Excellent service from Olivia in Guiseley. She spent time ensuring I got the right mattress.The delivery team were excellent in what was a tricky delivery . I am now enjoying a comfortable night’s s... Ver mais
Localização
Trocar localizaçãoUnit 8 Westside Retail Park, Guiseley, LS20 9NE Leeds, Yorkshire, GB
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Veja o que dizem as avaliações
My wife and I went looking for bedroom furniture. We were dealt with by Angie who informed us that they had a sale on due to refit. We found 3 very nice chest of drawers and we were told that... Ver mais
A empresa respondeu
From the initial purchase to the delivery went like clockwork. Informative at every level, couldn’t have been any better. We will be recommending Bensons to anyone who is looking for new beds. So t... Ver mais
A empresa respondeu
We went to Benson just for window shopping however we ended up with buying new bed and mattress. The staff there are very helpful and they let me to carry my puppy in the shop. bensons has affordable... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Guiseley273
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 8 Westside Retail Park, Guiseley, LS20 9NE, Leeds, Yorkshire, Reino Unido
- 1943876755
4,8
Excelente
309 avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really helpful and knowledgeable about…
Really helpful and knowledgeable about the mattresses which helped us make a decision.
24 de fevereiro de 2026
Resposta da Bensons For Beds - Guiseley273
Thanks so much Hannah! We’re thrilled our mattress know‑how helped you find the perfect one. We hope to welcome you back soon! Megan at Customer Care🛏️
New Mattress
David was very thorough and walked us through the process very well indeed.
22 de fevereiro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Guiseley273
Really appreciate your feedback Mr Walton! Delighted that David took the time to walk you through everything clearly.
Until next time, take care,
Megan at Customer Care!
Girl in Guieseley store very helpful
Girl in Yeadon store very helpful.
Delivery guys were great.
23 de fevereiro de 2026
Resposta da Bensons For Beds - Guiseley273
Thank you for your lovely review Mr Mullins! 😊 We’re so pleased to hear that the team in our Yeadon store were so helpful, and that the delivery guys were great too. Your feedback means a lot to us,
Megan at Customer Care
Spot on from start to finish
Spot on from start to finish. The in-store team were knowledgeable and not pushy, helped me choose the right mattress for me. The delivery team, Andy and Adam, were great, no nonsense, great advice.
17 de fevereiro de 2026
Resposta da Bensons For Beds - Guiseley273
We're happy to hear that you had a spot-on experience from start to finish! It's great that our in-store team helped you choose the right mattress and that our delivery team provided great advice.
Stewart - Team Bensons
Give time to browse first
Too pushy sales person, recommending extra add on products when I made it clear just wanted a mattress. Also not keen on fact we felt "pounced on " as soon as we entered shop as 4 salespeople just waiting around a desk for customers.
20 de fevereiro de 2026
Resposta da Bensons For Beds - Guiseley273
We appreciate you sharing your experience. We're sorry our sales approach and add-on recommendations made you uncomfortable. We'll address this with our team to improve our customer service. Thank you for your review - Lauryn at Customer Care
Liv at the sales team made the whole…
Liv at the sales team made the whole experience a pleasure
29 de dezembro de 2025
Resposta da Bensons For Beds - Guiseley273
We're happy to hear that our sales team made the whole experience a pleasure! We appreciate your positive feedback.
Knowledgable, friendly and helpful
We were getting a mattress for my elderly mother and the store were so helpful and friendly in helping us choose the right one.
28 de janeiro de 2026
Resposta da Bensons For Beds - Guiseley273
We're happy to hear that our store was helpful and friendly in assisting you find the right mattress for your mother. We appreciate you sharing your experience with us,
Megan at Customer Care
The assistant was very competent
The assistant was very competent, helpful and polite, there was no pressure to buy, and I would recommend Bensons.
30 de janeiro de 2026
Resposta da Bensons For Beds - Guiseley273
We appreciate your feedback and recommendation. We're happy to hear that you found the assistant competent, helpful, and polite with no pressure to buy. We have contacted you today to see if we can help with anything at all,
Megan at Customer Care
It was a great experience
It was a great experience, I would recommend bensons for beds to anyone from buying the bed at the Guiseley Leeds store, to the delivery people delivering the bed everybody nice and polite and excellent at their part of the job. I really love my bed.
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Guiseley273
Thank you so much for sharing this Susan! 😊 We’re delighted to hear you had such a great experience from the team at our Guiseley store all the way through to delivery. It’s wonderful to know everyone was polite, helpful, and made the process smooth — and we’re even happier that you love your new bed!
Sleep well,
Megan at Customer Care
I really had a good experience because…
I really had a good experience because of 2 delivery man who were handled the mattress carefully and explain for me about how care it . Thanks to Ryan and Karl for your help and advice.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Guiseley273
We're glad you had a good experience with our delivery team! It's great to hear that they handled the mattress with care and offered helpful advice. Thank you for your positive feedback,
Megan at Customer Care
Excellent customer advice from a very…
Excellent customer advice from a very knowledgeable member of staff culminating inb a sale to fit our needs.
22 de janeiro de 2026
Resposta da Bensons For Beds - Guiseley273
We appreciate you sharing your experience! We're happy to hear that our staff's knowledge resulted in a sale that fit your needs. Thank you for the feedback.
Excellent informed service
Tanisha provided us with polite,friendly and informed service resulting in us buying a bed suitable for our needs.
16 de janeiro de 2026
Resposta da Bensons For Beds - Guiseley273
We're delighted to hear that our team member was polite, friendly, and informed, helping you find a bed that suits your needs perfectly. Thank you!
A lovely sales lady in Guiseley
A lovely sales lady in Guiseley, Angie, very helpful and knowledgeable. We were disappointed with the delivery, on the plus side we were well informed on delivery time etc but disappointed that the mattress was just kind of dumped in our hall. We're in our 70s and we'd thought the delivery lads would unpack it from the plastic and at the least put it in the bedroom for us, or better still lay it on the bed for us. We really struggled. The mattress itself is lovely and we're very happy with it so far.
17 de janeiro de 2026
Resposta da Bensons For Beds - Guiseley273
We appreciate your feedback and are happy that you're pleased with the mattress and the service provided by our sales lady. We're sorry the delivery didn't meet your expectations, especially with the placement of the mattress. We'll review our delivery process to see how we can improve.
Good customer service and delivery was…
Good customer service and delivery was on time.
Communication was great and delivery guys were helpful and friendly.
Would use again
11 de janeiro de 2026
Resposta da Bensons For Beds - Guiseley273
We’re so glad everything went smoothly – great communication, friendly delivery, and on-time service! 💜 Thank you for your positive review - Lauryn at Customer Care
Helpful but without being pushy
Helpful but without being pushy. The girl knew her stuff and completed the transaction really quickly.
10 de janeiro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Guiseley273
We’re so glad our team was helpful, knowledgeable, and made the process quick and easy – without any pressure! 💜 Thank you for your positive review - Lauryn at Customer Care
Very pleasant friendly staff
Very pleasant friendly staff, helpful without being pushy,
9 de janeiro de 2026
Resposta da Bensons For Beds - Guiseley273
Thank you for your kind words Belinda! We’re so pleased to hear our team was friendly, helpful, and never pushy—that’s exactly what we aim for! Looking forward to welcoming you back soon, Megan at Customer Care😊
The whole experience was perfect
The whole experience was perfect. Olivia who served us was the most helpful and knowledgeable person we've ever dealt with!! She made the difficult task of choosing the correct divan, mattress etc. so easy and went out of her way to ensure we made the right choice.
3 de janeiro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Guiseley273
We're happy to hear that your experience was perfect. It's great to know that our team member was so helpful and knowledgeable, making your decision process easier. We appreciate your positive feedback!
Stewart - Team Bensons
Received 3 emails to review the product…
Received 3 emails to review the product before I have even received it.
Shame to have to leave this for what is likely an automated service, but really spoils the otherwise excellent customer service this far.
Surely your system could be setup to not ask for reviews until X days/months after the customer has received the product. Spamming them with emails before they have received the product is only going to end in negative reviews/experience
30 de dezembro de 2025
Resposta da Bensons For Beds - Guiseley273
We appreciate you bringing this to our attention. It is not the experience we want you to have. We're sorry you received review requests before your order arrived. We will review our email system to prevent this from happening again. Thanks for your feedback.
Great service
Great service, polite and friendly staff was kept up to date regularly when I was told I would be.
30 de dezembro de 2025
Resposta da Bensons For Beds - Guiseley273
We're happy to hear that you received great service from our polite and friendly staff and were kept informed as promised. Thank you for your positive review – Lauryn at Customer Care 💜
Good service
The sales assistant was very helpful, to the extent of bouncing around on the opposite side of each bed I laid on so I could gauge the level of movement! Quite amusing! She had good knowledge and didn't rush me in my decision making.
Communication was good following my order and delivery went to schedule. I received my delivery slot about 3 days in advance plus a call on the day to advise me of ETA. All good service.
28 de novembro de 2025
Resposta da Bensons For Beds - Guiseley273
We're happy to hear that our sales assistant's help and knowledge were valuable during your decision-making process. We appreciate your positive feedback on our communication and timely delivery. Thank you for your positive review – Lauryn at Customer Care 💜
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