Neil in the Great Western Road in Glasgow store really went above and beyond for us. Thank you for all the help even when you were at the end of your shift. Ended up buying the bed frame and mattress... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 5 Great Western Retail Park, G15 6RX Glasgow, Glasgow, GB
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Veja o que dizem as avaliações
They gave helpful advice around mattress selection and seemed knowledgeable. There is a delivery fee of £49 which they advertise as optional but even if you were to pick up the mattress yourself,... Ver mais
A empresa respondeu
Lovely staff in store. Lesley super helpful and knowledgeable, also the store manager! Was looking for a particular type of bed and she was able to advise on and supply the perfect one.
A empresa respondeu
In August, we spent ages in this shop chosing beds for my 92 and 88yr old parents. The sales assistant was super helpful and not pushy. Beds delivered a few weeks later, as planned. Unfort... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Glasgow Great Western660
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 5 Great Western Retail Park, G15 6RX, Glasgow, Glasgow, Reino Unido
- 1419447536
4,9
Excelente
287 avaliações
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Bed delivered and assembled in time.
Bed delivered and assembled in time.
4 de junho de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Glasgow Great Western660
We're happy to hear that your bed was delivered and assembled promptly. Thank you for your positive feedback; we appreciate it, Megan at Customer care
The salesman was knowledgeable and we…
The salesman was knowledgeable and we didn’t feel rushed. We were able to try out the mattresses and use the electronic bed to find out which mattress was recommended for our size and sleeping position.
29 de maio de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Glasgow Great Western660
We're glad you enjoyed your experience with us Pat. It's great to hear that our team member was helpful and that you felt comfortable exploring our mattresses and technology to find the perfect fit for your needs. Thank you for your feedback, Megan at Customer Care
The sales advisor Qaisar was…Amazing !
The sales advisor Qaisar was fantastic,very
patient and knowledgeable.Didnt feel rushed or pressured at all. Gave us space & time to make our decisions / choices . Bought 2 beds and will return later in the year to get 3 more .
11 de maio de 2025
Resposta da Bensons For Beds - Glasgow Great Western660
Thank you so much for your kind words! We are thrilled to hear that Qaisar provided you with fantastic service and made your decision-making process stress-free. We can't wait to welcome you back later this year for your future purchases. Our team is dedicated to providing exceptional customer experiences every time. Thank you for choosing us for your bed needs!
Very helpful staff
5 de maio de 2025
Resposta da Bensons For Beds - Glasgow Great Western660
We are thrilled to hear that our staff was able to assist you in a great way! It is our top priority to provide excellent service to all our customers. Thank you for your kind words! #CustomerSatisfaction #ExceptionalService
Excellent value and service
I recently visited my local branch of Bensons for Beds, and ended up buying a mattress. Amy, who helped me was completely supportive and patient while I tried out many of the mattresses on display. It took a while! After I bought one, the level of communication with advice re care etc was excellent, right up to the delivery day. Chris and Richard, the delivery guys called me, as promised, 30 mins before delivery, and were so efficient, wrapping my old mattress for removal and disposal, and putting the new one in place.
Altogether an excellent service
31 de março de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Glasgow Great Western660
Hi there! Thank you for your glowing review of our local branch. We're thrilled to hear that Amy provided excellent support and guidance during your mattress shopping experience. We pride ourselves on delivering top-notch customer service and we're delighted to hear that you had a great experience from start to finish. Thank you for choosing Bensons for Beds!
First class service no sales pressure
First class service no sales pressure, honest and we received a discount and free bed care products. Definitely recommended!!!
14 de abril de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Glasgow Great Western660
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Went to Drumchapel store Great…
Went to Drumchapel store Great experiences
15 de abril de 2025
Avaliação não solicitada
Resposta da Bensons For Beds - Glasgow Great Western660
Barbara, we are so pleased you enjoyed your visit to Bensons for Beds - Glasgow Great Western!
Very nice service.
It was pretty painless,nice driver,very happy with my new purchase.
9 de março de 2025
Resposta da Bensons For Beds - Glasgow Great Western660
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Lovely bed promptly delivered
Lovely bed, good value, promptly delivered and expertly installed for us.
21 de março de 2025
Resposta da Bensons For Beds - Glasgow Great Western660
Ruth, thank you so much for the positive review!
I purchased a single adjustable bed…
I purchased a single adjustable bed from Benson for beds at their Great Western branch in Glasgow. The staff in the branch were courteous. This was on the 24/11/24. Unfortunately it has been all downhill since.I was given a delivery date of about the 23/12/25.I did not receive it till the 7/01/25. Unfortunately the drawer was damaged and not fit for purpose as it had been badly assembled. The delivery representative took a photo of the damaged door and informed me I should receive a new drawer within 7 working days. After numerous phone calls I eventually got a delivery date for 25/02/25. It arrived on that date but the drawer was missing a side rail and was chipped. Once again a photograph was taken and I was assured I would get a replacement drawer . The manufacturer is a company called Dura Beds and are responsible for manufacturing the bed and delivering it.I contacted them by telephone and was informed they only deal with companies. I have since written a letter to the CEO of which I have not had the decency of a reply.I have been left with no other option but to get in touch with the Scottish Trading Standards.
24 de novembro de 2024
Avaliação não solicitada
Resposta da Bensons For Beds - Glasgow Great Western660
We regret to hear about the issues you've experienced with your adjustable bed, especially the damaged drawer and delayed delivery. We appreciate you bringing this to our attention. We have since rectified this for you. If you do have any further issues at all, please reach back out to us directly.
Thank you, Megan at Customer Care
Salesman
Salesman, was very professional and very helpful. The whole atmosphere was very conducive to shop around.
18 de março de 2025
Resposta da Bensons For Beds - Glasgow Great Western660
We appreciate you taking the time to share your feedback. We're happy to hear that our team was helpful and that you enjoyed the shopping atmosphere. Take care, Megan at Customer Care
Thank you Amy
Thank you Amy, Great Western Road Branch, for helping myself and my partner choose our new bed, mattress and furniture. We received a friendly welcome and your knowledge was amazing. Altogether a pleasant experience.
26 de janeiro de 2025
Resposta da Bensons For Beds - Glasgow Great Western660
We're happy to hear that you and your partner had a pleasant experience choosing your new bed, mattress, and furniture at our Great Western Road branch. We appreciate your kind words and value your feedback, Megan at Customer Care
Friendly staff, and happy to help
Received a warm welcome, staff very friendly and happy to help
31 de janeiro de 2025
Resposta da Bensons For Beds - Glasgow Great Western660
We're so glad you felt welcomed! Our friendly staff are always happy to help. We appreciate your positive feedback and support, Megan at Customer Care
Given a variety of options and time to…
Given a variety of options and time to decide what was best for us.
21 de janeiro de 2025
Resposta da Bensons For Beds - Glasgow Great Western660
We're happy to hear that you felt well-supported in making the right choice for your needs. Thank you for your positive feedback, Megan at Customer Care
Resposta da Bensons For Beds - Glasgow Great Western660
We're glad the salesperson's knowledge and enthusiasm impressed you. Thanks for your positive feedback, Megan at Customer Care
Helpful assistant
Amy was very helpful and professional. She made the delivery details easy to follow.
It made the purchase of our bed frame and bedside cabinets very easy.
12 de dezembro de 2024
Excellent service
Excellent service, everything on time and as they promised. The hiphop bed I got on the sale was tremendous value.
12 de setembro de 2024
Qaisar was very helpful.
Qaisar was very helpful.
He was full of knowledge.
We had excellent customer service.
We are happy with our purchase.
1 de dezembro de 2024
Salesman was very good at helping myself & my partner to choose the right bed for the both of us & very presents Salesman was very helpful pleasant and…
Salesman was very helpful pleasant and efficient he took time to tell us different choices and helped us put together a dealThanks
11 de novembro de 2024
Eve mattress
Got an excellent mattress from this shop. Sales manager Qaisar was very knowledgeable & friendly. Delivery options were good, would recommend
22 de outubro de 2024
Avaliação não solicitada
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