn out process when it came time to order.
Expected a quicker delivery date but the timescale they gave wasn't that bad.
5 de setembro de 2026
Resposta da Bensons For Beds - Bishop Auckland
Thank you for your kind words! We're thrilled to hear you had a great experience with our staff and selection. We strive to make the ordering process smooth and appreciate your understanding on delivery times. We look forward to serving you again!
No messing, happy days!
No messing. Found the bed I wanted, staff dealt with my needs immediately and was informative of the choices available. Ordered and dealt with within 20 minutes! Delivery suited my needs. Just waiting for the bed now. Happy days!
1 de setembro de 2026
Resposta da Bensons For Beds - Bishop Auckland
Thank you for your wonderful review! We're thrilled to hear that you found the perfect bed and that our team was able to assist you quickly. We appreciate your patience as you await delivery and look forward to having you enjoy your new bed soon. Happy days indeed!
Staff were very friendly and…
Staff were very friendly and knowlegable withoit being pushy.
1 de setembro de 2026
Resposta da Bensons For Beds - Bishop Auckland
Thank you for your kind words! We're thrilled to hear that our staff made your experience enjoyable. We strive to provide friendly and knowledgeable service without being pushy. We look forward to welcoming you back soon!
Helpful staff in store and delivery…
Helpful staff in store and delivery drivers too.
22 de agosto de 2026
Resposta da Bensons For Beds - Bishop Auckland
Hi Janette,
Thank you for your lovely review! 😊 We're delighted to hear both our in-store team and delivery drivers were so helpful. Providing friendly, supportive service from showroom to delivery is what we strive for. Thank you for choosing us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist⭐
One great staff member
Steffanie made our experience great, we walked in with our son knowing we only had that day free to find a bed. She made our son feel welcome while helping us decide on the right mattress for us. She listened and gave us her expert advice. We didn’t feel rushed or pressured and she gave our son pens and paper while we had a minute to discuss what we wanted. She went the extra mile to make it an easy experience. We made a purchase and are very happy with our choice.
1 de setembro de 2026
Resposta da Bensons For Beds - Bishop Auckland
Hello Lydia,
Thank you for such a wonderful review! 😊 We're delighted that Steffanie made your visit such a positive experience. It's fantastic to hear she helped you find the right mattress while making your son feel welcome too! We're proud of her thoughtful, no-pressure approach and will be sure to pass on your kind words. Enjoy your new bed, and thank you for choosing us,
Megan | Customer Care Specialist
Fantastic knowledgeable staff
Fantastic knowledgeable staff, friendly and very helpful. Rang before going to the store which had just what I wanted.
Couldn’t ask for better customer service!
26 de agosto de 2026
Resposta da Bensons For Beds - Bishop Auckland
Thank you for your wonderful feedback! We're thrilled to hear that our staff could assist you so well and that we had what you needed. Providing excellent customer service is our top priority, and your kind words motivate us to keep up the great work. We look forward to seeing you again!
Very helpful staff
26 de agosto de 2026
Resposta da Bensons For Beds - Bishop Auckland
Thank you for your kind words Aileen! We strive to provide knowledgeable and helpful support to all our customers. We are grateful to have a team that goes above and beyond for our valued clients. We appreciate your feedback and look forward to serving you again in the future,
Megan | Customer Care Specialist
Excellent service
Everything was on time the assembly was excellent staff were polite and had good product knowledge
20 de agosto de 2026
Resposta da Bensons For Beds - Bishop Auckland
We're so pleased to hear everything was on time and the assembly was excellent. It's wonderful that our staff were polite and had good product knowledge. Thank you for your positive feedback!
Team Bensons
The whole experience from store to…
The whole experience from store to delivery was excellent. All staff I had contact with were helpful and friendly.
Great experience thank you
17 de agosto de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Bishop Auckland
We're so pleased to hear that your entire experience, from store to delivery, was excellent. It's wonderful that all the staff you interacted with were helpful and friendly. Thank you for your kind feedback!
Team Bensons
Delivered within the time slot given
Delivered within the time slot given , called to give 5 minute notice. They didn’t unfortunately check the plastic packaging was clean and left me with a black sticky stain to try and remove from the stair carpet
14 de agosto de 2026
Resposta da Bensons For Beds - Bishop Auckland
Hi Linda,
Thank you for your feedback! 😊 We're pleased to hear that your delivery arrived within the scheduled time slot and that the team kept you updated with a call shortly before arrival. 🚚✨
We're sorry to hear about the condition of the plastic packaging, though. While we're glad the delivery itself went smoothly, discovering a black sticky mark left behind on your stair carpet certainly isn't the finishing touch anyone would want.
We appreciate you bringing this to our attention, as feedback like yours helps us improve our processes. We hope the stain was successfully removed and that you're now enjoying your new bed,
Megan | Customer Care Specialist!
Smooth process throughout and helpful…
Smooth process throughout and helpful staff. Happy with new mattress. Delivery service was good too
25 de julho de 2026
Resposta da Bensons For Beds - Bishop Auckland
Thank you for your wonderful review! We're delighted to hear that everything went smoothly from start to finish and that our team was helpful throughout your journey with us.
Thank you for choosing Bensons for Beds. We hope you enjoy many comfortable and restful nights on your new mattress! 😊
New bed and mattress
I ordered a double bed and mattress for a spare room. It was delivered within a week . The delivery men were polite and courteous Very good service overall. I look forward to my first house guest’s comments when they use the bed for the first time.
25 de julho de 2026
Resposta da Bensons For Beds - Bishop Auckland
Thank you for your lovely review! We're delighted to hear that your new double bed and mattress were delivered within a week and that our delivery team were polite and courteous throughout the process.
Thank you for choosing Bensons for Beds. We truly appreciate your support and hope to assist you again in the future😊
First time bed buyer
I went into store and wasn’t really sure what I was looking for. I explained my situation to the member of staff who was helping me and she showed me some options. Once I’d decided on a frame she left me to test out different mattresses. It was simple to find what I wanted and everything was explained to me while I was sorting out finance options. I’m just waiting on my new bed being delivered now as it won’t be ready until September (thats the only down side)
19 de julho de 2026
Resposta da Bensons For Beds - Bishop Auckland
We're so pleased to hear about your positive experience in our store! It's wonderful that our team member was able to help you explore options and find the perfect frame and mattress. We understand waiting for your new bed can be a downside, and we appreciate your patience.
Thank you for your positive review - Lauryn at Customer Care 💜
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