I was unsure of what I needed exactly, but that was quickly resolved with help from Jay, the SM, who calmly spoke through everything after I explained roughly what I was looking for. He helped me thro... Ver mais
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Localização
Trocar localizaçãoBelgrave Retail Park, Northfield Avenue, NN16 9XZ Kettering, Northamptonshire, GB
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Veja o que dizem as avaliações
The original zip and link mattresses we ordered were far too “firm”, so having slept on them for 5 nights, we returned to the showroom who were incredibly helpful. There was no quibble about the B... Ver mais
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Choosing my new bed was exceptionally easy thanks to the Kettering store manager whose name was Jay. He was well informed and let me try all the options for a new after I told him about my bad ba... Ver mais
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Martin at the Kettering branch was extremely knowledgeable, polite and very professional. He answered all our questions and was not pushy. He was a pleasure to deal with and I would have no hesitation... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Kettering Belgrave Retail Park
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Belgrave Retail Park, Northfield Avenue, NN16 9XZ, Kettering, Northamptonshire, Reino Unido
4,7
Excelente
119 avaliações
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Resposta da Bensons For Beds - Kettering Belgrave Retail Park
Thank you for taking the time out to leave us a review.
Team Bensons.
Helpful and friendly
Jay was friendly and helpful, he wasn’t pushy, gave us space and time to look around but was available if needed help and to answer any questions. Very knowledgeable too.
2 de junho de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We appreciate your feedback! We're glad our team was friendly, helpful, and knowledgeable, giving you space and time.
Team Bensons
Great service from placing the order to…
Great service from placing the order to delivery! Second time ordering and was excellent. Pippa from Kettering store was really helpful and made sure that we get the best deal.
21 de maio de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We're so glad to hear you received great service from order to delivery, and that your second experience was excellent. We appreciate your kind words.
Team Bensons - Jess
Customer service five star
Customer service five star. If I can give them 10 that would be more appropriate. Communication throughout delivery exceptional, Delivery personnel professional and helpful. So definitely highly recommend company.
17 de maio de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We are so pleased you experienced such excellent service! Your kind words about our communication and professional delivery team mean a lot to us. Thank you for your high recommendation.
Team Bensons - Jess
Great experience would recommend…
Great experience would recommend bensons for beds
15 de maio de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We are so glad you had a great experience. Thank you for your recommendation.
Team Bensons - Jess
Great Service from the sales to the…
Great Service from the sales to the delivery
28 de abril de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
Thank you for the great feedback! 😊 We’re delighted you received excellent service from sales right through to delivery. Enjoy your purchase, and thanks for choosing us! 🌟
Excellent in store service and advice…
Excellent in store service and advice from Martin in Kettering. Kept up to date on delivery schedule and the guys were first class, delivering & take away of old mattress. 😊
27 de abril de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
Thank you for the lovely feedback! 😊 We’re delighted you received excellent in‑store service and advice from Martin in Kettering, and that delivery was first‑class with clear updates and removal of your old mattress. Enjoy your new bed! 🛏️✨
Huge price differences
Huge price differences on their "best sellers" price. We bought a mattress from Bensons in Kettering and the lady who served us was vey nice and helpful. Our gripe is, about a month ago they had a so called promotion. Our mattress, we were told, is one of their best sellers. This promotion at one point offered 25% off everything. Our mattress was £100 dearer in this promotion, but we still paid £200 more when we bought. I understand companies have sales and promotions but we feel, if this is one of their best sellers, it should have been more realistically priced in the first place. Of course there are promotion codes, which do our heads in, and none of them were any good at the time. My advice, don't buy from them unless they have a sale or promotion ! We are not talking about a few pounds are we. Contacted Bensons and his reply did not cover any of my concerns, surprise surprise !!!
12 de abril de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We appreciate your feedback and are sorry to hear about your experience with the mattress pricing. We understand your frustration regarding the price variations and promotion codes. We'll review your concerns internally to improve our pricing strategies. Thank you for bringing this to our attention.
Team Bensons
Top notch delivery service
The mattress arrived on time and the 2 gentleman who delivered the mattress were very friendly and helpful.
10 de abril de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
We appreciate you sharing your positive experience! We're so glad the mattress arrived on time and that our delivery team was friendly and helpful.
Team Bensons
Absolutely outstanding service
Absolutely outstanding service from start to finish. The delivery team quick, professional, and genuinely friendly, making the whole experience smooth and stress-free. You can tell they really care about what they do and their customers. Highly recommend, great guys all around!
Great customer service all round from ordering in store to delivery.
25 de março de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
Thank you so much for the outstanding feedback! 😊 We’re thrilled to hear everything went smoothly from ordering in‑store right through to delivery. Huge credit to our delivery team — quick, professional, and genuinely friendly is exactly what we love to hear. It means a lot that you’d highly recommend us. Great customer service all round is what we aim for,
Megan | Customer Care Specialist💜
Great customer service at Kettering and…
Great customer service at Kettering and fab delivery
19 de março de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
Thank you so much for awarding us 5 stars Sue! We’re really glad to hear you received great customer service at Kettering and that your delivery was fab. We truly appreciate your feedback and for choosing us,
Megan at Customer Care!✨
What a service from Bensons for Beds…
What a service from Bensons for Beds from start to finish.
Knowledgeable and friendly member of staff Martin at the Kettering store,that talked us through the different mattresses and our requirements. Before checking that he got the best deal for us.
Email updates all through the progress of our mattress place to update texts before a courtesy call from the driver providing our delivery time. Stivie and Richard the delivery men were lovely. Friendly and took great care in taking the mattress to the desired room even though it was a struggle.
Thank you is not enough to convey the level of service throughout. Would highly recommend this company
19 de março de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
Thanks for the incredible review Janet! Love that everything — from expert help in store to careful delivery — was spot‑on. ‘Thank you’ might not feel enough, but we appreciate it all the same! So glad you’d highly recommend us,
Megan at Customer Care
Polite
Polite, efficient, informative, no hard sell enabling us to make our purchase decision without pressure. Very good service.
19 de março de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
Thank you so much for giving us 5 stars Mrs Webb! 😄
Love hearing that the service was polite, efficient, and informative — and even better, no hard sell. That’s exactly how it should be: helpful guidance without any pressure, making it easy to choose what’s right for you. 🌟
So glad you had a very good experience,
Megan at Customer Care
Good helpful and advise from Pippa.
15 de março de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
Thank you so much Moira! ⭐
Lovely to hear Pippa was so helpful and gave great advice — we’ll be sure to pass this on to her!
Sleep well,
Megan at Customer Care💜
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
Thank you for giving us 5 star review! Really pleased to hear you found our service polite, honest and never pushy — just how it should be! Thank you for choosing us,
Megan at Customer Care😊✨
Pippa was very helpful and friendly too
13 de março de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
Pippa will be so happy to hear this Kirsten! 😊🌟 Friendly AND helpful is our expertise!
Thank you for choosing us,
Megan at Customer Care
Was so easy from start to finish
Was so easy from start to finish. Great service from the Kettering team and also from the chaps that delivered and set up.
Thank you
14 de março de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
Yolanda Imlah,
We're so glad to hear your experience was easy from beginning to end! It's great to know the team and delivery personnel provided such excellent service. Thank you!
Team Bensons
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
Thank you so much for your lovely feedback!
I’m really happy to hear that your new bed is helping you sleep better than ever — that’s exactly what we love to hear. Enjoy those great nights’ sleep,
Megan at Customer Care
Great experience from my local store.
This is the second time I have bought from bensons for beds and I can’t fault their products at all. From walking into the store right through to delivery to my room of choice they were faultless. So much choice in store and the staff were very helpful and friendly letting me try everything so that I chose the right product for me. I am very happy with my purchases from bensons in Kettering and would not hesitate to buy from them again and recommend them to my friends and family.Thank you to all the staff and delivery men at the Kettering store.
8 de março de 2026
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
It’s great to hear you enjoyed the wide choice in store and that our team were friendly, helpful, and encouraged you to take your time trying everything to find the perfect fit. That’s exactly the experience we aim to provide.
We truly appreciate your kind words, your recommendation to friends and family, and your continued trust in us,
Megan at Customer Care
Delivery team and retail salesmen…
Delivery team and retail salesmen wasn’t the usual pushy type which was refreshing helped a lot and made the whole purchase a a breeze. Thanks bensons Kettering
Will also mention the delivery team were a pleasure to deal with and very professional thankyou both.
5 de março de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Kettering Belgrave Retail Park
Dan G,
We're happy to hear that our team made your purchase easy and pleasant with their helpful, no-pressure approach. It's great to know the delivery team were professional and a pleasure to deal with. Thanks for your review!
Stewart - Team Bensons
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