From visiting the Team Valley store. The process was faultless. The staff were brilliant and once we decided what we wanted communication was great. The mattress arrived exactly when stated and the de... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 15a Team Valley Retail World, Gateshead, NE11 0BD Gateshead, Tyne And Wear, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
A spur of the moment decision to call into your Team Valley,Gateshead, to look at a new bed (King-size). Jan the Sales Assistant introduced herself & looked after us fantastically. Showed us a nu... Ver mais
A empresa respondeu
⭐️⭐️⭐️⭐️⭐️ We honestly can’t thank Andrew at the Bensons for Beds Team Valley store enough. From the moment we walked in, he was so friendly, helpful and genuinely took the time to make sure we... Ver mais
A empresa respondeu
Buying a new mattress is a daunting business because there are so many variables. After putting it off for too long we visited the store at Team Valley Retail Park. There, Jan welcomed us and showed u... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Gateshead
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 15a Team Valley Retail World, Gateshead, NE11 0BD, Gateshead, Tyne And Wear, Reino Unido
4,9
Excelente
238 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Bensons For Beds - Gateshead
We’re so glad our team was efficient and knowledgeable – that’s exactly what we aim for! 💜 Thank you for your positive review - Lauryn at Customer Care
Staff were extremely helpful and…
Staff were extremely helpful and friendly without being too “pushy “. Excellent service and advice.
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Gateshead
We're happy our staff was helpful and friendly without being too pushy. We appreciate that you found our service and advice excellent! Thank you for your positive review – Lauryn at Customer Care 💜
Resposta da Bensons For Beds - Gateshead
Thank you so much Ciaran! We love making things quick, easy, and stress-free for our customers.
See you next time! Megan at Customer Care 😊
The experience was just what I expected…
The experience was just what I expected from a shop like Bensons the lady who assisted my Daughter and I was pleasant new her job very well she explained every detail of what we were buying could not fault her would definitely recommend your store to family and friends thank you again to the lady her name was Louise
30 de dezembro de 2025
Resposta da Bensons For Beds - Gateshead
We're happy to hear that the service you received met your expectations! It's great to know that our team member was so helpful and informative. Thank you for your positive review – Lauryn at Customer Care 💜
First time being to this store the man…
First time being to this store the man that served me was extremely helpful after I told him about my cronic pain he did his bed to do al check and make sure I had the right products to try also very very cheerfull and he was a great salesman to have at your store and will be telling friends and family about this
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Gateshead
We’re thrilled to hear how helpful Steve has been! It’s great to know his advice made your experience smooth and stress-free. We’ll be sure to pass on your kind words to him. 💜 Thank you for your positive review – Lauryn at Customer Care.
We visited bensons for beds at Team…
We visited bensons for beds at Team Valley Gateshead on 22/11/2025 and we saw Araf who helped us look at a number of different mattresses as that was our main concern from our current one. We finally decided on a new mattress and along the way we purchased a new bed frame aswell. The process was super easy everything was broken down for us in terms of payment options and gone over in fine detail.
We can’t wait to get our new bed and mattress on the 18th December…counting down the days! Thank you so much! 😊
22 de novembro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Gateshead
We're happy to hear that you found what you were looking for and that the payment options were clearly explained. We appreciate your positive feedback and are glad you enjoyed your experience. We hope you love your new bed and mattress!
– Thank you, Jess- Team Bensons
The staff were polite and really helpful
The staff were polite and really helpful
25 de novembro de 2025
Resposta da Bensons For Beds - Gateshead
Thank you for your feedback! We’re so pleased to hear that our staff were polite and helpful during your visit. Providing excellent service is always our priority, and your comments mean a lot to us.
Thank you for your positive review – Lauryn at Customer Care 💜
Great customer service in store
Great customer service in store. Quick and easy delivery too. Our beds are perfect and just what we were looking for.
21 de novembro de 2025
Resposta da Bensons For Beds - Gateshead
Thank you for sharing! We’re delighted you had great service in-store and that delivery was quick and easy. Enjoy your new beds—they sound perfect!
See you next time! Megan at Customer Care 😊
Would highly recommend Bensons at Team Valley
Visited the Team Valley store with my partner after a disappointing experience at the Bishop Auckland store the other week. Andrew at the store greeted us and made the whole experience of buying a mattress very enjoyable. He went out of his way to help us choice an appropriate mattress, was not pushy, very knowledgeable and is a natural at dealing with customers. He is a credit to the company, and after having tried several other bed retailers, we settled on a purchase of a mattress from Bensons. Very happy indeed and would highly recommend!
17 de novembro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Gateshead
We're happy to hear that you had a positive experience at our Team Valley store. It's great to know that our colleague was helpful and knowledgeable, and that you are happy with your mattress purchase. We appreciate your recommendation,
Megan at Customer Care
The service in the store we received…
The service in the store we received from Andrew was second to none. He was amazingly patient and helped us make the best decision. He put us on the magic bed and advised us which pillows we should use to enhance our support on the bed. Polite, friendly and a good advice. We are very happy with the new mattress. Thanks Andrew
11 de novembro de 2025
Resposta da Bensons For Beds - Gateshead
We're happy to hear that you received amazing service in our store Luke. It's great to know that our team member was patient and helped you make the best decision, including pillow advice! We appreciate your positive feedback and hope you love your new mattress,
Megan at Customer Care
We are returning customers
We are returning customers. We bought 2 beds before from Benson. Louise was very knowledgable and friendly. We got exactly what we were after and we didn’t have to look around to different shops.
12 de novembro de 2025
Resposta da Bensons For Beds - Gateshead
We're happy to hear that you had a positive experience during your previous visits. It's great to know that our team was helpful in finding the perfect beds for you. Thank you for your continued patronage and feedback,
Megan at Customer Care
Member of staff Angela in Metrocentre …
Member of staff Angela in Metrocentre store superb . Best on the park . Cost £80 to build each item is disgraceful . Would have been 5 star apart from this . .
15 de novembro de 2025
Resposta da Bensons For Beds - Gateshead
Thank you for sharing your feedback. We’re delighted to hear that Angela provided such superb service at our store. We appreciate your comments regarding assembly costs and will ensure they are reviewed internally. 💜 Thank you for your positive review – Lauryn at Customer Care
Well I very strongly DO NOT recommend…
Well I very strongly DO NOT recommend Benson for effing Beds.
Why on earth would they take an order, take full payment, give a delivery date they cannot achieve and cancel the day before because 'item out of stock', then give a second delivery date again cancelled the day before because 'item out of stock'.
Have they never heard of stock management???
Then topped off with a dreadful customer service from a member of staff at the store, who for some reason thought it suitable to bestow his issues regarding the purchase of a new car?!?!?!? WTF.
5 de novembro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Gateshead
We’re truly sorry to hear about the multiple order cancellations and the inconvenience you experienced. We understand how important it is to resolve issues like this promptly and ensure you feel supported. Please contact us using the link below so we can assist you further: https://www.bensonsforbeds.co.uk/contact-us/. We appreciate you bringing this to our attention.
Thank you - Lauryn at Customer Care
Helpful and knowledgeable staff and…
Helpful and knowledgeable staff and good pricing, Blue light discount was accepted as well
1 de novembro de 2025
Resposta da Bensons For Beds - Gateshead
We appreciate that our staff was helpful and knowledgeable, and that you were happy with our pricing and discount. Thanks for the feedback,
Megan at Customer Care
New mattress
The lady was professional and helped us choose a mattress showing us all the different types and letting us have enough time without hurrying us lovely lady
31 de outubro de 2025
Resposta da Bensons For Beds - Gateshead
We're happy to hear that the professional assistance in choosing a mattress and the time you were given met your needs. Thank you for your lovely feedback,
Megan at Customer Care
Resposta da Bensons For Beds - Gateshead
We appreciate your positive feedback! We are glad you found our service great and very efficient. Thank you for choosing us,
Megan
Customer Care Team
good customer service .
good customer service .
Andrew very knowledgeable and helped me get the right bed for me.Friendly and helpful.
Wud Recommend.
18 de outubro de 2025
Resposta da Bensons For Beds - Gateshead
We appreciate you sharing your positive experience. We are happy to hear that our team member was helpful in guiding you toward a great bed!
Sleep well,
Megan at Customer Care
The manager was very helpful ,helping…Good products but expensive!
The manager was very helpful ,helping us choose appropriate pillows.Even though I found the product to be very expensive!
23 de outubro de 2025
Resposta da Bensons For Beds - Gateshead
We're glad the manager assisted you in selecting pillows. We appreciate your feedback and understand your concern about the product's price.
We’re so glad you had a great experience,
Megan at Customer Care
Steve took us right through the process…
Steve took us right through the process start to finish explaining all the aspects of finding the perfect bed for our budget. He wasn’t pushy & explained how using all the tools in store would help us find the right bed for us , which we done with his guidance.
19 de outubro de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Gateshead
We're happy to hear that the process of finding the perfect bed, within your budget, was made easier with our guidance. Thank you for your positive feedback! – Lauryn at Customer Care 💜
Great beds
Lovely staff, no pressure was able to have a look around and staff there when needed and gave good advice
15 de outubro de 2025
Resposta da Bensons For Beds - Gateshead
We appreciate your feedback! We're happy to hear that our staff was lovely, not pushy, available when needed, and gave good advice. Thank you for your review – Lauryn at Customer Care 💜
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.